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Manufacturing Case Studies and Customer Success Stories with Documoto
DuraTech Industries
- Manufacturing
- Medium
USA
Documoto helped DuraTech Industries modernize its dealer portal. The company replaced a slow, third-party system with a self-managed platform. DuraTech... gained control over content updates and improved dealer experience. Parts sales grew by 10–20%. Order management staff costs dropped by 50%. Dealers now access real-time parts data and place orders faster. Inventory efficiency improved and complaints decreased.
Snorkel and Xtreme Manufacturing
- Manufacturing
- Large
Henderson, USA
Documoto helped Snorkel and Xtreme Manufacturing speed up parts book publishing. The companies gave global access to product and safety... information for field and staff technicians. This improved product support and reduced support time. Equipment downtime dropped and technician order accuracy went up. Documoto made it easier for their global network to get the right parts and support fast.
Documoto helped MacLean, an underground mining equipment manufacturer, improve their parts publishing process. MacLean used Documoto to create a self-service... customer portal. This made it easier for customers to order parts and reduced machine downtime. The solution also improved publishing speed and gave global access to branches and customers. MacLean enhanced customer engagement and support with Documoto's platform.
Documoto helped Excel Industries improve aftermarket parts sales. Before Documoto, Excel faced delays of up to six months in technical... documentation. This caused problems for their dealer network and customers. With Documoto, Excel now gives real-time parts information to over 1,600 U.S. dealers and 30 distributors worldwide. Nine out of ten dealers have adopted the new platform. Excel saves time and labor while boosting online sales.
Documoto helped DuraTech Industries modernize its dealer and distributor portal. The old system was slow and needed outside help for... updates. With Documoto, DuraTech took control of content and made updates instantly. Dealers now use a self-service platform. DuraTech increased part sales by about 15%. Staff costs for part sales dropped by 50%.
Documoto helped Oxbo, a farming equipment manufacturer, cut customer support time by 50%. Oxbo used Documoto to publish parts book... content in under 30 days. The solution unified data, making it accessible across all branches. Customers now have an easy way to look up and buy OEM parts. This improved the aftermarket program and enhanced the customer experience.
Fecon used Documoto to create digital parts catalogs for their forestry equipment. They wanted to improve service delivery and customer... support as their sales grew. After using Documoto, Fecon increased online orders from 10% to 63% of all aftermarket transactions. Over five years, sales of replacement and maintenance parts grew by $2 million without adding staff. Documoto helped Fecon support customers and boost online sales.
Documoto helped Schramm speed up parts authoring and publishing. Schramm used advanced search to improve customer support and reduce order... processing time. The solution made it easier to identify parts and process orders quickly. Schramm improved publishing workflows and enhanced the customer experience. The company now delivers better service and connects more easily with global teams.
Documoto helped Paladin Attachments move from paper manuals to a digital parts catalog. Paladin improved the accuracy and accessibility of... product documentation. Dealers now use a self-service portal, which reduced sales and support calls. Editing parts manuals is now almost instant. Paladin's aftermarket operations are more efficient and customer support is stronger.
Documoto helped Dragotec, a farming equipment attachment manufacturer, improve the dealer experience. Dealers can now easily look up and buy... OEM parts. Dragotec made their product documentation more accurate and accessible. Publishing processes and release timeframes improved. Dealers adopted the new system quickly, supporting Dragotec’s growth.
LA Metro
- Transportation/Trucking/Railroad
- Very Large
Los Angeles, USA
Documoto helped LA Metro improve fleet maintenance by digitizing parts catalogs and integrating with EAM data. LA Metro moved from... paper manuals to interactive OEM parts manuals. This change improved order accuracy to 100%. Mechanics now save 30 minutes for each error avoided, cutting downtime and labor costs by thousands each week. The solution supports over 1,000 mechanics and boosts safe, reliable transit.
BC Transit
- Transportation/Trucking/Railroad
- Large
Victoria, Canada
Documoto helped BC Transit move from outdated software to an interactive online parts catalog. BC Transit used Documoto to author... and publish parts books and manage maintenance content in real time. The new system improved search and eliminated redundant tasks. As a result, BC Transit improved productivity by 70%.
Consumer Goods Case Studies and Customer Success Stories with Documoto
Viking
- Consumer Goods
- Medium
Greenwood, USA
Viking used Documoto to improve their parts publishing process. They reduced the time to publish parts updates from two weeks... to just 30 minutes. Documoto gave Viking a single place for product information and real-time updates for customers and service techs. Customers found it easier to locate and buy parts. The branded portal helped Viking deliver a better user experience and support their brand image.
