Khoros digital contact center Overview

Khoros is meeting modern customer service demands with a digital-first, omnichannel approach. They ensure no trade-offs and deliver an always-on customer experience.

Use Cases

Customers recommend Social Media Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Khoros digital contact center.

Other use cases:

  • Workflow Management
  • Customer Feedback Management
  • Training & Onboarding
  • Lifetime Value Management
  • Helpdesk Management
  • Collaboration
  • Content Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Khoros digital contact center.

Other priorities:

  • Improve Digital And Social Presence
  • Build Brand Awareness
  • Improve Brand Engagement
  • Improve Internal Communications
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Visibility
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Khoros digital contact center Use-Cases and Business Priorities: Customer Satisfaction Data

Khoros digital contact center works with different mediums / channels such as Social Media.

Khoros digital contact center's features include Dashboard, Bot, Personalization, etc. and Khoros digital contact center support capabilities include AI Powered, Chat Support, 24/7 Support, etc. also Khoros digital contact center analytics capabilities include Analytics, and Custom Reports.

Reviews

"We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer." - Louisa Martin

Khoros digital contact center, Sense, HeyOrca, Retently, Kontentino, etc., all belong to a category of solutions that help Social Media Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Khoros digital contact center

Top Industries

  • Health, Wellness and Fitness
  • Internet
  • Telecommunications

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Khoros digital contact center is popular in Health, Wellness And Fitness, Internet, and Telecommunications and is widely used by Large Enterprise, Enterprise, and Mid Market.

Khoros digital contact center Customer wins, Customer success stories, Case studies

How does Khoros digital contact center facilitate Social Media Management?

Why is Khoros digital contact center the best choice for Engagement Management?

What Are the key features of Khoros digital contact center for Communication Management?

What makes Khoros digital contact center ideal for Workflow Management?

What makes Khoros digital contact center ideal for Customer Feedback Management?

11 buyers and buying teams have used Cuspera to assess how well Khoros digital contact center solved their Social Media Marketing needs. Cuspera uses 1544 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Social Media Marketing needs.

CUSTOMERS TESTIMONIALS
Khoros digital contact center testimonial

Louisa Martin

Social Media Manager-Communities

British Gas
We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. Testimonial By Louisa Martin
Khoros digital contact center testimonial

Auburn Berry

Director of Social Media, PR, and Brand Activations

European Wax Center
We’ve been through the wringer, crisis-wise, this past year, and I don’t know if we would have gotten through it if we hadn’t onboarded Khoros a year ago. It’s been a hard year, but we’re coming out of it stronger, with excellent partners in Khoros. Testimonial By Auburn Berry
Khoros digital contact center testimonial

Rachael White

Social Media Strategist

RACQ
With Khoros, our social care responders have been able to realise incredible efficiency and we are able to see in real-time just how happy our members are. Testimonial By Rachael White
CUSTOMERS TESTIMONIALS
Khoros digital contact center testimonial

Louisa Martin

Social Media Manager-Communities

British Gas
We found that our customers don’t want an immediate response, they want the right response. Knowing this allows us to take the time to make sure we do everything for the customer. Testimonial By Louisa Martin
Khoros digital contact center testimonial

Auburn Berry

Director of Social Media, PR, and Brand Activations

European Wax Center
We’ve been through the wringer, crisis-wise, this past year, and I don’t know if we would have gotten through it if we hadn’t onboarded Khoros a year ago. It’s been a hard year, but we’re coming out of it stronger, with excellent partners in Khoros. Testimonial By Auburn Berry
Khoros digital contact center testimonial

Rachael White

Social Media Strategist

RACQ
With Khoros, our social care responders have been able to realise incredible efficiency and we are able to see in real-time just how happy our members are. Testimonial By Rachael White

Schneider Electric - Energy - energy

Khoros Community helped Schneider Electric improve customer support and engagement. Schneider Electric used Khoros to build a digital platform for collaboration and self-service. Their community saw ...20,000 unique visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers and partners saved time and engaged more with the brand.

Read on →

Microsoft - Information Technology And Services - information technology and services

Microsoft used Khoros Communities to build online communities for Power BI, Power Apps, and Microsoft Flow. Their Power BI Community grew by 600% while support headcount stayed flat. The community he...lped save millions of dollars in support costs and improved customer satisfaction. Now, 75% of content comes from members, making the community self-sustaining. Microsoft achieved a 90% response rate in 48 hours and a 65% solution rate. They save over $1 million in support costs each month.

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Hughesnet - Telecommunications - telecommunications

Hughesnet upgraded to Next Generation Khoros Communities to improve customer support and save costs. The new platform lets the team make changes quickly without coding or a developer. This saves time... and money for Hughesnet. The team can now send alerts to customers during outages and manage the community more easily. Early results include faster updates, cost savings, and better support for customers.

Read on →

Microsoft - Computer Software - computer software

Khoros Communities helped Microsoft shift from basic support to real customer engagement. The Microsoft Power BI Community grew by 600% after launch, but support headcount stayed the same. Peer-to-pe...er support in the community saved Microsoft millions of dollars in support costs. 75% of community content now comes from members, making it self-sustaining. Microsoft saw faster response times, higher solution rates, and happier customers. The success led to similar communities for Power Apps and Microsoft Flow, all powered by Khoros.

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Qlik - Computer Software - computer software

Khoros Community helped Qlik rebuild and relaunch their online community. Qlik moved from Jive to Khoros to support over 100,000 members. Employee participation and a new moderation framework increas...ed engagement. Qlik Community grew from 58,000 to 85,000 members in one year, surpassing their 20% growth goal. The platform improved collaboration and customer support across Qlik.

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Schneider Electric - Energy - energy

Khoros Community helped Schneider Electric connect customers, partners, and experts in the energy industry. They built a digital platform to boost engagement and support. The community saw 20,000 uni...que visitors each month. Experts solved up to 90% of problems posted in top forums. Response times stayed under 24 hours. Customers saved time and engagement increased after moving support to chat and forums.

Read on →

Khoros Customer Care Cloud: The future of AI-powered customer service

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Frequently Asked Questions(FAQ)

for Khoros digital contact center

What is Khoros digital contact center?

Khoros Care is a digital customer care with AI-powered workflows and operational analytics while deflecting call volume and cutting costs. It helps to improve digital and social presence, improve ROI and improve brand engagement.

It helps to reach the right channels for the right reasons, and increases customer NPS and maximizes efficiency. Its AI-powered workflows and operational analytics support to deliver the brands’ best customer experience and also helps in managing digital conversations.

Some of its features include digital messaging on the customers’ channel of choice, monitor and respond on social channels, chat with customers in real-time, AI-powered Khoros Bot to scale operations and so on.

What is Khoros digital contact center used for?

Khoros digital contact center is a Social Media Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Social Media Management, Engagement Management and Communication Management .

What are the top features of Khoros digital contact center?

Dashboard, bot and Personalization are some of the top features of Khoros digital contact center.

Who uses Khoros digital contact center?

Khoros digital contact center is used by Health, Wellness And Fitness, Internet and Telecommunications among other industries.

What are Khoros digital contact center alternatives?

Sense, HeyOrca, Retently and Kontentino are popular alternatives for Khoros digital contact center.

Where is Khoros digital contact center located?

Khoros digital contact center is headquartered at 7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204.
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Peers used Khoros digital contact center for social media management and engagement management

Khoros digital contact center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (21)
Analytics

4.55/5 ★

Read Reviews (139)
Custom Reports

4.09/5 ★

Read Reviews (183)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (21)
Analytics

4.55/5 ★

Read Reviews (139)
Custom Reports

4.09/5 ★

Read Reviews (183)

Software Failure Risk Guidance

?

for Khoros digital contact center

Overall Risk Meter

Low Medium High

Top Failure Risks for Khoros digital contact center

Khoros, LLC News

Product

After Its IgniteTech Acquisition, Khoros Unveils Aurora AI and Iris AI

Khoros, following its acquisition by IgniteTech, has launched two AI-native platforms: Aurora AI and Iris AI. Aurora AI is a community platform that transforms customer interactions into valuable data, enhancing moderation and lifecycle management. Iris AI is a social media management engine offering real-time analytics and engagement routing in 187 languages. These platforms signify a strategic shift towards AI-driven community and social intelligence.

Read more →
Product

Khoros: Unified Messaging Across All Brand Channels

Khoros has launched Iris AI, an AI-native platform to unify social media management and brand care, aiming to replace fragmented tools with a single intelligent system. This launch follows Khoros' acquisition by IgniteTech and reflects a strategic shift towards AI-driven solutions. Iris AI integrates social listening, publishing, engagement, and analytics to maintain context across customer interactions, enhancing resolution speed and accountability.

Read more →
Product

Khoros Launches Aurora AI: A New Dawn for Enterprise Community

Khoros has introduced Aurora AI, a new solution aimed at enhancing enterprise community engagement. This launch signifies a strategic move to leverage artificial intelligence in improving user interaction and community management for businesses.

Read more →
Product

Khoros Launches Iris AI: Your Messenger Across Every Brand Channel

Khoros has launched Iris AI, an AI-native platform that integrates social listening, publishing, engagement, and analytics into a single system. This platform aims to streamline brand care by eliminating fragmented tools and enhancing customer interaction management. Iris AI supports real-time monitoring across multiple social channels and offers AI-driven content creation and intelligent engagement routing. It is part of Khoros' AI-native customer engagement suite, alongside Aurora AI.

Read more →

Khoros, LLC Profile

Company Name

Khoros, LLC

Company Website

https://khoros.com/

HQ Location

7300 Ranch Road 2222 Building 1 Austin, TX 78730-3204

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE