Results reported in published case studies.
Shutterstock
Media · Large
Shutterstock used Distribution Engine to automate case routing in Salesforce. The team saved 60 hours per week by eliminating manual sorting of customer inquiries. Response times dropped ...
Shutterstock used Distribution Engine to automate case routing in Salesforce. The team saved 60 hours per week by eliminating manual sorting of customer inquiries. Response times dropped by 6.5 hours. Distribution Engine enabled smart tagging and automatic assignment by language, skills, and location. Shutterstock consolidated 18 queues into one, supporting customers in 20 languages.
360 Learning
Education · Medium
+40% lead conversion
Distribution Engine helped 360 Learning boost lead conversion by 40%. The company struggled with lost leads and slow routing using LeanData. Distribution Engine’s smart load balancing and...
Distribution Engine helped 360 Learning boost lead conversion by 40%. The company struggled with lost leads and slow routing using LeanData. Distribution Engine’s smart load balancing and flexible routing fixed these issues. Now, 360 Learning routes leads with over 97% accuracy. Their team responds to leads in under 10 minutes. Productivity and conversion rates have improved across global markets.
Aetna
Insurance · Very Large
Aetna used Distribution Engine to automate case routing in Salesforce. Before, managers spent up to 8 hours a day assigning cases by hand. Now, cases are matched to agents based on locati...
Aetna used Distribution Engine to automate case routing in Salesforce. Before, managers spent up to 8 hours a day assigning cases by hand. Now, cases are matched to agents based on location, hours, and case type. This change saved over 8 hours daily and improved team productivity. The solution also reduced manual work and made reporting easier for managers.
360 Learning
Education · Medium
+40% lead conversion
Distribution Engine helped 360 Learning boost lead conversion by 40%. The company struggled with lost leads and slow routing using LeanData. Distribution Engine’s smart load balancing and...
Distribution Engine helped 360 Learning boost lead conversion by 40%. The company struggled with lost leads and slow routing using LeanData. Distribution Engine’s smart load balancing and flexible routing fixed these issues. Now, 97% of leads are assigned accurately and response time is under 10 minutes. The sales team is more productive and closes more deals.
Aetna
Insurance · Very Large
Aetna used Distribution Engine to automate case routing in Salesforce. Before, managers spent up to 8 hours a day assigning cases by hand. Now, cases are matched to agents automatically u...
Aetna used Distribution Engine to automate case routing in Salesforce. Before, managers spent up to 8 hours a day assigning cases by hand. Now, cases are matched to agents automatically using smart rules. This saves over 8 hours daily and reduces errors. Teams work faster and managers focus on more important tasks. Built-in analytics give leaders better insight into workloads.
Tebra
Information Technology And Services · Medium
−95% lead assignment errors
Distribution Engine helped Tebra cut lead assignment errors by 95%. After merging PatientPop and Kareo, Tebra unified lead and case routing on one platform. This change sped up response t...
Distribution Engine helped Tebra cut lead assignment errors by 95%. After merging PatientPop and Kareo, Tebra unified lead and case routing on one platform. This change sped up response times by 40%. Tebra saw a 30% increase in lead conversion. Automated rep availability and intelligent routing improved accuracy and customer experience.
