Documoto: Product updates, Customer stories, and Insights | 2026 Cuspera

Documoto helped DuraTech Industries modernize its dealer portal. The company moved from a slow, third-party system to a self-managed platform. DuraTech saw a 10–20% increase in parts sales and cut pa...rts sales staff costs by 50%. Parts catalog updates now happen instantly, not in weeks. Dealers use the new portal more, with over 1,500 logins in the first month. DuraTech improved efficiency and customer experience with Documoto.
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Documoto helped Viking improve support for their appliance customers. Viking used Documoto to give real-time updates to customers and service technicians. The platform made it easy to find and buy pa...rts. Viking reduced parts publishing time from 2 weeks to 30 minutes. The branded portal gave users a high-quality experience.
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Documoto helped BC Transit move from old software to an interactive online parts catalog. BC Transit used Documoto to make and share parts books and manage maintenance content in real time. The new s...ystem improved search and cut out extra work. BC Transit saw a 70% boost in productivity after using Documoto.
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Documoto helped Excel Industries fix parts inaccuracy for their dealer network. Excel Industries had delays of up to six months when using outside resources for technical documentation. With Documoto..., they now give real-time parts information to over 1,600 U.S. dealers and 30 distributors worldwide. 9 out of 10 dealers have adopted the new platform. This improved their publishing process and made parts information more accurate.
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Documoto helped Fecon improve service delivery and customer support with an online dealer portal. Fecon wanted a technical solution as they grew equipment sales. After using Documoto, Fecon increased... sales of replacement and maintenance parts by $2 million over five years without hiring more staff. Online orders grew from 10% to 63% of all aftermarket transactions. The solution made it easier for customers to get parts and support quickly.
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Documoto helped LA Metro improve maintenance efficiency for its large transit fleet. LA Metro replaced paper and PDF parts manuals with interactive digital catalogs using Documoto. This change increa...sed parts order accuracy to 100%. Mechanics now save 30 minutes for each error avoided, saving thousands of dollars weekly in downtime and labor. LA Metro improved order accuracy to over 99% and enhanced its ability to provide safe, reliable transportation.
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