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Friendbuy
Friendbuy Referral Marketing 4.29 212 reviewer insights

Friendbuy: Customer Acquisition and Referral Program Management

Referral Marketing Software for Growth Marketers

Friendbuy helps marketing teams manage referral programs for customer acquisition and ecommerce. Teams use it to manage referral programs, allowing quick setup and reward fulfillment. Teams use it to run referral programs for customer acquisition, fixing unreliable systems and integrating with tools like Klaviyo. For example, a customer launched a referral program that doubled referral transactions year-over-year. The program used personal URLs and automated rewards, integrating with the customer’s tech stack.

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Main focus

Reported results

Typical customer

Mid-size and small companies

90% of customer stories; 26% from consumer goods.

What teams use Friendbuy for

Explore Friendbuy use cases grouped by customer job. Click a use case to read the supporting evidence, or open a job to see detailed results.

Job
How widely used
Use cases
Also used for
Byte, Thinx, Natural Dog Company, Nuuly and others Customer Loyalty Management Main focus
Core use
OLLY, PrettyLitter Customer Loyalty Management Main focus
Common use
Get Back Necklaces, Saalt Customer Loyalty Management
Common use
SPANX, Casper Mobile Marketing
Common use
Olive & June Affiliate Marketing
Emerging use
Saalt Customer Loyalty Management
Emerging use
Thinx POS
Emerging use
Olive & June Customer Success Platform
Emerging use

Other use cases

"Main focus" marks the two jobs the product is used for most often.

Friendbuy capabilities

Explore Friendbuy capabilities and related topics most often mentioned in customer evidence. Click a capability to read the supporting evidence.

Who uses Friendbuy

IndustriesAggregated usage insights
Apparel & Fashion: 58%Consumer Goods: 13%Health, Wellness and Fitness: 11%health & beauty: 4%Food & Beverages: 4%Other industries: 10%
  • Other industries10%
Company sizeAggregated usage insights
Mid-market: 61%Small business: 34%Enterprise: 5%
  • Mid-market61%
  • Small business34%
  • Enterprise5%

Friendbuy customer stories

Results reported in published case studies.

Byte

Health, Wellness And Fitness · Medium
2x referral transactions year-over-year

Friendbuy helped Byte launch a referral program that doubled referral transactions year-over-year. Byte saw a 50% conversion rate for referred customers, making referrals its highest conv...

Friendbuy helped Byte launch a referral program that doubled referral transactions year-over-year. Byte saw a 50% conversion rate for referred customers, making referrals its highest converting channel. The program used personal URLs, automated rewards, and integrated with Byte’s tech stack. Friendbuy’s team provided strategic support and campaign flexibility. Byte’s referral program drove strong growth while keeping acquisition costs low.

OluKai

Apparel & Fashion · Medium
10x engine

Friendbuy helped OluKai, a premium footwear brand, turn word-of-mouth into a 10x growth engine. Paid media costs were rising, but OluKai did not want to use discounts that could harm its ...

Friendbuy helped OluKai, a premium footwear brand, turn word-of-mouth into a 10x growth engine. Paid media costs were rising, but OluKai did not want to use discounts that could harm its brand. A post-purchase survey showed that referrals were already the top acquisition channel. Friendbuy built a referral program that matched OluKai’s brand and values. The program drove 10x growth in referral performance and increased repeat purchase rates among advocates to 25%.

woom

Consumer Goods · Medium
+40% new email and SMS subscribers

Friendbuy helped woom boost new email and SMS subscribers by 40%. The referral program, integrated with Klaviyo and Shopify, drove 58% month-over-month revenue growth. Referred friends sp...

Friendbuy helped woom boost new email and SMS subscribers by 40%. The referral program, integrated with Klaviyo and Shopify, drove 58% month-over-month revenue growth. Referred friends spent 21% more than average customers. woom used targeted campaigns, A/B testing, and multiple website placements to maximize referrals. The program delivered a 30x ROI and became a key growth driver.

Thinx

Health, Wellness And Fitness · Medium
+114% referral revenue

Friendbuy helped Thinx grow referral revenue by 114% in one month. Thinx used Friendbuy’s Shopify Plus integration to let customers stack referral credits. This made it easier for advocat...

Friendbuy helped Thinx grow referral revenue by 114% in one month. Thinx used Friendbuy’s Shopify Plus integration to let customers stack referral credits. This made it easier for advocates to earn and use rewards. The cost per acquisition dropped to under $1. Thinx doubled the size of its referral program and reduced customer service inquiries.

Tonal

Consumer Electronics · Medium
+500% conversion rate than other channels

Tonal used Friendbuy to launch a referral program that now drives up to 7% of its online revenue. The Friendbuy-powered program delivers a 500% higher conversion rate than other channels....

Tonal used Friendbuy to launch a referral program that now drives up to 7% of its online revenue. The Friendbuy-powered program delivers a 500% higher conversion rate than other channels. About 10% of Tonal’s customers have used the referral program. The solution was easy to implement and lets Tonal change offers quickly. Friendbuy’s APIs and dashboard help Tonal manage and scale its referral program.

Prose

Health, Wellness And Fitness · Medium
+5% conversion rates

Prose used Friendbuy's referral program software to boost customer acquisition and retention. By integrating referral CTAs into emails and SMS with Iterable, Prose increased program visib...

Prose used Friendbuy's referral program software to boost customer acquisition and retention. By integrating referral CTAs into emails and SMS with Iterable, Prose increased program visibility. A/B testing of referral incentives led to a 5% lift in conversion rates. Their referral program achieved a cost-per-acquisition 117x lower than paid ads and delivered an 8x return on investment. Prose continues to optimize with Friendbuy to drive more qualified customers.

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Friendbuy, Inc News

Product

Friendbuy + Attentive Integration for Referral & Loyalty

Friendbuy and Attentive have integrated their platforms to enhance referral and loyalty programs. This integration allows businesses to trigger automated journeys, sending reminder texts to referred friends about their coupon codes, boosting customer engagement and conversion rates.

Product

Friendbuy + Attentive Integration for Referral & Loyalty

Friendbuy has integrated its referral and loyalty data with Attentive, enabling real-time synchronization to enhance SMS marketing. This integration allows marketers to trigger personalized Attentive Journeys based on customer behavior, improving engagement and driving revenue through targeted messaging.

Product

Friendbuy Integrates with TRYBE for Referral & Loyalty

Friendbuy has integrated its referral and loyalty engine with TRYBE, a cloud-native platform for spas and leisure operators. This integration allows businesses to manage referral and loyalty programs within their existing systems, enhancing customer acquisition and retention without needing a separate tech stack.

Friendbuy, Inc Profile

Company Name

Friendbuy, Inc

Company Website

https://www.friendbuy.com/

HQ Location

925 N La Brea Ave , Los Angeles, CA 90038, US

Employees

11-50

Social

Financials

SEED