EspoCRM Overview
This is a summary of the comprehensive capabilities and benefits of EspoCRM based on over 382 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
EspoCRM, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if EspoCRM is right for your needs? Our Cuspera AI engine can evaluate how EspoCRM fits your specific business needs, industry, and context. Get your personalized assessment report today.
EspoCRM supports business activities such as:
- Customise Loyalty Program
- Rating And Review Management
- Workflow Management
- Helpdesk Management
- Knowledge Management
EspoCRM can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, and Increase Sales & Revenue. It can help manage these activities if you use E-Mail and Phone Calls for these needs. As a solution, EspoCRM's capabilities include Recording, Alerts: Popups & Notifications, and Personalization.
EspoCRM Information Technology and Services Vertical is its biggest customer base.
Reviews
"...Increase your company s profitability through building customer loyalty by using our open source sales tool. ..." EspoCRM Features
Cuspera Reviews
102 buyers and buying teams have used Cuspera to assess how well EspoCRM solved their CRM needs. Cuspera uses 382 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using EspoCRM.
Use Cases
Peers recommend Customise Loyalty Program , Rating And Review Management , Workflow Management , as the business use cases that they have been most satisfied while using EspoCRM.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Customise Loyalty Program |
4.63/5 ★ |
"...Increase your company s profitability through building customer loyalty by using our open source sales tool. ..." EspoCRM Features |
| Rating And Review Management |
4.78/5 ★ |
"...Review, Rate and View Demo of EspoCRM here: http://www.softaculous.com/apps/erp/EspoCRM..." Updated EspoCRM to 5.6.0 |
| Workflow Management with E-Mail |
3.27/5 ★ |
"...Keep in mind that the reports and workflow functionalities have to be paid apart...." Peer review by Eduardo A, Owner - VP, Management Consulting |
| PEER EXPERIENCES | |
|---|---|
| Customise Loyalty Program |
4.63/5 ★ |
"...Increase your company s profitability through building customer loyalty by using our open source sales tool. ..." EspoCRM Features |
|
| Rating And Review Management |
4.78/5 ★ |
"...Review, Rate and View Demo of EspoCRM here: http://www.softaculous.com/apps/erp/EspoCRM..." Updated EspoCRM to 5.6.0 |
|
| Workflow Management with E-Mail |
3.27/5 ★ |
"...Keep in mind that the reports and workflow functionalities have to be paid apart...." Peer review by Eduardo A, Owner - VP, Management Consulting |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 382 insights from peers and experts to help you assess how these EspoCRM use cases fit your CRM needs.
Popular Business Setting
for EspoCRM
Top Industries
- Information Technology and Services
- Management Consulting
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
Peers used EspoCRM to Enhance customer relationships and Acquire customers
Peer and Expert Opinion on Features
for EspoCRM
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (22) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Personalization | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Recording | Read Reviews (22) |
| Alerts: popups & Notifications | Read Reviews (8) |
| Personalization | Read Reviews (5) |
IT and Other Capabilities
for EspoCRM
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (58) |
| Data Export | Read Reviews (34) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (58) |
| Data Export | Read Reviews (34) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| Phone Support | Read Reviews (3) |
| 24/7 Support | Read Reviews (11) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (50) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for EspoCRM
Overall Risk Meter
Top Failure Risks for EspoCRM
Vendor Profile Details
Company Name
EspoCRM
Company Website
https://www.espocrm.com/HQ Location
Rivnenska, 5A, office 404, Chernivtsi, Ukraine, 58013
Employees
NA
Social
Financials
NA
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