Friendbuy Overview

Friendbuy enhances customer acquisition and retention for e-commerce and B2B brands through its referral and loyalty program software. It is designed to increase customer lifetime value by leveraging existing customer networks. Friendbuy's platform is known for delivering quantifiable results, such as a 15% conversion rate from referred customers for SPANX and a referral program CPA that is 117 times cheaper than paid ads for Prose. The software supports enterprise-level operations, offering scalability and efficiency in building high-performing loyalty and referral programs. By integrating seamlessly with tools like Klaviyo, Friendbuy also enables brands like woom to boost email and SMS subscriber acquisition by 40%. This solution positions businesses to capitalize on word-of-mouth marketing, driving sustainable growth in competitive markets.

Use Cases

Customers recommend Referral Management, Engagement Management, Loyalty Management, as the business use cases that they have been most satisfied with while using Friendbuy.

Other use cases:

  • Content Sharing
  • Social Media Analytics
  • Training & Onboarding
  • Campaign Monitoring
  • Competitive Intelligence
  • Generation Of New Leads
  • Lead Qualification: Technographic
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Friendbuy.

Other priorities:

  • Build Brand Awareness
  • Improve Brand Engagement
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Increase Sales & Revenue
  • Improve ROI
  • Increase Customer Life Time Value
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Friendbuy Use-Cases and Business Priorities: Customer Satisfaction Data

Friendbuy works with different mediums / channels such as Social Media. Facebook. and Instagram.

Friendbuy's features include Templates. and Friendbuy support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Friendbuy analytics capabilities include Analytics, and Custom Reports.

Reviews

"Friendbuy has been a great partner and an efficient way for us to acquire new and highly qualified customers. Nearly half of the customers we acquire through Friendbuy make a repeat purchase, which makes our partnership all the more valuable. Friend...buy has been easy to use and optimize, and the service and attention we receive is consistently excellent." - Becky Chambers

Friendbuy, ClientCircle, InviteReferrals, UpViral, Talkable, etc., all belong to a category of solutions that help Referral Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Friendbuy provides referral and loyalty program software for leading ecommerce and B2B brands. Customer acquisition and lifetime value are increased through these programs.

Popular Business Setting

for Friendbuy

Top Industries

  • Apparel & Fashion
  • Design

Popular in

  • Mid Market
  • Small Business

Friendbuy is popular in Apparel & Fashion, and Design, and is widely used by Mid Market, and Small Business,

Friendbuy Customer wins, Customer success stories, Case studies

How can Friendbuy enhance your Referral Management process?

What solutions does Friendbuy provide for Engagement Management?

What makes Friendbuy ideal for Loyalty Management?

How efficiently Does Friendbuy manage your Content Sharing?

How can Friendbuy enhance your Social Media Analytics process?

102 buyers and buying teams have used Cuspera to assess how well Friendbuy solved their Referral Marketing needs. Cuspera uses 212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Referral Marketing needs.

CUSTOMERS TESTIMONIALS
Friendbuy testimonial

Becky Chambers

Head of Retention

Outdoor Voices

Friendbuy has been a great partner and an efficient way for us to acquire new and highly qualified customers. Nearly half of the customers we acquire through Friendbuy make a repeat purchase, which makes our partnership all the more valuable. Friendbuy has been easy to use and optimize, and the ser...vice and attention we receive is consistently excellent.

Testimonial By Becky Chambers
Friendbuy testimonial

James D

Sr. Director of Customer Marketing & CRM

Casper

The support we receive from Friendbuy, coupled with the visibility they provide into program performance, is unmatched. Testimonial By James D
Friendbuy testimonial

Becky C

Head of Retention

Outdoor Voices

Friendbuy has been a great partner and an efficient way for us to acquire new and highly qualified customers. Nearly half of the customers we acquire through Friendbuy make a repeat purchase. Testimonial By Becky C
CUSTOMERS TESTIMONIALS
Friendbuy testimonial

Becky Chambers

Head of Retention

Outdoor Voices

Friendbuy has been a great partner and an efficient way for us to acquire new and highly qualified customers. Nearly half of the customers we acquire through Friendbuy make a repeat purchase, which makes our partnership all the more valuable. Friendbuy has been easy to use and optimize, and the ser...vice and attention we receive is consistently excellent.

Testimonial By Becky Chambers
Friendbuy testimonial

James D

Sr. Director of Customer Marketing & CRM

Casper

The support we receive from Friendbuy, coupled with the visibility they provide into program performance, is unmatched. Testimonial By James D
Friendbuy testimonial

Becky C

Head of Retention

Outdoor Voices

Friendbuy has been a great partner and an efficient way for us to acquire new and highly qualified customers. Nearly half of the customers we acquire through Friendbuy make a repeat purchase. Testimonial By Becky C

Natural Life - Apparel & Fashion

Friendbuy referral program software helped Natural Life boost new customer growth during tough market conditions. 35% of their customer base engaged with the referral program. Referred customers had ...a $129 average order value, higher than the $108 for non-referred. Natural Life achieved an 84X ROI from the referral program. The brand used integrations with Attentive, Klaviyo, and Shopify to drive results.

Saalt - Health, Wellness And Fitness

Friendbuy loyalty program software helped Saalt boost customer engagement. Saalt wanted to turn customer passion into growth but their old loyalty and referral programs did not work well. With Friend...buy, Saalt saw a 41% repeat purchase rate among loyalty members. Loyalty members had a 28% higher average order value. Referral conversion rate increased by 56%. Saalt used Friendbuy with Shopify and Klaviyo integrations.

Get Back Necklaces - Apparel & Fashion

Friendbuy helped Get Back Necklaces grow referral revenue by 320% after switching to the platform. The company used Friendbuy’s A/B testing to optimize their referral offer, leading to a 700% increas...e in referral revenue. The platform made it easy to test and change offers without coding. Get Back Necklaces doubled their conversion rate and share rate with Friendbuy’s tools. The solution supported rapid growth and improved customer retention.

Prose - Health & Beauty

Friendbuy's referral program software helped Prose lower their cost per acquisition by 117 times compared to paid ads. Prose used Friendbuy to create a personalized referral program for their custom ...hair and skincare products. The program delivered an 8x return on investment. Prose's marketing team saw referral marketing as the best way to get new customers and keep current ones engaged. Customers trusted recommendations from friends, making referrals more effective than traditional ads.

SPANX - Apparel & Fashion

Friendbuy helped SPANX move its word-of-mouth marketing online. SPANX used Friendbuy’s referral platform to let customers share products by email, links, and social media. SPANX ran targeted referral... campaigns for high-growth product categories. Referred customers had a 15% conversion rate. Their average order value was 8% higher than standard orders. Category-specific campaigns boosted conversion rates by 26%. SPANX gained a steady stream of new customers.

Thinx - Health, Wellness And Fitness

Friendbuy helped Thinx grow referral revenue by 114% year-over-year. Thinx used Friendbuy’s Shopify Plus integration to let customers stack referral credits. This made it easier for advocates to use ...their rewards. The referral program doubled in size. Thinx achieved a cost per acquisition of less than $1. Friendbuy’s platform also gave Thinx more control and better reporting.

6 Workflows You Can Set Up Today For Your Best BFCM Yet

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Peers used Friendbuy for referral management and engagement management

Friendbuy Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.59/5 ★

Read Reviews (18)
Custom Reports

3.10/5 ★

Read Reviews (32)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.59/5 ★

Read Reviews (18)
Custom Reports

3.10/5 ★

Read Reviews (32)

Software Failure Risk Guidance

?

for Friendbuy

Overall Risk Meter

Low Medium High

Top Failure Risks for Friendbuy

Friendbuy, Inc Profile

Company Name

Friendbuy, Inc

Company Website

https://www.friendbuy.com/

HQ Location

925 N La Brea Ave , Los Angeles, CA 90038, US

Employees

11-50

Social

Financials

SEED