Featured Industries
No results found
Try adjusting your search terms
Utilities Case Studies and Customer Success Stories with Concentrix
Energy Company - Utilities
Concentrix helped an energy company improve its web presence. The company faced challenges with its website performance. Concentrix provided a... solution to revitalize the site. The result was a better user experience and improved web performance. This case highlights digital transformation in the utilities sector.
Computer Software Case Studies and Customer Success Stories with Concentrix
MYOB - Computer Software - Large
Concentrix used AI to help MYOB with digital transformation. MYOB wanted to improve their digital services. Concentrix delivered a solution... using advanced AI technology. This helped MYOB change how they work and serve customers. The project focused on digital operations and enterprise technology. MYOB saw better results from their new digital tools.
Consumer Goods Case Studies and Customer Success Stories with Concentrix
Worldwide manufacturer of baby products - Consumer Goods - Large
Concentrix built a custom CRM for a global baby products manufacturer. The client faced poor support, an outdated CRM, and... messaging tools nearing end of life. Concentrix delivered a tailored CRM with video, stock management, and e-commerce features. They added bot-assisted messaging and integrated a third-party address finder. Results included a 62% drop in voice wait time, 70% lower abandonment, and a 17% NPS increase. Customer satisfaction rose by 9%.
Customer Success Stories of Concentrix
Leading UK Telecom Achieves 29% Increase in Cash Collected While Ensuring FCA Compliance
Concentrix helped a leading UK telecom achieve a 29% increase in cash collected per call by transitioning to an FCA-regulated product. The solution included... FCA compliance support, business intelligence, and outbound strategies. Concentrix used speech-to-text analytics for vulnerable customer focus, ensuring compliance and enhancing cash collection efficiency.
End-to-End Customer Finance Portal Modernization: MotoNovos Digital Transformation Journey
MotoNovo Finance, part of Aldermore Group, partnered with Concentrix to modernize its customer finance portal, enhancing user experience and operational efficiency. The new portal,... launched in September 2025, achieved a 200% increase in login actions and a 60% uplift in payment processing volumes. It features a scalable architecture, improved usability, and increased security, supporting seamless self-service and future-ready capabilities.
Agentic AI Applications Empower Advisors to Close More Deals
Concentrix implemented its iX HeroTM agentic AI application for a leading moving and storage provider, enhancing sales performance and customer experiences. The AI-driven solution... provided actionable insights from 175,550 transcribed calls, improving sales close rates by 4% and achieving 85% accuracy in insights. This collaboration empowered 451 sales advisors, focusing on nurturing customer relationships and closing more deals.
Drowning in Customer Emails? Heres How a Global Logistics Giant Finally Came Up for Air.
Concentrix implemented an AI-driven logistics automation solution for a global logistics company, significantly enhancing email management. The system, integrating Azure... storage and APIs, achieved over 90% accuracy in intent classification and reduced response times from hours to seconds. This led to decreased operational costs and improved customer satisfaction, positioning the client as a digital transformation leader in logistics.
Generative AI & Application Management improves customer satisfaction
Concentrix partnered with a major Indian automotive manufacturer to deploy AI-driven application management services. By integrating generative AI and machine... learning for incident triage, the client achieved 40% faster response times, a 50% reduction in hot fixes, and doubled security in legacy code. This solution improved customer satisfaction, operational agility, and engineering efficiency in hybrid cloud environments.
Protected: Online gaming Trust & Safety Case Study: Content moderation for Young Adults
Concentrix provided specialized trust and safety solutions for a major international gaming platform, deploying regional operation centers and expert teams to address online threats and moderate content for a rapidly growing, predominantly young user base across LATAM and APAC regions.
Protected: Rethinking Escalations for Faster, Smarter Customer Support
Concentrix implemented real-time notification triggers in a global ecommerce client's Workbench system, resulting in a 60% improvement in first response time, a 7% increase in Quality Assurance pass rates, and more consistent issue resolution for escalated customer support cases.
Protected: Transforming Digital Operations for Scale and Speed
Concentrix partnered with a leading global short-form video platform to transform its digital operations, implementing a centralized knowledge hub and real-time coaching. This resulted in... a 44% decrease in average handling time and a 30% drop in markdown instances for content moderation.