Real-World Case Studies and Customer Success Stories with DataMagine™

InfoGenesis POS, IG Kiosk, IG OnDemand, and IG KDS helped a multi-day resort solve staffing and guest service challenges. The resort used... self-service kiosks to increase transactions by 16%. 54% of all transactions now happen at kiosks. Per capita revenue went up by 4% year-over-year. Upsell revenue grew by 19%. Guest journey time dropped by 1.5 minutes with kiosks compared to standard POS.
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Agilysys Versa PMS helped 7 Cedars Casino in Sequim, Washington, manage its new resort. The system integrates with their food... and beverage and retail point of sale solutions. This gives staff a single view of guest information and operations. The hotel manager says this saves time and lets staff focus on guests. The director of IT highlights the partnership with Agilysys and the system's impact on business goals. The new hotel offers 100 rooms, meeting space, and four-star amenities.
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Agilysys solutions help Camelback Resort deliver great guest experiences. The resort uses Agilysys Versa for property management, InfoGenesis POS, Reserve,... Pay, and DataMagine. Staff see less downtime and more efficiency. DataMagine made check-in and check-out paperless. Leaders at Camelback say Agilysys software is stable and reliable. The resort relies on Agilysys to support its mission of guest satisfaction.
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Agilysys solutions helped a chain of indoor water parks improve guest experience and staff retention. They used InfoGenesis POS, IG... OnDemand, IG Kiosk, IG Flex, IG Quick Pay, IG KDS, Analyze, and Pay. Operators could interact more with guests and staff found the system easier to use. Self-service sales increased by 27% and check totals rose by 27%-30%. Revenue at outlets grew by 60%. Agent training time dropped from 8 days to 2 days.
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Agilysys InfoGenesis POS, Agilysys Pay, and Agilysys Analyze helped Cher-Ae Heights Casino upgrade its technology. The casino wanted EMV and... PCI compliance, more flexibility, and better operational insight. Agilysys solutions replaced a long-time competitor. InfoGenesis POS streamlined food and beverage operations. Agilysys Analyze gave real-time performance metrics and removed manual reporting. Agilysys Pay secured guest payments and improved data security. The casino expects better efficiency, security, and guest experience.
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Agilysys InfoGenesis POS, Agilysys Pay, and IG Flex helped Grand Casino Mille Lacs and Grand Casino Hinckley improve food, beverage, and retail operations. The casinos needed... integrated point-of-sale and payment gateway solutions to secure cardholder data and boost efficiency. Agilysys provided mobile and fixed POS systems with strong integration and security features. The technology streamlined operations and enhanced guest service. Management praised the state-of-the-art solutions for meeting all their criteria.
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Agilysys Pay helped Hershey Entertainment & Resorts Company protect guest payment data across nearly 500 terminals. HE&R needed to reduce... security risks and make payments easy and safe for guests. The solution provided point-to-point encryption and enabled EMV chip transactions. HE&R lowered PCI compliance costs and reduced data exposure. The company improved security without hurting guest service.
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Agilysys InfoGenesis POS, IG Flex, and Agilysys Pay helped InterContinental Chicago Magnificent Mile improve guest service at its food and beverage venues. The hotel needed... a new POS system to support high service standards and handle high transaction volumes. Agilysys solutions enabled efficient operations and enhanced the guest experience, including at the busiest Starbucks in the US. The hotel praised Agilysys for strong support and innovation opportunities. The new system helps optimize food and beverage operations and deliver unmatched service.
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IG OnDemand from Agilysys helps Kewadin Casinos offer contactless food and beverage ordering. Guests use their own devices to order... and pay, making service safer and faster. Kewadin Casinos improved operational efficiency and guest service with this solution. The casinos plan to expand IG OnDemand to replace room service and add machine-side dining. Agilysys also provides point-of-sale, property management, inventory, and document management solutions at Kewadin.
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Agilysys InfoGenesis POS, IG Flex, and Agilysys Pay helped Wequassett Resort and Golf Club improve guest service and boost revenue. The resort needed... both fixed and mobile point-of-sale solutions for its many amenities. Agilysys provided integrated systems designed for complex hospitality environments. The new technology improved operational efficiency and guest experience. The resort now offers better service in all areas, from restaurants to pools and beaches.
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Odawa Casino Resort used the Agilysys suite to improve operations after major renovations. They wanted better efficiency and a stronger... guest experience. The resort installed Agilysys Versa PMS, InfoGenesis POS, and Agilysys Pay. These tools help manage hotel operations, food and beverage, and payment processing. The general manager said the software fits their needs and will help them serve guests better.
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Agilysys Service helped Pinehurst Resort and Country Club improve guest check-in and staff productivity. The resort used the mobile workflow... management tool to send over 1,000 automated notifications in four weeks. This streamlined check-ins and reduced guest wait times. Pinehurst expects to save $60,000 in operational labor costs. The solution made room turnover faster and improved staff efficiency.
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Agilysys Stay and Agilysys Pay helped Portlander Inn improve guest connections and streamline operations. The inn wanted a property management... system that was easy to use and focused on guest needs. They chose Agilysys for its simple setup and guest-centric features. The new system gives the inn better insight into guest preferences and secures payment data. Portlander Inn expects to grow its business and offer more personal service with Agilysys.
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Agilysys solutions helped a premier entertainment resort in South Korea manage 1,275 rooms, a large casino, and a 15,000-seat arena. The resort needed... to support multiple languages and communication channels for its international guests and staff. Agilysys deployed Versa PMS, Book, Express Mobile, Service, DataMagine, InfoGenesis POS, IG OnDemand, IG KDS, and Reserve. The goal was to attract 3.5 million guests each year and become the largest entertainment resort operator in South Korea.
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InfoGenesis POS helped Rosewood Castiglion del Bosco improve food and beverage service. The resort needed a reliable point-of-sale system to... support five-star guest experiences. InfoGenesis POS offered fast service, easy integration, and customizable features. Staff productivity increased and guest service improved. The solution fit the resort’s high standards and evolving needs.
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Agilysys Stay PMS, Agilysys Book, and InfoGenesis POS helped Saba Rock Resort improve guest experience and boost operational efficiency. The resort used... these cloud-based solutions during its post-hurricane rebuilding. Agilysys Book made online reservations easy and increased revenue with flexible upgrades. Agilysys Stay PMS gave staff quick access to guest preferences for better service. InfoGenesis POS ensured high-quality restaurant and bar service, even without online connectivity. Saba Rock Resort focused more on guests and less on software.
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Agilysys LMS PMS, Express Kiosk, DataMagine, InfoGenesis POS, and Loyalty & Promotions helped the largest permanent circus in the world cut check-in times from 3 hours to 30 minutes. The hotel assigned... each clerk a bank of Express Kiosks for faster, simultaneous check-ins. This improved guest service and reduced costs. The Express Kiosk also increased upsell revenue by making the process easy and engaging for guests.
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Agilysys InfoGenesis POS, Loyalty & Promotions helped Ventura Iona manage a ship with double the capacity of previous vessels. The solution digitized... kitchen operations and enabled mobile POS, cutting revenue center change time to 2 seconds. Staff response times improved, and resources were consolidated for better efficiency. The system supported sustainability goals and made training easier. Guest experience and service levels increased despite larger scale and longer distances.
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Agilysys InfoGenesis POS and Agilysys Pay helped 172 live music venue in Las Vegas improve guest service and secure payments. The venue needed... a point-of-sale system that could launch quickly for their grand opening. Agilysys provided expert support and fast deployment. The new system made operations more efficient and improved the guest experience. The venue is satisfied with the results and expects ongoing benefits for staff and customers.
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Atrium campus card and Agilysys InfoGenesis POS helped the University of Houston modernize campus payments. The university wanted faster, easier... card management and checkout for students, faculty, and staff. The new system enabled one-tap payments and mobile POS, improving service speed and flexibility. Staff and customers now enjoy better service, real-time data, and a future-ready platform. The solution supports high-volume dining, retail, and special events across four campuses.
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Agilysys Eatec helped Catholic Charities of Southern Nevada modernize their food program operations. The organization needed better control over food... procurement, storage, and inventory. Eatec streamlined purchasing, managed inventory, and reduced costs. The solution supports a program that serves nearly 2 million meals each year. Efficiency gains allow more resources to go directly to client services. The VP of food services praised Eatec for helping keep administrative costs low.
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InfoGenesis POS and IG OnDemand helped a multi-hospital healthcare system improve food and beverage operations. The system needed to make... ordering, payment, and pickup easier and faster. After installing the solutions, foodservice sales went up by 79%. Staff could quickly remove unavailable items from menus. In 2023, they completed over 100,000 orders.
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