Real-World Case Studies and Customer Success Stories with Distribution Engine

Distribution Engine helped Shutterstock save 60 hours per week by automating case routing. The tool cut case response times by... 6.5 hours. Shutterstock consolidated 18 Salesforce queues into one. The customer service team now manages case distribution on their own. Smart tagging and automated routing improved efficiency for global support.
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Distribution Engine helped 360 Learning fix slow and inaccurate lead routing. Their old system, LeanData, lost leads and slowed down... sales. With Distribution Engine, lead assignment became fast and accurate. The team now routes leads with over 97% accuracy. Lead response time is under 10 minutes. 360 Learning saw a 40% increase in lead conversions.
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Distribution Engine helped Aetna automate case routing in Salesforce. Before, managers spent up to 8 hours a day assigning cases... by hand. With Distribution Engine, cases now go to the right agent based on region, product, and other factors. Aetna saved over 8 hours per day and made their teams more productive. Managers now focus on higher-value work, and agents get cases faster. Built-in analytics give leaders better insight into team performance.
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Distribution Engine helped Tebra fix lead and case routing after a merger. Tebra unified their systems and used Distribution Engine... to automate assignments and manage rep availability. They saw a 95% drop in lead assignment errors. Response times improved by 40%. Lead conversion increased by 30%. Tebra now delivers faster, more accurate service and better customer experiences.
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Distribution Engine helped 360 Learning boost lead conversion by 40%. The company struggled with lost leads and slow routing using... LeanData. Distribution Engine fixed this with smart load balancing and flexible routing. Now, 97% of leads are assigned accurately. Lead response time is under 10 minutes. The team is more productive and efficient.
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Distribution Engine helped Aetna save over 8 hours a day by automating case routing in Salesforce. Before, managers spent up... to eight hours daily assigning cases. Now, cases go to the right agents based on region, product, and other factors. The tool reduced manual work, improved team productivity, and simplified workflows. Built-in analytics gave Aetna better visibility into team performance.
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