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Transportation/Trucking/Railroad Case Studies and Success Stories with Documoto
CASE STUDY BC Transit
Documoto helped BC Transit move from old software to an interactive online parts catalog. BC Transit used Documoto to make and share parts books and manage maintenance content in real time. The new s...ystem improved search and cut out extra work. BC Transit saw a 70% boost in productivity after using Documoto.
Documoto helped LA Metro improve maintenance efficiency for its large transit fleet. LA Metro replaced paper and PDF parts manuals with interactive digital catalogs using Documoto. This change increa...sed parts order accuracy to 100%. Mechanics now save 30 minutes for each error avoided, saving thousands of dollars weekly in downtime and labor. LA Metro improved order accuracy to over 99% and enhanced its ability to provide safe, reliable transportation.
Construction Case Studies and Success Stories with Documoto
CASE STUDY Fecon
Documoto helped Fecon improve service delivery and customer support with an online dealer portal. Fecon wanted a technical solution as they grew equipment sales. After using Documoto, Fecon increased... sales of replacement and maintenance parts by $2 million over five years without hiring more staff. Online orders grew from 10% to 63% of all aftermarket transactions. The solution made it easier for customers to get parts and support quickly.
Documoto helped Paladin Attachments improve customer support. Paladin Attachments used Documoto to manage parts information and publish accurate documents. The solution made product documentation mor...e accurate and easier to access. Sales and support calls dropped because of a self-service portal. Editing parts manuals became almost instant. Paladin Attachments now has better aftermarket operations.
Consumer Goods Case Studies and Success Stories with Documoto
CASE STUDY Viking
Documoto helped Viking improve support for their appliance customers. Viking used Documoto to give real-time updates to customers and service technicians. The platform made it easy to find and buy pa...rts. Viking reduced parts publishing time from 2 weeks to 30 minutes. The branded portal gave users a high-quality experience.
Manufacturing Case Studies and Success Stories with Documoto
CASE STUDY Snorkel & Xtreme Manufacturing
Documoto helped Snorkel and Xtreme Manufacturing improve product support. The companies needed to support a global network of partners and customers. Documoto sped up authoring and publishing of part...s books. It made product, service, and safety information easy to access for field technicians. This reduced equipment downtime and improved order accuracy for technicians.
Other Industry Case Studies and Success Stories with Documoto
CASE STUDY Oxbo
Documoto helped Oxbo reduce customer support time by 50%. Oxbo used Documoto to fix data disconnects and improve support for their agricultural equipment customers. They published content in less tha...n 30 days. Now, all branches can access unified data. Documoto improved Oxbo’s aftermarket program and parts book publishing.
Documoto helped Excel Industries fix parts inaccuracy for their dealer network. Excel Industries had delays of up to six months when using outside resources for technical documentation. With Documoto..., they now give real-time parts information to over 1,600 U.S. dealers and 30 distributors worldwide. 9 out of 10 dealers have adopted the new platform. This improved their publishing process and made parts information more accurate.
Documoto helped Schramm improve their parts publishing and customer support. Schramm used Documoto’s advanced search to speed up parts authoring and publishing. The solution made it easier for custom...ers to find parts and process orders. Schramm reduced customer support time and improved the customer experience. The company connected better with their teams in Australia using Documoto.
Documoto helped DuraTech Industries modernize their dealer and distributor portal. DuraTech took control of content updates and reduced manual order processing. Dealers now use a self-service platfor...m. DuraTech increased part sales by about 15%. Catalog update times dropped from weeks to instant. Part sales staff costs fell by 50%.
Documoto helped Dragotec make parts lookup easier for their dealers. Dragotec needed better product documentation to support equipment repairs in tough farm conditions. They chose Documoto to improve... how they publish and share parts books. The solution made it easier for dealers to find the right parts. Dragotec saw faster publishing and quick adoption by their dealer network.
Documoto helped MacLean improve parts publishing and create a self-service customer portal. MacLean needed to support customers quickly when machines needed maintenance or parts. Documoto enhanced th...e customer experience and made it easier to order parts. The solution reduced machine downtime and improved publishing processes. MacLean's branches and customers now have global access to parts information.
