Documoto Overview

Documoto enhances aftermarket operations through its interactive parts manuals and online ordering system. This platform centralizes OEM content, facilitating easier access and management for equipment manufacturers. By integrating seamlessly with existing systems, Documoto boosts parts sales and streamlines the ordering process. Its searchable and interactive manuals provide users with precise information, reducing downtime and improving customer satisfaction. A notable feature is its ability to unify disparate content, making it a valuable tool for manufacturers looking to optimize their aftermarket sales strategy.

Use Cases

Customers recommend Sending & Publishing Communications, Content Management, Engagement Management, as the business use cases that they have been most satisfied with while using Documoto.

Other use cases:

  • Onboarding
  • Market Research
  • Workflow Management
  • Advertisement
  • Playbook Creation
  • Helpdesk Management
  • Proposal & Quote Management
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Business Priorities

Increase Sales & Revenue and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Documoto.

Other priorities:

  • Improve ROI
  • Enhance Customer Relationships
  • Improve Digital And Social Presence
  • Acquire Customers
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Documoto Use-Cases and Business Priorities: Customer Satisfaction Data

Documoto works with different mediums / channels such as Mobile. and Mobile App.

Reviews

"...Documoto is an interactive publishing solution that simplifies the selling, managing, and supporting of machine and equipment parts...." Peer review

Documoto, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Documoto simplifies the creation, sharing, and selling of equipment parts catalogs. It offers a SaaS-based digital publishing platform for manufacturers and asset-intensive industries.

Documoto Customer wins, Customer success stories, Case studies

How does Documoto facilitate Sending & Publishing Communications?

How does Documoto facilitate Content Management?

Why is Documoto the best choice for Engagement Management?

What Are the key features of Documoto for Onboarding?

8 buyers and buying teams have used Cuspera to assess how well Documoto solved their E-Commerce Software needs. Cuspera uses 353 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.

DuraTech Industries - Manufacturing

Documoto helped DuraTech Industries modernize its dealer portal. The company moved from a slow, third-party system to a self-managed platform. DuraTech saw a 10–20% increase in parts sales and cut pa...rts sales staff costs by 50%. Parts catalog updates now happen instantly, not in weeks. Dealers use the new portal more, with over 1,500 logins in the first month. DuraTech improved efficiency and customer experience with Documoto.

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Viking - Consumer Goods

Documoto helped Viking improve support for their appliance customers. Viking used Documoto to give real-time updates to customers and service technicians. The platform made it easy to find and buy pa...rts. Viking reduced parts publishing time from 2 weeks to 30 minutes. The branded portal gave users a high-quality experience.

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BC Transit - Transportation/trucking/railroad

Documoto helped BC Transit move from old software to an interactive online parts catalog. BC Transit used Documoto to make and share parts books and manage maintenance content in real time. The new s...ystem improved search and cut out extra work. BC Transit saw a 70% boost in productivity after using Documoto.

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Excel Industries - Industrial Equipment

Documoto helped Excel Industries fix parts inaccuracy for their dealer network. Excel Industries had delays of up to six months when using outside resources for technical documentation. With Documoto..., they now give real-time parts information to over 1,600 U.S. dealers and 30 distributors worldwide. 9 out of 10 dealers have adopted the new platform. This improved their publishing process and made parts information more accurate.

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Fecon - Construction

Documoto helped Fecon improve service delivery and customer support with an online dealer portal. Fecon wanted a technical solution as they grew equipment sales. After using Documoto, Fecon increased... sales of replacement and maintenance parts by $2 million over five years without hiring more staff. Online orders grew from 10% to 63% of all aftermarket transactions. The solution made it easier for customers to get parts and support quickly.

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LA Metro - Transportation/trucking/railroad

Documoto helped LA Metro improve maintenance efficiency for its large transit fleet. LA Metro replaced paper and PDF parts manuals with interactive digital catalogs using Documoto. This change increa...sed parts order accuracy to 100%. Mechanics now save 30 minutes for each error avoided, saving thousands of dollars weekly in downtime and labor. LA Metro improved order accuracy to over 99% and enhanced its ability to provide safe, reliable transportation.

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Win Your Aftermarket With Documoto

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Peers used Documoto for sending & publishing communications and content management

Documoto Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.64/5 ★

Read Reviews (48)
Analytics

3.58/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.64/5 ★

Read Reviews (48)
Analytics

3.58/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Documoto

Overall Risk Meter

Low Medium High

Top Failure Risks for Documoto

Documoto Profile

Company Name

Documoto

Company Website

https://www.documoto.com/

HQ Location

800 Englewood Parkway, C201, Englewood, CO 80110, US

Employees

11-50

Social

Linkedin Twitter

Financials

SERIES B