Real-World Case Studies and Customer Success Stories with Flybuy

Flybuy helped Romulus Restaurant Group, which operates 104 IHOP restaurants, cut food waste by 90%. The platform improved order accuracy, reducing remakes and errors by 50%, saving $75,000 a year. Ch...argebacks and refunds for missing items dropped 14%, saving $125,000 annually. Staff used Flybuy's dashboard to track orders and communicate with customers, leading to 99% operational accuracy. These changes made off-premise operations more efficient and profitable.
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Flybuy helped Five Guys cut wrong orders by 25% and wait times by 20%. The restaurant chain wanted to improve pickup and delivery for fresher food and fewer mistakes. Flybuy's pre-arrival alerts and ...dashboard tags let staff prepare orders at the right time and remember all items. Five Guys saw a 35% drop in missing items and happier customers. The solution improved food freshness and reduced refunds.
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Flybuy Notify helped District Taco increase store visits by 21%. The restaurant used Flybuy Notify to send special offers and prompt mobile orders when customers were nearby. This led to a 28% boost ...in special offer sales. District Taco saw more foot traffic and higher mobile order engagement. The CEO said reaching customers at the right time made a big difference.
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Flybuy’s Smart Fire technology helped Taco John’s boost mobile order sales by 70%. The restaurant chain used Flybuy’s location-based order fire system to improve order-ahead, drive-thru, and delivery.... Orders are prepared fresh when customers or drivers arrive, reducing wait times by 10%. Missing and incorrect items dropped by 23%. Taco John’s saw faster service, fresher food, and higher customer satisfaction with this digital order-ahead solution.
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Flybuy helped El Pollo Loco cut wait times by 52%. The restaurant chain used Flybuy to add new pickup channels and integrate with their point-of-sale and kitchen systems. This made the customer exper...ience smoother and faster. Customer satisfaction reached 97 out of 100. Order volume increased by 22%.
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Flybuy helped City Barbeque boost loyalty check-ins in their drive-thru. The solution uses Bluetooth to detect customers and send loyalty info to the Point-of-Sale system. This made check-ins automat...ic and easy. Loyalty check-ins in the drive-thru rose from 4% to 15%. Guests and staff now enjoy faster service and a smoother experience.
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Flybuy helped Peapod Digital Labs cut wait times by 70%. Staff got early alerts to prepare orders before customers arrived. 80% of customers said they would order again. 95% gave a 5/5 rating. The pi...ckup process became fast and easy. Store productivity and order accuracy improved.
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Flybuy helped Joann improve their Buy Online Pickup In Store service for the busy Halloween season. The solution was deployed in all 865 stores in just weeks. Store associates could track customer ar...rival times and prioritize order fulfillment. As a result, 80% of customers waited less than 3 minutes for their order. Joann achieved a 4.87 out of 5 stars average customer satisfaction rating.
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