Real-World Case Studies and Customer Success Stories with engageSPARK

engageSPARK helped Population Services International (PSI) reach over 25,000 mothers in Cambodia with automated voice calls and SMS for maternal health. The program boosted... knowledge of key health behaviors, with a 33% increase in awareness of four postnatal check-ups and 70% recall of exclusive breastfeeding messages. 91% of mothers breastfed shortly after birth. The platform sent 435,049 calls and 148,041 SMS, achieving high engagement and retention. Automated call blasts and SMS overcame barriers in rural areas, improving maternal and newborn health outcomes.
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engageSPARK's SMS and Voice IVR platform helped IOM Ghana run a 10-question IVR survey for the Aware Migrants project. Over 15,000 people... opted in, and 12,275 completed surveys were collected in just 5 days. The campaign used airtime incentives to boost participation, achieving an 85% completion-to-pickup rate with incentives and 84% without. IOM gathered key migration data to improve outreach and support for migrants. The solution automated survey delivery, incentive distribution, and CRM integration.
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engageSPARK helped PSI Cambodia reach over 25,000 mothers with automated voice calls and SMS. The program boosted maternal health knowledge... and behavior adoption in rural areas. 91% of mothers breastfed shortly after birth. Knowledge of four postnatal check-ups rose from 8% to 41%. 100% introduced complementary foods at six months. Automated messaging overcame literacy and access barriers, driving measurable health improvements.
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Mercy Corps used engageSPARK to teach financial skills to 20,000 typhoon survivors. They sent a 12-episode soap opera by SMS... and automated calls. Each episode included a quiz to test learning. Over 1,000,000 messages and calls were sent. 48% of recipients answered the quiz. Savings account use increased by 106% among surveyed recipients.
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Grameen Foundation used engageSPARK’s SMS and Voice IVR platform to run a financial literacy campaign for over 21,900 low-income women in the Philippines. They sent 280,977... educational SMS messages over six months, focusing on digital financial services and money-saving tips. As a result, 30% more women practiced savings, with average monthly savings rising by 42%. 26% used new financial services, and 95% found the SMS content relevant and actionable. The campaign improved financial habits and increased trust in digital financial tools.
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SNV Cambodia used engageSPARK’s IVR platform to help rural female farmers improve child nutrition. They sent 24 educational IVR messages... and 7 quizzes to 850 recipients over 7 months. 100% of focus group mothers signed up for the audio messages. More than 20,000 IVR calls were delivered. The campaign raised awareness about balanced diets for children in Cambodian farming communities.
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engageSPARK helped People in Need run an mHealth campaign for 200+ adolescent mothers in Nepal. The campaign used IVR audio... dramas, quizzes, and SMS reminders to improve mental health awareness. Participants received mobile credit rewards for quiz participation. The program led to a profound change in the mothers’ confidence and mental health perception. The easy-to-use platform broke communication barriers in low-resource settings.
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IOM Ghana used engageSPARK’s SMS and Voice IVR platform to run a 10-question survey on migration. Over 15,000 people opted... in, and 12,275 completed the survey in just 5 days. The campaign used airtime incentives to boost participation, achieving an 85% completion rate with incentives and 84% without. IOM gathered key data to improve migration support and outreach. The automated system filtered repeat participants and sent results to IOM’s CRM.
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engageSPARK helped NWTF deliver nearly 70,000 pre-recorded voice calls to 4,014 microentrepreneurs in the Philippines. The calls taught financial literacy,... focusing on saving and budgeting. 79% of participants completed each weekly training call. The program was cost-effective and allowed members to learn without leaving their businesses. NWTF saw improved business practices and better record keeping among participants.
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Noora Health used the engageSPARK platform to support patient recovery. Over 14 weeks, they sent more than 1,000 automated phone... calls to 205 individuals. Patients and families received daily IVR calls in their local language. These calls reinforced hospital training on symptoms, diet, and hygiene. The program helped Noora Health reach people in remote areas without internet access.
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IPA used the engageSPARK platform for a 10-month survey in Zambia. They sent over 13,000 SMS and automated phone calls... to 13,383 recipients. The goal was to see if information and incentives could help households manage water better. Automated messaging and calls helped IPA reach many people quickly. The campaign showed that targeted education improved water usage habits.
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Acumen used engageSPARK to run IVR surveys in South Africa, India, Haiti, and Ethiopia. The surveys achieved very high response... rates. Acumen launched each survey 12 different ways to test which factors improved responses. The IVR campaign helped educate people about free Internet access in South Africa. The platform made it easy and cheap to run experiments and gather feedback for the Lean Data Initiative.
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engageSPARK helped Johns Hopkins University run large-scale IVR phone surveys in Colombia. The surveys used random digit dialing and offered... airtime incentives to boost participation. JHU collected data on age, health, and behaviors from thousands of people. The project tested what incentives work best for survey completion. Results matched similar surveys in other countries, showing IVR is effective for public health research.
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Johns Hopkins University uses the engageSPARK Communication Platform for public health research. The platform helps them run large-scale demographic surveys... and send timely nudges for vaccination and health habits. Researchers use SMS, voice calls, and WhatsApp to reach people in low- and middle-income countries. The system supports CATI surveys and automated reminders. This enables Johns Hopkins to collect data and improve health outcomes efficiently.
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engageSPARK helped Johns Hopkins University run IVR and SMS surveys in Colombia. The project aimed to find the best incentive... to motivate survey completion and test if IVR surveys work for health data collection. JHU used random digit dialing to reach 15,000 people and offered airtime top-ups as incentives. The system collected responses and provided real-time reports. Data quality matched results from other countries, but full analysis is pending publication.
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Johns Hopkins University used engageSPARK to launch thousands of daily IVR surveys in Colombia. The surveys aimed to find the... best incentive to encourage people to complete health surveys by phone. JHU used random digit dialing to reach a wide range of participants and offered different airtime rewards. The project collected data on age, health, and behaviors from the general public. Results showed the IVR method was effective for large-scale public health research.
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Natural Resources Institute used engageSPARK's IVR survey platform to collect dietary data from 156 women in remote Northern Uganda. The IVR system... overcame low literacy and poor network issues, achieving a 74% survey completion rate. The project cost $1,491 for three months, making it a cost-effective alternative to traditional data collection. The study showed IVR technology can monitor dietary diversity in hard-to-reach populations. Researchers praised engageSPARK for its support and platform usability.
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