Call Center Dialer Overview

Call-center-dialer solutions by *astTECS offer omni-channel capabilities with live monitoring and advanced reporting. VICIdial is recognized as one of the best call center dialers.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Call Center Dialer.

Other use cases:

  • Conference Call Management
  • Call Recording
  • Telemarketing
  • Call Analytics
  • Training & Onboarding
  • Groups Management
  • Contact List Management
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Business Priorities

Enhance Customer Relationships and Launch New Products are the most popular business priorities that customers and associates have achieved using Call Center Dialer.

Other priorities:

  • Increase Sales & Revenue
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Call Center Dialer Use-Cases and Business Priorities: Customer Satisfaction Data

Call Center Dialer works with different mediums / channels such as Phone Calls, Offline, Events, etc.

Call Center Dialer's features include Recording, Live Monitoring, and Predictive Dialer.

Reviews

"...Predictive dialer/Hosted dialer/Call Center Software...." Peer review from iTecs Communications

Call Center Dialer, Plivo, Twilio, Twilio Programmable Voice, Truly Voice Platform, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Call Center Dialer Use Cases

How can Call Center Dialer enhance your Helpdesk Management process?

Call Center Dialer Helpdesk Management offers flexible, scalable call center solutions. These solutions provide features for call distribution, routing, and supervision. Furthermore, the software offers reporting, analytics, and performance monitoring capabilities.
"...Predictive dialer/Hosted dialer/Call Center Software...." Peer review from iTecs Communications

How does Call Center Dialer address your Engagement Management Challenges?

Call Center Dialer Engagement Management capabilities enhance agent preparedness and interaction quality. Supervisors can monitor and participate in agent interactions in real time. Agents can manage customer interactions efficiently through disposition assignments and campaign engagement.
"...Supervisor Confer with agents Supervisor feature to engage in conference with agents and customers in real-time...." Predictive & Auto Dialer Software

How does Call Center Dialer facilitate Communication Management?

16+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Call Center Dialer solved their Contact Center Software needs. Cuspera uses 386 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

lightning

Peers used Call Center Dialer for helpdesk management and engagement management

Call Center Dialer Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.06/5

Read Reviews (6)
Analytics

4.42/5

Read Reviews (9)
Custom Reports

4.37/5

Read Reviews (11)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.06/5

Read Reviews (6)
Analytics

4.42/5

Read Reviews (9)
Custom Reports

4.37/5

Read Reviews (11)

Software Failure Risk Guidance

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for Call Center Dialer

Overall Risk Meter

Low Medium High

Top Failure Risks for Call Center Dialer

astTECS Communications Profile

Company Name

astTECS Communications

Company Website

https://www.asttecs.com/

HQ Location

#35, Krishna Reddy Layout, Amar Jyoti Layout , Domlur, Bangalore, Karnataka 560071, IN

Employees

51-200

Social

Financials

NA