Goodays (ex Critizr) Overview
This is a summary of the comprehensive capabilities and benefits of Goodays (ex Critizr) based on over 156 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Goodays (ex Critizr), Elevatie Get Reviews, Kimoby, PowerReviews, eKomi, etc., all belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Goodays (ex Critizr) is right for your needs? Our Cuspera AI engine can evaluate how Goodays (ex Critizr) fits your specific business needs, industry, and context. Get your personalized assessment report today.
Goodays (ex Critizr) supports business activities such as:
- Collecting Feedback
- Engaging Conversational Surveys
- Communication Management
- Rating And Review Management
- Customise Loyalty Program
Goodays (ex Critizr) can help you with many business goals, such as Improve Customer Satisfaction, Increase Sales & Revenue, Improve Digital And Social Presence, Improve Brand Engagement, and Acquire Customers. It can help manage these activities if you use Newsletter Offline Point Of Sale etc. for these needs. As a solution, Goodays (ex Critizr)'s capabilities include Personalization.
Reviews
"...As the retail sector continues to face unprecedented challenge and disruption, the Critizr Feedback Management solution has never been more relevant...." French customer feedback platform Critizr raises 15 million to grow internationally with a focus on the UK market
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well Goodays (ex Critizr) solved their Customer Feedback Management needs. Cuspera uses 156 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.
Business Priorities
Improve Customer Satisfaction and Increase Sales & Revenue are the most popular business priorities peers achieved using Goodays (ex Critizr).
Use Cases
Peers recommend Collecting Feedback , Engaging Conversational Surveys , Communication Management , as the business use cases that they have been most satisfied while using Goodays (ex Critizr).
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Collecting Feedback |
4.92/5 ★ |
"...As the retail sector continues to face unprecedented challenge and disruption, the Critizr Feedback Management solution has never been more relevant...." French customer feedback platform Critizr raises 15 million to grow internationally with a focus on the UK market |
| Measuring CSAT |
4.75/5 ★ |
"...If the management gets the whole company to adopt that conviction, we need only organise the teams so they are listening to our customers, analysing their ratings and feedback, and the success of this approach and customer satisfaction gains will be there to see...." Peer review by Florence Chaffiotte, Director of Marketing and Innovation, Monoprix |
| measuring net promoter score |
4.43/5 ★ |
"...Easy and immediate access to this feedback leads to a host of claimed benefits for Critizr users: an optimised customer experience, stronger customer relationships, higher rates of customer loyalty, an improved online reputation and NPS score and ultimately, increased revenues. ..." French retail CRM Critizr announces 15 million in round led by 83North |
| Engaging Conversational Surveys |
4.80/5 ★ |
"...Courir s number one objective is to offer a unique and engaging customer experience...." Peer review by Stéphane Cabon, Network Executive, Courir |
| engaging and following up |
4.48/5 ★ |
"...Nowadays, Critizr allows us to connect our teams and our customers to engage in real, constructive dialogue...." Peer review by Olivier Descamps, General Manager, Flunch |
| Communication Management with Newsletter, Offline and Point Of Sale |
4.26/5 ★ |
"...Critizr | The Leading Customer Interaction Management Platform...." The Leading Customer Interaction Management Platform |
| sending & publishing communications |
3.42/5 ★ |
"...Customer feedback is shared every morning with the management team, posted on the staff bulletin board, and published in a monthly newsletter...." Peer review by Cyril Boucherat, Manager, Monoprix |
| PEER EXPERIENCES | |
|---|---|
| Collecting Feedback |
4.92/5 ★ |
"...As the retail sector continues to face unprecedented challenge and disruption, the Critizr Feedback Management solution has never been more relevant...." French customer feedback platform Critizr raises 15 million to grow internationally with a focus on the UK market |
|
| Measuring CSAT |
4.92/5 ★ |
| measuring net promoter score |
4.92/5 ★ |
| Engaging Conversational Surveys |
4.80/5 ★ |
"...Courir s number one objective is to offer a unique and engaging customer experience...." Peer review by Stéphane Cabon, Network Executive, Courir |
|
| engaging and following up |
4.80/5 ★ |
| Communication Management with Newsletter, Offline and Point Of Sale |
4.26/5 ★ |
"...Critizr | The Leading Customer Interaction Management Platform...." The Leading Customer Interaction Management Platform |
|
| sending & publishing communications |
4.26/5 ★ |
8+ more Business Use Cases
Our AI advisor, Wyz, harnessed 156 insights from peers and experts to help you assess how these Goodays (ex Critizr) use cases fit your Customer Feedback Management needs.
Peers used Goodays (ex Critizr) to Improve customer satisfaction and Increase sales & revenue
Goodays (ex Critizr) Alternatives
Peer and Expert Opinion on Features
for Goodays (ex Critizr)
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (7) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (7) |
IT and Other Capabilities
for Goodays (ex Critizr)
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (6) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (6) |
| Data Export | Read Reviews (2) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (15) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (15) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (9) |
| Analytics | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (9) |
| Analytics | Read Reviews (17) |
Software Failure Risk Guidance
?for Goodays (ex Critizr)
Top Failure Risks for Goodays (ex Critizr)
Vendor Profile Details
Company Name
Goodays
Company Website
https://goodays.co/HQ Location
Lomme, Hauts-de-France
Employees
51-100
Social
Financials
SERIES A
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