Restaurants Case Studies and Customer Success Stories with Flybuy
City Barbeque
- Restaurants
- Medium
Columbus, USA
Flybuy helped City Barbeque boost drive-thru loyalty check-ins from 4% to 15%. The system detects customers as they approach and... sends loyalty info to the app and POS. This removes the need for manual check-ins. Digital menu boards show customer names and offers. Guests now enjoy faster service and a more personal experience.
Flybuy helped Five Guys cut wait times by 20% and reduce wrong orders by 25%. The restaurant chain used Flybuy's... pre-arrival alerts to prepare food only when customers or delivery drivers were close. This kept food fresh and improved the pickup and delivery experience. Flybuy's dashboard tags also cut missing items by 35%. Staff and customers liked the new system, leading to fewer refunds and happier guests.
Romulus Restaurant Group (IHOP franchisee)
- Restaurants
- Large
USA
Flybuy helped Romulus Restaurant Group, an IHOP franchisee, cut food waste by 90%. The group saved $125,000 a year and... reduced order errors by 50%. Flybuy's dashboard improved communication and order accuracy for off-premise orders. Staff used "Tags" to track frequently-forgotten items. The solution led to faster handoffs and fewer chargebacks and refunds.
Flybuy Notify helped District Taco increase store visits by 21%. The restaurant used location-based notifications to prompt customers to visit... when nearby. District Taco also sent special offers and encouraged mobile orders. This led to a 28% boost in special offer sales. The CEO said reaching customers at the right time made a big difference.
Flybuy’s Smart Fire technology helped Taco John’s boost mobile order sales by 70%. The system predicts the best time to... prepare orders, making food fresher and service faster. Delivery driver wait times dropped by 10%. Missing and incorrect items decreased by 23%. Customers now get immediate handoff when they arrive, improving satisfaction and loyalty.
Flybuy helped El Pollo Loco cut wait times by 52%. The restaurant chain used Flybuy to add new pickup channels... and improve order flow. Flybuy integrated with their point-of-sale and kitchen systems. Customer satisfaction reached 97 out of 100. Order volume increased by 22%.
Flybuy helped City Barbeque boost loyalty check-ins in their drive-thru lanes. The system detects customers as they approach and sends... their loyalty info to the Point-of-Sale automatically. This removed the need for manual check-ins and made the process faster. Loyalty check-ins in the drive-thru rose from 4% to 15%. Guests now get a smoother, more personal experience with digital menu boards showing their name and offers.
Retail Case Studies and Customer Success Stories with Flybuy
Peapod Digital Labs
- Retail
- Large
Chicago, USA
Flybuy helped Peapod Digital Labs cut customer wait times by 70%. The solution sent early alerts to staff, so orders... were ready before customers arrived. Customers no longer needed to call or check in. 80% of customers said they would order again. 95% gave a perfect rating. Store productivity and order accuracy improved.
Flybuy helped Joann improve their Buy Online Pickup In Store service during the busy Halloween season. The solution was deployed... in all 865 stores in just weeks. Store associates could track customer arrivals and prioritize order fulfillment. As a result, 80% of customers waited less than 3 minutes for their order. Customer satisfaction reached an average of 4.87 out of 5 stars.
Swensons Drive-In Rolls Out Flybuy Across All Locations to Power Seamless Pickup Experience for Guests and Delivery Drivers
Swensons Drive-In has implemented Flybuy's AI-powered location platform across all its locations to enhance the pickup experience for both guests and delivery drivers.
Potbelly Rolls Out Flybuy Nationwide, Driving Higher Order Rates and Boosting App Engagement
Potbelly has launched Flybuy's AI-powered location platform across all its locations, enhancing off-premise capabilities and digital engagement. The integration includes... Flybuy's Marketing Suite, offering real-time, personalized in-app messaging and order status updates. This rollout has increased order rates and app engagement, with Flybuy users showing higher spending and repeat visits, boosting Potbelly's digital and loyalty transformation.
