Retail Case Studies and Success Stories with Concentrix
CASE STUDY A major retailer
Concentrix helped a major retailer improve customer experience through a unified platform, leading to a 10% increase in customer satisfaction and a 5% decrease in support costs.
Computer Software Case Studies and Success Stories with Concentrix
CASE STUDY Leading analytics software
Concentrix helped an analytics software provider improve timely payments and customer feedback through dedicated relationship management, resulting in better forecasting and reinvestment.
Concentrix helped an analytics software provider improve timely payments and customer feedback through dedicated relationship management, resulting in better forecasting and reinvestment.
Oil & Energy Case Studies and Success Stories with Concentrix
CASE STUDY Energy Company
A regional energy company improved its website's self-service capability, reducing calls to customer service and enhancing digital customer experience.
A regional energy company improved its website's self-service capability, reducing calls to customer service and enhancing digital customer experience.
3D Cloud by Marxent used a generative AI chatbot to streamline furniture customization, reducing customer friction and handling millions of options in just 2 days.
3D Cloud by Marxent used a generative AI chatbot to streamline furniture customization, reducing customer friction and handling millions of options in just 2 days.
Fastly improved their Voice of Customer program, resulting in a 23.5-point increase in NPS within a year, by focusing on CX drivers and seamless system integrations.
Agentic AI Applications Empower Advisors to Close More Deals
Concentrix implemented its iX HeroTM agentic AI application for a leading moving and storage provider, enhancing sales performance and customer experiences. The AI-driven solution provided actionable... insights from 175,550 transcribed calls, improving sales close rates by 4% and achieving 85% accuracy in insights. This collaboration empowered 451 sales advisors, focusing on nurturing customer relationships and closing more deals.
Drowning in Customer Emails? Heres How a Global Logistics Giant Finally Came Up for Air.
Concentrix implemented an AI-driven logistics automation solution for a global logistics company, significantly enhancing email management. The system, integrating Azure storage and APIs, achieved ov...er 90% accuracy in intent classification and reduced response times from hours to seconds. This led to decreased operational costs and improved customer satisfaction, positioning the client as a digital transformation leader in logistics.
Generative AI & Application Management improves customer satisfaction
Concentrix partnered with a major Indian automotive manufacturer to deploy AI-driven application management services. By integrating generative AI and machine learning for incident triage, the client... achieved 40% faster response times, a 50% reduction in hot fixes, and doubled security in legacy code. This solution improved customer satisfaction, operational agility, and engineering efficiency in hybrid cloud environments.
Protected: Online gaming Trust & Safety Case Study: Content moderation for Young Adults
Concentrix provided specialized trust and safety solutions for a major international gaming platform, deploying regional operation centers and expert teams to address online threats and moderate cont...ent for a rapidly growing, predominantly young user base across LATAM and APAC regions.
Protected: Rethinking Escalations for Faster, Smarter Customer Support
Concentrix implemented real-time notification triggers in a global ecommerce client's Workbench system, resulting in a 60% improvement in first response time, a 7% increase in Quality Assurance pass ...rates, and more consistent issue resolution for escalated customer support cases.
Protected: Transforming Digital Operations for Scale and Speed
Concentrix partnered with a leading global short-form video platform to transform its digital operations, implementing a centralized knowledge hub and real-time coaching. This resulted in a 44% decre...ase in average handling time and a 30% drop in markdown instances for content moderation.
