Real-World Case Studies and Customer Success Stories with EasyAsk

EasyAsk’s advanced search, navigation, and merchandising solution helped True Value Hardware improve customer service online. Shoppers can now find any... product from a 65,000 SKU catalog using natural language search. The solution works on both standard and mobile e-commerce sites. This made it easier for customers and employees to get information and make purchases. True Value saw a rapid improvement in the online customer experience.
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EasyAsk helped Gardner-White improve their online furniture store. Gardner-White needed better site search to compete with Amazon and boost online... sales. EasyAsk provided intuitive search, flexible merchandising, and strong support. After using EasyAsk, Gardner-White saw a 73% increase in conversion rate for search users and a 170% increase in revenue from improved site search. Time spent on site after search went up 30%, and average order value rose by 25%.
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EasyAsk helped True Value Hardware improve their online and mobile shopping experience. The company used EasyAsk's advanced search, navigation, and... merchandising solution. Shoppers can now find any product from a 65,000 SKU catalog using natural language search. This made it easier for customers and employees to get information and find products. The result is better customer service and a smoother buying process.
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EasyAsk helped TruServ give employees instant access to product information. TruServ used EasyAsk’s advanced search and information-retrieval technology. Employees can... now answer customer questions quickly and accurately in-store. The solution eliminated null searches from misspellings. Staff can search using natural language and get exact results. This improved service and turned more shoppers into loyal buyers.
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EasyAsk helped True Value improve in-store customer service. Employees now use EasyAsk’s advanced search to quickly find product information from... a 65,000 SKU catalog. The solution works with both structured and unstructured data, so staff can answer customer questions fast. True Value eliminated null searches caused by misspellings. Employees now give better service and turn more shoppers into loyal buyers.
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EasyAsk replaced SOLR as Timberland's eCommerce search solution. Timberland needed better site search to boost online sales. EasyAsk delivered semantic... search, advanced autocomplete, and easy-to-use merchandising tools. Timberland saw a 66% increase in revenue from search, a 54% rise in search conversions, and a 32% drop in bounce rate. 95% of searches now return good results, and site search usage is up 17%.
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