Build interactive automated phone calls (IVR) and two-way SMS campaigns.
Education Case Studies and Success Stories with engageSPARK
CASE STUDY Johns Hopkins University
engageSPARK helped Johns Hopkins University run public health surveys in Colombia using IVR and SMS. The project tested different airtime incentives to boost survey completion. JHU used random digit ...dialing to reach a wide sample and aimed for 10,000 to 15,000 completed surveys. The surveys collected health data from adults using mobile phones. Results were comparable to similar surveys in other countries, but full analysis is pending.
Non-Profit Organization Management Case Studies and Success Stories with engageSPARK
CASE STUDY Negros Women for Tomorrow Foundation and ideas42
engageSPARK helped Negros Women for Tomorrow Foundation and ideas42 train 4,014 microentrepreneurs in financial literacy. The program used weekly 4-5 minute pre-recorded voice calls over five and a h...alf months. Nearly 70,000 calls were made. On average, 79% of participants completed each training call. Only 14% disconnected in the first minute. The training improved business practices and record keeping for participants.
engageSPARK's SMS and Voice IVR platform helped IOM Ghana run a migration awareness survey. IOM used IVR calls and SMS to reach people, offering airtime incentives for survey completion. In 4 days wi...th incentives, 10,387 people completed the survey, with an 85% completion rate. Without incentives, 1,888 people completed the survey in 2 days, with an 84% completion rate. The project showed incentives boost participation, but strong results are possible without them if outreach is direct.
Noora Health used engageSPARK to help patients and families after surgery. The platform sent daily IVR phone calls and SMS messages with reminders and health tips. Over 14 weeks, Noora Health deliver...ed more than 1,000 automated phone call trainings to 205 people. This helped reinforce hospital training and improved patient care at home. The solution worked even in remote areas without internet access.
engageSPARK helped Grameen Foundation run an SMS-based financial literacy campaign for low-income women in the Philippines. Grameen used engageSPARK’s SMS and Voice IVR platform to send weekly messag...es to over 21,900 women. The campaign led to a 30% increase in women practicing savings and a 142% growth in average monthly savings. 95% of participants found the messages relevant and actionable. The program also increased adoption of financial services and improved money management habits.
engageSPARK helped Innovations for Poverty Action (IPA) run SMS and IVR surveys in Zambia. IPA wanted to see if better information and incentives could help households manage water use. They used aut...omated SMS and phone calls to reach 13,383 people over 10 months. The platform enabled over 13,000 interactions. IPA found that targeted education helped households use water better.
CASE STUDY Population Services International (PSI)
engageSPARK helped Population Services International (PSI) improve maternal health in Cambodia. PSI used automated voice calls and SMS to reach over 25,000 mothers. The program increased knowledge an...d adoption of key health behaviors. 70% of mothers remembered messages about breastfeeding. 91% breastfed soon after birth. Knowledge of postnatal check-ups rose from 8% to 41%. 100% introduced complementary foods at 6 months.
engageSPARK helped Acumen run IVR surveys for its Lean Data Initiative. Acumen used the platform in South Africa, India, Haiti, and Ethiopia. The IVR campaigns were cheap and easy to set up. Acumen l...aunched surveys in 12 different ways to test for the best response rates. The surveys helped Acumen measure awareness and educate people about free internet access. High response rates made the campaigns effective for gathering feedback and improving projects.
engageSPARK helped Mercy Corps teach financial skills to 20,000 typhoon survivors in the Philippines. Mercy Corps used SMS and automated phone calls to deliver a 12-episode soap opera drama. Over 1,0...00,000 call blasts and SMS messages were sent. 48% of voice message recipients responded to quizzes after each episode. Among surveyed recipients, use of savings accounts increased by 106%. Mercy Corps launched a second soap opera due to the campaign's success.
engageSPARK's IVR platform helped SNV Cambodia run a campaign to fight child malnutrition in rural areas. SNV sent 24 IVR audio messages in Khmer to mothers, encouraging them to feed their children m...ore vegetables. All focus group participants signed up to receive the messages. Over 7 months, SNV sent 20,000 IVR calls to 850 recipients. The campaign used quizzes to check understanding and had a high success rate at low cost.
engageSPARK helped People in Need run a mobile health campaign for young mothers in Nepal. They used IVR surveys, SMS blasts, and airtime top-ups to deliver mental health content and quizzes. The sys...tem sent automated calls and rewarded correct answers with mobile credit. Many mothers gained confidence and learned about mental health. The program improved awareness and highlighted the role of community health volunteers.
Information Technology and Services Case Studies and Success Stories with engageSPARK
CASE STUDY House of IT
engageSPARK helped House of IT manage employee attendance. House of IT set up free attendance hotlines for staff to call or text when late or absent. The system used IVR and SMS to notify managers an...d HR instantly. Excuses like 'no airtime' or 'no internet' were eliminated. Attendance rates improved and HR could track all records in one place. The company gained better transparency and faster response to staff shortages.
Research Case Studies and Success Stories with engageSPARK
CASE STUDY Natural Resources Institute, University of Greenwich
engageSPARK’s Voice IVR survey platform helped the Natural Resources Institute collect dietary and hygiene data from women and children in remote Northern Uganda. The team faced low literacy, limited... tech exposure, and cultural barriers. 156 women-child pairs joined the study, with 74% completing the IVR survey. The average call lasted 23 minutes and covered 71 questions. The 3-month project cost $1,491, making each completed survey $12.85. The IVR solution enabled reliable, remote data collection in hard-to-reach areas.
CASE STUDY Inclusion Economics India in partnership with Highly Respected Connecticut University
engageSPARK helped Inclusion Economics India run a Voice IVR survey for 300,000 returning migrants. The survey had 291 questions and used jump logic and call retries. Over 85,000 calls were made in 3... days, with 11,766 completed surveys. 30% of completions came from automated call retries. The project reached over 400,000 migrants by March 2021. The platform's features improved survey completion rates and data quality.
IPA researchers used engageSPARK to conduct a survey in Zambia to assess whether improved information and incentives can help households better manage their water usage.
IPA researchers used engageSPARK to conduct a survey in Zambia to assess whether improved information and incentives can help households better manage their water usage.
IPA researchers used engageSPARK to conduct a survey in Zambia to assess whether improved information and incentives can help households better manage their water usage.
IPA researchers used engageSPARK to conduct a survey in Zambia to assess whether improved information and incentives can help households better manage their water usage.
