Real-World Case Studies and Customer Success Stories with iHotelier

Amadeus self-service solutions helped London Heathrow install over 270 self-service bag drop units. At peak, these units processed 1.5 bags... every second. In 2022, Heathrow deployed 250 new self-service check-in kiosks. 25% of these kiosks are DDA and PRM compliant. Amadeus support and future-proof features improved passenger experience and airport efficiency.
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Amadeus ACUS mobile helped OACIS launch a pop-up check-in and bag drop service. Travelers can now check in and drop... bags at locations outside the airport. This reduces queues and waiting times. Passengers enjoy a stress-free airport experience with more time to relax. The service started in 2017 and changes how people travel.
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Amadeus Light Ticketing helped easyJet double its bookings year-on-year. Business travel now makes up 20% of easyJet's total bookings. Over... 80 agency partners in Europe use Amadeus for easyJet bookings. The solution made booking for business travel about three times faster for agents. Amadeus enabled easyJet to target the corporate travel market and grow business passenger numbers.
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TIDESQUARE wanted to automate the flight purchase process for its users. The company used Amadeus Instant Search to improve efficiency... and scale. This helped automate steps like search, booking, and settlement. TIDESQUARE aimed for sustainable growth by making the process faster and easier. The partnership with Amadeus brought value to both companies.
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Amadeus, American Express Global Business Travel, and Microsoft created a new business travel management model. The team focused on traveler... experience, operational effectiveness, and strategic alignment. They set up a "One-Team" charter and a hybrid online booking model. This approach led to significant cost savings and improved customer satisfaction. The project won the "Travel Team of the Year" award at the Business Travel Awards 2011.
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Amadeus e-Travel Management helped T-Systems South Africa reach 95% adoption in one year. The company saved 50% on travel costs... by automating booking and expense management. The solution integrated with SAP, making processes faster and easier. Employees booked 80% of trips online in just three months. T-Systems gained better control over travel spend and improved user experience.
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Amadeus Selling Platform Connect helped CTG Travel, a UK-based agency, support customers during the pandemic. The platform gave staff remote... access and up-to-date travel guidance, ensuring business continuity. Amadeus provided 24/7 support and industry expertise, building trust with CTG Travel's clients. CTG Travel now plans to expand with more Amadeus solutions and join the Amadeus+Me rewards club.
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Amadeus Virtual Interlining helps Alternative Airlines offer more flight options to customers. The platform lets users search and book flights... from over 600 airlines worldwide. Alternative Airlines focuses on making booking easy and personal for every traveler. The partnership brings more dynamic airline content to their site. This helps meet the needs of travelers on any route or itinerary.
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Amadeus Anytime Merchandising helped Hop! improve efficiency and customer service. Hop! used the solution in its call center, website, and... mobile platform. Passenger satisfaction went up. Time to market got faster. Ancillary sales increased by 67%. This shows strong results for airline merchandising and customer experience.
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Amadeus provided a flexible common use solution for the 2nd largest US airline during a major move at LAX, the 2nd busiest airport in the US. The project involved... relocating 13 airlines to 2 new terminals in just 3 nights. This was one of the largest and most ambitious airport moves in history. Amadeus acted as the trusted airport IT partner to ensure success. The solution enabled a smooth transition for all carriers involved.
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Hispano Travel BCN used Amadeus solutions to revamp its social media marketing during the pandemic. The travel agency focused on... attracting more customers traveling to South America. This led to a 3,500% rise in bookings over three years. The company grew its team from two to five people and plans to hire more. Hispano Travel BCN serves North and South Americans living in Spain.
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Amadeus helped Hassaan Travel, a Netherlands-based VFR travel agency, support its customers during COVID-19. The agency invested in customer service... and used Amadeus solutions to manage travel disruptions. As a result, Hassaan Travel grew its business and benefited from the travel recovery. The agency focuses on building strong customer relationships and providing responsive service.
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Amadeus technology helped CTG Travel, a UK-based agency, stay close to customers during COVID-19. CTG Travel used messaging channels to... give fast updates on international travel. The agency specializes in trips to the Middle East and offers flight, visa, car hire, and hotel services. Amadeus made CTG Travel a key source for travel guidance in tough times. The agency values personal service and quick, 24/7 responses.
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Amadeus made international rail bookings easy for Key Travel. The solution cut booking times by half. Staff found the system... simple, intuitive, and quick to learn. The trip comparison tool let them compare four trips, prepare quotes fast, and send custom PDFs. This improved service for Key Travel's customers.
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Amadeus helped Aladdin Travel & Meeting Planners automate group booking fulfillment and reduce time spent on ticket exchanges. The Amadeus Auto... PNR Script mapped registration lists to auto-create PNRs, delivering ROI from the first use. Amadeus Ticket Changer eliminated the need for a full-time employee dedicated to ticket changes, allowing staff to focus on customer service. Aladdin improved productivity and profitability with Amadeus technology. The partnership led to enhanced customer care and operational efficiency.
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Amadeus Digital Suite helped Scandinavian Airlines cut small and medium development costs from €4m to €2m. The airline became three... times faster in time to market. Sales conversion rates rose by 0.2 to 0.5%. Customer satisfaction improved with better digital sales channels. SAS used Amadeus e-Retail, Flexpricer, Ticket Changer, Award Shopper, Mobile Solutions, and Airline Ancillary Services to boost digital transformation.
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Amadeus SkyCAST helped Southwest Airlines improve demand forecast accuracy during the pandemic. The airline faced new challenges as historical schedules... became unreliable. Using machine learning and customer choice modeling, Southwest identified new scheduling and revenue opportunities. The tool enabled fast 'what-if' scenario analysis, supporting growth even in uncertain times. Accurate forecasting limited financial impact and maintained high service levels.
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Amadeus advanced optimization technology helped Southwest Airlines rebuild its network after the pandemic. The airline faced the challenge of creating... new schedules quickly without historical data. Clean sheet scheduling enabled Southwest to adapt to changing demand and maintain profitable, reliable routes. The solution supported the airline’s recovery and continued growth. Traditional planning tools limited revenue potential, but advanced optimization unlocked new opportunities.
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Amadeus Anytime Merchandising promo codes helped French bee boost retailing. The airline used promo codes to react fast to market... trends and customer demand. This led to better campaign performance, higher conversion, and more revenue. French bee improved customer engagement and kept its focus on a customer-first approach. The solution supported omnichannel outreach and flexible promotions.
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Amadeus Miles & Cash Slider helped Lufthansa boost ticket revenue by an average of 20€ per booking. The solution lets... loyalty members pay with miles, cash, or both, increasing flexibility and customer satisfaction. 70% of bookings used more than 80% of customers’ total mileage. Over 5 million active Miles & More customers now have enough miles to book a ticket. 15% of bookings came from mobile, and the program increased direct channel sales.
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Singapore Airlines used Amadeus Revenue Management System to improve demand forecasting and fare segmentation. The system helps match demand and... supply with relevant fares. This lets Singapore Airlines offer the right price to the right customer at the right time. The partnership aims to deliver more customer-centric recommendations. The focus is on better revenue management and improved customer experience.
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Alaska Airlines used Volantio's Yana post-booking revenue management solution to address spillage and involuntary denied boardings. The airline replaced legacy... volunteer solicitation systems with Yana, enabling targeted email offers and guest choice for rebooking. Volunteer rates doubled, allowing more overbooking and reducing spoilage. Alaska Airlines saved over $20 million per year and improved guest experience. The solution also reduced staff workload and replaced inflexible legacy systems.
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Amadeus digital acquisition service helped Avianca boost its online presence. Avianca wanted to improve customer experience and meet rising online... expectations. They redesigned their booking flow and focused on search engine optimization. Avianca now ranks in the top three Google results for over 300 key non-branded transactional keywords. This led to more digital traffic and better customer acquisition.
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Amadeus Self Re-accommodation helps Air France empower passengers during disruptions. The solution lets travelers choose new flights online, reducing the... need for call center or airport help. Air France automates the re-accommodation process, boosting operational efficiency. Staff can focus on complex cases, speeding up recovery. The airline can also estimate no-shows and act quickly. Customer satisfaction rises with consistent information across all channels.
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Amadeus Revenue Management helped Alaska Airlines adapt to industry disruptions. The airline needed a way to forecast demand when historical... data was unreliable. Amadeus provided advanced revenue management science for intelligent offer recommendations. Alaska Airlines became the first non-Altéa airline to use this solution. The system optimized offers for passengers across the traveler journey.
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Amadeus Flex Pricer-Premium mode helped Lufthansa German Airlines show all fares for every carrier in the Lufthansa Group. Before, their website... could not promote or sell every fare. They needed a more inclusive and responsive shopping solution. Amadeus Flex Pricer-Premium mode met all their needs. This improved the online shopping experience for their customers.
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ReD Shield and Amadeus helped Aegean Airlines stop €3 million in attempted fraud in one year. The airline cut chargeback... rates to less than 0.1% and manual review rates to under 5%. Aegean Airlines faced high fraud, especially in online and call center bookings. The new fraud prevention solution automated screening and improved reporting. The system let Aegean Airlines expand secure sales channels and reduce costs.
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Altéa Departure Control – Flight Management helped Finnair centralize and automate load control. Air Dispatch managed 54,000 load sheets yearly... for Finnair, using the Amadeus system. This led to a 48.5% drop in zero fuel weight errors and a 33.7% cut in unnecessary fuel burn. Finnair improved on-time departures to over 99.9%. The solution also supported Finnair’s emissions reduction goals.
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Amadeus e-Retail DX helped American Airlines improve their digital experience. The airline wanted to boost customer satisfaction and optimize international... sites for local markets. After a 6-month search, they chose Amadeus for product expansion and online conversion. The new booking system increased bookings by 17%. American Airlines gained more functionality, less maintenance, and lower costs.
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Amadeus Mobile Solutions helped TAROM boost mobile bookings by 85% after a targeted campaign. The airline used Amadeus to create... a fast, easy mobile booking experience and drive direct channel sales. In February 2015, mobile bookings hit a record 4,408 PNRs, with mobile accounting for 18.7% of all bookings. The bounce rate dropped to 19%, showing strong user engagement. Key features like mobile check-in and dynamic portals improved customer experience and sales conversion.
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Amadeus airline revenue management forecasting helped SAS improve forecast accuracy by 30%. SAS faced challenges with fluctuating travel demand and... could not rely on historical data. The Amadeus solution enabled SAS to use recent sales data for more accurate demand forecasting. This helped SAS guide travelers to open destinations and adapt quickly to market changes. The result was increased revenue management accuracy and better decision-making.
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Amadeus ACUS Mobile helped Lufthansa respond quickly during the pandemic. The airline used the mobile check-in solution to set up... instant check-in stations for repatriation flights. This allowed Lufthansa to scale operations fast and serve stranded German nationals. The technology also supported operations from the Dominican Republic to Munich. Mobile passenger servicing improved flexibility for Lufthansa in a changing travel landscape.
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Amadeus Anytime Merchandising helped Malaysia Airlines boost ancillary revenues by 90% in just two months. The airline used targeted merchandising... techniques, including promotions and bundled packs, to personalize the passenger experience. Analytics tools gave Malaysia Airlines full control of their offers. The solution supported growth in merchandising and improved customer service. Malaysia Airlines focused on unique passenger needs to drive results.
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Amadeus Booking Analytics helped All Nippon Airways (ANA) get daily booking data, replacing a biweekly system. ANA used this travel... intelligence tool to track market share, spot competitor moves, and adjust pricing fast. The solution gave ANA real-time insights, easy-to-read dashboards, and custom reports. ANA improved revenue management and made better business decisions. The airline aimed to boost international passenger revenue by 40% by 2020.
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Qantas Airways used Amadeus e-commerce solutions to boost ancillary revenue. The airline wanted to add cross-sell capabilities without hurting flight... sales. Amadeus provided scalable, integrated technology for third-party services like insurance and car hire. This let Qantas offer a full-service travel site and improve customer experience. The solution helped Qantas focus on commercial partnerships and new revenue streams.
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Amadeus Passenger Recovery helped SWISS cut rebooking time from 3-4 hours to just 2-3 minutes after flight cancellations. The airline needed... a fast, automated disruption management tool to handle 150,000 annual rebookings and improve customer satisfaction. Amadeus and SWISS used Agile methods to build a centralised, optimised solution in 12 months. The system links to Altéa and automates rescheduling, rerouting, and passenger notifications. SWISS now saves on labor, accommodation, and catering costs while delivering a better passenger experience.
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Amadeus NDC and ONE Order pilot helped Singapore Airlines and Scoot modernize interline partnerships. They used Amadeus solutions for passenger... service, merchandising, and revenue management. The pilot enabled seamless interoperability in shopping, pricing, order management, and accounting. Singapore Airlines valued the partnership and the simplification of downstream processes. The collaboration delivered mutual value and growth.
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