EasyAsk Overview

EasyAsk eCommerce Site Search enhances online shopping experiences by integrating seamlessly with existing eCommerce platforms, including custom-built ones. This tool leverages conversational AI to transform site search functionality, driving conversion rates and potentially boosting revenue by 20-90%. Real-world applications show businesses using EasyAsk benefit from intuitive data interaction, akin to an Alexa-like search experience, which simplifies user engagement and increases customer satisfaction. Notably, EasyAsk supports B2B commerce with natural language processing, offering a user-friendly interface that facilitates data discovery. Companies have reported up to a 400% revenue increase, highlighting its impact. Additionally, EasyAsk assigns a Customer Success Manager to ensure effective implementation and rapid results, reducing both costs and time.

Use Cases

Customers recommend Merchandising, Social Media Analytics, Rating And Review Management, as the business use cases that they have been most satisfied with while using EasyAsk.

Other use cases:

  • Cross Selling
  • Category Management
  • Sending & Publishing Communications
  • Upselling
  • Competitive Intelligence
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Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using EasyAsk.

Other priorities:

  • Enhance Customer Relationships
  • Improve ROI
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EasyAsk Use-Cases and Business Priorities: Customer Satisfaction Data

EasyAsk works with different mediums / channels such as Website. Mobile. and Promotions.

Reviews

"...EasyAsk is a provider of e-commerce site search, navigation and merchandising solutions for e-retail, mobile commerce and B2B commerce...." Peer review

EasyAsk, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

EasyAsk eCommerce Site Search uses Natural Language Processing to enhance site search functionality. It integrates with any platform to increase conversion rates and boost revenue by 20-90%.

EasyAsk Customer wins, Customer success stories, Case studies

What makes EasyAsk ideal for Merchandising?

11 buyers and buying teams have used Cuspera to assess how well EasyAsk solved their E-Commerce Software needs. Cuspera uses 105 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

Timberland - Retail - Large

EasyAsk replaced SOLR for Timberland's eCommerce search, navigation, and merchandising. Timberland saw a 66% increase in revenue from search and a 54% boost in search conversions. 95% of internal sea...rches now return good results, and site search usage rose by 17%. The bounce rate dropped by 32%. EasyAsk's Merchandising Studio and Search-as-you-Type features improved user experience and business agility.

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True Value Hardware - Retail

EasyAsk’s advanced search, navigation, and merchandising solution helped True Value Hardware improve customer service online. Shoppers can now find any product from a 65,000 SKU catalog using natural... language search. The solution works on both standard and mobile e-commerce sites. This made it easier for customers and employees to get information and make purchases. True Value saw a rapid improvement in the online customer experience.

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TruServ - Wholesale

EasyAsk helped TruServ give employees instant access to product information. TruServ used EasyAsk’s advanced search and information-retrieval technology. Employees can now answer customer questions q...uickly and accurately in-store. The solution eliminated null searches from misspellings. Staff can search using natural language and get exact results. This improved service and turned more shoppers into loyal buyers.

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True Value - Retail - Very Large

EasyAsk search technology helped True Value give employees instant access to product information. Staff can now answer in-store customer questions quickly, improving service and loyalty. The solution... eliminated null searches and supports both structured and unstructured data. Employees use natural language to find products and details from a 65,000 SKU catalog. True Value integrated merchandising and marketing into search, boosting customer satisfaction and sales.

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Timberland - Apparel & Fashion

EasyAsk replaced SOLR as Timberland's eCommerce search solution. Timberland needed better site search to boost online sales. EasyAsk delivered semantic search, advanced autocomplete, and easy-to-use ...merchandising tools. Timberland saw a 66% increase in revenue from search, a 54% rise in search conversions, and a 32% drop in bounce rate. 95% of searches now return good results, and site search usage is up 17%.

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Gardner-White - Retail

EasyAsk helped Gardner-White improve their online furniture store. Gardner-White needed better site search to compete with Amazon and boost online sales. EasyAsk provided intuitive search, flexible m...erchandising, and strong support. After using EasyAsk, Gardner-White saw a 73% increase in conversion rate for search users and a 170% increase in revenue from improved site search. Time spent on site after search went up 30%, and average order value rose by 25%.

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Infor: Sequoia Group: & EasyAsk Presentation: eCommerce Strategies for FACTS and A+

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Peers used EasyAsk for merchandising and social media analytics

EasyAsk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.82/5 ★

Read Reviews (4)
Custom Reports

4.45/5 ★

Read Reviews (22)
Analytics

4.37/5 ★

Read Reviews (14)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.82/5 ★

Read Reviews (4)
Custom Reports

4.45/5 ★

Read Reviews (22)
Analytics

4.37/5 ★

Read Reviews (14)

Software Failure Risk Guidance

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for EasyAsk

Top Failure Risks for EasyAsk

Progress Software Corporation. Profile

Company Name

Progress Software Corporation.

Company Website

https://www.easyask.com/

HQ Location

Reading, Reading, United Kingdom

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE