Sonar
- Information Technology And Services
- Large
Geneva, Switzerland
GitBook helped Sonar cut documentation cycle time by 35%. The technical writing team moved from manual formatting to fast, accurate... publishing. Engineers now contribute directly through GitHub, speeding up updates. The backlog shrank as small fixes became quick to handle. Built-in features like redirects and mobile support improved user experience. Sonar's team now focuses on writing, not fighting tools.
NVIDIA (Run:ai team)
- Information Technology And Services
- Very Large
Santa Clara, USA
GitBook helped NVIDIA's Run:ai team improve documentation collaboration. Before GitBook, only technical writers could update docs, slowing the process. With... GitBook, teams like solution engineering and customer success now contribute easily using a visual editor. Git Sync lets users update docs with Git-based workflows. The team is exploring OpenAPI integration for more technical content. Now, their documentation is faster, polished, and matches NVIDIA's high standards.
Nexthink
- Information Technology And Services
- Large
Lausanne, Switzerland
Nexthink used GitBook to fix slow, high-effort documentation updates. Before, changing one page meant republishing 700, causing delays and frustration.... GitBook's branching and Git Sync features let teams update docs quickly and safely. Now, 30–40 contributors, from legal to engineering, can suggest changes directly. Nexthink manages multiple portals and migrated API docs, making documentation faster and more collaborative.
Gravitee
- Information Technology And Services
- Small
London, UK
Gravitee uses GitBook to manage API documentation across multiple teams. The platform helps Gravitee centralize workflows, making it easy for... technical and non-technical staff to contribute. GitBook's SEO features help Gravitee's docs outrank competitors and generate leads. The team values GitBook's plug-and-play setup, Git Sync integration, and responsive support. Documentation now accelerates sales cycles and reduces support workload.
Whereby
- Information Technology And Services
- Small
Oslo, Norway
Whereby used GitBook to improve their developer documentation. They switched from custom sites and Help Scout to GitBook for easier... team collaboration. GitBook helped them expand from API reference docs to tutorials and guides. The team now uses Git Sync and preview features to streamline contributions and reviews. Documentation is now a core part of their product development process. This shift made their docs more accessible and useful for both developers and end users.
Trunk
- Information Technology And Services
- Small
San Francisco, USA
Trunk switched from ReadMe to GitBook to improve their developer documentation. The team needed better version control, customization, and a... modern look. GitBook's Git Sync feature lets them update docs directly from their Git repo. Trunk also uses custom linters to check documentation quality before publishing. Onboarding was fast, and now the team plans to move all internal and external docs to GitBook.
Reflag
- Information Technology And Services
- Small
Reflag used GitBook to improve their developer documentation. They switched from ReadMe to GitBook for better design and customization. GitBook's... GitHub integration made it easy to sync and manage docs. The team streamlined workflows and kept documentation on-brand. This helped developers onboard faster and ensured docs matched product quality.
Immuta
- Information Technology And Services
- Medium
Boston, USA
Immuta used GitBook to overhaul its documentation process. The team moved from a complex, homegrown system to GitBook's collaborative platform.... GitBook's GitHub Sync and WYSIWYG editor made it easy for everyone to contribute. This reduced bottlenecks and made documentation updates faster. Immuta now uses documentation to cut support costs and plans to unify all knowledge bases in GitBook.
Relay.app
- Information Technology And Services
- Small
San Francisco, USA
Relay. app used GitBook to turn every support question into new documentation. Their small team struggled to keep docs current...as their AI automation platform evolved. With GitBook, anyone on the team can quickly add answers to common questions. This made documentation a team effort and kept support resources up to date. GitBook also powers their AI support bot, which uses synced docs to answer customer requests with direct links.
FedEx
- Transportation/Trucking/Railroad
- Very Large
Memphis, USA
FedEx used GitBook to unify documentation across many teams. Before GitBook, teams struggled with different tools and inconsistent workflows. GitBook... let technical and non-technical staff work together using both a visual editor and Git-based workflows. Permissions and authentication features kept internal docs secure. Now, FedEx teams collaborate easily and keep all documentation in one place.
Xplor Pay used GitBook to unify and automate their documentation. Their old docs were scattered and outdated, making it hard... for developers to integrate. With GitBook, they migrated content from GitHub and Confluence, and automated API updates using Azure DevOps. This improved developer experience and made documentation a key reason customers chose Xplor Pay. Now, their docs help them stand out in the competitive payments market.
Banking Case Studies and Customer Success Stories with GitBook
bunq
- Banking
- Medium
Amsterdam, Netherlands
GitBook helped bunq, a digital bank, improve their public API documentation. Before GitBook, bunq struggled with a hard-to-maintain, self-hosted system.... Switching to GitBook made it easy for their team to update and share docs. The platform automated SSL certificate renewals, impressing their security team. Built-in analytics let bunq track how partners use their docs. After five years, bunq relies on GitBook for fast, simple, and secure documentation.
Batch used GitBook to centralize its documentation, which was previously split between GitHub and Intercom. The old setup made it... hard for non-technical team members to contribute and caused confusion for users. With GitBook, Batch quickly migrated content, improved collaboration, and customized docs to match their brand. The new system is easy for all teams to edit and supports future growth with analytics. Batch now delivers a better customer experience through clear, unified documentation.
