Real-World Case Studies and Customer Success Stories with Kimoby

Kimoby helped Silver Star Mercedes-Benz manage over 100 daily appointments. The dealership automated appointment confirmations and reminders, saving 30 hours... each month. By shifting to text messaging, they reduced phone calls by 700 per month. Kimoby enabled personalized, bilingual communication, improving customer engagement. The team found the platform easy to use and quick to onboard new staff.
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Kimoby helped Silver Star Mercedes-Benz manage over 100 daily appointments. The dealership automated appointment confirmations and reminders, saving 30 hours... each month. They reduced phone calls by 700 per month by switching to text messaging. Kimoby enabled personalized, bilingual communication for better customer engagement. Staff found the platform easy to use and quick to learn.
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Kimoby Pay with BNPL helped Policaro Acura grow its service department. The dealership saw a 246% increase in average repair... order size, from $717 to $2,479 per transaction. Flexible payment plans let customers split big purchases, making repairs easier to approve. Approval rates rose as customers worried less about budgets. Profits increased because more repairs were approved without discounts.
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Kimoby Pay with BNPL helped Policaro Acura grow its service department. The dealership struggled to get customers to approve expensive... repairs. Many customers could not pay for big repairs up front. Kimoby's Buy Now, Pay Later option let customers split payments over time. This led to a 246% increase in average repair order size, from $717 to $2,479. Policaro Acura saw higher approval rates and more profits, as customers approved repairs faster and without waiting for discounts.
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Kimoby helped Jaguar Land Rover Langley run 23 recall campaigns in one year. The campaigns generated 178 extra repair orders... and over $137,000 in new service revenue. One campaign alone brought in $47,778, 52% higher than their usual average. The team set up campaigns in minutes, with no manual list-building or extra work. Text messages made it easy to reach customers and fill appointments fast.
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Kimoby helped Porsche Centre Markham cut payment fraud and speed up approvals. The team now sends secure payment links by... text, making it easy for customers to pay from anywhere. Digital estimates let customers approve extra work in minutes. Advisors use real-time text updates to keep customers informed. The service experience is now fast, secure, and matches the Porsche brand.
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Kimoby’s Dealership Engagement System helped Colbourne Chrysler boost their CSI score by 130 points in just 30 days. The dealership used... automated CSI surveys to find unhappy customers early and fix issues before OEM surveys. They sent proactive updates to keep customers informed about their vehicle status. This led to a 100% satisfaction rate for first-time fixes and an 88.9% follow-up rate. Colbourne Chrysler saw fast, measurable gains in customer satisfaction and engagement.
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Kimoby Go helped Policaro BMW digitize their loaner vehicle management. They fixed delayed payments and missed charges with real-time tracking... and paperless processes. In the first week, they recovered $688.75 in damages, labor, fuel, and toll fees. Digital contracts and instant payments improved accountability and customer trust. Policaro BMW now retires vehicles at the right time, boosting fleet profitability.
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Kimoby's CSI survey solution helped Kelowna Mazda boost their CSI score from 32% to 70% in just weeks. Automated surveys educated... customers about the OEM scoring system and flagged unhappy customers for immediate follow-up. Real-time alerts let the team resolve issues before manufacturer surveys. Adding a visual guide to surveys made the scoring clear for customers. The dealership more than doubled their CSI score in two months.
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Kimoby helped Randy Marion Auto Group unify communications and data across all their dealerships. The group replaced multiple tools with... one platform, making operations smoother and cutting software costs. Executives now use real-time insights to make faster, smarter decisions. Staff productivity increased with simpler workflows. Automated messaging ensures a consistent customer experience at every store.
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Kimoby helped Randy Marion Auto Group move from many tools to one platform. The group needed better visibility and easier... communication across locations. Kimoby gave them real-time data, faster workflows, and a single place for all service team members. Executives now make faster decisions with live insights. Staff productivity went up and software costs went down. Automated messaging made customer experience more consistent at every store.
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Kimoby helped Northwest Lexus automate their marketing and service outreach. The dealership replaced manual calls and emails with targeted SMS... campaigns and automated reminders. Some campaigns generated up to $30,000 in extra service revenue. Customers confirmed appointments faster by replying to texts. Staff saved time and reduced manual work. SMS campaigns led to higher response rates and more bookings.
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Kimoby helped North Penn Volkswagen boost customer engagement with targeted campaigns and automated texts. The dealership used video messages to... explain repairs, leading to a $348 lift per repair order. They booked 1,800 extra appointments with maintenance reminders and promotions. Campaign response rates hit 10–15% in 24 hours, beating the industry average. Kimoby replaced two vendors with one platform for all customer communication.
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Martin Grove Volkswagen used Kimoby to automate their recall process. The team connected their DMS to Kimoby, which matched VINs... to customer profiles in minutes. They sent recall notifications by SMS, reaching more customers faster. This cut manual work and improved customer response rates. The service department now completes more recall work and keeps guests updated at every step.
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Kimoby’s Dealership Engagement System helped Gus Brown Buick get over 50% of estimate responses in under 10 minutes. The shop used... to face delays when customers could not be reached by phone. Now, customers get detailed estimates on their phones and can approve or decline repairs quickly. The decline rate for additional repairs dropped to less than 4%. Staff adopted the tool fully, making their work easier and improving customer trust.
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Kimoby helped Porsche Centre Langley boost customer trust and satisfaction by using AI-powered videos and interactive estimates. Service advisors showed... clear video proof of needed repairs, making it easy for customers to understand and approve work. Repair orders with videos increased by an average of $1,993.58. Over 90% of staff adopted the new system quickly. Approval times sped up, and follow-ups became more effective.
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Kimoby’s Dealership Engagement System helped BMW Autohaus boost recall campaign results. A single brake recall campaign targeted 100 customers and... generated 26 new repair orders in just 4 days. This campaign brought in $47,433.86 in revenue, with an average of $1,835 per repair order. Kimoby automated manual tasks, improved response rates, and made customer communication faster and more personal.
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Kimoby provided on-site training to Michael Hohl Subaru. The team launched marketing campaigns and adopted video-to-customer (V2C) tools right away.... In the first month, 72% of CP/ROs included a video. Online bookings increased by 600% after onboarding. 439 appointments were booked through campaigns in two months. The new process gave the team confidence and helped protect against damage claims.
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Kimoby helped Jaguar, Land Rover & Volvo Waterloo speed up repair approvals and reduce payment lineups. Service teams now get... customer decisions while vehicles are still in the bay. Most customers pay before arriving, which cuts down on foot traffic. Kimoby Pay made payments safer and more trusted. The dealerships saw a 162% increase in average repair order value and gained $329,616 in new revenue in just three months. Every technician adopted the new process, boosting customer trust and shop productivity.
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Kimoby powers customer communication in the My BMW App for BMW dealerships. Customers get automated updates, photos, videos, and payment... requests in one place. Dealerships send video inspections and estimates, leading to 50% of jobs approved within 5 minutes. Secure payment options, including financing, help customers pay quickly. The app keeps customers informed and speeds up service approvals.
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Kimoby helped Jaguar Land Rover Langley run 23 recall campaigns in one year. The campaigns generated 178 extra repair orders... and over $137,000 in new service revenue. One campaign alone brought in $47,778.46 from 40 repair orders, with an average order value 52% higher than usual. The team set up campaigns in minutes, with no manual list-building or extra work. Kimoby automated recall outreach and improved customer response with text messaging.
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Kimoby helped Greensboro Honda automate UVeye report delivery. In 60 days, 40% of customers viewed their vehicle health reports. This... is four times higher than a similar dealership using manual processes. Automation brought in $4,400 in extra revenue from alignment reports. 90% of reports are now sent automatically, reaching customers within five minutes. Staff save time and start more repair conversations.
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Kimoby Pay helped Mercedes-Benz Langley stop a $21,219. 17 fraud attempt. The dealership faced risk from remote payments and after-hours...vehicle pickup. Kimoby’s mobile payment solution flagged a suspicious transaction using real-time validation. This prevented financial loss and kept the vehicle secure. Now, 52% of customers pay by phone, making payments safer and easier.
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Kimoby’s Dealership Engagement System (DES) helped BMW Autohaus improve recall campaign results. The dealership used DES to automate customer outreach... and reduce manual work. A single brake recall campaign targeting 100 customers brought in 26 new repair orders in 4 days. This campaign generated $47,433.86 in revenue, with an average of $1,835 per repair order. Staff saved time and customers got faster, more personal service.
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Kimoby powers communication in the My BMW App for BMW dealerships. The app sends automated service updates, videos, photos, and... payment requests to customers. This keeps customers informed and makes service easier. With Kimoby’s Personalized Service Video, 50% of repair jobs get approved within 5 minutes when video and estimate are sent together. Customers can also pay quickly and securely through the app, including financing options.
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Kimoby’s Dealership Engagement System (DES) helped Colbourne Chrysler boost their CSI score by 130 points in just 30 days. The dealership used... automated CSI surveys and proactive communication to address customer concerns quickly. Their CSI score reached 956.9, and they achieved 100% satisfaction with first-time fixes. Follow-up rates climbed to 88.9%, showing strong customer engagement. The solution improved customer experience and protected their eligibility for OEM bonuses.
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Kimoby Pay with BNPL helped Elk Grove Subaru increase average repair order size by 246%. The average RO grew from... $717 to $2479 per transaction. Flexible payment plans let customers split big purchases, making repairs easier to approve. Approval rates went up as customers worried less about budgets. Profits increased because more repairs were approved without discounts.
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Kimoby helped Greensboro Honda automate UVeye report delivery. Before, staff sent reports manually and many customers never saw them. With... Kimoby, 40% of customers viewed their reports in 60 days, four times more than a similar store using manual methods. Automation brought in $4,400 in extra revenue from alignment reports with a 13% response rate. Now, 90% of reports go out automatically, and most customers get them within five minutes while still at the advisor’s desk.
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Kimoby’s Dealership Engagement System (DES) helped Gus Brown Buick get over 50% of customers to respond to repair estimates in under 10 minutes. Before, slow phone... approvals delayed repairs and hurt shop efficiency. Now, customers get clear, line-by-line estimates on their phones. This makes it easy to approve or decline work. The decline rate for extra repairs dropped to less than 4%. Staff like the tool because it saves time and builds trust with customers.
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Kimoby helped Honda & Toyota of Seattle automate customer interactions in their service departments. The dealerships faced bottlenecks from handling... 90 to 150 vehicles daily, with staff overwhelmed by phone calls. Kimoby's DES automated appointment confirmations, reminders, and mobile payments. This saved over 160 hours per month, equal to a full-time employee. More than 75% of customers now pay invoices by phone, reducing end-of-day lines. The automation increased daily appointments without adding staff.
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Kimoby helped Honda & Toyota of Seattle automate customer interactions in their service departments. The dealerships saved over 160 hours... each month on appointment confirmations. More than 75% of customers now pay invoices using mobile payments before pickup. Staff spend less time on the phone and more on high-value tasks. The service departments increased daily appointments without hiring more staff. Customers enjoy faster, more transparent service updates and easier checkouts.
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Kimoby’s Video-to-Customer (V2C) solution helped Jaguar Land Rover Royal Oak boost transparency and trust with customers. The dealership used personalized... videos and AI-generated estimates to explain repair needs. In just 3 months, they saw a 162% increase in average repair orders and gained $329,616 in new CP revenue. Every technician adopted the process, making it easy to deliver better results for customers.
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Kimoby helped Jaguar, Land Rover, and Volvo Waterloo speed up repair approvals and make payments safer. The dealerships used Kimoby... to text customers, share estimates, and get quick approvals. Kimoby Pay let customers pay from their phones, cutting down on phone payments and long lines. Service teams got faster decisions, and most customers paid before pickup. This made the checkout process smoother and reduced fraud risk.
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Kimoby helped Martin Grove Volkswagen speed up their recall process. The team connected their DMS to Kimoby, which automated VIN... matching and sent recall messages by text. This cut manual work and made it easy to reach more customers fast. Customer response rates improved, and the dealership could launch recall campaigns in minutes instead of hours. The service department now contacts more affected customers and completes more recall work.
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Kimoby Pay helped Mercedes-Benz Langley stop a $21,219. 17 fraud attempt. The dealership faced a risky situation with a remote...payment and after-hours vehicle pick-up. Kimoby Pay’s secure mobile payment and fraud detection flagged the suspicious transaction. The dealership blocked the payment and kept the vehicle safe. Now, 52% of customers pay on their phones, making payments easier and more secure.
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Kimoby helped Northwest Lexus improve their service department marketing. The dealership replaced manual calls and emails with automated SMS campaigns... and reminders. This led to faster appointment bookings and higher customer engagement. Some campaigns generated up to $30,000 in extra service revenue. Staff saved time by not having to manage reminders manually. SMS campaigns worked better than phone or email for getting responses.
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Kimoby Go helped Policaro BMW fix problems with their loaner vehicle management. The dealership used digital tools to track damages,... fuel, and tolls in real time. In the first week, they recovered $688.75 in lost revenue. Digital contracts and real-time alerts made the process faster and more transparent. Policaro BMW increased loaner profitability and improved customer trust.
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Kimoby helped Porsche Centre Langley use video and interactive estimates to explain repairs. Customers saw clear videos and trusted the... service more. Repair orders with videos grew by $1,993.58 on average. Over 90% of staff used the new tool quickly. Approval times got faster. Service advisors followed up with customers more easily.
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Kimoby’s Service Lane Technology (SLT) helped Porsche Centre Markham modernize service lane communication and payments. The dealership reduced payment fraud... by sending secure payment links via text. Customers now approve work and pay from their phones, making the process faster and easier. Digital estimates speed up approvals, and real-time updates improve the customer experience. The team now delivers a premium, efficient service that matches the Porsche brand.
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