Khoros Care Overview
This is a summary of the comprehensive capabilities and benefits of Khoros Care based on over 1544 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Khoros Care, Qualtrics Connect, Sprinklr Social, Hearsay Platform, Kontentino, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Khoros Care is right for your needs? Our Cuspera AI engine can evaluate how Khoros Care fits your specific business needs, industry, and context. Get your personalized assessment report today.
Khoros Care supports business activities such as:
- Social Media Management
- Engagement Management
- Communication Management
- Workflow Management
- Customer Feedback Management
Khoros Care can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Improve Digital And Social Presence, Build Brand Awareness, Improve Brand Engagement, etc. It can help manage these activities if you use Social Media for these needs. As a solution, Khoros Care's capabilities include Dashboard, Bot, Personalization, etc.
Khoros Care Health, Wellness and Fitness Vertical is its biggest customer base.
Reviews
"Khoros offered us a great way of responding to customers and prioritizing customer issues, easy-to-use reporting options, and a great support team. " - Mary C. Hill
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Khoros Care solved their Social Media Marketing needs. Cuspera uses 1544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using Khoros Care.
Use Cases
Peers recommend Social Media Management , Engagement Management , Communication Management , as the business use cases that they have been most satisfied while using Khoros Care.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Social Media Management with Social Media |
4.89/5 ★ |
"...Khoros Social Media Management is especially helpful for our big product & policy updates...." Peer review by Manager in Corporate |
| social media analytics |
4.74/5 ★ |
"...Before, the team was pulling analytics from social manually a tedious task..." Case Study European Wax Center |
| engaging on social media |
4.89/5 ★ |
"...Khoros is used as our customer response tool for social media platforms across customer experience, engagement, business operations, marketing, and insights...." Peer review by Manager in Marketing |
| monitoring social media |
4.91/5 ★ |
"...I like that this tool is very effective when it comes to social media monitoring and offers powerful features for social customer service...." Peer review by VERO M, Customer Care Representative |
| scheduling post to social media |
4.41/5 ★ |
"...The workflow within the platform works well to manage and distribute a large volume of inbound social posts...." Peer review by Rob Hahn, Business Consultant, Social Customer Care, Southwest Airlines |
| managing social media account |
3.08/5 ★ |
"...Our teams in different areas using Khoros work closely and using this platform allows greater collaboration and more seamless experience for our customers who contact us through various social streams and branded social accounts relating to different products and services...." Peer review by Robert Thomson, Developer, Sky |
| Engagement Management with Social Media |
4.97/5 ★ |
"...I realize that I am better utilizing my bandwidth engaging users more efficiently...." Peer review from Hospitality |
| engaging and following up |
4.95/5 ★ |
"...I really enjoyed the ease of use and the clear visuals of our market presence and engagement on social media...." Peer review by Internal Consultant |
| Communication Management with Social Media |
4.54/5 ★ |
"...Khoros SMM has enabled us to remove manual processes and reporting and monitor social media effectively through the dashboard and implementation of workflows...." Peer review by Aimee Iannone, Social Media Specialist, Beyond Bank Australia |
| tracking & monitoring communications |
4.90/5 ★ |
"...We have ~15 channels that we support in the Care tool, as well as track and monitor social sentiment and top tags for our consumer insights team...." Peer review by Director in Customer Service |
| sending & publishing communications |
3.56/5 ★ |
"...Taylor Mileski Social Media Publishing Coordinator Nickelodeon Broadcast Media | 51-200 employees Sep 11, 2019 ..." Digital and Social Media Customer Service Solution |
| PEER EXPERIENCES | |
|---|---|
| Social Media Management with Social Media |
4.89/5 ★ |
"...Khoros Social Media Management is especially helpful for our big product & policy updates...." Peer review by Manager in Corporate |
|
| social media analytics |
4.89/5 ★ |
| engaging on social media |
4.89/5 ★ |
| monitoring social media |
4.89/5 ★ |
| scheduling post to social media |
4.89/5 ★ |
| managing social media account |
4.89/5 ★ |
| Engagement Management with Social Media |
4.97/5 ★ |
"...I realize that I am better utilizing my bandwidth engaging users more efficiently...." Peer review from Hospitality |
|
| engaging and following up |
4.97/5 ★ |
| Communication Management with Social Media |
4.54/5 ★ |
"...Khoros SMM has enabled us to remove manual processes and reporting and monitor social media effectively through the dashboard and implementation of workflows...." Peer review by Aimee Iannone, Social Media Specialist, Beyond Bank Australia |
|
| tracking & monitoring communications |
4.54/5 ★ |
| sending & publishing communications |
4.54/5 ★ |
34+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1544 insights from peers and experts to help you assess how these Khoros Care use cases fit your Social Media Marketing needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Khoros offered us a great way of responding to customers and prioritizing customer issues, easy-to-use reporting options, and a great support team. Testimonial By Mary C. Hill |
|
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
|
We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us. Testimonial By Tim Lopez |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mary C. Hill Customer Service and Social Media Manager StubHub |
Khoros offered us a great way of responding to customers and prioritizing customer issues, easy-to-use reporting options, and a great support team. Testimonial By Mary C. Hill |
|
Kriti Kapoor Global Director of Social Customer Care HP |
Our Khoros-powered strategy for success involves listening on social channels, making peer-to-peer support and dedicated care agents available to our customers, and feeding what we learn back into product development and our customer care strategy. Testimonial By Kriti Kapoor |
|
Tim Lopez Project Manager, Social Customer Care Symantec |
We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us. Testimonial By Tim Lopez |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study SymantecRead More |
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Case Study HPRead More |
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Case Study RACQRead More |
Video
Khoros Customer Care Cloud: The future of AI-powered customer service
Frequently Asked Questions(FAQ)
for Khoros Care
What is Khoros Care?
What is Khoros Care used for?
What are the top features of Khoros Care?
Who uses Khoros Care?
What are Khoros Care alternatives?
Where is Khoros Care located?
Popular Business Setting
for Khoros Care
Top Industries
- Health, Wellness and Fitness
- Internet
- Telecommunications
Popular in
- Large Enterprise
- Enterprise
- Mid Market
Peers used Khoros Care to Enhance customer relationships and Acquire customers
Khoros Care Alternatives
Peer and Expert Opinion on Features
for Khoros Care
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (36) |
| bot | Read Reviews (18) |
| Personalization | Read Reviews (10) |
| Ticketing | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (9) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Dashboard | Read Reviews (36) |
| bot | Read Reviews (18) |
| Personalization | Read Reviews (10) |
| Ticketing | Read Reviews (10) |
| Alerts: popups & Notifications | Read Reviews (9) |
IT and Other Capabilities
for Khoros Care
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (111) |
| Data Export | Read Reviews (48) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (111) |
| Data Export | Read Reviews (48) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (291) |
| Email Support | Read Reviews (15) |
| Phone Support | Read Reviews (13) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Chat Support | Read Reviews (15) |
| 24/7 Support | Read Reviews (291) |
| Email Support | Read Reviews (15) |
| Phone Support | Read Reviews (13) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (139) |
| Custom Reports | Read Reviews (183) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (139) |
| Custom Reports | Read Reviews (183) |
Software Failure Risk Guidance
?for Khoros Care
Overall Risk Meter
Top Failure Risks for Khoros Care
Vendor Profile Details
Company Name
khoros
Company Website
https://khoros.com/HQ Location
7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204
Employees
11-50
Social
Financials
PRIVATE
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