Kimoby: Use-Cases, Insights and Reviews | 2026 Cuspera

Kimoby helped Silver Star Mercedes-Benz manage over 100 daily appointments. The dealership automated appointment confirmations and reminders, saving 30 hours each month. They reduced phone calls by 7...00 per month by switching to text messaging. Kimoby enabled personalized, bilingual communication for better customer engagement. Staff found the platform easy to use and quick to learn.
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Kimoby’s Dealership Engagement System (DES) helped BMW Autohaus improve recall campaign results. The dealership used DES to automate customer outreach and reduce manual work. A single brake recall ca...mpaign targeting 100 customers brought in 26 new repair orders in 4 days. This campaign generated $47,433.86 in revenue, with an average of $1,835 per repair order. Staff saved time and customers got faster, more personal service.
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Kimoby Pay with BNPL helped Elk Grove Subaru increase average repair order size by 246%. The average RO grew from $717 to $2479 per transaction. Flexible payment plans let customers split big purchas...es, making repairs easier to approve. Approval rates went up as customers worried less about budgets. Profits increased because more repairs were approved without discounts.
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Kimoby’s Dealership Engagement System (DES) helped Colbourne Chrysler boost their CSI score by 130 points in just 30 days. The dealership used automated CSI surveys and proactive communication to add...ress customer concerns quickly. Their CSI score reached 956.9, and they achieved 100% satisfaction with first-time fixes. Follow-up rates climbed to 88.9%, showing strong customer engagement. The solution improved customer experience and protected their eligibility for OEM bonuses.
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Kimoby helped Jaguar, Land Rover, and Volvo Waterloo speed up repair approvals and make payments safer. The dealerships used Kimoby to text customers, share estimates, and get quick approvals. Kimoby... Pay let customers pay from their phones, cutting down on phone payments and long lines. Service teams got faster decisions, and most customers paid before pickup. This made the checkout process smoother and reduced fraud risk.
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Kimoby helped Martin Grove Volkswagen speed up their recall process. The team connected their DMS to Kimoby, which automated VIN matching and sent recall messages by text. This cut manual work and ma...de it easy to reach more customers fast. Customer response rates improved, and the dealership could launch recall campaigns in minutes instead of hours. The service department now contacts more affected customers and completes more recall work.
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