Glance Guided CX Overview

Glance Guided CX™ transforms digital customer interactions by enabling in-person guidance within any app or website in seconds. Tailored for industries like financial services, this solution humanizes digital experiences, ensuring personalized customer engagement. An independent study reveals a remarkable 394% ROI from using Glance Guided CX™, highlighting its economic impact. The platform supports millions of interactions, enhancing customer satisfaction and loyalty. Notably, enterprises like Constant Contact leverage Glance to elevate their customer experience strategies.

Use Cases

Customers recommend Engagement Management, Collaboration, Helpdesk Management, as the business use cases that they have been most satisfied with while using Glance Guided CX.

Other use cases:

  • Customer Feedback Management
  • Contact List Management
  • Lifetime Value Management
  • Customise Loyalty Program
  • Workflow Management
  • Training & Onboarding
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Glance Guided CX.

Other priorities:

  • Increase Customer Life Time Value
  • Acquire Customers
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Improve Internal Communications
See all business priorities See less business priorities

Glance Guided CX Use-Cases and Business Priorities: Customer Satisfaction Data

Glance Guided CX works with different mediums / channels such as Mobile. and Phone Calls.

Glance Guided CX's features include Personalization, Dashboard, Recording, etc. and Glance Guided CX support capabilities include 24/7 Support, Phone Support, Email Support, etc. also Glance Guided CX analytics capabilities include Custom Reports, and Analytics.

Glance Guided CX, Lokalise, Miro, Troop Messenger, Fyle, etc., all belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.

Glance Guided CX Customer wins, Customer success stories, Case studies

How can Glance Guided CX optimize your Engagement Management Workflow?

What solutions does Glance Guided CX provide for Collaboration?

How does Glance Guided CX facilitate Helpdesk Management?

How does Glance Guided CX facilitate Customer Feedback Management?

What makes Glance Guided CX ideal for Contact List Management?

11 buyers and buying teams have used Cuspera to assess how well Glance Guided CX solved their Collaboration and Productivity needs. Cuspera uses 843 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Truckstop.com - Transportation/trucking/railroad

Glance helped Truckstop.com improve customer support. Before Glance, agents spent too much time asking questions to understand customer issues. With Glance, agents can see the subscriber's browser sc...reen. This lets them quickly understand problems and guide users to solutions. Truckstop.com saw lower average handle time and better customer satisfaction in their service and training center.

Read on →

SoFi - Financial Services

Glance Guided CX helped SoFi deliver faster and friendlier customer support. SoFi serves over 8 million members with digital financial services. The company faced challenges with complex loan applica...tions and customer frustration. Using Glance, SoFi improved support speed by 12 times. Members now get help quickly and easily. This led to better customer experiences and smoother financial processes.

Read on →

MINDBODY - Health, Wellness And Fitness

Glance helped MINDBODY improve customer experience on their platform. MINDBODY used Glance to let support agents guide users across apps and support pages. This made it easier for agents to see where... customers needed help. As a result, average handle time went down and customer churn dropped. More customers were satisfied and adopted the product.

Read on →

Large bank - Banking

Glance Agent Video helped a large bank move in-branch service online during the COVID-19 pandemic. The bank used visual engagement tools like cobrowse and screen share to support customers and small ...businesses. Bankers could join customers in online applications with one click. This made it easier for small businesses to file for Payroll Protection Program loans. The solution brought a human touch to digital banking and improved customer experience.

Read on →

Intuit - Financial Services

Glance Guided CX helps Intuit improve customer consultations for TurboTax users. Intuit uses Glance Cobrowse, Screen Share, Mobile App Sharing, and Agent Video. These tools let tax experts see what c...ustomers see in the TurboTax app or browser. The solution works across desktop, browser, and mobile. It is easy for agents and keeps customer data private. This makes tax help faster and more personal for Intuit customers.

Read on →

Axos Bank - Banking

Glance Guided CX helps Axos Bank bankers see what customers see in the online banking app. Bankers guide customers through bill payments, fund transfers, and applications for products like mortgages ...and loans. Glance sessions start easily and require no downloads for customers. The experience works on any device and meets strict security standards. Sensitive data is masked and all information is encrypted.

Read on →

Frequently Asked Questions(FAQ)

for Glance Guided CX

What is Glance Guided CX used for?

Glance Guided CX is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Collaboration and Helpdesk Management .

What are the top features of Glance Guided CX?

Personalization, Dashboard and Recording are some of the top features of Glance Guided CX.

What are Glance Guided CX alternatives?

Lokalise, Miro, Troop Messenger and Fyle are popular alternatives for Glance Guided CX.

Where is Glance Guided CX located?

Glance Guided CX is headquartered at 200 Harvard Mill Square, Wakefield, MA 01880, US.
lightning

Peers used Glance Guided CX for engagement management and collaboration

Glance Guided CX Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for Glance Guided CX

Overall Risk Meter

Low Medium High

Top Failure Risks for Glance Guided CX

Glance Networks, Inc News

Product

Glance Unveils 2025 CX Maturity Model on Human + AI Collaboration in the Age of Agentic Automation - PR Newswire

Glance has released its updated AI + Human Maturity Model for Customer Experience, designed to help organizations integrate intelligent automation with human interaction. The model outlines five maturity stagesFoundational, Responsive, Intelligent, Predictive, and Proactiveacross key areas like customer experiences and operations. This update reflects the rapid adoption of AI and provides a roadmap for evolving CX strategies.

Read more →
Partnership

Glance and CloudHesive partner to bring human-centered customer experience to the cloud

Glance has partnered with CloudHesive to enhance customer engagement through real-time, personal digital interactions. This collaboration allows CloudHesive's contact center solutions to integrate Glance's Guided CX, improving customer experiences by reducing friction in high-stakes interactions. The partnership leverages CloudHesive's AWS expertise and Glance's human-centered digital tools, available in the AWS Marketplace, to boost agent productivity and customer satisfaction.

Read more →
Product

Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar

Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.

Read more →
Product

Glance launched Guided CXâ„¢ availability in AWS Marketplace - MarTech Cube

Glance launched Guided CX™ on AWS Marketplace.

Read more →

Glance Networks, Inc Profile

Company Name

Glance Networks, Inc

Company Website

https://www.glance.cx/

HQ Location

200 Harvard Mill Square, Wakefield, MA 01880, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE