Khoros digital contact center Overview
Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.
Use Cases
Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Khoros digital contact center.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Khoros digital contact center.
Khoros digital contact center Use-Cases and Business Priorities: Customer Satisfaction Data
Khoros digital contact center works with different mediums / channels such as Social Media.
Khoros digital contact center's features include Dashboard, Bot, Personalization, etc. and Khoros digital contact center support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Khoros digital contact center analytics capabilities include Analytics, and Custom Reports.
Reviews
"We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us." - Tim Lopez
Peer review evidence (same sources as the product rating summary)
"...We use it to schedule social posts, for social listening, reporting, etc...." Peer review by Consultant in Social Media
"...Agents spent valuable time on unnecessary logistics rather than spending that same time deepening customer engagement...." Case Study HP
"...Get better on publishing so we can stop using other social media tools...." Peer review by Lucas Diorio, Social Media Manager, Ford Argentina
Khoros digital contact center, Statusbrew, Sense, Eclincher social media management, Publer, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Khoros digital contact center
Top Industries
- Health, Wellness and Fitness
- Internet
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Khoros digital contact center is popular in Health, Wellness And Fitness, Internet, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.
Khoros digital contact center Customer wins, Customer success stories, Case studies
Why is Khoros digital contact center the best choice for Engagement Management?
What benefits does Khoros digital contact center offer for Communication Management?
How does Khoros digital contact center facilitate Workflow Management?
How can Khoros digital contact center optimize your Customer Feedback Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Khoros digital contact center solved their Social Media Marketing needs. Cuspera uses 1544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us. Testimonial By Tim Lopez |
|
Khoros offered us a great way of responding to customers and prioritizing customer issues, easy-to-use reporting options, and a great support team. Testimonial By Mary C. Hill |
|
We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. Testimonial By Louisa Martin |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Tim Lopez Project Manager, Social Customer Care Symantec |
We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us. Testimonial By Tim Lopez |
|
Mary C. Hill Customer Service and Social Media Manager StubHub |
Khoros offered us a great way of responding to customers and prioritizing customer issues, easy-to-use reporting options, and a great support team. Testimonial By Mary C. Hill |
|
Louisa Martin Social Media Manager-Communities British Gas |
We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. Testimonial By Louisa Martin |
Sky - Entertainment - Very Large
Schneider Electric - Energy
Khoros Customer Care Cloud: The future of AI-powered customer service
Frequently Asked Questions(FAQ)
for Khoros digital contact center
What is Khoros digital contact center?
Khoros Care is a digital customer care with AI-powered workflows and operational analytics while deflecting call volume and cutting costs. It helps to improve digital and social presence, improve ROI and improve brand engagement.
It helps to reach the right channels for the right reasons, and increases customer NPS and maximizes efficiency. Its AI-powered workflows and operational analytics support to deliver the brands’ best customer experience and also helps in managing digital conversations.
Some of its features include digital messaging on the customers’ channel of choice, monitor and respond on social channels, chat with customers in real-time, AI-powered Khoros Bot to scale operations and so on.
What is Khoros digital contact center used for?
What are the top features of Khoros digital contact center?
Who uses Khoros digital contact center?
What are Khoros digital contact center alternatives?
Where is Khoros digital contact center located?
Peers used Khoros digital contact center for social media management and engagement management
Khoros digital contact center Competitors
Khoros digital contact center Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (139) |
| Custom Reports | Read Reviews (183) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (139) |
| Custom Reports | Read Reviews (183) |
Software Failure Risk Guidance
?for Khoros digital contact center
Overall Risk Meter
Top Failure Risks for Khoros digital contact center
Khoros, LLC News
After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI
Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.
Khoros Launches Aurora AI and Iris AI - AI
Khoros has introduced two new AI products, Aurora AI and Iris AI, enhancing its technology offerings. These products are designed to improve customer engagement and operational efficiency through advanced artificial intelligence capabilities.
Khoros unveils Aurora AI to Transform Enterprise Communities
Khoros has launched Aurora AI, a new AI-driven community platform designed to enhance customer support, engagement, and feedback. Aurora AI offers autonomous support and moderation through its Human Engine, Intelligence Layer, and Action Layer, which includes features like Answer Assist and AI Moderation. It integrates with Khoros' Iris AI for a comprehensive customer engagement solution. The platform aims to address unresolved community questions and improve operational efficiency.
Khoros lanza Iris AI: Tu mensajero en todos los canales de marca
Khoros has launched Iris AI, an AI-driven platform for social media management and brand care. Iris AI integrates monitoring, publishing, interaction, and analytics into a single system, enhancing customer service by maintaining context across interactions. It supports real-time monitoring on multiple platforms and offers intelligent routing and sentiment analysis. This launch follows Khoros' acquisition by IgniteTech, emphasizing AI as a foundational element.
Khoros, LLC Profile
Company Name
Khoros, LLC
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
How does Khoros digital contact center address your Social Media Management Challenges?