Kaseya BMS Overview

Kaseya BMS is an advanced IT business management solution designed for IT professionals. It effectively manages projects, time, expenses, billing, finance, inventory, CRM, and service desk tasks.

Use Cases

Customers recommend Event Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Kaseya BMS.

Other use cases:

  • Contract Management
  • Proposal & Quote Management
  • Customer Feedback Management
  • Billing And Invoice Management
  • Competitive Intelligence
  • Social Media Analytics
  • Generation Of New Leads
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kaseya BMS.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Build Brand Awareness
  • Improve Efficiency
  • Launch New Products
  • Grow Market Share
  • Improve Visibility
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Kaseya BMS Use-Cases and Business Priorities: Customer Satisfaction Data

Kaseya BMS works with different mediums / channels such as Offline. and On Premises.

Kaseya BMS's features include Ticketing, Alerts: Popups & Notifications, Dashboard, etc. and Kaseya BMS support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Kaseya BMS analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The integrated management of the workflows allowed us to model the escalations as well as the customer alerts...." Peer review by David D, Directeur Technique, Information Technology and Services

Peer review evidence (same sources as the product rating summary)

"...More Join us for the Premier IT Management Event of the Year!..." Network Performance Monitoring and Management
"...Tired of paying way too much for your PSA, but feel trapped by cumbersome workflows and years of data in an inefficient legacy PSA solution?..." Business Management Solutions - Professional Service Automation
"...More IT Service Delivery Vorex provides everything you need to efficiently manage your IT operations, with helpdesk, ticketing, and project management built-in. ..." Kaseya Products Overview - Learn About Our IT Solutions

Kaseya BMS, Prism PPM (formerly WorkOtter), TeamGantt, ClickUp, MeisterTask, etc., all belong to a category of solutions that help Project Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Kaseya BMS

Top Industries

  • Information Technology and Services
  • Computer & Network Security
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Kaseya BMS is popular in Information Technology And Services, Computer & Network Security, and Computer Software and is widely used by Small Business, Mid Market, and Enterprise.

Kaseya BMS Customer wins, Customer success stories, Case studies

What benefits does Kaseya BMS offer for Event Management?

What Are the key features of Kaseya BMS for Workflow Management?

What makes Kaseya BMS ideal for Helpdesk Management?

What benefits does Kaseya BMS offer for Contract Management?

11 buyers and buying teams have used Cuspera to assess how well Kaseya BMS solved their Project Management needs. Cuspera uses 817 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Project Management needs.

ZTek Solutions - Information Technology And Services - Small

Miami, USA

Kaseya helped ZTek Solutions grow 300% and reach 30% profit margins. The company switched from disconnected tools to a unified Kaseya platform. This reduced manual work and ticket resolution time by ...15%. Automation and integration let technicians work faster and focus on proactive IT. Standardized workflows made it easy to scale and serve more clients. ZTek Solutions now operates efficiently and is ready for more growth.

VMhosts - Information Technology And Services - Small

Peterborough, UK

Kaseya 365 Endpoint helped VMhosts triple its managed endpoints from 1,000 to over 3,000 without tripling staff. The company reduced software costs by more than 20% by consolidating antivirus, backup..., EDR, and MDR into one platform. VMhosts gained £21,000 in extra annual profit and simplified contract management. Automation saved engineering time and enabled faster, more consistent client deployments. The unified solution unlocked new upsell opportunities and improved compliance for clients.

Kryonyx Corporation - Information Technology And Services - Medium

San Juan, Puerto Rico

Kaseya helped Kryonyx Corporation scale its business by 400% while keeping its team at just 11 people. The company reduced ticket resolution time by about 33% and saved up to 20 minutes per ticket us...ing automation and platform consolidation. Kryonyx achieved near-zero downtime for healthcare clients, keeping clinics operational even during server failures. The team now resolves up to 90% of issues remotely, supporting over 200 clients and 80,000 endpoints. Layered backup and instant virtualization strengthened business continuity and cyber resilience.

In-Common Laboratories - Hospital & Health Care - Medium

Toronto, Canada

In-Common Laboratories consolidated over six IT and security tools into the Kaseya platform. This unified solution enabled a four-person IT team to efficiently support 100 staff, automating monitorin...g, ticketing, and incident response. The organization maintained ISO 27001 and SOC 2 Type 2 compliance, running security tests 12 times more often than required. Automated backup validation replaced manual tracking, improving audit readiness. 24/7 monitoring with RocketCyber and SaaS Alerts strengthened cyber resilience and reduced after-hours workload.

GDR Group - Information Technology And Services - Medium

Irvine, USA

GDR Group used Kaseya's layered cybersecurity tools to shift from reactive IT support to a proactive, security-first MSP model. They standardized a strong security baseline for every client, reducing... risk and closing protection gaps. With 24/7 SOC-backed MDR, they detected and contained threats in real time, cutting ticket resolution time by 20%. Automation and integrated monitoring reduced incidents and improved technician efficiency. This approach helped GDR Group scale their business and win more clients while keeping operations secure.

efex - Information Technology And Services - Medium

Sydney, Australia

Efex used the Kaseya platform to standardize operations across 24 locations. They cut onboarding time by 50% and improved service delivery. Integrated cybersecurity tools helped them align with Austr...alia’s Essential Eight framework. Efex protected customers with proactive threat detection and rapid recovery. The platform enabled automation, better reporting, and supported their rapid growth.

Frequently Asked Questions (FAQ)

What buyers ask before choosing Kaseya BMS

What is Kaseya BMS used for?

Kaseya BMS is a Project Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Event Management, Workflow Management and Helpdesk Management .

What are the top features of Kaseya BMS?

Ticketing, Alerts: popups & Notifications and Dashboard are some of the top features of Kaseya BMS.

Who uses Kaseya BMS?

Kaseya BMS is used by Information Technology And Services, Computer & Network Security and Computer Software among other industries.

What are Kaseya BMS alternatives?

Prism PPM (Formerly WorkOtter), TeamGantt, ClickUp and MeisterTask are popular alternatives for Kaseya BMS.

Where is Kaseya BMS located?

Kaseya BMS is headquartered at 26 W 17th St, 9th Floor, New York, NY 10011.
lightning

Peers used Kaseya BMS for event management and workflow management

Kaseya BMS Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.56/5

Read Reviews (5)
Analytics

3.97/5

Read Reviews (28)
Custom Reports

3.51/5

Read Reviews (84)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.56/5

Read Reviews (5)
Analytics

3.97/5

Read Reviews (28)
Custom Reports

3.51/5

Read Reviews (84)

Kaseya BMS Integrations

Kaseya BMS integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export
Data Import

Software Failure Risk Guidance

?

for Kaseya BMS

Overall Risk Meter

Low Medium High

Top Failure Risks for Kaseya BMS

Kaseya US, LLC News

Product

Kaseya unveils open AI platform as it shifts focus from ...

Kaseya announced a strategic shift to unify its product portfolio with a common data layer, open APIs, and AI-driven automation. This move aims to support larger MSPs in building custom solutions and enhance platform integration. The first capabilities on this new platform are expected later this year, focusing on autonomous IT operations.

Product

Kaseya Intelligence Enhances Cybersecurity Solutions

Kaseya has announced significant updates to its Kaseya Intelligence platform at the Kaseya Connect Europe conference. The platform now offers real-time insights and workflow automation through integration with tools like Claude and Microsoft Copilot. New features include Agentic Digital Specialists and Unified Cyber Resilience, enhancing IT management and cybersecurity capabilities. These updates aim to streamline operations for IT teams and MSPs, improving compliance and service delivery.

Product

Kaseya Unveils the First Agentic IT Management Platform

Kaseya has launched the first agentic IT management platform, integrating AI to autonomously manage IT operations and cybersecurity tasks. The platform, powered by Kaseya Intelligence, unifies data across systems to execute actions without manual intervention. Key features include Digital Specialists for ticket triage, a Unified Cyber Resilience Portal, and a new SIEM solution, enhancing IT management and security capabilities.

Product

Kaseya Unveils MSP Success, a Unified Growth Ecosystem to Scale MSPs Globally

Kaseya has launched MSP Success, a unified growth ecosystem designed to help managed service providers (MSPs) scale globally. The ecosystem includes MSP Success Digital Marketing, a platform to enhance lead generation and market presence, and MSP Success Peer, which combines peer programs for collaboration and growth. The initiative aims to address challenges in customer acquisition and improve MSP profitability.

Kaseya US, LLC Profile

Company Name

Kaseya US, LLC

Company Website

https://www.kaseya.com/

HQ Location

26 W 17th St, 9th Floor, New York, NY 10011

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