Khoros digital contact center: Product updates, Customer stories, and Insights | 2026 Cuspera

Khoros helped Sky handle a 500% spike in community posts during the COVID-19 pandemic. Sky used Khoros to build community messaging, letting advisors address complex account-based queries. Engagement... on Sky’s community more than doubled from 2019 to 2020, with new discussions up 128%, new answers up 119%, and badges up 617%. Customers who viewed answered content were 21% less likely to call, saving Sky over $150k per year. Sky’s community transfer rate was about one-third that of other digital properties.
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Khoros Community helped Schneider Electric connect customers, partners, and experts in the energy industry. They built a digital platform to boost engagement and support. The community saw 20,000 uni...que visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers saved time and engagement increased after moving support to chat and forums.
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Khoros Community helped Qlik rebuild and relaunch their online community. Qlik moved from Jive to Khoros to support over 100,000 members. Employee participation and a new moderation framework increas...ed engagement. Qlik Community grew from 58,000 to 85,000 members in one year, surpassing their 20% growth goal. The platform improved collaboration and customer support across Qlik.
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Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-pe...er support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.
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Hughesnet upgraded to Next Generation Khoros Communities to improve customer support and save costs. The new platform lets the team make changes quickly without coding or a developer. This saves time... and money for Hughesnet. The team can now send alerts to customers during outages and manage the community more easily. Early results include faster updates, cost savings, and better support for customers.
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Microsoft used Khoros Communities to build online communities for Power BI, Power Apps, and Microsoft Flow. Their Power BI Community grew by 600% while support headcount stayed flat. The community he...lped save millions of dollars in support costs and improved customer satisfaction. Now, 75% of content comes from members, making the community self-sustaining. Microsoft achieved a 90% response rate in 48 hours and a 65% solution rate. They save over $1 million in support costs each month.
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