Kimoby: Product updates, Customer stories, and Insights | 2026 Cuspera

Kimoby helped Michael Hohl Subaru improve service operations with on-site training. In the first month, 72% of customer pay repair orders included a video. Online bookings increased by 600% after onb...oarding. The team booked 439 appointments through campaigns in two months. Kimoby's video-to-customer solution built trust and streamlined workflows for the dealership.
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Kimoby’s Dealership Engagement System (DES) helped BMW Autohaus improve recall campaign results. The dealership used DES to automate customer outreach and reduce manual work. A single brake recall ca...mpaign targeting 100 customers brought in 26 new repair orders in 4 days. This campaign generated $47,433.86 in revenue, with an average of $1,835 per repair order. Staff saved time and customers got faster, more personal service.
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Kimoby helped Jaguar Land Rover Langley run 23 recall campaigns in one year. The campaigns generated 178 extra repair orders and over $137,000 in new service revenue. One campaign alone brought in $4...7,778.46 from 40 repair orders, with an average order value 52% higher than usual. The team set up campaigns in minutes, with no manual list-building or extra work. Kimoby automated recall outreach and improved customer response with text messaging.
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Kimoby helped Honda & Toyota of Seattle automate customer interactions in their service departments. The dealerships faced bottlenecks from handling 90 to 150 vehicles daily, with staff overwhelmed b...y phone calls. Kimoby's DES automated appointment confirmations, reminders, and mobile payments. This saved over 160 hours per month, equal to a full-time employee. More than 75% of customers now pay invoices by phone, reducing end-of-day lines. The automation increased daily appointments without adding staff.
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Kimoby Go helped Policaro BMW fix problems with their loaner vehicle management. The dealership used digital tools to track damages, fuel, and tolls in real time. In the first week, they recovered $6...88.75 in lost revenue. Digital contracts and real-time alerts made the process faster and more transparent. Policaro BMW increased loaner profitability and improved customer trust.
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Kimoby helped Porsche Centre Langley use video and interactive estimates to explain repairs. Customers saw clear videos and trusted the service more. Repair orders with videos grew by $1,993.58 on av...erage. Over 90% of staff used the new tool quickly. Approval times got faster. Service advisors followed up with customers more easily.
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