Automotive Case Studies and Success Stories with Kimoby
CASE STUDY Honda & Toyota of Seattle
Kimoby helped Honda & Toyota of Seattle automate customer interactions in their service departments. The dealerships faced bottlenecks from handling 90 to 150 vehicles daily, with staff overwhelmed b...y phone calls. Kimoby's DES automated appointment confirmations, reminders, and mobile payments. This saved over 160 hours per month, equal to a full-time employee. More than 75% of customers now pay invoices by phone, reducing end-of-day lines. The automation increased daily appointments without adding staff.
Kimoby’s Video-to-Customer (V2C) solution helped Jaguar Land Rover Royal Oak boost transparency and trust with customers. The dealership used personalized videos and AI-generated estimates to explain... repair needs. In just 3 months, they saw a 162% increase in average repair orders and gained $329,616 in new CP revenue. Every technician adopted the process, making it easy to deliver better results for customers.
Kimoby Pay with BNPL helped Elk Grove Subaru increase average repair order size by 246%. The average RO grew from $717 to $2479 per transaction. Flexible payment plans let customers split big purchas...es, making repairs easier to approve. Approval rates went up as customers worried less about budgets. Profits increased because more repairs were approved without discounts.
Kimoby helped Martin Grove Volkswagen speed up their recall process. The team connected their DMS to Kimoby, which automated VIN matching and sent recall messages by text. This cut manual work and ma...de it easy to reach more customers fast. Customer response rates improved, and the dealership could launch recall campaigns in minutes instead of hours. The service department now contacts more affected customers and completes more recall work.
Kimoby Pay helped Mercedes-Benz Langley stop a $21,219.17 fraud attempt. The dealership faced a risky situation with a remote payment and after-hours vehicle pick-up. Kimoby Pay’s secure mobile payme...nt and fraud detection flagged the suspicious transaction. The dealership blocked the payment and kept the vehicle safe. Now, 52% of customers pay on their phones, making payments easier and more secure.
Kimoby helped Silver Star Mercedes-Benz manage over 100 daily appointments. The dealership automated appointment confirmations and reminders, saving 30 hours each month. They reduced phone calls by 7...00 per month by switching to text messaging. Kimoby enabled personalized, bilingual communication for better customer engagement. Staff found the platform easy to use and quick to learn.
Kimoby’s Dealership Engagement System (DES) helped Gus Brown Buick get over 50% of customers to respond to repair estimates in under 10 minutes. Before, slow phone approvals delayed repairs and hurt ...shop efficiency. Now, customers get clear, line-by-line estimates on their phones. This makes it easy to approve or decline work. The decline rate for extra repairs dropped to less than 4%. Staff like the tool because it saves time and builds trust with customers.
Kimoby’s Dealership Engagement System (DES) helped BMW Autohaus improve recall campaign results. The dealership used DES to automate customer outreach and reduce manual work. A single brake recall ca...mpaign targeting 100 customers brought in 26 new repair orders in 4 days. This campaign generated $47,433.86 in revenue, with an average of $1,835 per repair order. Staff saved time and customers got faster, more personal service.
Kimoby’s Service Lane Technology (SLT) helped Porsche Centre Markham modernize service lane communication and payments. The dealership reduced payment fraud by sending secure payment links via text. ...Customers now approve work and pay from their phones, making the process faster and easier. Digital estimates speed up approvals, and real-time updates improve the customer experience. The team now delivers a premium, efficient service that matches the Porsche brand.
Kimoby powers communication in the My BMW App for BMW dealerships. The app sends automated service updates, videos, photos, and payment requests to customers. This keeps customers informed and makes ...service easier. With Kimoby’s Personalized Service Video, 50% of repair jobs get approved within 5 minutes when video and estimate are sent together. Customers can also pay quickly and securely through the app, including financing options.
Kimoby helped Randy Marion Auto Group move from many tools to one platform. The group needed better visibility and easier communication across locations. Kimoby gave them real-time data, faster workf...lows, and a single place for all service team members. Executives now make faster decisions with live insights. Staff productivity went up and software costs went down. Automated messaging made customer experience more consistent at every store.
Kimoby helped Jaguar Land Rover Langley run 23 recall campaigns in one year. The campaigns generated 178 extra repair orders and over $137,000 in new service revenue. One campaign alone brought in $4...7,778.46 from 40 repair orders, with an average order value 52% higher than usual. The team set up campaigns in minutes, with no manual list-building or extra work. Kimoby automated recall outreach and improved customer response with text messaging.
Kimoby helped Jaguar, Land Rover, and Volvo Waterloo speed up repair approvals and make payments safer. The dealerships used Kimoby to text customers, share estimates, and get quick approvals. Kimoby... Pay let customers pay from their phones, cutting down on phone payments and long lines. Service teams got faster decisions, and most customers paid before pickup. This made the checkout process smoother and reduced fraud risk.
Kimoby helped Greensboro Honda automate UVeye report delivery. Before, staff sent reports manually and many customers never saw them. With Kimoby, 40% of customers viewed their reports in 60 days, fo...ur times more than a similar store using manual methods. Automation brought in $4,400 in extra revenue from alignment reports with a 13% response rate. Now, 90% of reports go out automatically, and most customers get them within five minutes while still at the advisor’s desk.
Kimoby’s Dealership Engagement System (DES) helped Colbourne Chrysler boost their CSI score by 130 points in just 30 days. The dealership used automated CSI surveys and proactive communication to add...ress customer concerns quickly. Their CSI score reached 956.9, and they achieved 100% satisfaction with first-time fixes. Follow-up rates climbed to 88.9%, showing strong customer engagement. The solution improved customer experience and protected their eligibility for OEM bonuses.
Kimoby helped Northwest Lexus improve their service department marketing. The dealership replaced manual calls and emails with automated SMS campaigns and reminders. This led to faster appointment bo...okings and higher customer engagement. Some campaigns generated up to $30,000 in extra service revenue. Staff saved time by not having to manage reminders manually. SMS campaigns worked better than phone or email for getting responses.
Kimoby Go helped Policaro BMW fix problems with their loaner vehicle management. The dealership used digital tools to track damages, fuel, and tolls in real time. In the first week, they recovered $6...88.75 in lost revenue. Digital contracts and real-time alerts made the process faster and more transparent. Policaro BMW increased loaner profitability and improved customer trust.
Kimoby helped Porsche Centre Langley use video and interactive estimates to explain repairs. Customers saw clear videos and trusted the service more. Repair orders with videos grew by $1,993.58 on av...erage. Over 90% of staff used the new tool quickly. Approval times got faster. Service advisors followed up with customers more easily.
Sheila Ping, Service Manager At Waterloo Nissan, Received Alerts Every Time A Customer Needed Follow-Up ; This Led To A 15% Increase In Their Csi Scores.
Sheila Ping, Service Manager At Waterloo Nissan, Received Alerts Every Time A Customer Needed Follow-Up ; This Led To A 15% Increase In Their Csi Scores.
Sheila Ping, Service Manager At Waterloo Nissan, Received Alerts Every Time A Customer Needed Follow-Up ; This Led To A 15% Increase In Their Csi Scores.
Sheila Ping, Service Manager At Waterloo Nissan, Received Alerts Every Time A Customer Needed Follow-Up ; This Led To A 15% Increase In Their Csi Scores.
Sheila Ping, Service Manager At Waterloo Nissan, Received Alerts Every Time A Customer Needed Follow-Up ; This Led To A 15% Increase In Their Csi Scores.
Sheila Ping, Service Manager At Waterloo Nissan, Received Alerts Every Time A Customer Needed Follow-Up ; This Led To A 15% Increase In Their Csi Scores.
