Search Your Reports For Vendors

Searching...

Your Reports For Vendors

Home Social Media Marketing Khoros digital contact center

Khoros digital contact center: Use-Cases, Insights and Reviews | 2025 Cuspera

4.36 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

(1544)

Digital customer care with AI-powered workflows and operational analytics

AI Powered

Khoros digital contact center Overview

Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Khoros digital contact center.

Other use cases:

Workflow Management
Customer Feedback Management
Training & Onboarding
Lifetime Value Management
Helpdesk Management
Collaboration
Content Management

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Khoros digital contact center.

Other priorities:

Improve Digital And Social Presence
Build Brand Awareness
Improve Brand Engagement
Improve Internal Communications
Improve ROI
Enter New Markets Internationally Or Locally
Scale Best Practices
Improve Visibility

See all business priorities See less business priorities

Khoros digital contact center Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros digital contact center works with different mediums / channels such as Social Media.

Khoros digital contact center's features include Dashboard, Bot, Personalization, etc. and Khoros digital contact center support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Khoros digital contact center analytics capabilities include Analytics, and Custom Reports.

Reviews

"We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us." - Tim Lopez

Khoros digital contact center, Statusbrew, Sense, Eclincher social media management, Publer, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros digital contact center

Top Industries

Health, Wellness and Fitness
Internet
Telecommunications

Popular in

Large Enterprise
Enterprise
Mid Market

Khoros digital contact center is popular in Health, Wellness And Fitness, Internet, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Khoros digital contact center Use Cases

What Are the key features of Khoros digital contact center for Social Media Management?

Khoros Care assists in managing multiple social media accounts from one location. It provides tools for scheduling posts, analyzing customer sentiment, and responding to customer inquiries efficiently. While the software offers many features, it could benefit from enhanced mobile analytics capabilities.

"...RACQ reduced their average time of first response and by leveraging the Khoros Care platform, RACQ is now able to track insights over social...." Case Study RACQ

What solutions does Khoros digital contact center provide for Engagement Management?

Khoros Care enables organizations to manage customer interactions across multiple channels, such as social media and messaging platforms. It provides a centralized platform for agents to view, engage, and resolve customer queries, and helps track and analyze trends in customer interactions. Although the platform offers extensive capabilities, it may not be suitable for organizations with limited technical resources or budget constraints.

"...We use Khoros for all of our social media customer care interactions at the company...." Peer review by General Manager in Customer Service

How can Khoros digital contact center enhance your Communication Management process?

How efficiently Does Khoros digital contact center manage your Workflow Management?

How can Khoros digital contact center optimize your Customer Feedback Management Workflow?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Khoros digital contact center solved their Social Media Marketing needs. Cuspera uses 1544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Tim Lopez Project Manager, Social Customer Care Symantec	We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us. Testimonial By Tim Lopez
Louisa Martin Social Media Manager-Communities British Gas	We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. Testimonial By Louisa Martin
Carter Calle Alternative Care Strategies Manager Spectrum	Onboarding the Khoros Care solution helped us to very quickly organize our efforts: we turned tweets into cases that could be assigned, tracked, and reported on, and that gave us insight into how many people it takes to manage the volume on social media effectively. Testimonial By Carter Calle

CUSTOMERS	TESTIMONIALS
Tim Lopez Project Manager, Social Customer Care Symantec	We can handle more volume with less effort now. We’re able to make sure all customers are being responded to and no one is being left behind. The move to Khoros Care has been groundbreaking for us. Testimonial By Tim Lopez
Louisa Martin Social Media Manager-Communities British Gas	We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. Testimonial By Louisa Martin
Carter Calle Alternative Care Strategies Manager Spectrum	Onboarding the Khoros Care solution helped us to very quickly organize our efforts: we turned tweets into cases that could be assigned, tracked, and reported on, and that gave us insight into how many people it takes to manage the volume on social media effectively. Testimonial By Carter Calle

Case Studies

CASE STUDY Schneider Electric

Khoros Community helped Schneider Electric connect customers, partners, and experts in the energy industry. They built a digital platform to boost engagement and support. The community saw 20,000 uni...que visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers saved time and engagement increased after moving support to chat and forums.

Read more →

Computer Software

CASE STUDY Microsoft

Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-pe...er support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.

Read more →

Telecommunications

CASE STUDY Hughesnet

Hughesnet upgraded to Next Generation Khoros Communities to improve customer support and save costs. The new platform lets the team make changes quickly without coding or a developer. This saves time... and money for Hughesnet. The team can now send alerts to customers during outages and manage the community more easily. Early results include faster updates, cost savings, and better support for customers.

Read more →

Information Technology and Services

CASE STUDY Microsoft

Microsoft used Khoros Communities to build online communities for Power BI, Power Apps, and Microsoft Flow. Their Power BI Community grew by 600% while support headcount stayed flat. The community he...lped save millions of dollars in support costs and improved customer satisfaction. Now, 75% of content comes from members, making the community self-sustaining. Microsoft achieved a 90% response rate in 48 hours and a 65% solution rate. They save over $1 million in support costs each month.

Read more →

CASE STUDY Schneider Electric

Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for collaboration and self-service. Their community saw ...20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.

Read more →

Computer Software

CASE STUDY Qlik

Khoros Community helped Qlik rebuild and relaunch their online community. Qlik moved from Jive to Khoros to support over 100,000 members. Employee participation and a new moderation framework increas...ed engagement. Qlik Community grew from 58,000 to 85,000 members in one year, surpassing their 20% growth goal. The platform improved collaboration and customer support across Qlik.

Read more →

Video

Khoros Customer Care Cloud: The future of AI-powered customer service

Video Thumbnail

Frequently Asked Questions(FAQ)

for Khoros digital contact center

What is Khoros digital contact center?

Khoros Care is a digital customer care with AI-powered workflows and operational analytics while deflecting call volume and cutting costs. It helps to improve digital and social presence, improve ROI and improve brand engagement.

It helps to reach the right channels for the right reasons, and increases customer NPS and maximizes efficiency. Its AI-powered workflows and operational analytics support to deliver the brands’ best customer experience and also helps in managing digital conversations.

Some of its features include digital messaging on the customers’ channel of choice, monitor and respond on social channels, chat with customers in real-time, AI-powered Khoros Bot to scale operations and so on.

What is Khoros digital contact center used for?

Khoros digital contact center is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Social Media Management, Engagement Management and Communication Management .

What are the top features of Khoros digital contact center?

Dashboard, bot and Personalization are some of the top features of Khoros digital contact center.

Who uses Khoros digital contact center?

Khoros digital contact center is used by Health, Wellness And Fitness, Internet and Telecommunications among other industries.

What are Khoros digital contact center alternatives?

Statusbrew, Sense, Eclincher Social Media Management and Publer are popular alternatives for Khoros digital contact center.

Where is Khoros digital contact center located?

Khoros digital contact center is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.

lightning

Peers used Khoros digital contact center for social media management and engagement management

Khoros digital contact center Competitors

More Khoros digital contact center Alternatives...

Khoros digital contact center Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	4.64/5 ★ Read Reviews (21)
Analytics	4.55/5 ★ Read Reviews (139)
Custom Reports	4.09/5 ★ Read Reviews (183)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	4.64/5 ★ Read Reviews (21)
Analytics	4.55/5 ★ Read Reviews (139)
Custom Reports	4.09/5 ★ Read Reviews (183)

Software Failure Risk Guidance

?

for Khoros digital contact center

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros digital contact center

Khoros, LLC News

Product 06/10/2025

IgniteTech Launches Next Phase for Khoros, Centered on AI and Customer Leadership - PR Newswire

IgniteTech is advancing the Khoros platform with new AI features and customer-focused initiatives following its acquisition of Khoros. The strategy includes leveraging the Aurora platform for AI integration and enhancing community engagement. IgniteTech aims to modernize Khoros by combining its legacy strengths with new AI capabilities, ensuring a seamless transition for customers.

Read more →

M&A 28/06/2025

Customer Engagement Specialist Khoros Acquired

IgniteTech has acquired Khoros, a customer engagement platform, to integrate AI technologies across Khoros' offerings, including Communities and Service. This integration aims to enhance digital brand management and community interactions through AI-driven tools like AI Expert Help and AI Brand Care Expert. The acquisition is expected to provide Khoros' customers with competitive advantages in an AI-first world.

Read more →

M&A 19/06/2025

Layoffs follow acquisition announcement at Austin tech company Khoros - The Business Journals

Khoros, an Austin-based community management software company, announced layoffs affecting 116 employees following its acquisition by IgniteTech. The reduction comes weeks after the acquisition was finalized and is part of post-merger restructuring. The company cited integration and operational alignment as reasons for the workforce reduction. No changes to Khoros product offerings or customer support have been announced.

Read more →

M&A 26/05/2025

IgniteTech Acquires Khoros to Transform Customer Connections in the AI Answer Engine Era - PR Newswire

IgniteTech has acquired Khoros, aiming to enhance customer engagement solutions by leveraging AI-powered answer engine technology. This acquisition is positioned to transform digital customer connections, integrating Khoros' community management software with IgniteTech's broader technology portfolio.

Read more →

Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Financials

PRIVATE