Real-World Case Studies and Customer Success Stories with Dialpad Ai Voice

Dialpad WFM helped Wolf & Badger automate scheduling for their growing customer support team. The company replaced spreadsheets with automated... shift rotations across UK, US, and New Zealand time zones. This improved coverage for millions of customers and enabled 24/7 support. Dialpad WFM unified shift schedules, increased transparency, and made it easy to add new agents. The team now plans shifts eight weeks in advance and collaborates more efficiently.
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Virtuo used Dialpad WFM to manage a 24/7 customer service team across four countries and languages. Dialpad WFM provided hourly... forecasts and staffing recommendations for phone, email, and live chat support. This helped Virtuo avoid overstaffing and understaffing, ensuring fast response times. The platform also enabled Virtuo to plan staffing and budgets for the year using historical data and growth models. Virtuo now delivers consistent, high-quality customer support with better resource allocation.
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Triple Aught Design used Dialpad to connect its teams across warehouses, stores, and offices. Before Dialpad, their IT team struggled... with a complex VoIP system and employees had to share personal numbers. Dialpad let staff work from anywhere and made communication flexible and reliable. Teams now handle customer orders and shipments easily using Dialpad’s cloud platform. The company improved collaboration and created a modern retail experience for customers.
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Think Board used Dialpad to upgrade their communications as their team grew. They needed features like IVR menus, call recording,... and real-time AI transcription. Dialpad for Startups gave them these tools at a price they could afford. Setup was fast and easy. Now, they use call recordings for training and quality assurance. Integration with HubSpot lets them log and access calls directly in their CRM.
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The FruitGuys used Dialpad Connect to move their business to the cloud fast. They replaced a hard-to-manage phone system with... Dialpad’s cloud-based voice solution. The team now saves 10 hours a week thanks to Google Workspace integration. Only four reps handle customer service for nearly 80 employees. Real-time analytics help track calls and improve workflows. Dialpad’s integrations make work easier and boost productivity.
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Strawberry Hill Baking Company used Dialpad to fix missed calls and high phone bills. Before Dialpad, they missed up to... 700 calls a day during busy seasons. Dialpad's AI-powered contact center let them handle 1,000 calls daily and track every call. Real-time assist cards helped agents answer questions fast. The company saved tens of thousands of dollars each year on phone costs. Dialpad made it easy for agents to work remotely and serve more customers nationwide.
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Sonny's Enterprises used Dialpad AI to support rapid growth, including 22 acquisitions across 33 locations. The company needed a scalable... voice and contact center solution for over 1,200 employees. Dialpad Connect and Support enabled easy onboarding, mobile access, and centralized customer support. AI-powered features like real-time transcription and sentiment analysis saved agents 2-3 hours per week. Analytics and integrations helped Sonny's improve service and plan for international expansion.
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Smart AutoCare switched from on-premises systems to Dialpad's cloud contact center. They needed a flexible, scalable solution for fast-paced automotive... support. Dialpad enabled real-time analytics, easy call routing, and simple agent setup. The Playvox integration improved workforce management and scheduling. Smart AutoCare now tracks agent performance with QA scorecards and analytics. This led to better staffing, more work-life balance, and less turnover.
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Skedaddle Humane Wildlife Control used Dialpad to expand easily across Canada and the US. They switched from a legacy VoIP... system to Dialpad for better flexibility and fast onboarding. Adding new users and locations now takes minutes, not days. Agents can work from anywhere, even on a cruise ship, using Dialpad’s cloud platform. Built-in analytics help track call topics and improve agent training. Dialpad Meetings lets them record and share meetings for training and missed sessions.
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Riders Share used Dialpad to handle 3,000 calls a month as their business grew. The team expanded from one to... four remote agents, all using Dialpad’s cloud contact center. Dialpad’s analytics and real-time transcriptions helped track performance and improve service. Agents can send SMS messages to customers during calls, impressing users with fast responses. Dialpad’s affordable pricing and easy scalability supported Riders Share’s growth.
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Dialpad helped Platterz fix major call quality issues. Their old phone system dropped calls and had poor sound, hurting customer... experience. With Dialpad, Platterz teams save time and money. They now serve clients faster and in real time. Platterz is scaling sales and support globally using Dialpad's cloud communication platform.
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Outdoor Voices needed a single phone system for all locations. Their IT team struggled with multiple tools and inconsistent caller... experiences. Dialpad gave them one VoIP system for every team and device. Now, they can add or remove users easily. Call quality and routing improved for customer support. The customer experience is now better across all stores.
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New City Moving used Dialpad AI to improve customer service and streamline operations. Their old phone system could not support... remote work or provide analytics. Dialpad gave them real-time call insights, AI Scorecards, and live coaching tools. This helped them optimize staffing, speed up training, and increase call scoring from 4 to 30 cards per person. AI transcriptions and analytics made it easier to track customer sentiment and performance. The result was faster feedback, better training, and higher customer satisfaction.
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Dialpad WFM helped Lick cut planning time by 75%. Lick used Dialpad WFM to automate scheduling for its customer experience... team. The platform integrated data and created accurate daily schedules with little manual work. Lick improved service levels by prioritising tickets and managing staff availability. The dashboard gave Lick detailed metrics to track agent performance and response times.
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Dialpad helped Lakeshore Recycling Systems connect 200 employees across multiple offices. The company needed a reliable, scalable cloud communications platform... for waste management coordination. Dialpad's features like real-time alerts and supervisor dashboards improved efficiency. When a site accident took down phone lines, Dialpad's cloud system kept business running. Lakeshore now communicates quickly and efficiently across locations.
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KatKin used Dialpad WFM to manage rapid team growth and maintain a 4. 9 TrustPilot rating. The integration with Dixa...and Dialpad WFM took less than 24 hours and required no engineering. KatKin now spends less time on forecasting and scheduling. The support team can focus more on customer happiness. Dialpad WFM helps KatKin scale support while improving agent and customer experience.
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James River Equipment used Dialpad Connect to modernize communications across 65 locations. Their old phone system caused miscommunication and slow... onboarding. With Dialpad’s two-way screen share, they cut repeat customer trips by 75%. AI call transcripts and Salesforce integration reduced manual work and errors. Teams now onboard faster and help customers get the right part the first time.
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Dialpad WFM helped Hypervolt cut missed calls by 10%. Hypervolt used Dialpad WFM to improve staffing accuracy for their customer... support team. The tool's scheduling features let agents know when to focus on calls and when to handle other tasks. Staggered breaks and automated schedules reduced phone anxiety and boosted productivity. Managers gained confidence in team coverage and service quality.
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Hometree used Dialpad WFM to automate 24/7 support team scheduling. They replaced four systems and eliminated spreadsheets, saving team leads... over 30 hours per month. Dialpad WFM helped Hometree manage shift rotations, sync meetings, and integrate with Bamboo HR for time off. The platform improved fairness in scheduling and boosted team morale. Hometree became the highest-rated boiler insurance provider on Trustpilot with a 4.7-star score.
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Xero used Dialpad to unify its global communications. The company replaced many local PBX systems with one cloud-based platform. This... helped Xero save $500,000 each year in telephony costs. Employees can now work from anywhere and support customers worldwide. Dialpad integrates with Google Workspace and Salesforce for better sales and service. Xero’s IT team can set up new offices in minutes, not days.
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WizeHire used Dialpad to improve their callback time by 50%. Their old phone system lacked call routing, analytics, and flexibility.... Dialpad gave them real-time analytics, SMS messaging, and easy call routing. Coaches can now respond faster to clients and manage calls from anywhere. Integrating Dialpad with Slack helped them handle voicemails and texts in one place. WizeHire now supports more clients and scales their contact center easily.
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Dialpad Support helped Tucows Domains reach 95-100% forecasting accuracy for their global customer care team. With 100 agents supporting customers... in over 30 languages, Tucows switched from AWS Connect to Dialpad for real-time analytics and flexible IVR management. The move improved SLA adherence by 10% and boosted team efficiency by 10%. Dialpad’s built-in QA tools and AI-powered dashboards enabled faster coaching and a 5% increase in customer satisfaction. Tucows now delivers more responsive, data-driven support while reducing agent burnout and support costs.
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SpotOn cut BDR training time by 50% after switching to Dialpad AI. The team now makes 130,000 outbound calls per... month with fewer dropped calls and outages. Real-time transcriptions and sentiment analysis help managers coach agents and track performance. Salesforce integration saves 4 to 5 hours a week by logging calls automatically. Local presence lets agents use one number for all calls, reducing costs and complexity.
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SiteMinder used Dialpad's AI-powered platform to improve sales call insights and lower customer acquisition costs. The sales team now records... and analyzes calls easily, using Salesforce integration to centralize data and automate repetitive tasks. Dialpad AI provides behavioral metrics for every sales opportunity, helping track time spent and win-loss ratios against competitors. The team uses objective data to optimize onboarding and support digital transformation. SiteMinder expanded Dialpad to support teams for more coaching and analytics features.
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Dialpad helped Shopmonkey rebuild its support operations. Before Dialpad, Shopmonkey lost calls and had no visibility into customer issues. After... switching, phone volume jumped 30–40% as missed calls were recovered. The team unified all agents across channels, cutting average speed to answer to under 30 seconds. AI Scorecards in Dialpad improved QA scores from the low 80s to 92%. Shopmonkey now makes fast changes to call routing without IT help, boosting customer satisfaction.
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Removify used Dialpad to expand globally while keeping costs low. The company needed a scalable phone system that worked across... continents and integrated with Salesforce. Dialpad let Removify add new lines and offices quickly, manage international numbers, and centralize communications in the cloud. The Salesforce integration saved agents time by logging calls and providing call summaries. Dialpad’s startup program offered affordable pricing and lifetime discounts, supporting Removify’s growth.
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Dialpad helped RealtyNinja handle 37% more support calls without hiring extra agents. RealtyNinja switched from a buggy, unreliable phone system... to Dialpad for better call quality and global connectivity. The team uses Dialpad’s AI features for call transcription and real-time assistance. Agents now focus on clients instead of tech issues. Customer satisfaction and agent happiness both improved after the switch.
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PowerDMS switched to Dialpad after issues with their old phone system, including poor customer service and extra charges for features. Dialpad's cloud-based platform... let PowerDMS add users easily and work from anywhere. Real-time AI transcription and analytics improved call quality and reporting. Managers use AI tools to monitor calls and support agents instantly. Built-in analytics replaced manual reporting, making monthly stats easy to access and share.
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PagerDuty needed a better way to connect five global offices. They chose Dialpad for a cloud-based phone system. Employees could... use business numbers on their personal devices. The rollout was fast and required no training. Dialpad's app let staff call, text, and video chat from anywhere. PagerDuty now avoids long distance charges and keeps work and personal calls separate.
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Nexl used Dialpad Sell to support its remote, international business development team. The team grew from three part-time freelancers to... over 50 employees in 20 countries. Dialpad enabled Nexl to port and license phone numbers globally and provided AI-powered sentiment analysis for call reviews. Nexl quadrupled its closed deal rate from 1.2% to 4.8% in one year. Their sales pipeline nearly doubled, reaching $10 million top-of-funnel.
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LeadSigma switched to Dialpad for a new phone system and set it up in just 30 minutes. The team needed... a reliable, customizable platform to handle high call volumes and support rapid onboarding. Dialpad’s cloud-based solution let them add users easily, integrate with business apps, and save money. With AI-powered call transcription, LeadSigma doubled its demos-to-calls ratio and improved coaching for new hires. The company now manages both external prospecting and internal communications in one app.
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Katalyst, a cloud-based fintech startup, needed a flexible phone system to support its restaurant software business. The team chose Dialpad... for its mobility, easy onboarding, and affordable pricing. Katalyst onboarded everyone in just 20 minutes, with no downtime. The company can now add new lines and users quickly as it grows. Dialpad helps Katalyst stay connected, agile, and saves them about $150 a month.
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Jungle Disk switched to Dialpad after facing poor call quality and dropped calls with their previous provider. Dialpad Connect and... Dialpad Meetings improved their business communications. The onboarding process was smooth, with specialized support. Jungle Disk now uses Dialpad for their main company number and all sales and customer phone lines. They value features like voice transcription, call transferring, international calling, and mobile app functionality.
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InfoTrack moved its contact center to the cloud with Dialpad during the COVID-19 pandemic. The company needed a remote-friendly solution... for phone, email, and chat support. Dialpad enabled agents to work from anywhere and integrated easily with Salesforce. Built-in analytics and AI features helped supervisors manage quality and train agents. InfoTrack’s team now works more efficiently and delivers better customer service.
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Impel switched to Dialpad to handle over 1,800 calls a week. Their old phone system was hard to use and... could not support remote work. Dialpad made onboarding fast for 60 users across sales, marketing, and finance. The team now enjoys easy call recording, coaching, and seamless switching between desktop and mobile. Salesforce integration lets sales staff work in one place. Dialpad helped Impel keep running smoothly during the shift to remote work.
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The Hero Co used Dialpad AI to manage customer service for four brands with a 30-person team. Dialpad’s live dashboards... and analytics saved them 3-5 hours a week by making it easy to track call data and KPIs. Real-time Assist cards helped new agents answer tough questions and boosted their confidence. Integrations with Zoho CRM and Slack made workflows smoother. Call dispositioning and Custom Moments improved call quality and sped up quality assurance.
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Strategex used Dialpad Connect to improve research call quality. Before Dialpad, poor call connections hurt their customer experience and made... research calls hard to finish. They could not track or measure calls. After switching, call quality improved and researchers could work from any device. Their remote team gained more flexibility for client meetings.
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Dialpad helped Service Today connect 190 employees across Australia and the Philippines. The company needed a flexible, easy-to-use phone system... that worked with remote teams and integrated with their CRM. Dialpad was set up in just two hours, with no IT support needed. Features like real-time call analytics, AI-powered transcription, and CRM integration improved customer service. Technicians now use their business numbers on personal devices, keeping work and personal calls separate.
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Dialpad Connect helped RTM Business Group onboard quickly with no issues. The team found the cloud phone system easy to... use and a perfect fit for their needs. Dialpad’s hands-on support made setup smooth and tailored to RTM’s business. Nicholas Carroll praised the onboarding as flawless, calling it an "11/10" experience. RTM now enjoys seamless communication and collaboration across their teams.
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Rently switched to Dialpad to handle up to 3,000 calls per week and improve customer satisfaction. Their old system crashed... often and had poor reporting. With Dialpad, all calls are routed smoothly and tracked. Agents use AI-powered tools for real-time help and training. Rently now maintains CSAT scores over 4.5 across all departments. Managers use analytics and heat maps for better planning and reporting.
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Randstad moved from local phone systems to Dialpad’s AI-powered cloud communications. The company unified 50,000 employees across 700 locations with... a single voice solution. Recruiters now save 10% of their time using AI transcriptions and call recording. Integrations with Google Workspace and Salesforce save five hours per week. Dialpad’s migration support enabled fast rollout in multiple countries. Randstad expects 150% growth in global users over three years with new AI features.
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Dialpad helped The PT Services Group increase sales by 5-10% each year. The company switched from an on-premises system to... Dialpad to support remote work and connect agents nationwide. Real-time Assist cards let agents stay compliant with changing legislation and respond quickly to prospects. Custom Moments features save the team 20% of their time by tracking call topics and trends. Dialpad’s AI tools also help maintain a strong company culture and improve collaboration for remote teams.
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PeopleShare used Dialpad Connect to fix slow onboarding and outdated communications. Onboarding new users dropped from one hour to just... ten minutes. Live transcriptions help train recruiters and improve customer service. Custom APIs connect Dialpad with their ATS, cutting manual work and errors. Analytics let managers spot trends and make better decisions. PeopleShare now runs faster and serves clients better with Dialpad's AI-powered platform.
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MarketStar used Dialpad to upgrade from an old phone system. Their sales team can now make calls from any device,... anywhere. Dialpad's voicemail drop and real-time assist features helped reps save time and learn faster. Managers use call data and transcripts to coach teams better. MarketStar reduced ramp time for new reps and closed more deals with Dialpad.
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Dialpad Support helped a legal association save over 3 hours a week by automating tasks with AI. The team replaced... a costly, inflexible on-prem phone system with a unified cloud solution. Staff can now manage accounts, automate SMS replies, and reroute calls easily. Real-time analytics and transcriptions help agents track performance and improve service. The association now supports remote work and plans to add more integrations.
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Knock Out Recruiting used Dialpad to support its fully remote recruiting team. The company needed better call recording, analytics, and... training tools as it grew. Dialpad enabled managers to monitor calls, review transcripts, and coach staff in real time. Analytics helped set goals and track performance, improving client reporting and candidate experience. The team also benefited from reliable service and flexible phone number management.
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Vigilance Health used Dialpad AI to improve patient care and team efficiency. The team saved at least five hours a... week with real-time call transcription. Custom Moments and live sentiment analysis helped them track patient trends and train staff. Live coaching features made agents more confident and improved call quality. Click-to-call integration with their patient record system boosted workflow speed. Vigilance Health plans to use more Dialpad features to further enhance patient satisfaction.
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Thread Health used Dialpad to set up their communications in just 30 minutes. The healthcare startup needed a HIPAA-compliant, scalable,... and affordable platform. Dialpad provided easy onboarding, real-time AI voice transcription, and call routing features. The admin dashboard helped manage contact centers from one place. Dialpad for Startups saved Thread Health several hundred dollars per month.
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Proliance Surgeons unified communications for 80+ care centers using Dialpad Support. They cut telecom expenses by $40,400 per year. Dialpad... AI transcribes calls and voicemails, saving up to 30 minutes daily and improving patient-doctor communication. The platform reduced telecom trouble tickets by 35–40%. Real-time analytics help Proliance make smarter staffing and budget decisions. HIPAA compliance ensures patient data stays secure.
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Olansky Dermatology & Aesthetics switched to Dialpad and went fully remote in just 72 hours. The team replaced an outdated... on-premise system with Dialpad's cloud-based platform, making it easier to manage calls and appointments. Using features like Custom Moments and AI Scorecards, managers now review 100% of calls and save up to three hours per day. Real-time analytics help optimize staffing and improve patient service. Dialpad's tools have made patient communication faster, more accurate, and more personal.
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Metropolitan Pediatrics switched to Dialpad to connect six clinics and serve over 42,000 patients. Their old phone system made call... transfers and remote work difficult, costing valuable time. Dialpad’s cloud platform enabled easy setup, real-time changes, and HIPAA-compliant communication. Staff now use soft phones, manage calls from anywhere, and benefit from AI-powered transcription and analytics. The result is faster patient support, improved call routing, and better contact center management.
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Kentucky Organ Donor Affiliates (KODA) uses Dialpad to handle 10,000 calls a month from 120 partner agencies. Before Dialpad, KODA... struggled with call recording failures and lacked analytics. With Dialpad, they have reliable call recording, real-time analytics, and AI-powered CSAT insights. This lets them improve staffing, track call outcomes, and coach staff live. KODA now answers 90% of calls live and can quickly resolve issues using call transcripts and sentiment analysis.
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Dialpad helped Hopper, a leading musculoskeletal care provider, improve patient access and communication. Hopper used Dialpad’s AI-powered platform to route... calls, detect clinical risks, and provide real-time insights. The solution replaced legacy phone systems and enabled faster, more accurate patient scheduling. Clinicians gained better visibility into patient needs and workflows. Hopper saw improved patient experiences and more efficient operations across its clinics.
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Superior Press used Dialpad AI to improve customer satisfaction and save time. They replaced a difficult on-prem phone system with... Dialpad’s cloud platform. The team now uses AI-powered live transcriptions and sentiment analysis to check facts and coach agents. With Dialpad, Superior Press raised their CSAT score from 75% to 94% in four months. They also save at least 20% more time on calls and handle 7,000 to 8,000 calls each month.
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Stax used Dialpad to support over 200 employees and manage $10 billion+ in transactions. The company needed a scalable business... phone system with 24/7 support. Dialpad’s integration with HubSpot and robust admin portal improved organization and efficiency. Stax’s sales and support teams benefited from analytics, call routing, and real-time assist features. The solution enabled remote work and reduced operational costs while increasing team productivity.
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Dialpad WFM helped Paymentology automate global scheduling, boosting utilisation by 17. 4%. The company faced challenges with 24/7 coverage across...time zones and complex shift patterns. Dialpad WFM integrated with Zendesk, Slack, and HiBob to streamline scheduling and reduce manual work. Staffing efficiency improved by 11.4%, and schedule automation saved four weeks of time. Paymentology now delivers consistent, round-the-clock support for its global clients.
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Dialpad WFM helped Ophelos automate scheduling for their support team. Before, they used manual schedules that lacked flexibility and visibility.... With Dialpad WFM, Ophelos saved hours each week and improved channel coverage. The integration with Slack kept the team connected and informed. This led to more compassionate and responsive customer support.
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Mercuryo used Dialpad WFM to automate shift scheduling across three timezones. The team moved from spreadsheets to a single platform,... improving live chat response and KYC check scheduling. They reached a 90%+ service level target. Onboarding took just one week. Integrations with Intercom, BambooHR, Slack, and Outlook unified their workflow.
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Hometap used Dialpad to connect with homeowners in 15 states. The sales team relies on Dialpad’s integration with Salesforce and... Zendesk to manage calls and track productivity. Dialpad’s analytics help identify top performers and areas for training. Custom call routing and real-time assist features improve connection rates and meeting attendance. Hometap’s team benefits from flexible call management and responsive customer support as they expand nationwide.
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Dialpad helped Wilson Logistics manage 400 trucks and thousands of daily calls. The company switched from a complex on-premises phone... system to Dialpad’s cloud-based platform. This let them use softphones, MMS messaging, and real-time analytics. Recruiters now get driver documents faster with MMS. IT issues dropped, and staff can work from anywhere. Custom API integrations improved gate access for truckers. Phone system crashes are gone, and efficiency is up.
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Dialpad helped TRAFFIX, a global logistics provider with 750+ employees, upgrade from an outdated PBX system. TRAFFIX needed a scalable,... easy-to-use phone solution to support rapid growth and remote work. Dialpad delivered high call quality worldwide, seamless device switching, and advanced analytics for workforce scheduling. Real-time AI transcription and integrations improved collaboration and service. TRAFFIX can now add new users instantly and maintain top service standards as it grows.
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Dialpad helped PS Logistics unify communications across 16 companies and nearly 5,000 drivers. Before Dialpad, phone system chaos caused costly... downtime and stranded drivers. With Dialpad, PS Logistics eliminated weekly phone checks and cut new hire training to 30 minutes. AI-powered call routing connects drivers to the right support instantly. Integration with McLeod TMS saves hours for coordinators. Driver retention rates improved to 50%, nearly double the industry average.
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PartsSource switched to Dialpad AI to fix problems with their old phone system. They saw 40% cost savings compared to... their previous platform. Dialpad's AI-powered transcriptions and sentiment analysis helped managers quickly review calls and improve service. Real-time Assist cards and Salesforce integration made sales coaching and workflows easier. The sales call center expanded hours, now open 24 hours, six days a week. Automated call scoring saved time and improved feedback for agents.
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Nolan Transportation Group used Dialpad Sell to unify seven voice tools into one platform. They migrated 2,000 users in four... months, improving communication and sales efficiency. Salesforce integration let sales reps focus on selling, while managers used live call dashboards for real-time coaching. The IT team benefited from AI-powered call transcription and meeting recaps. NTG saw streamlined sales processes and better customer engagement.
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Dialpad unified Ocean Network Express's telephony across 200 offices in 47 countries. The company cut IT workload by almost 25%... after switching from legacy phone systems to Dialpad's cloud-based platform. Google Workspace integration made onboarding and provisioning fast and easy. Receptionists now route calls directly to the right department, improving customer service. Real-time analytics and automated reporting help every department track performance. ONE can now scale communications as it expands into new markets.
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Zorba used Dialpad to connect agents across three continents. The setup took less than an hour, and API integration for... automated texting was completed quickly. Zorba improved response time to homeowners by 75%. Agents now handle more tickets and communicate with thousands of users worldwide. Dialpad’s CRM integration and mobile app support daily operations and cost savings.
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WeWork used Dialpad to connect over 700 buildings and 1,500 employees worldwide. The company replaced a costly legacy phone system... with Dialpad’s unified communications platform. This change made it easy to manage phone lines, add virtual numbers, and support teams globally. WeWork eliminated 200 corporate cell phones, saving money and boosting messaging adoption. With Salesforce integration, teams improved NPS, reduced abandonment rates, and shortened handle times. Dialpad now supports WeWork’s global expansion and AI-driven improvements.
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Westward 360 improved productivity by 20% after switching to Dialpad AI. The real estate company unified its contact center across... teams in Chicago and the Philippines. Dialpad’s AI-powered analytics, live transcriptions, and real-time assist cards helped reduce training time by 50%. The new phone tree and API integration with Zendesk streamlined customer support. Westward 360 now handles calls faster and tracks customer satisfaction more accurately.
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RE/MAX used Dialpad's AI-powered cloud communication platform to unify its telephony and support over 140,000 agents worldwide. The company replaced... legacy systems with Dialpad, enabling seamless integration, real-time analytics, and AI-driven coaching. RE/MAX saved two hours per agent per onboarding session and improved agent retention. Features like sentiment analysis and Salesforce integration helped streamline workflows and enhance customer experience. Dialpad's tools empowered agents, boosted job satisfaction, and delivered measurable ROI for RE/MAX.
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PadSplit used Dialpad to grow from 5 to over 80 employees worldwide. The company needed a scalable cloud phone system... to handle thousands of calls each month. Dialpad enabled call recording, call tracking, and easy routing for their global team. Integration with PadSplit’s CRM and real-time analytics improved customer support. Remote training features helped onboard new agents quickly.
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LemonBrew used Dialpad to replace their old, unreliable phone system. With Dialpad, they made 57% more calls in four months,... even with a third of the staff. The sales team saved hours each day by integrating Dialpad with Salesforce. They gained fast access to call analytics and recordings. Text messaging volume rose by 162%. Dialpad helped LemonBrew work faster and reach more clients.
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Wiz Kid Learning needed a better phone system to support students and parents signing up for STEM courses. Their old system... was hard to use and hurt customer service. Dialpad offered an easy dashboard, flexible plans, and quick setup. The team now calls, texts, and meets from one app, helping them serve customers from anywhere. Built-in AI transcribes calls, making it easy to keep records and answer questions fast.
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Los Angeles Pacific University switched to Dialpad for their communications. They replaced several old phone systems with one unified platform.... The IT team now needs only one person to manage communications, instead of a whole team. Enrollment agents use AI-powered tools to save time and get real-time help on calls. Call audits dropped from 20 minutes to just a few minutes. Dialpad’s Salesforce integration lets agents log calls and texts easily, helping them track student enrollment more efficiently.
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Lingoda used Dialpad WFM to manage their global support team of 22 agents. Before Dialpad, they had a daily email... backlog of about 300 unsolved tickets. Dialpad WFM gave them better scheduling and capacity planning. In four months, Lingoda reduced their email backlog to zero. Their team now meets SLAs and supports customers more predictably.
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Kinetic Education used Dialpad to cut average call handling times by 20%. The company replaced costly desk phones with Dialpad’s... cloud-based platform, saving thousands of dollars each year. Their remote team now answers most calls within seconds, improving answer rates and building trust with families. Managers use real-time call monitoring and coaching tools to support agents and ensure consistent service. Dialpad helped Kinetic Education scale remote tutoring while maintaining high-quality support.
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Dialpad helped Tennessee Community Services Agency cut agent training time from 3 weeks to 4 days. The agency now saves... 1.5 hours daily with AI-powered call transcriptions and scorecards. Call routing ensures urgent calls reach the right person fast, improving response for sensitive cases. Cloud-based tools let staff work remotely and provide 24/7 support. TNCSA delivers better service to Tennessee citizens with faster onboarding and improved agent coaching.
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Miracle Messages uses Dialpad Connect to power its phone-based buddy system for unhoused neighbors. Volunteers easily connect with community members... and manage calls, even with low digital literacy. Dialpad lets them provide phone numbers for outreach and family reunification. The platform’s simple license management and toll-free hotline help Miracle Messages grow its support network. Dialpad enables volunteers to keep personal and work calls separate, making daily communication easy.
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Hopeworks uses Dialpad to connect underserved youths to opportunities. The nonprofit relies on phone and messaging to reach young people... who may not have computers or email. Dialpad lets mentors stay accessible from anywhere and on any device. Real-time call transcription helps the team keep track of conversations. Unified communications support Hopeworks’ mission to provide education and support.
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Dialpad helped The Roman Healthcare Group switch to a new phone system in minutes. The team had only about 10... minutes of downtime during migration. Dialpad’s integration with Google Workspace and Salesforce made calling and texting easier. Sales managers now coach new hires with call recordings and playlists. Average external talk time per employee increased by 90 minutes per week. Call volume has grown two to three times since switching.
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Jumpstart MD struggled with unreliable phone systems and poor support from previous providers. They needed a communications platform with strong... analytics, easy integration, and dependable service. Dialpad delivered clear call quality, 24/7 support, and seamless integration with Salesforce and Microsoft 365. The team now enjoys simple user management, SMS/MMS messaging, and robust call analytics. Weekly call logs and sentiment analysis help them track and improve member satisfaction.
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Healthvana used Dialpad's AI-powered voicemail and call analytics to improve patient support. Their old phone system caused delays and confusion... for the team. Dialpad enabled faster response times and better coordination. Voicemail transcriptions made it easy to gather patient info and reply quickly. Call analytics helped track team performance and recognize hard work. Healthvana now reaches underserved communities more efficiently and delivers COVID-19 results faster.
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RevLocal, a digital marketing agency, struggled with disconnected communication tools and slow onboarding. Dialpad unified their calling, texting, and call... recording into one app, streamlining user management and reducing IT support tickets. Salesforce integration and open APIs let RevLocal automate processes and access client data instantly. Dialpad's AI features provide real-time call transcription and coaching insights. Now, RevLocal manages multiple contact centers efficiently and supports growth with advanced analytics.
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Mono used Dialpad to support its remote and in-office teams. The agency cut communications costs by 60%. Dialpad’s cloud platform... let IT staff manage users quickly and easily. Teams now collaborate by voice, chat, and video from anywhere. Mono’s project managers and creatives work faster and more smoothly with Dialpad.
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Dialpad helped JumpCrew cut their sales cycle from 30 days to 15 days. Before Dialpad, JumpCrew's sales team missed calls... and had dropped connections. Sales managers struggled to coach reps due to limited call data. After switching, they quickly set up phone lines for hundreds of reps. Real-time data insights improved coaching and boosted rep productivity. The cloud phone system integrated with their tech stack, making sales teams more focused and effective.
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Dialpad has partnered with the Colorado Rockies Baseball Club as its official AI communications provider. The Rockies are deploying Dialpad's... AI platform to enhance fan experiences by improving communication across ticket sales and service channels. This initiative aims to provide real-time insights into fan interactions, helping the Rockies improve engagement and decision-making during games.
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Dialpad has been selected by the Colorado Rockies as their official AI communications provider. The Rockies will deploy Dialpad's AI... platform to enhance fan interactions and communication across various channels. The partnership includes Dialpad's sponsorship of the "Call Under Review" feature at Coors Field, highlighting their AI's role in improving customer experience.
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Penasco Valley Telephone Cooperative partners with GOCare and Dialpad to modernize customer engagement. Dialpad replaces PVT's outdated phone system, offering... call transcription and recording. The partnership integrates Dialpad's voice capabilities with GOCare's digital tools, enhancing customer service efficiency and experience.
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PVT has selected Dialpad and GOCare to enhance its customer experience by integrating voice and digital communication systems. This partnership replaces... outdated systems with Dialpad's advanced capabilities like call transcription and recording. GOCare's platform integrates SMS, web chat, and CRM tools, improving efficiency and customer service for PVT.
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