Real-World Case Studies and Customer Success Stories with Dialpad Ai Voice

Dialpad’s AI-powered platform helped Freedom Forever, America’s largest residential solar installer, save up to 3,900 hours per month. The company achieved... a 61.8% AI adoption rate and improved CSAT by 3.2% in just 91 days. Dialpad unified communications, analytics, and quality management, reducing downtime from weekly incidents to only three in eleven months. AI-driven coaching delivered over 4,700 recommendations monthly, supporting 999 employees across 70+ contact centers. This enabled Freedom Forever to keep homeowners confident during complex solar installations.
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Custom Ink used Dialpad to consolidate communications and boost efficiency by 20%. The company replaced fragmented tools with Dialpad’s AI-powered... platform for sales and support teams. Mobile access and real-time transcriptions improved customer engagement and reduced manual work. Automated call grading and AI recaps saved 1.5 to 2 hours per week for managers. Salesforce integration streamlined workflows and enhanced team collaboration.
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Dogdrop used Dialpad to fix communication issues caused by an outdated phone system. With Dialpad, Dogdrop can now make clear... VoIP calls and send over 50 text messages a day to keep dog owners updated. The team uses Dialpad’s desktop app to quickly respond to messages and route calls to the right person. Adding new users is simple, helping Dogdrop scale as it grows. Dialpad is now part of Dogdrop’s daily operations and supports fast, transparent communication with clients.
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Dialpad helped Custom Ink improve efficiency by 20%. The company had problems with fragmented communication tools and manual call grading.... Dialpad Support, Dialpad Sell, and Dialpad Connect let them combine voice and video calls in one place. Sales teams can now work from anywhere and follow up on missed calls. Support teams handle more calls and keep service quality high. Ai Recaps save agents time by making automatic call summaries.
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Dialpad helped CIVITAS, a real estate startup, improve call quality and reduce costs by $200 a month. The team now... uses real-time call transcripts and Salesforce integration to log every client interaction. Onboarding new team members and opening offices is fast and easy with Dialpad’s admin interface. Brokers can track listing inquiries and access property details from anywhere. Dialpad’s predictable pricing and strong support make it easy for CIVITAS to scale.
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Dialpad helped WeWork replace over 25 phone providers and four contact center apps with one unified platform. WeWork streamlined global... communication, reduced costs, and managed updates in real time. The sales team switched from desk phones to cloud-based softphones, improving productivity and flexibility. WeWork reported no major outages since using Dialpad. Hands-on customer service and built-in features made the transition smooth and reliable.
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Dialpad helps LemonBrew, a real estate technology company, handle pressure from customers and margin challenges. LemonBrew uses Dialpad Connect, Dialpad... Support, and Dialpad Sell. The platform uses AI to improve customer communications. The case study shares real-world examples of how AI supports their business. Results focus on better customer experience and efficiency.
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Dialpad helped RE/MAX move to a unified cloud communications platform. RE/MAX needed better flexibility, data analytics, and integrations for over... 140,000 agents worldwide. The old system was hard to use and required multiple tools. Dialpad provided a single platform with features like Ai Live Coach. The migration was fast, moving about a thousand numbers in six weeks. RE/MAX improved agent support and efficiency with Dialpad.
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Dialpad helped LeadSigma set up a new phone system in just 30 minutes. The Kansas-based startup needed a reliable, customizable... platform for high call volumes and fast onboarding. With Dialpad, LeadSigma doubled its demos-to-calls ratio and improved internal and external communications. The team now saves money and benefits from AI-powered call transcription and analytics. Dialpad’s support and easy scaling made it the right choice for LeadSigma’s sales operations.
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Jungle Disk switched to Dialpad after facing poor call quality and dropped calls with their previous provider. Dialpad Connect and... Dialpad Meetings improved their business communications. The onboarding process was smooth, with specialized support. Jungle Disk now uses Dialpad for their main company number, sales, and customer phone lines. They value features like voice transcription, call transferring, and mobile app functionality.
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CureMint used Dialpad to connect with over 700 dental offices. Their old phone system could not keep up with their... growth. Dialpad offered fast onboarding, seamless Salesforce integration, and customizable call routing. Calls now reach the right department quickly, and all calls are logged in Salesforce. CureMint’s team values Dialpad’s flexibility and cost-effective pricing.
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Dialpad helped Builder Prime set up a new business phone system in just one day. The company needed a unified... communications platform to support its growing customer base. Dialpad provided voice, text, and intelligent call routing, plus integration with Front for email. Builder Prime now answers more calls and provides faster customer support. The solution saves them over $100 a month and boosts team productivity.
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Dialpad helped Miller Law Firm stay connected with clients and staff during the COVID-19 pandemic. The firm used Dialpad’s cloud-based... phone system to work from anywhere and keep communication clear, especially for elderly clients. Integration with Clio allowed automatic syncing of client records and call notes. Dialpad’s AI-powered transcription saved time by creating real-time call transcripts. The solution made it easy to manage calls, forward numbers, and access all communication tools from any device.
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Harrelson & Harrelson LLP used Dialpad with Clio to improve call and time tracking. The firm switched from a server-based... phone system to Dialpad, enabling remote work and seamless client communication. Staff could track billable call time and maintain privacy. The integration helped the firm transition to remote work overnight during the pandemic. Harrelson & Harrelson continued to deliver strong client service without disruption.
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Dialpad helped Elise Buie Family Law Group handle 30 new client calls daily. The firm used Dialpad AI for real-time... transcription and sentiment analysis. This made it easy to spot call patterns and objections. The team saved about three hours each day by not manually reviewing calls. Dialpad's analytics improved sales operations and staffing. Integrations with HubSpot and Clio streamlined client intake and communications.
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Crunchbase uses Dialpad to help its remote workforce connect with customers and prospects. The sales and service teams can work... from anywhere using Dialpad Connect. This setup lets Crunchbase scale its communications as the company grows. The company saw a 30% increase in productivity. Dialpad supports quick and efficient engagement across devices and time zones.
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Dialpad helped BNamericas connect over 150 employees and 700 clients across Latin America. The old platform lacked Salesforce integration and... call metrics. Dialpad provided seamless onboarding, strong call quality, and easy integration with Salesforce, Outreach, and Clari. BNamericas now tracks call KPIs and assigns local or international numbers to boost pickup rates. The team saves time and works more efficiently with unified communications.
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Dialpad helped BNamericas connect over 150 employees and 700 clients across Latin America. The old platform lacked Salesforce integration and... call metrics. Dialpad provided seamless onboarding, strong call quality, and easy integration with Salesforce, Outreach, and Clari. BNamericas now tracks call KPIs and assigns local or international numbers to boost pickup rates. The team saves time and works more efficiently with unified communications.
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Randstad used Dialpad to unify its global voice communications for 50,000 employees. The company replaced legacy phone systems with a... single AI-powered cloud platform. Recruiters now save 10% of their time with AI transcriptions and speed up candidate screening. Integrations with Google Workspace and Salesforce save five hours per week. Dialpad’s support enabled fast migration across 39 offices and 1,400 departments. Randstad expects 150% growth in global users over three years with continued AI adoption.
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Evident, a legal tech startup, needed a phone system to connect attorneys and clients. They chose Dialpad for its seamless... features, easy setup, and affordable pricing. The team quickly started using Dialpad to manage outreach and track calls. Dialpad’s integrations and remote access tools helped Evident improve outbound sales activities. The company saved hundreds to thousands of dollars with Dialpad for Startups.
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DPN switched to Dialpad Connect to solve issues with their old phone system. Before, they had no call history or... analytics and had to do lots of paperwork. With Dialpad, they can see call history, transcripts, and analytics in real time. The team can label callers and forward calls easily. Dialpad AI helps by transcribing calls and capturing action items. Now, DPN tracks thousands of calls a week and sees detailed data they never had before.
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