Real-World Case Studies and Customer Success Stories with FICO Analytics Workbench

FICO Centralized Decisioning helped a leading global digital banking and payment services company build an integrated decisioning platform. The company wanted... to grow faster than competitors. They used FICO Decision Management Suite, including Decision Management Platform Streaming, Decision Modeler, Data Orchestrator, and Solution Editor. This solution enabled enterprise-wide decisioning and supported digital transformation. The platform helped the company flex and scale quickly.
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FICO Falcon Fraud Manager helped Bank Mandiri fight fraud across all channels and retail payments. The bank used advanced consortium-based... technology on a consolidated enterprise fraud platform. FICO's portfolio-specific models protected customers from fraud right away. Bank Mandiri plans to keep improving fraud prevention with this solution. The partnership supports digital banking security in Indonesia.
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FICO helped National Australia Bank improve collections results and put customers first. The bank used FICO's solution to enhance customer... engagement and streamline collections processes. This led to better customer experiences and improved operational efficiency. The case highlights the impact of advanced analytics and decision management in banking collections.
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FICO Platform helped Trust Bank onboard 450,000 customers in just 5 months. The bank used digital onboarding to speed up... customer acquisition. The solution improved efficiency and supported rapid growth. FICO enabled seamless integration and data management. Trust Bank achieved fast results with the FICO Platform.
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FICO Customer Communication Services helped PSECU match the technology of big banks. The solution enabled real-time, personalized, and convenient communication... with members. This improved engagement across the full customer lifecycle. PSECU saw stronger member loyalty and satisfaction. The platform supports omnichannel communications for banking.
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FICO Platform helps Bradesco transform its customer experience. Bradesco uses FICO for credit decisions, pricing, and product customization. The bank... tailors offers and personalizes credit products for each customer's life stage. This approach supports better customer engagement and satisfaction. The solution focuses on banking personalization and advanced decisioning.
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FICO Predictive Analytics helped ANZ New Zealand improve credit risk decisions. The bank used machine learning models to assess risk.... These models gave a larger lift than traditional models. ANZ New Zealand saw better results with advanced analytics. The solution focused on explainable AI for banking. This case highlights the impact of predictive analytics in financial services.
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Dock used FICO to improve fraud detection and prevention for its clients. The company reduced fraud analysis time by 95%.... Dock also saw an 18% drop in fraud disputes. The financial value of fraud identified fell by 26%. FICO helped Dock automate customer interactions and support banking-as-a-service operations.
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FICO Price Execution Solution for Deposits helped Large Australian Bank manage over 800,000 price points. The bank reduced banker escalations... to the price desk and improved digital adoption. The deposit pricing engine gave bankers the right prices for each customer. The bank kept critical deposit balances while lowering rates. This led to better market agility and fewer back-office escalations.
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FICO Centralized Decisioning solution helped a leading North American bank replace its legacy decisioning system. The bank wanted to beat... competitors by centralizing data, analytics, and rules for a 360-degree customer view. FICO Decision Management Platform and FICO Decision Modeler powered this digital transformation. The bank eliminated silos and gained a holistic view of customers across the lifecycle. This enabled better decisioning and improved customer engagement.
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FICO Falcon Compromise Manager helped a leading UK bank stop over $3 million in fraud losses each year. The bank faced... slow manual processes and trouble spotting fraud. FICO Falcon Intelligence Network and Falcon Platform made fraud detection faster and more accurate. The solution used consortium data to find merchant compromises. The bank now fights fraud with advanced analytics and automation.
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FICO Platform Capabilities helped Trust Bank launch Singapore’s first digitally native bank. The bank needed to deliver a top customer... experience and meet high origination targets while managing risk. FICO enabled Trust to exceed its launch origination goals and keep risk under control. The platform let Trust adjust rules and policies in near real time based on customer feedback. This supported rapid growth and strong risk management in digital banking.
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FICO Strategy Director helped Global Financial Services Partner modernize account management. The company needed a flexible platform for real-time decisions... in a changing market. FICO Strategy Director on FICO Platform enabled better relationships with issuers and customers. The solution supports rapid changes and innovative decisioning. This drives improved payment solutions and customer engagement.
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FICO delivered a real-time fraud detection solution for Network International. The company replaced its legacy fraud system in 12 months.... Now, Network International offers enterprise-level fraud detection using AI and machine learning. This helps them serve current customers better and attract new clients in the Middle East and Africa. The solution enables rapid deployment and best-in-class fraud protection.
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FICO Falcon Platform helped PULSE a Discover company fight debit card fraud. PULSE needed real-time fraud detection for millions of... transactions. The platform reduced false positives by 25%. It blocked 40% more fraud dollars. Account detection rate went up by 50%. This improved fraud prevention and protected network participants.
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I-Score uses FICO solutions to help Egyptian banks offer more credit with less risk. The platform provides product-specific risk scoring... and rules-driven application processing. This helps banks expand lending while controlling risk. The system supports fast-track originations and better credit decisions. Egyptian banks can grow portfolios and increase profit with lower costs.
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FICO Centralized Decisioning helped a top 5 Latin American financial services company automate manual credit and offer processes. The company used... FICO Blaze Advisor and Decision Management Platform Streaming. They reduced go-to-market readiness by four times. They gained over $500,000 in extra profit in under 12 months. The solution improved operational efficiency and customer service.
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FICO Xpress Optimization helped Southwest Airlines manage a large, complex fleet. The airline used advanced analytics to improve customer experience... and employee engagement. The solution streamlined operations and supported growth. Southwest achieved better cost control, kept fares low, and increased profitability. Passenger and crew satisfaction improved with FICO optimization technology.
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FICO optimization capabilities helped American Airlines improve long-term planning and resource allocation. The airline used powerful solvers and scenario planning... to manage assets and scheduling. Flexibility in FICO's solutions supported critical decision-making. The operations research team relies on these tools for better outcomes. This led to more efficient airline operations.
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FICO helped Traxion cut empty trips by 40%. The company saved $5 million a year and reduced emissions. Analytic efficiency... improved by 80%. Traxion also reduced driver overtime and minimized fleet wear. FICO's analytics and optimization tools powered these results for the transportation provider.
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FICO Decision Management Suite helped Mercury Insurance speed up underwriting for independent agents. The insurer wanted to make decisions faster... to stay ahead of competitors. Using FICO Decision Modeler, they improved agility in decision making. This led to quicker underwriting and better support for agents. Mercury Insurance manages over $5.9 billion in assets.
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FICO Platform helped Frankenmuth Insurance deliver 30,000 customer decisions each month. The company improved underwriting accuracy and reduced agent reliance... on manual pricing and approval. FICO Decision Modeler enabled fast strategy changes within hours. Frankenmuth Insurance migrated underwriting and quoting from legacy systems. Service quality improved with more reliable, modern decision management.
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FICO Platform - Xpress Optimization helped Johnson & Johnson improve their global supply chain. The Supply Chain Data Science team... used insights to lower production and transportation costs. They increased manufacturing capacity and reduced stock-outs and delivery delays. The solution also helped cut carbon emissions. Moving to a cloud environment gave better access to advanced analytics.
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FICO helped Procter & Gamble automate data processes and optimize product transitions. The company empowered over 300 business users to... make better decisions. Analytic efficiency increased by over 90%. Procter & Gamble saved tens of millions of dollars. The solution reduced waste and minimized time-to-shelf for their products.
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FICO's application fraud solution helped Telus, a leading Canadian telecommunications company with 15. 2 million customers, fight subscription fraud. Telus...needed better operational efficiency to handle high volumes and reduce fraud risk. FICO provided a modular framework for fast deployment, flexible data orchestration, and advanced customer profiling. This improved Telus's fraud protection and resilience. The solution supports large-scale telecom operations and digital security.
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FICO Customer Communication Services helped a leading US telecommunications and cable provider automate customer communications. The company wanted customers to... choose their preferred channels. The solution increased payment arrangements by nearly 40%. It also cut operating costs by over $2 million. The need for live agents in early-stage collections was eliminated. Customer experience improved throughout the process.
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FICO Platform helps a leading global video game and digital entertainment company fight fraud. The company wanted to make its... network safe for players and protect its revenue. They used FICO Platform’s decision modeling and transaction analytics. This solution helps approve more purchases while stopping fraud. Players can enjoy the network without security worries.
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FICO Xpress Optimization helped DoorDash solve delivery matching problems up to 100 times faster. DoorDash used the optimization solver to... improve delivery time and efficiency for each order. The solution enabled DoorDash to assign multiple orders to each driver and handle more complex routes. DoorDash can now solve bigger problems with more trade-offs and deliver multiple orders at a time. The result is a 10–100x faster solving time for delivery assignments.
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