vIT4u
- Information Technology And Services
- Small
UK
IT Glue helped vIT4u organize all their IT information. Before, their data was scattered in Excel and Word files. This... made it hard to find and unreliable. With IT Glue, the team can now access what they need quickly. It improved both internal and external operations for vIT4u.
Tier 3 IT Solutions
- Information Technology And Services
- Small
Calgary, Canada
Tier 3 IT Solutions used Kaseya 365 Endpoint to speed up new tech onboarding. Before, it took three months for... new technicians to be ready. Now, they are up to speed in just two to three weeks. This helped Tier 3 IT Solutions improve efficiency. The company can now get new staff working with clients much faster.
NetServe
- Information Technology And Services
- Small
Vancouver, Canada
NetServe adopted IT Glue to solve problems with documentation, knowledge sharing, and SOPs. The team went live with the platform... in just a few days. IT Glue became their main password vault and improved their workflow. NetServe helped fund the development of multi-factor authentication for better security. The partnership led to continuous improvements and strong support from both sides.
NOCDOC
- Information Technology And Services
- Small
USA
IT Glue helped NOCDOC build an internal wiki and knowledge base. This made it easy for them to share information... with MSPs and partners. The platform became a central place for standards, controls, and compliance documents. Onboarding time for new employees dropped from six weeks to three. NOCDOC now shares information freely and keeps it secure.
InnoTek
- Information Technology And Services
- Small
Hazleton, USA
myITprocess helped InnoTek move from spreadsheets to a structured IT standards library. The solution enabled proactive client assessments and improved... security posture. InnoTek automated over 50 workflows, reducing manual tasks and reactive tickets. They surpassed a 20% MRR growth goal for half their customers in just two months. myITprocess made QBR meetings easier and boosted contract renewals.
Atom Creek
- Information Technology And Services
- Small
Denver, USA
IT Glue helped Atom Creek improve IT management. The company enhanced documentation and client solutions. Service delivery became more efficient... and secure. Atom Creek's president says IT Glue is the cornerstone of their business. The solution supports better client outcomes. Atom Creek relies on IT Glue for daily operations.
Waedt IT Services
- Information Technology And Services
- Small
Munich, Germany
Datto helped Waedt IT Services, a German MSP, cut billing time from 2 days to 2 hours per month. Patch management dropped... from 2 days to 1 hour. The company automated onboarding, ticketing, and security with Datto's integrated suite. Margins rose by at least 15% across all solutions. Waedt IT now delivers enterprise-level IT services while staying agile for SMB clients.
Baroan Technologies
- Information Technology And Services
- Small
Elmwood Park, USA
Baroan Technologies faced too many alerts and false positives. They used VSA automation scripting to suppress unnecessary alerts. This led... to a 62% drop in alerts and over 50% less time spent on tickets. Baroan shared their automation scripts with the MSP community through Kaseya Automation Exchange. Their knowledge helped others improve IT service management.
Visy Technology Systems
- Information Technology And Services
- Medium
Melbourne, Australia
Autotask helped Visy Technology Systems fix slow sales and project delays. Before, they used manual CRM and paper forms. This... caused errors and late projects. With Autotask, they now have one cloud system for sales and quoting. Teams in seven offices can make fast, accurate quotes. Managers see sales data and start projects from one dashboard. The project module tracks orders and installs. Sales forecasts and team metrics are easy to view. Visy Tech works faster and delivers projects on time.
Vicinity
- Information Technology And Services
- Small
Honolulu, USA
Vicinity used Datto BCDR to protect critical systems for a client in rural Alaska. The client needed a reliable backup... and disaster recovery solution after older systems failed. Vicinity and Datto overcame major logistical challenges to deliver and set up the appliances. Datto BCDR offered remote setup, seamless integration, and features like screenshot verification. Vicinity found Datto's support and reporting tools valuable for managing client data security.
Version2
- Information Technology And Services
- Small
Chicago, USA
IT Glue helped Version2, a Chicago-based MSP, consolidate all client IT data into one secure platform. Before, they used Word... and Excel, which made finding information slow and hard. With IT Glue, they now store passwords safely, link assets, and access details in seconds. MyGlue lets their clients see and update their own documentation, making support faster. Version2 now works more efficiently, keeps information safe, and builds stronger client relationships.
Pisys.net
- Information Technology And Services
- Small
UK
Pisys. net, an MSP with five UK locations, needed a better IT management system. They chose VSA by Kaseya to...support daily operations and growth. VSA relieved pressure on engineers and pushed updates to thousands of endpoints. The solution minimized end-user disruption and made network management simple. Pisys.net now manages IT more efficiently with VSA.
Twintel Solutions
- Information Technology And Services
- Medium
Garden Grove, USA
Twintel Solutions, a managed services provider, needed to deliver fast, secure IT support to a diverse client base. They chose Datto... and Kaseya solutions for flexibility, scalability, and strong customer service. Datto Secure Edge enabled Twintel to migrate over 200 staff for a client across 12 offices with minimal disruption. Centralized VPN management improved billing and client experience. Twintel relies on Datto and Kaseya to keep their technology offerings current and reliable.
TSG
- Information Technology And Services
- Medium
Newcastle upon Tyne, UK
TSG needed a better way to manage IT and business systems. Simon Harvey, head of IT and business systems, chose... IT Glue after reviewing options. The goal was to improve operations for both TSG and their customers. IT Glue helped TSG streamline processes and support business growth. The solution made IT management easier and more effective.
SRKK
- Information Technology And Services
- Medium
Malaysia
Kaseya IT complete helped SRKK, a managed service provider in Malaysia, solve key IT challenges. SRKK faced issues with limited... engineering resources and trouble sharing knowledge. They also struggled with non-centralized client data. Using Kaseya, SRKK improved IT service delivery and streamlined operations. The solution made it easier for their IT professionals to manage client needs.
TribeTech
- Information Technology And Services
- Small
Perth, Australia
TribeTech needed to provide 24/7 threat monitoring for clients but did not want to build a dedicated SOC. They chose Kaseya’s... security stack, including Managed SOC, Datto EDR, Dark Web ID, and BullPhish ID, to automate and integrate their security operations. KaseyaOne allowed TribeTech to manage all solutions from a single interface, saving time and reducing training needs. Automation and integration helped TribeTech onboard new clients faster and scale without adding extra resources. Clients now proactively report threats, improving security outcomes.
Total Group International
- Information Technology And Services
- Small
Hertfordshire, UK
Total Group International used Kaseya to improve IT support operations. They wanted to make engineers' work easier and reduce time... spent on tickets. Better documentation helped them achieve higher quality and improved client relationships. The team now spends less time on support tasks and delivers better service.
Emerging IT
- Information Technology And Services
- Medium
Melbourne, Australia
Emerging IT, a leading Australian MSP, used Kaseya VSA to automate IT tasks. They improved efficiency in rolling out antivirus... software. The team automated patching to secure client machines. Clients no longer need to invest heavily in IT infrastructure or staff. Kaseya VSA helped Emerging IT deliver core IT services faster and more reliably.
MeritSolutions
- Information Technology And Services
- Small
Chesapeake, USA
Kaseya Fusion Mobile App helped MeritSolutions, a managed service provider, improve ticket management. Before using the app, their team struggled... with slow ticket handling and needed to be at their desks. The app let them manage and resolve tickets on the go, boosting productivity. Staff can now track work, access IT documentation, and multitask from anywhere. MeritSolutions now resolves 30 to 40 tickets on the go, with no delays.
Tekie Geek
- Information Technology And Services
- Small
Staten Island, USA
Tekie Geek used IT Glue to scale their business faster. They improved efficiency by streamlining onboarding. The team created SOPs... to keep high service standards for SMB clients in New York and New Jersey. IT Glue helped them manage growth and maintain quality. The president said IT Glue made scaling possible.
TechSoft
- Information Technology And Services
- Small
USA
IT Glue helped TechSoft solve documentation problems. Before, files were hard to access and not organized. The team struggled to... find information and share it with clients. With IT Glue, adoption improved and documentation became easier to manage. Sharing documents with clients is now simple and standardized. After deployment, help desk tickets for a major project dropped by 95%.
ReachOut Technology
- Information Technology And Services
- Small
Chicago, USA
ReachOut Technology switched to Kaseya's BMS, VSA, and IT Glue to support seamless mergers and acquisitions. Their old PSA system... was hard to use and slowed down their growth. With Kaseya, they automated ticketing and improved documentation. The integration let them resolve tickets faster and keep operations smooth. The migration process was easy, and support from Kaseya was strong.
Tecbound
- Information Technology And Services
- Small
Calgary, Canada
Tecbound uses Datto Backup for Microsoft Azure to ensure business continuity for its clients. The company serves police agencies, law... firms, and NGOs, focusing on cybersecurity and compliance. Datto provides secure, redundant backups and fast recovery, solving issues with Microsoft’s native Azure Backup. With Datto, Tecbound can restore virtual servers in minutes, minimizing downtime. This helps Tecbound keep critical data safe and accessible for its customers.
Tarilon Technology Services
- Information Technology And Services
- Small
USA
IT Glue helped Tarilon Technology Services manage IT documentation for small business clients. Before, they struggled to keep information secure... and organized as they grew. IT Glue gave them a single, secure place for all IT data. Now, their team can access and update information easily. This improved security and made their work faster.
Sybaweb
- Information Technology And Services
- Small
South Africa
Sybaweb used Kaseya’s IT systems management to expand across Africa. Kaseya’s remote support and cloud tools let Sybaweb’s technicians handle... 30% more endpoints. The platform freed up experts for complex work. Sybaweb gained better visibility over client networks. This helped them give more valuable IT advice to clients.
STCNtech
- Information Technology And Services
- Small
USA
Datto BCDR helped STCNtech restore a campus's critical systems in just 1–1. 5 hours after a late-night outage. The team...spun up core servers in the Datto Cloud, enabling authentication and access before morning. Classes and operations ran as normal by 8 a.m. STCNtech replaced slow, manual USB backups with automated, cloud-enabled business continuity. Automated screenshot verification now proves backups work, building trust with education and healthcare clients.
Spark Digital
- Information Technology And Services
- Large
Auckland, New Zealand
Spark Digital used Kaseya VSA to support a major customer with complex needs. The scalable design let Spark Digital deliver... tailored ICT services to both large enterprises and smaller organizations. As they used Kaseya VSA more, they saw its value for evolving their sales process. The solution helped Spark Digital better meet changing customer requirements. Kaseya VSA enabled flexible, customer-focused ICT service delivery.
Spark Alliance Inc.
- Information Technology And Services
- Small
USA
Kaseya BMS helped Spark Alliance Inc. move away from Connectwise. Spark spent less time on billing and project management. They... focused more on selling and delivering IT services. The new system let them grow as an MSP 2.0. Spark improved efficiency by using Kaseya BMS for daily operations.
Solulan
- Information Technology And Services
- Small
Quebec, Canada
Solulan used Datto backup solutions to help a client recover from a ransomware attack. Seven servers were compromised, but Solulan... restored all servers in just three hours. The client avoided paying the ransom and quickly resumed business operations. Solulan relies on Datto for daily file restores and business continuity. Datto also supports Solulan with training and resources to grow their MSP business.
Spectrum Data Networks
- Information Technology And Services
- Small
USA
Kaseya's VSA and BMS help Spectrum Data Networks manage a diverse customer base. The single pane of glass view lets... the MSP monitor all customer networks in one place. This proactive approach helps them understand and meet customer needs quickly. Intuitive solutions keep Spectrum Data Networks ahead of problems. The tools support better service for their clients.
Savadge Networking Solutions (SNS IT)
- Information Technology And Services
- Small
USA
SNS IT used IT Glue to organize all their IT documentation in one place. Before, their information was scattered in... spreadsheets and Google Drive. IT Glue made it easy for the team to find and access data, even on the go, with a secure mobile app. Integrating IT Glue with Kaseya BMS improved ticketing and boosted productivity. MyGlue helped SNS IT share information safely with end users. Now, SNS IT has a single source of truth for all IT information.
501cTech
- Information Technology And Services
- Small
Washington, USA
501cTech used Kaseya solutions to double its customer base without hiring more engineers. The managed service provider focused on nonprofit... organizations. Kaseya helped them control costs while expanding their business. They identified new opportunities with prospective clients. Remote monitoring and management features let them increase their geographic reach.
Sage UK
- Information Technology And Services
- Large
Newcastle upon Tyne, UK
Sage UK faced over 7,500 IT tickets each month after rapid growth. They used Kaseya’s IT management solution to automate... tasks like password resets and system updates. Ticket routing became automatic, following business rules. Sage UK unified their scattered offices and tools into one system. This led to cost savings and higher efficiency for their IT team.
RunBiz
- Information Technology And Services
- Small
Amarillo, USA
IT Glue helped RunBiz organize client documentation and improve security. Before, they used ConnectWise Notes, which was not enough for... managing many clients. With IT Glue, MyGlue, and Network Glue, RunBiz made documentation easy to access and safer to share. MyGlue improved client onboarding and collaboration. Network Glue gave better network visibility. myITprocess helped align technology and reduced ticket count. RunBiz saved time and improved service for clients.
ROSnet
- Information Technology And Services
- Small
Overland Park, USA
Kaseya helps ROSnet support hundreds of restaurant locations. ROSnet uses Kaseya to manage all platforms and POS systems for its... clients. The solution keeps consumer data secure and encrypted, helping restaurants stay PCI compliant. Kaseya also automates data log consolidation, audits, and system alerts for ROSnet's clients. This lets ROSnet deliver efficient IT management to multi-location restaurants.
Reliable Solutions Group
- Information Technology And Services
- Small
USA
IT Glue helped Reliable Solutions Group save hours by reducing onboarding time and making it easy to find passwords and client data. The team quickly... implemented IT Glue over a weekend, thanks to its deep integration with Autotask. Password management and an easy interface stood out as key benefits. IT Glue became a critical part of their business, offering features they did not expect. The solution improved efficiency and proactive client service.
PulseOne
- Information Technology And Services
- Small
USA
IT Glue helped PulseOne improve IT documentation and service delivery. PulseOne replaced scattered SOPs and spreadsheets with a single tool.... Technicians accessed information faster, which sped up ticket resolution. Clients saw more transparency and trusted PulseOne more. The business development team used MyGlue to show new clients their capabilities. PulseOne now delivers better end-user experiences and stronger client relationships.
Anchor Point IT Solutions
- Information Technology And Services
- Small
USA
Anchor Point IT Solutions chose Kaseya’s IT management solution to help it grow. The company uses Kaseya for centralized monitoring... and remote management. Kaseya lets them manage all environments from one dashboard. They can handle more work without hiring more staff. Automated policy management saves time and boosts efficiency.
PDS Networking
- Information Technology And Services
- Small
Farmington Hills, USA
Kaseya VSA helped PDS Networking grow from 10 to over 250 customers in Michigan. The company faced a major challenge... during the July 2021 ransomware attack on Kaseya’s VSA product. PDS Networking kept all customers operational, though restoration took over 48 hours. Their backup solution prevented data loss and ransom payments. After the incident, PDS Networking streamlined IT operations and plans to switch to Unitrends for faster backup and recovery.
PC Paramedics
- Information Technology And Services
- Small
UK
PC Paramedics used IT Glue to improve how they manage information. They gave all employees access to IT Glue. This... made their business run better. They also let clients access information in IT Glue. Both staff and customers now use documentation to work smarter. The company feels more polished and efficient.
PaperSolve
- Information Technology And Services
- Small
USA
PaperSolve faced slow, risky data recovery with legacy backup systems. After a ransomware attack, they used Datto to quickly restore... client servers and data. Datto's image backup let them recover systems in hours, not days. Service testing and early warnings improved their response to threats. NVMe SSDs and IT Glue integration boosted performance and productivity. PaperSolve now trusts Datto for all backup needs.
P2 Technologies
- Information Technology And Services
- Small
Huddersfield, UK
P2 Technologies chose Kaseya VSA for remote monitoring and management. The MSP needed better tools to run their IT services.... Kaseya VSA helped them work more efficiently. This led to business growth for P2 Technologies. The case highlights the importance of the right RMM solution for MSPs.
Pantheon Computers
- Information Technology And Services
- Small
USA
Pantheon Computers struggled with employees using different password management tools. This caused problems when staff left, making it hard to... access or transfer passwords securely. Passwords were sometimes kept in Excel files or on paper, which broke security rules. MyGlue gave Pantheon Computers a central place for clients to store and share passwords safely. Now, clients always have access, and Pantheon Computers can offer this as part of their Security-as-a-Service bundle.
Polarverse IT Services
- Information Technology And Services
- Small
Canada
Polarverse IT Services, a one-man MSP, struggled with long hours and unreliable IT management tools. Their previous RMM/PSA solutions did... not meet their needs. Switching to the IT Complete platform from Kaseya gave them better tools. This helped them save time and money. The new platform also enabled business growth.
OneSource Technology
- Information Technology And Services
- Small
Wichita, USA
OneSource Technology used Autotask, Datto RMM, and IT Glue to support over 2,500 endpoints. The company started with Autotask in... 2007 for time tracking and billing. As their business grew, these tools helped them scale and keep a personalized service. Integrating IT Glue improved technician productivity by making information easy to access. The next step is automating billing with Autotask and QuickBooks to ensure accurate and transparent charges.
NorthWest Technologies
- Information Technology And Services
- Small
USA
NorthWest Technologies needed better documentation as they grew. More employees meant more communication challenges. IT Glue helped them share knowledge... and improve teamwork. With IT Glue, they scaled their business and served more clients. The tool supported both internal growth and customer expansion.
NO & SE IT Group
- Information Technology And Services
- Small
New Orleans, USA
IT Glue helped NO & SE IT Group organize their IT documentation. Before, their files were scattered in spreadsheets and... documents. The team struggled with disorganized information. IT Glue brought all their documentation into one place. This made it easier to manage and find what they needed. The Vice President said IT Glue provides value you can't put a price on.
NexusTek
- Information Technology And Services
- Medium
Denver, USA
NexusTek uses IT Glue to support its rapid growth and acquisition strategy. The company relies on documentation to extract value... from new acquisitions. IT Glue helps NexusTek stay at the cutting edge of the industry. Tim Kline, Senior Director of IT, credits IT Glue as essential to their operations. The solution enables better management and integration of acquired businesses.
Incito Technology Solutions
- Information Technology And Services
- Small
USA
Incito Technology Solutions attended Kaseya Connect to network with IT management peers. They shared use-case knowledge with other Kaseya users.... The team improved their skills through Kaseya Boot Camp training. They also saw product demos from Kaseya experts. These activities helped them get more value from Kaseya's IT management tools.
Netsmart
- Information Technology And Services
- Medium
Overland Park, USA
IT Glue helped Netsmart centralize all their IT documentation. Before, Netsmart struggled to find critical information spread across many tools.... With IT Glue, they now store SOPs, device info, and passwords in one place. Integrations with ConnectWise Automate, Datto BCDR, Microsoft 365, and Cisco Meraki keep documentation updated. Network Glue automation gives a clear view of their IT environment. Netsmart technicians now solve client problems faster and have no blind spots in their network.
Nero Consulting
- Information Technology And Services
- Small
New York, USA
Kaseya VSA helped Nero Consulting automate IT processes and improve reporting accuracy. The team replaced NinjaRMM due to poor automation... and reporting issues. With Kaseya VSA, they streamlined internal workflows and offered IT auditing services to clients. Features like scripting, Live Connect, and integration with RapidFire Tools boosted technician productivity. Their SLA response time is now under 15 minutes, and all tickets are handled quickly. The dashboard allows management of all IT tasks from one place.
Netrio
- Information Technology And Services
- Small
Plano, USA
Netrio used INKY to improve phishing protection for its clients. The company needed a solution that helped users spot and... avoid phishing threats, not just block them. INKY's color-coded banners and clear risk indicators made it easy for users to understand email threats. After deploying INKY, Netrio saw fewer phishing-related incidents reported by clients. Users became more confident in identifying and reporting suspicious emails. Fast deployment and strong support from INKY helped Netrio scale its services quickly.
Spectrum Data Networks
- Information Technology And Services
- Small
USA
Spectrum Data Networks, a managed service provider startup, needed reliable technology to compete. They chose Kaseya's BMS and VSA solutions... for core service delivery. BMS provided a wide range of PSA features and a CRM tool that improved client management and sales visibility. The onboarding process was simple, and automation from BMS and VSA reduced repetitive technician tasks. This combination helped Spectrum Data Networks work more efficiently and serve clients better.
The 20
- Information Technology And Services
- Medium
USA
The 20, an MSP group, switched from ConnectWise to BMS by Kaseya for its PSA needs. The 20 acts as... an MSP in a box, supporting many MSP partners with BMS’s multi-tenant features. The group already used VSA by Kaseya for RMM. BMS by Kaseya fits The 20’s business model and helps its partners work more efficiently.
True North
- Information Technology And Services
- Small
USA
True North, an IT managed service provider, used Kaseya’s IT management and security solution to protect customer data. They tracked and... managed IT endpoints in mobile environments. When a laptop was stolen, they recovered it within 48 hours. Kaseya helped True North keep customer systems secure and compliant. The solution enabled fast recovery and reduced risk of data exposure.
MOQ digital
- Information Technology And Services
- Medium
Sydney, Australia
MOQ digital needed better network monitoring to grow in the enterprise market. Their old systems could not meet new demands.... They chose Traverse by Kaseya and VSA to improve their IT services. This helped them scale and support more client needs. Now, MOQ digital can offer new services and reach more customers.
Mirus IT
- Information Technology And Services
- Medium
Milton Keynes, UK
IT Glue helped Mirus IT fix gaps in client documentation. Before, incomplete records slowed onboarding and raised costs. With IT... Glue, staff quickly documented everything and needed little training. Managers now track documentation status and see daily use. Onboarding times dropped for techs and clients. Mirus IT expects to cut client time by 20%, saving £120,000 a year.
MicroAge
- Information Technology And Services
- Medium
Tempe, USA
MicroAge used myITprocess to organize client meetings and improve accountability. They created a list of 75 alignment questions to guide... IT discussions. The platform helped them run 8 to 10 vCIO meetings each month. This led to $60,000 in monthly opportunities and $800,000 in their sales funnel. MicroAge now keeps clients engaged and focused using structured IT planning tools.
Method Group
- Information Technology And Services
- Small
USA
Kaseya IT Complete helped Method Group improve service delivery. The platform enabled better patching and scripting. Engineers managed everything from... one place. This led to higher end-user productivity. IT challenges were reduced for the team.
centreRED IT
- Information Technology And Services
- Small
Canberra, Australia
Kaseya’s IT systems management helped centreRED IT boost productivity by 200 percent. Automation let technicians finish tasks in minutes instead... of days. Remote monitoring cut down on costly on-site visits. The team now works on more proactive and strategic projects. Kaseya’s solution changed their service from break/fix to managed services.
Maven
- Information Technology And Services
- Small
Miami, USA
IT Glue helped Maven centralize all IT documentation. Before, Maven used Jira and Office 365, which led to siloed and... unstructured information. With IT Glue, Maven quickly set up a single source of knowledge for all IT assets. The team used integrations like Microsoft 365, Meraki, and Intune. Multifactor authentication tokens made password sharing secure and efficient. Maven saw faster, more efficient processes and improved security.
NPower
- Information Technology And Services
- Medium
New York, USA
NPower uses Kaseya’s remote monitoring and management solution to help nonprofits focus on their missions. The platform lets NPower streamline... service delivery and scale as their client base grows. They provide remote support, both scheduled and unscheduled, without visiting client sites. Kaseya helps NPower enhance their service offerings with a small IT staff. This allows nonprofits to get better IT support and focus on changing lives.
Dataprise
- Information Technology And Services
- Large
Rockville, USA
VSA by Kaseya helped Dataprise, a top managed service provider, stay ahead in the IT industry. Dataprise used VSA to... improve its service offerings. This allowed them to compete in a crowded market. The solution enabled Dataprise to become one of the largest MSPs in the United States. Automation with VSA played a key role in their growth.
Knowledge I.T
- Information Technology And Services
- Small
UK
Kaseya IT management helped Knowledge I. T move from break/fix to proactive IT services. The solution let them double productivity...without hiring more staff. Knowledge I.T reduced the time needed to resolve customer issues. Routine tasks and common problems are now automated. This improved service levels for their clients.
JMARK Business Solutions
- Information Technology And Services
- Medium
Springfield, USA
Kaseya helped JMARK Business Solutions cut routine manual IT tasks by 98%. JMARK used Kaseya's policy management to automate processes... and save time. The solution made it easy for JMARK to onboard new clients and quickly discover client assets. JMARK now spends more time on strategic IT projects with clients. This improved their managed service offerings and client engagement.
Coastal Computer Consulting
- Information Technology And Services
- Small
Brunswick, USA
Kaseya NOC Services helped Coastal Computer Consulting save weekends and reduce overtime costs. The company automated patching, backups, and alert... management for nearly 1,000 endpoints. This freed technicians to focus on complex work and improved morale. After deploying Kaseya NOC, they recouped a full technician’s salary and saw a drastic drop in help desk tickets. Kaseya NOC enabled faster growth and better client support for this MSP.
Data-Tech
- Information Technology And Services
- Small
Tampa, USA
Data-Tech uses Kaseya's full suite to deliver managed and hosting services. They also handle project management and 0365 migration for... clients. Their experience helps them build customer trust and loyalty. Kaseya supports their consulting and service delivery.
Emerging IT
- Information Technology And Services
- Small
Melbourne, Australia
Emerging IT uses Kaseya's VSA and AuthAnvil to support business growth and agility. The company delivers IT management and security... services to its customers. By implementing AuthAnvil, Emerging IT protects its own systems and offers managed security services. The platform enables single sign-on and password injection for clients. This helps Emerging IT address rising data security concerns.
Method Group
- Information Technology And Services
- Small
New York, USA
Kaseya VSA helped Method Group, an IT services provider in New York, manage 1,000 endpoints for 30 customers. Before Kaseya, they... struggled with many tools and slow processes. Kaseya VSA let them manage everything from one platform. It improved patching, scripting, and end-user productivity. The team now saves time and has more confidence in their IT operations.
WakaDigital
- Information Technology And Services
- Small
USA
Kaseya helped WakaDigital keep healthcare client systems running after tornadoes. WakaDigital used Kaseya’s IT management tools for fast issue resolution... and remote support. The platform enabled uninterrupted virus protection, patch management, and end user support. Clients received consistent IT services even during severe weather disruptions. WakaDigital maintained business continuity for healthcare organizations.
Vivonet
- Information Technology And Services
- Medium
Vancouver, Canada
Vivonet used Kaseya’s IT systems management solution to manage thousands of POS terminals for restaurants across North America. The platform let... Vivonet monitor, maintain, and update systems from one central console. Vivonet kept customer operations running without disruption. Kaseya helped Vivonet ensure PCI compliance and secure payment data. This improved service quality for Vivonet’s restaurant clients.
Education Case Studies and Customer Success Stories with Kaseya BMS
Waverly School District
- Education
- Small
Waverly, USA
Waverly School District supports 347 student users and 67 staff users. The district faces IT challenges similar to a mid-size... company but must work within a small school budget. Kaseya 365 Endpoint helps manage, secure, and automate their endpoints. Documentation is key for grant funding and student security. The solution enables efficient IT operations for the district.
Virginia Tech’s Division of Student Affairs lost a key IT staffer, leaving a gap in IT management knowledge. The team adopted... Kaseya VSA to solve this challenge. They used features like Live Connect, Service Desk, and advanced auditing. As a result, they achieved new levels of IT efficiency. The case highlights how higher education IT teams can streamline operations with Kaseya VSA.
Kaseya helped the University of Kentucky’s Research Information Services team move from manual IT support to a unified IT management platform. Support calls solved... remotely increased by 400%. The team no longer needed to walk to 45 campus locations. IT maintenance became centralized in one dashboard. The university met HIPAA security compliance for its medical center without extra setup.
University of Kentucky Research Information Services
- Education
- Large
Lexington, USA
Kaseya VSA helped University of Kentucky Research Information Services improve IT automation. Over seven years, they expanded use of VSA... to include service desk and security features. This led to greater IT efficiency and better results for their team. The case highlights 11 key benefits for higher education IT organizations. The focus is on automation and streamlined IT management.
Staples-Motley Public Schools
- Education
- Medium
Staples, USA
Kaseya VSA helped Staples-Motley Public Schools centralize IT for six schools. The district replaced separate IT systems with one platform,... managed by just two staff. Integrating VSA with IT Glue and Vorex let them deliver the service level of a 10-12 person IT team. Billing consolidation saved over 50 hours per month. The COVID-19 crisis sped up digital transformation, moving from paper to devices across the district.
St. Joseph’s University used VSA to solve IT challenges in higher education. The university needed to support student and faculty... devices while keeping data secure. VSA gave them a single platform to manage and monitor devices across campus. This helped them handle BYOD and security needs with confidence. The IT team can now scale support and protect against data breaches.
School Choice International needed a better way to manage its growing business. As a small education consultant, IT was not... a priority at first. But as the company expanded, it required a business management tool that fit its needs. Vorex by Kaseya provided a solution that improved all areas of the business. The new system was a big step up from previous tools.
Financial Services Case Studies and Customer Success Stories with Kaseya BMS
Touch ‘n Go
- Financial Services
- Large
Kuala Lumpur, Malaysia
Touch ‘n Go uses VSA by Kaseya to manage over 200 endpoint systems across Malaysia. The company processes 7 million... electronic payment transactions daily for highways and other sectors. Before VSA, troubleshooting required four hours of travel for each issue. Now, remote monitoring and automation let the team resolve most problems from headquarters. This shift reduces downtime, improves customer satisfaction, and lets engineers focus on strategic tasks. VSA supports Touch ‘n Go’s move toward a cashless society and greater IT efficiency.
Community West Credit Union
- Financial Services
- Small
Grand Rapids, USA
VSA by Kaseya helps Community West Credit Union manage 125 devices across five locations. The IT team uses remote monitoring... to keep computers, laptops, printers, and scanners running smoothly. The Live Connect feature lets employees quickly pull user names from computers. This saves time and money for the credit union. The solution supports daily banking operations and improves efficiency.
CARD MRI used Kaseya VSA and BMS to improve IT operations. The company moved from a reactive IT approach to... a more innovative one. CARD MRI provides microloans, insurance, banking, and education to rural women in the Philippines. With Kaseya, they support their mission to help millions prosper. The partnership enabled CARD MRI to better serve its clients and scale its impact.
Banking Case Studies and Customer Success Stories with Kaseya BMS
Pioneer Bank
- Banking
- Medium
USA
Pioneer Bank used Datto Managed SOC and Datto EDR to improve cybersecurity. The bank needed to protect its digital operations... and meet strict regulations with a small IT team. The solution gave them 24/7 monitoring and strong endpoint visibility. This helped them spot threats quickly and meet compliance needs. The bank also added Dark Web ID to guard against credential theft. Their IT team now focuses on growth while keeping customer trust high.
People’s Bank and Trust Company used Kaseya to manage IT across nine branches. Kaseya gave them one console to control... all systems and users. They stopped traveling to branches by using remote access and RMM tools. Automated patch management helped them stay compliant and save time. The bank simplified IT and improved service for customers.
VSA by Kaseya helped Peoples Bank and Trust improve IT efficiency. The bank faced financial constraints and a lean IT... team. With VSA, they streamlined IT operations. This allowed them to deliver a better banking experience to customers. The solution supported both customer and employee needs. The bank overcame budget challenges using Kaseya's platform.
Lutheran Social Services of South California
- Non Profit Organization Management
- Medium
Los Angeles, USA
IT Glue helped Lutheran Social Services of South California cut audit reporting time to just 10 minutes. The IT team... uses IT Glue to track assets, licenses, and documentation for audits and daily tasks. Integrations with Meraki, Microsoft 365, and other tools automate asset tracking. Network Glue gives a clear view of hybrid environments and network diagrams. The team now has a centralized IT documentation system for fast, confident access to information.
The Arc Baltimore
- Non Profit Organization Management
- Medium
Baltimore, USA
Kaseya VSA helped The Arc Baltimore, a non-profit, improve IT efficiency. The organization had limited funding for IT. After adopting... Kaseya VSA, they saved time and money. Their IT team could focus on strategic work instead of routine tasks. This change let them use resources better and support their mission.
Oil & Energy Case Studies and Customer Success Stories with Kaseya BMS
Offen Petroleum
- Oil & Energy
- Medium
Denver, USA
IT Glue helped Offen Petroleum's IT team complete tasks up to 5x faster. The team centralized documentation, passwords, and system... information. This made onboarding new locations quicker and more consistent. Integrations with Autotask PSA and Datto RMM connected tickets, alerts, and documentation. Centralized records supported compliance across 40+ states and reduced audit risk. Offen Petroleum avoided bottlenecks and improved operational reliability as they grew.
Novum Energy used Kaseya’s VSA platform to secure its global IT operations. The company integrated Datto EDR and RocketCyber for... real-time threat detection and response. Graphus protected their email from phishing and cyberattacks. With these tools, Novum Energy improved security and operational efficiency. The IT team could focus on growth instead of constant security issues. Kaseya’s unified platform helped them scale securely across multiple countries.
Methodist Healthcare Ministries
- Hospital & Health Care
- Medium
San Antonio, USA
VSA by Kaseya helps Methodist Healthcare Ministries stay HIPAA compliant. The organization manages many endpoints and faces strict healthcare regulations.... VSA supports their IT team in meeting compliance needs. This helps them serve underprivileged people without Medicaid or Medicare. The solution ensures secure and reliable healthcare operations.
Sansum Clinic needed to meet HIPAA and other healthcare compliance rules. Their small IT team struggled to manage endpoints and... fix issues across many locations. They chose VSA by Kaseya to help. VSA made compliance easier and automated many IT tasks. The clinic saw benefits beyond just compliance.
Manufacturing Case Studies and Customer Success Stories with Kaseya BMS
KPS Global LLC
- Manufacturing
- Medium
Fort Worth, USA
Datto RMM helped KPS Global manage over 900 endpoints during rapid company growth. The IT team replaced four disconnected tools... with one unified platform. They gained centralized visibility, improved remote support, and automated patch management. Integration with IT Glue and Autotask reduced context switching and saved time. KPS Global now manages IT more strategically and is considering offering IT services externally.
Advanced Motion Controls used Kaseya’s IT systems management software to fix IT performance issues. The company gained full visibility into... all systems with a central console. Automation and remote access helped keep IT services consistent. AMC now gets real-time updates on their IT environment, including custom workstations. This improved reliability for their product developers.
Entertainment Case Studies and Customer Success Stories with Kaseya BMS
Vue Entertainment
- Entertainment
- Large
London, UK
Kaseya VSA helps Vue Entertainment keep its cinema systems running smoothly. Vue operates 86 cinemas across the UK and Ireland,... plus sites in Europe. The IT team uses Kaseya VSA to monitor and maintain point of sale and other systems. The tool gives advance warnings of risks, so issues are fixed before users notice. This lets staff focus on busy periods, like blockbuster releases, without worrying about system failures.
Telecommunications Case Studies and Customer Success Stories with Kaseya BMS
UltiSat
- Telecommunications
- Medium
Gaithersburg, USA
UltiSat uses Kaseya Traverse to monitor its global satellite communications network. The platform gives UltiSat more visibility and control over... its infrastructure. UltiSat benefits from 24x7 monitoring that meets strict SLAs. The solution provides detailed auditing and reports for UltiSat and its clients. UltiSat saves hundreds of hours with remote IT management.
Medical Devices Case Studies and Customer Success Stories with Kaseya BMS
Visby Medical
- Medical Devices
- Small
San Jose, USA
IT Glue helped Visby Medical’s small IT team manage documentation across three locations. The team set up IT Glue with... automation and integrations from the start. They connected tools like VSA, Jamf, Active Directory, Microsoft, and Meraki. This gave them real-time visibility into all assets and streamlined onboarding and offboarding. Visby Medical moved from MSP support to full internal asset management with IT Glue.
Retail Case Studies and Customer Success Stories with Kaseya BMS
White Retail Group
- Retail
- Medium
Australia
White Retail Group used Kaseya’s IT management solution to improve IT services for their medical and pharmaceutical clients. They cut the... time to update a key drug database from 50 hours to 25 minutes each month. The group also improved endpoint security and compliance by automating software patches and updates. Kaseya helped them spot problems before they affected users. This led to more consistent IT service and lower costs.
Utilities Case Studies and Customer Success Stories with Kaseya BMS
Midcontinent Independent System Operator (MISO)
- Utilities
- Large
Carmel, USA
Kaseya Traverse helps MISO keep electricity available in 15 U. S. states and Manitoba. MISO uses the platform to trigger...alarms when IT issues affect business processes. Different teams manage their own devices and integrate with NOC monitoring. The solution improves customer support with automatic, context-sensitive troubleshooting and escalation procedures.
Whitfield County
- Government Administration
- Small
USA
Kaseya helped Whitfield County's IT team of 6 manage 1,100 endpoints. The team supports the sheriff’s and fire departments. They... provide 24/7 IT support using Kaseya’s integrated platform. The county maintains 99.9% uptime for its users. Kaseya enables efficient operations for a small government IT staff.
iProv used IT Glue to improve their documentation process. They wanted to make sure all documentation was complete and easy... to find. After setting up IT Glue, they built a custom training tool for their team. This helped their techs start using the system right away. iProv quickly saw better visibility on missing documentation and could audit assets more easily. The team liked how IT Glue made information easy to find and helped standardize their processes.
Other Industry Case Studies and Success Stories with Kaseya BMS
Babcock
- Engineering Support Services
- Large
South Africa
Babcock used Kaseya’s IT systems management solution to automate daily IT tasks. The company moved from reactive IT support to... proactive, results-based services. Kaseya helped Babcock increase productivity and reduce costs. Most endpoint management is now done remotely, cutting travel expenses. Babcock expanded its IT service capabilities with automation.