Customer stories

Glance Guided CX Product Overview

Glance Guided CX™ transforms digital customer interactions by enabling in-person guidance within any app or website in seconds. Tailored for industries like financial services, this solution humanizes digital experiences, ensuring personalized customer engagement. An independent study reveals a remarkable 394% ROI from using Glance Guided CX™, highlighting its economic impact. The platform supports millions of interactions, enhancing customer satisfaction and loyalty. Notably, enterprises like Constant Contact leverage Glance to elevate their customer experience strategies.

How satisfied the customers are with Glance Guided CX use-cases

Glance Guided CX Customer Insights, Testimonials and Case Studies

What benefits does Glance Guided CX offer for Engagement Management?

How does Glance Guided CX facilitate Collaboration?

What makes Glance Guided CX ideal for Helpdesk Management?

How efficiently Does Glance Guided CX manage your Customer Feedback Management?

How does Glance Guided CX facilitate Contact List Management?

What is Glance Guided CX used for?

Glance Guided CX is a Collaboration and Productivity Software mainly used by its customers to Enhance Customer Relationships and Improve ROI by Engagement Management, Collaboration and Helpdesk Management .

What are the top features of Glance Guided CX?

Personalization, Dashboard and Recording are some of the top features of Glance Guided CX.

What are Glance Guided CX alternatives?

Lokalise, Miro, Troop Messenger and Fyle are popular alternatives for Glance Guided CX.

Where is Glance Guided CX located?

Glance Guided CX is headquartered at 200 Harvard Mill Square, Wakefield, MA 01880, US.

11 buyers and buying teams have used Cuspera to assess how well Glance Guided CX solved their Collaboration and Productivity needs. Cuspera uses 843 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

MINDBODY - Health, Wellness And Fitness - Large

Glance helped MINDBODY improve customer satisfaction and product adoption. MINDBODY is a top wellness services software platform. The company used Glance to make customer support better. This led to ...more people using their products. Customer loyalty and retention increased. The solution focused on guided customer experience and support.

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REI (Recreational Equipment, Inc.) - Retail - Large

Glance Networks helped REI move from great in-store service to strong online customer experience. REI used Glance to connect with customers in digital channels. This made their service more personal ...and effective. REI earned the Glance Customer Service Excellence Award for their success. The case highlights omnichannel support and guided CX for retail.

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Truckstop.com - Transportation/trucking/railroad

Glance helped Truckstop.com improve customer support. Before Glance, agents spent too much time asking questions to understand customer issues. With Glance, agents can see the subscriber's browser sc...reen. This lets them quickly understand problems and guide users to solutions. Truckstop.com saw lower average handle time and better customer satisfaction in their service and training center.

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Axos Bank - Banking

Glance Guided CX helps Axos Bank bankers see what customers see in the online banking app. Bankers guide customers through bill payments, fund transfers, and applications for products like mortgages ...and loans. Glance sessions start easily and require no downloads for customers. The experience works on any device and meets strict security standards. Sensitive data is masked and all information is encrypted.

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Constant Contact - Marketing And Advertising

Glance Guided CX helps Constant Contact improve customer support. Agents use Glance to see the customer's screen and solve problems fast. This leads to higher first call resolution and better custome...r satisfaction scores. Since 2016, Constant Contact uses these positive support moments to cross-sell and up-sell more products. Glance makes service centers more effective and boosts customer loyalty.

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ConstructConnect - Construction

Glance helped ConstructConnect improve its sales process. Before, sales reps used a homegrown demo system that was hard to track and manage. With Glance, salespeople can launch demos from the CRM wit...h one click. The new system tracks demo results automatically. This makes the sales pipeline better and easier to manage.

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lightning

Peers used Glance Guided CX for engagement management and collaboration

Glance Guided CX Competitors

Glance Guided CX Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.49/5 ★

Read Reviews (3)
Custom Reports

4.63/5 ★

Read Reviews (187)
Analytics

4.20/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for Glance Guided CX

Overall Risk Meter

Low Medium High

Top Failure Risks for Glance Guided CX

Glance Networks, Inc News

Product
 

Glance Unveils 2025 CX Maturity Model on Human + AI Collaboration in the Age of Agentic Automation - PR Newswire

Glance has released its updated AI + Human Maturity Model for Customer Experience, designed to help organizations integrate intelligent automation with human interaction. The model outlines five maturity stagesFoundational, Responsive, Intelligent, Predictive, and Proactiveacross key areas like customer experiences and operations. This update reflects the rapid adoption of AI and provides a roadmap for evolving CX strategies.

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Partnership
 

Glance and CloudHesive partner to bring human-centered customer experience to the cloud

Glance has partnered with CloudHesive to enhance customer engagement through real-time, personal digital interactions. This collaboration allows CloudHesive's contact center solutions to integrate Glance's Guided CX, improving customer experiences by reducing friction in high-stakes interactions. The partnership leverages CloudHesive's AWS expertise and Glance's human-centered digital tools, available in the AWS Marketplace, to boost agent productivity and customer satisfaction.

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Product
 

Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar

Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.

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Product
 

Glance launched Guided CXâ„¢ availability in AWS Marketplace - MarTech Cube

Glance launched Guided CX™ on AWS Marketplace.

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Glance Networks, Inc Profile

Company Name

Glance Networks, Inc

Company Website

https://www.glance.cx/

HQ Location

200 Harvard Mill Square, Wakefield, MA 01880, US

Employees

11-50

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Financials

PRIVATE