Kimoby Overview

Kimoby's Dealership Engagement System (DES) is tailored for North American auto dealerships aiming to enhance customer communication. This platform ensures timely and targeted interactions, crucial for meeting the demands of the modern economy. By integrating seamlessly with dealership management systems (DMS), Kimoby's DES facilitates personalized customer engagement, which can lead to increased satisfaction and loyalty. The system supports over 1,000 dealerships, highlighting its reliability and effectiveness. With a focus on accelerating revenue growth and optimizing operations, Kimoby empowers dealerships to scale efficiently while addressing evolving consumer expectations.

Use Cases

Customers recommend Customer Feedback Management, Communication Management, Engagement Management, as the business use cases that they have been most satisfied with while using Kimoby.

Other use cases:

  • Rating And Review Management
  • Workflow Management
  • Campaign Management
  • Collaboration
  • Lead Tracking
  • Conversion Management
  • Reputation Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Kimoby.

Other priorities:

  • Improve Consistency
  • Increase Sales & Revenue
  • Improve Internal Communications
  • Improve Visibility
  • Improve Digital And Social Presence
  • Scale Best Practices
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Kimoby Use-Cases and Business Priorities: Customer Satisfaction Data

Kimoby works with different mediums / channels such as Text SMS. Video. Mobile etc.

Kimoby's features include Personalization, Alerts: Popups & Notifications, Dashboard, etc. and Kimoby support capabilities include 24/7 Support, Email Support, AI Powered, etc. also Kimoby analytics capabilities include Custom Reports, and Analytics.

Kimoby, Slicktext, TextUs, DialMyCalls, Text-Em-All, etc., all belong to a category of solutions that help SMS Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kimoby is a DMS-integrated platform for North American auto dealerships to enhance customer engagement. It helps grow revenue, improve customer experience, and scale operations.

Kimoby Customer wins, Customer success stories, Case studies

What benefits does Kimoby offer for Customer Feedback Management?

What makes Kimoby ideal for Communication Management?

How can Kimoby enhance your Engagement Management process?

How can Kimoby enhance your Rating And Review Management process?

How efficiently Does Kimoby manage your Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Kimoby solved their SMS Marketing needs. Cuspera uses 610 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific SMS Marketing needs.

Honda & Toyota of Seattle - Automotive - Automotive

Kimoby helped Honda & Toyota of Seattle automate customer interactions in their service departments. The dealerships saved over 160 hours each month on appointment confirmations. More than 75% of cus...tomers now pay invoices using mobile payments before pickup. Staff spend less time on the phone and more on high-value tasks. The service departments increased daily appointments without hiring more staff. Customers enjoy faster, more transparent service updates and easier checkouts.

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Greensboro Honda - Automotive - Automotive

Kimoby helped Greensboro Honda automate UVeye report delivery. In 60 days, 40% of customers viewed their vehicle health reports. This is four times higher than a similar dealership using manual proce...sses. Automation brought in $4,400 in extra revenue from alignment reports. 90% of reports are now sent automatically, reaching customers within five minutes. Staff save time and start more repair conversations.

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Porsche Centre Markham - Automotive - Automotive

Kimoby helped Porsche Centre Markham cut payment fraud and speed up approvals. The team now sends secure payment links by text, making it easy for customers to pay from anywhere. Digital estimates le...t customers approve extra work in minutes. Advisors use real-time text updates to keep customers informed. The service experience is now fast, secure, and matches the Porsche brand.

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Policaro BMW - Automotive - automotive

Kimoby Go helped Policaro BMW fix problems with their loaner vehicle management. The dealership used digital tools to track damages, fuel, and tolls in real time. In the first week, they recovered $6...88.75 in lost revenue. Digital contracts and real-time alerts made the process faster and more transparent. Policaro BMW increased loaner profitability and improved customer trust.

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Martin Grove Volkswagen - Automotive - Automotive

Martin Grove Volkswagen used Kimoby to automate their recall process. The team connected their DMS to Kimoby, which matched VINs to customer profiles in minutes. They sent recall notifications by SMS..., reaching more customers faster. This cut manual work and improved customer response rates. The service department now completes more recall work and keeps guests updated at every step.

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My BMW App - Automotive - Automotive

Kimoby powers customer communication in the My BMW App for BMW dealerships. Customers get automated updates, photos, videos, and payment requests in one place. Dealerships send video inspections and ...estimates, leading to 50% of jobs approved within 5 minutes. Secure payment options, including financing, help customers pay quickly. The app keeps customers informed and speeds up service approvals.

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Kimoby Connect Events

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Frequently Asked Questions(FAQ)

for Kimoby

What is Kimoby?

Kimoby is a communications platform that helps to better communicate with the target audiences and improve business productivity by managing all the customer conversations in one place. Kimoby analyses feedback comments in real-time and turn them into clear visual insights to instantly act on. It enables customers to settle their invoices from their mobile phones, improve customer satisfaction and take control of the online reputation.

Kimoby supports the customers, promptly answer their questions, and exchange information through text message or multimedia message. Automates repetitive communications tasks. Manage all the appointment confirmations, cancellations, and rescheduling in a single user-friendly interface. Increase customer retention and sales by sending comprehensive inspection or diagnostic videos in a timely and effective manner and so on.

Some of its features include providing faster answers and better support as a team, timely and personalized one-on-one conversations, customers view and settle payments from their phones within seconds, collect feedback workflow and help to prioritize and respond to the customer issues, deliver flawless campaign messages with perfect timing and more.

What is Kimoby used for?

Kimoby is a SMS Marketing Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Communication Management and Engagement Management .

What are the top features of Kimoby?

Personalization, Alerts: popups & Notifications and Dashboard are some of the top features of Kimoby.

What are Kimoby alternatives?

Slicktext, TextUs, DialMyCalls and Text-Em-All are popular alternatives for Kimoby.

Where is Kimoby located?

Kimoby is headquartered at Quebec, Quebec, Canada.
lightning

Peers used Kimoby for customer feedback management and communication management

Kimoby Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.94/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (39)
Analytics

3.92/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.94/5 ★

Read Reviews (1)
Custom Reports

4.38/5 ★

Read Reviews (39)
Analytics

3.92/5 ★

Read Reviews (16)

Software Failure Risk Guidance

?

for Kimoby

Overall Risk Meter

Low Medium High

Top Failure Risks for Kimoby

Kimoby Inc. News

Partnership

Kimoby and Volkswagen USA Partner to Modernize the Service Lane Experience

Kimoby has become an approved provider for Volkswagen USA's eConnect program, marking a significant partnership. This collaboration allows VW dealerships to access Kimoby's Dealership Engagement System (DESTM), enhancing service lane operations with tools like video-to-customer communication, digital estimates, and secure mobile payments. This partnership aims to improve customer engagement and operational efficiency for Volkswagen dealers.

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Kimoby Inc. Profile

Company Name

Kimoby Inc.

Company Website

//kimoby.com

HQ Location

Quebec, Quebec, Canada

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE