eCommerce Site Search with EasyAsk Natural Language Processing
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Retail Case Studies and Customer Success Stories with EasyAsk
True Value Hardware
- Retail
- Large
Chicago, USA
True Value Hardware used EasyAsk’s search and navigation solution to improve customer service online. Shoppers and employees can now find... products from a 65,000 SKU catalog using natural language search. The solution works on both standard and mobile e-commerce sites. This led to a better experience for both customers and staff. The upgrade helped True Value serve online shoppers as well as in-store visitors.
EasyAsk replaced SOLR for Timberland's eCommerce search, navigation, and merchandising. Timberland saw a 66% increase in revenue from search and... a 54% boost in search conversions. 95% of internal searches now return good results, and site search usage rose by 17%. The bounce rate dropped by 32%. EasyAsk's Merchandising Studio and Search-as-you-Type features improved user experience and business agility.
EasyAsk’s advanced search, navigation, and merchandising solution helped True Value Hardware improve customer service online. Shoppers can now find any... product from a 65,000 SKU catalog using natural language search. The solution works on both standard and mobile e-commerce sites. This made it easier for customers and employees to get information and make purchases. True Value saw a rapid improvement in the online customer experience.
Timberland used EasyAsk to replace their old site search and boost eCommerce results. After switching from SOLR, Timberland saw a... 66% increase in revenue from search. The bounce rate dropped by 32% and search conversions rose by 54%. Site search usage went up by 17%. EasyAsk's features, like Search-as-you-Type and easy reporting, helped Timberland meet customer needs and run better campaigns. The new search solution made it easier for shoppers to find products and buy quickly.
EasyAsk’s advanced search technology helped True Value give employees instant access to product information from a 65,000 SKU catalog. Staff can now... answer in-store customer questions quickly, using natural language queries. The solution eliminated null searches from misspellings and improved product recommendations. True Value leveraged its existing IT infrastructure, saving time and costs. Employees now turn more shoppers into loyal buyers with better service.
EasyAsk helped Gardner-White boost online sales with advanced site search. After switching to EasyAsk, Gardner-White saw a 73% increase in... conversion rate for search users. Revenue from improved site search jumped by 170%. Customers spent 30% more time on the site after searching. The solution also raised average order value by 25%. EasyAsk's features improved both online and in-store customer experiences.
True Value Hardware used EasyAsk’s search and navigation solution to improve its e-commerce and mobile sites. Shoppers can now find... products from a 65,000 SKU catalog using natural language search. This upgrade made it easier for both employees and customers to get answers fast. The result is a better online shopping experience and improved customer service. True Value saw rapid improvements after implementing EasyAsk.
Wholesale Case Studies and Customer Success Stories with EasyAsk
TruServ
- Wholesale
- Large
Chicago, USA
EasyAsk’s advanced search technology helped TruServ, a large wholesale hardware cooperative, improve in-store customer service. Employees at True Value Hardware... stores now access product information instantly from a 65,000 SKU catalog. The solution eliminated null searches and enabled staff to answer customer questions quickly. EasyAsk’s system works with TruServ’s existing infrastructure and supports both structured and unstructured data. This led to faster responses and more satisfied, loyal buyers.
