Real-World Case Studies and Customer Success Stories with engageSPARK

IPA used the engageSPARK platform for a 10-month survey in Zambia. They sent over 13,000 SMS and automated phone calls... to 13,383 recipients. The goal was to see if information and incentives could help households manage water better. Automated messaging and calls helped IPA reach many people quickly. The campaign showed that targeted education improved water usage habits.
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engageSPARK helped PSI Cambodia reach over 25,000 mothers with automated voice calls and SMS. The program boosted maternal health knowledge... and behavior adoption in rural areas. 91% of mothers breastfed shortly after birth. Knowledge of four postnatal check-ups rose from 8% to 41%. 100% introduced complementary foods at six months. Automated messaging overcame literacy and access barriers, driving measurable health improvements.
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Grameen Foundation used engageSPARK’s SMS and Voice IVR platform to run a financial literacy campaign for over 21,900 low-income women in the Philippines. They sent 280,977... educational SMS messages over six months, focusing on digital financial services and money-saving tips. As a result, 30% more women practiced savings, with average monthly savings rising by 42%. 26% used new financial services, and 95% found the SMS content relevant and actionable. The campaign improved financial habits and increased trust in digital financial tools.
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engageSPARK helped Population Services International (PSI) reach over 25,000 mothers in Cambodia with automated voice calls and SMS for maternal health. The program boosted... knowledge of key health behaviors, with a 33% increase in awareness of four postnatal check-ups and 70% recall of exclusive breastfeeding messages. 91% of mothers breastfed shortly after birth. The platform sent 435,049 calls and 148,041 SMS, achieving high engagement and retention. Automated call blasts and SMS overcame barriers in rural areas, improving maternal and newborn health outcomes.
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IOM Ghana used engageSPARK’s SMS and Voice IVR platform to run a 10-question survey on migration. Over 15,000 people opted... in, and 12,275 completed the survey in just 5 days. The campaign used airtime incentives to boost participation, achieving an 85% completion rate with incentives and 84% without. IOM gathered key data to improve migration support and outreach. The automated system filtered repeat participants and sent results to IOM’s CRM.
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engageSPARK's SMS and Voice IVR platform helped IOM Ghana run a 10-question IVR survey for the Aware Migrants project. Over 15,000 people... opted in, and 12,275 completed surveys were collected in just 5 days. The campaign used airtime incentives to boost participation, achieving an 85% completion-to-pickup rate with incentives and 84% without. IOM gathered key migration data to improve outreach and support for migrants. The solution automated survey delivery, incentive distribution, and CRM integration.
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engageSPARK's IVR platform helped SNV Cambodia run a campaign to fight child malnutrition in rural areas. SNV sent 24 IVR... audio messages in Khmer to mothers, encouraging them to feed their children more vegetables. All focus group participants signed up to receive the messages. Over 7 months, SNV sent 20,000 IVR calls to 850 recipients. The campaign used quizzes to check understanding and had a high success rate at low cost.
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engageSPARK helped People in Need run a mobile health campaign for young mothers in Nepal. They used IVR surveys, SMS... blasts, and airtime top-ups to deliver mental health content and quizzes. The system sent automated calls and rewarded correct answers with mobile credit. Many mothers gained confidence and learned about mental health. The program improved awareness and highlighted the role of community health volunteers.
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Noora Health used engageSPARK to help patients and families after surgery. The platform sent daily IVR phone calls and SMS... messages with reminders and health tips. Over 14 weeks, Noora Health delivered more than 1,000 automated phone call trainings to 205 people. This helped reinforce hospital training and improved patient care at home. The solution worked even in remote areas without internet access.
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engageSPARK helped Negros Women for Tomorrow Foundation and ideas42 train 4,014 microentrepreneurs in financial literacy. The program used weekly 4-5... minute pre-recorded voice calls over five and a half months. Nearly 70,000 calls were made. On average, 79% of participants completed each training call. Only 14% disconnected in the first minute. The training improved business practices and record keeping for participants.
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engageSPARK helped Mercy Corps teach financial skills to 20,000 typhoon survivors in the Philippines. Mercy Corps used SMS and automated... phone calls to deliver a 12-episode soap opera drama. Over 1,000,000 call blasts and SMS messages were sent. 48% of voice message recipients responded to quizzes after each episode. Among surveyed recipients, use of savings accounts increased by 106%. Mercy Corps launched a second soap opera due to the campaign's success.
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Acumen used engageSPARK to run IVR surveys in South Africa, India, Haiti, and Ethiopia. The surveys achieved very high response... rates. Acumen launched each survey 12 different ways to test which factors improved responses. The IVR campaign helped educate people about free Internet access in South Africa. The platform made it easy and cheap to run experiments and gather feedback for the Lean Data Initiative.
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engageSPARK helped Johns Hopkins University run IVR and SMS surveys in Colombia. The project aimed to find the best incentive... to motivate survey completion and test if IVR surveys work for health data collection. JHU used random digit dialing to reach 15,000 people and offered airtime top-ups as incentives. The system collected responses and provided real-time reports. Data quality matched results from other countries, but full analysis is pending publication.
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Johns Hopkins University uses the engageSPARK Communication Platform for public health research. The platform helps them run large-scale demographic surveys... and send timely nudges for vaccination and health habits. Researchers use SMS, voice calls, and WhatsApp to reach people in low- and middle-income countries. The system supports CATI surveys and automated reminders. This enables Johns Hopkins to collect data and improve health outcomes efficiently.
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Johns Hopkins University used engageSPARK to launch thousands of daily IVR surveys in Colombia. The surveys aimed to find the... best incentive to encourage people to complete health surveys by phone. JHU used random digit dialing to reach a wide range of participants and offered different airtime rewards. The project collected data on age, health, and behaviors from the general public. Results showed the IVR method was effective for large-scale public health research.
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engageSPARK helped Johns Hopkins University run large-scale IVR phone surveys in Colombia. The surveys used random digit dialing and offered... airtime incentives to boost participation. JHU collected data on age, health, and behaviors from thousands of people. The project tested what incentives work best for survey completion. Results matched similar surveys in other countries, showing IVR is effective for public health research.
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Inclusion Economics India used the engageSPARK platform to run a large-scale voice IVR survey. They reached over 400,000 phone numbers... and made 85,000+ calls in just 3 days. The survey had 291 steps and targeted returning migrants to understand financial inclusion. Automated call retries increased survey completion, resulting in 11,766 completed surveys. The project helped gather key data on access to government benefits and interest in government schemes.
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engageSPARK’s Voice IVR survey platform helped the Natural Resources Institute collect dietary and hygiene data from women and children in remote Northern Uganda. The team faced... low literacy, limited tech exposure, and cultural barriers. 156 women-child pairs joined the study, with 74% completing the IVR survey. The average call lasted 23 minutes and covered 71 questions. The 3-month project cost $1,491, making each completed survey $12.85. The IVR solution enabled reliable, remote data collection in hard-to-reach areas.
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House of IT used the engageSPARK platform to manage employee attendance. They set up a free attendance hotline for staff... to report lateness or absence by call or text. Managers and HR get instant notifications, and all records are stored in one place. Excuses like 'no airtime' or 'no internet' are no longer valid. Attendance rates improved as employees know their attendance is tracked. HR can now monitor and respond to absences quickly, helping with time-sensitive projects.
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