C3 CRM™ Overview

C3 AI CRM enhances CRM solutions with AI for better revenue forecasting and management. Get improved insights and efficiency by integrating this advanced technology.

Use Cases

Customers recommend Engagement Management, Identify Target Customers, Onboarding, as the business use cases that they have been most satisfied with while using C3 CRM™.

Other use cases:

  • Forecasting
  • Segmentation And Targeting
  • Collaboration
  • Lead Qualification: Technographic
  • Social Media Analytics
  • Rating And Review Management
  • Sending & Publishing Communications
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Improve Efficiency are the most popular business priorities that customers and associates have achieved using C3 CRM™.

Other priorities:

  • Acquire Customers
  • Increase Sales & Revenue
  • Improve Consistency
  • Scale Best Practices
  • Improve Visibility
  • Improve ROI
  • Increase Customer Life Time Value
See all business priorities See less business priorities

C3 CRM™ Use-Cases and Business Priorities: Customer Satisfaction Data

C3 CRM™ works with different mediums / channels such as E-Mail.

C3 CRM™'s features include Alerts: Popups & Notifications, Micro Customer Segmenting, and Personalization. and C3 CRM™ support capabilities include AI Powered, 24/7 Support, Email Support, etc. also C3 CRM™ analytics capabilities include Custom Reports, and Analytics.

Reviews

"I can buy all the parts, put them together, and try to build a computer, or I could go to an Apple Store and have a computer that works on day one. In more than one way, that's what we're seeing from your platform." - Roshan Shah

C3 CRM™, HoneyBook, The Flybook, 1crm, webCRM, etc., all belong to a category of solutions that help CRM All-in-One. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for C3 CRM™

Top Industries

  • Utilities
  • Oil & Energy
  • Education

Popular in

C3 CRM™ is popular in Utilities, Oil & Energy, and Education and is widely used by

C3 CRM™ Customer wins, Customer success stories, Case studies

What solutions does C3 CRM™ provide for Engagement Management?

How does C3 CRM™ facilitate Identify Target Customers?

What solutions does C3 CRM™ provide for Onboarding?

How can C3 CRM™ enhance your Forecasting process?

How can C3 CRM™ enhance your Segmentation And Targeting process?

11 buyers and buying teams have used Cuspera to assess how well C3 CRM™ solved their CRM All-in-One needs. Cuspera uses 512 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM All-in-One needs.

CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Roshan Shah

VP, Collaboration & Support Center Operations

Georgia Pacific

I can buy all the parts, put them together, and try to build a computer, or I could go to an Apple Store and have a computer that works on day one. In more than one way, that's what we're seeing from your platform. Testimonial By Roshan Shah
C3 CRM™ testimonial

Gil Quiniones

President and CEO

New York Power Authority

Our partnership with C3.ai is an important step in NYPA’s journey to become the nation’s first end-to-end digital utility. Testimonial By Gil Quiniones
C3 CRM™ testimonial

Dr. Richard Soley

Executive Director

IIC

Solutions such as C3.ai are necessary to enable decision makers, developers, and data scientists to realize the promise of smart, connected devices. Testimonial By Dr. Richard Soley
CUSTOMERS TESTIMONIALS
C3 CRM™ testimonial

Roshan Shah

VP, Collaboration & Support Center Operations

Georgia Pacific

I can buy all the parts, put them together, and try to build a computer, or I could go to an Apple Store and have a computer that works on day one. In more than one way, that's what we're seeing from your platform. Testimonial By Roshan Shah
C3 CRM™ testimonial

Gil Quiniones

President and CEO

New York Power Authority

Our partnership with C3.ai is an important step in NYPA’s journey to become the nation’s first end-to-end digital utility. Testimonial By Gil Quiniones
C3 CRM™ testimonial

Dr. Richard Soley

Executive Director

IIC

Solutions such as C3.ai are necessary to enable decision makers, developers, and data scientists to realize the promise of smart, connected devices. Testimonial By Dr. Richard Soley
 

C3.ai Selected by U.S. Army to Advance AI-Driven Combat Logistics - Yahoo Finance

C3.ai has been selected by the U.S. Army's Rapid Capabilities and Critical Technologies Office to enhance AI-powered logistics for Army formations. This collaboration aims to improve forecasting for ...critical resources, thereby strengthening operational efficiency and combat readiness. The integration of C3.ai's technology into Brigade Command & Control networks highlights the growing role of enterprise-scale AI in defense operations.

Read on →
 

Tech deals : HCLTech, C3 AI, Directful, Aircall

The U.S. Department of Health and Human Services (HHS) has selected C3 AIs Agentic AI Platform to integrate NIH, Medicare, Medicaid, and state registry data under a secure, scalable framework. This i...nitiative enhances data governance, privacy, and compliance, supporting advanced public health analytics and medical research, and highlights C3 AI's expanding role in enterprise health data management.

Read on →
 

Eletrobras to deploy C3 AI Grid Intelligence across transmission network

Eletrobras to deploy C3 AI Grid Intelligence across transmission network

Read on →

a leading U.S. home furnishings retailer - Retail

C3 AI Pricing Optimization helped a leading U.S. home furnishings retailer fix its pricing strategy. The company had inconsistent pricing and lost revenue across 40 markets. Sales reps set discounts ...without a central system. C3 AI worked with the retailer for 12 weeks. They used data and AI to make pricing smarter. The company improved margins and win rates. They now use real-time pricing insights and make faster decisions.

Read on →

global cement manufacturing company - Manufacturing

C3 AI Reliability helped a global cement manufacturing company reduce equipment downtime. The company faced frequent failures in its vertical roller mills, causing high costs and lost revenue. Their ...in-house predictive maintenance tool gave too many false alarms and was not widely used. C3 AI worked with the company for 26 weeks to deploy C3 AI Reliability across 10 mills in 7 countries. The solution unified three years of data and improved monitoring. This led to better adoption and fewer false alerts.

Read on →

Top five managed healthcare organization in the US - Hospital & Health Care

C3 AI Patient Risk helped a top five managed healthcare organization in the US address rising opioid dependence among members. The company faced high costs from treatment and lost productivity. Their... internal team built a machine learning model to predict opioid risk, but struggled to scale it. C3 AI developed an enterprise application in four weeks on the C3 AI Platform. This solution let the company classify millions of patients by risk and target care to those most at risk.

Read on →

C3 AI CRM

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Frequently Asked Questions(FAQ)

for C3 CRM™

What is C3 CRM™?

C3 CRM is a real-time predictive customer relationship management (CRM) application that leverages real-time machine learning and AI to generate recommendations that drive operational excellence and profitability across sales, marketing, and customer service. It helps to enhance customer relationships, scale best practices, and increase sales and revenue.

It pursues the highest-value sales opportunities using AI-based predictions including closure likelihood, expected revenue, product preferences, and key decision-maker contacts. It also prioritizes high-yield sales prospects that match the target profile from C3 AI CRM’s proprietary prospect-ranking system and predicts the lifetime value of leads as they arrive in the CRM system to evaluate the meeting quality standards.

Features of C3 CRM are improved forecast accuracy that automatically updates in near real-time, dynamically predict lead quality, lifetime value, and churn likelihood to reduce the cost of acquisition and improve conversion, predict propensity to buy, the likelihood of closure, product preferences, and deal risks, and recommend the best actions to sales representatives and many more.

What is C3 CRM™ used for?

C3 CRM™ is a CRM All-in-One Software mainly used by its customers to Enhance Customer Relationships and Improve Efficiency by Engagement Management, Identify Target Customers and Onboarding .

What are the top features of C3 CRM™?

Alerts: popups & Notifications, Micro customer segmenting and Personalization are some of the top features of C3 CRM™.

Who uses C3 CRM™?

C3 CRM™ is used by Utilities, Oil & Energy and Education among other industries.

What are C3 CRM™ alternatives?

HoneyBook, The Flybook, 1Crm and WebCRM are popular alternatives for C3 CRM™.

Where is C3 CRM™ located?

C3 CRM™ is headquartered at 1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US.
lightning

Peers used C3 CRM™ for engagement management and identify target customers

C3 CRM™ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.36/5

Read Reviews (152)
Custom Reports

4.42/5

Read Reviews (76)
Analytics

4.37/5

Read Reviews (61)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.36/5

Read Reviews (152)
Custom Reports

4.42/5

Read Reviews (76)
Analytics

4.37/5

Read Reviews (61)

Software Failure Risk Guidance

?

for C3 CRM™

Overall Risk Meter

Low Medium High

Top Failure Risks for C3 CRM™

C3.ai, Inc. News

Executive

C3.ai Restructuring And Defense Pivot Reframe Growth And Risk Profile

C3.ai is undergoing a major restructuring, reducing its workforce by 26% and appointing Stephen Ehikian as CEO. The company is pivoting towards federal defense contracts, aiming to offset a 46% revenue decline and significant losses. This shift focuses on leveraging existing defense agreements, such as a $500 million contract with the Missile Defense Agency, amidst competition from larger players like Palantir and Microsoft.

Company

C3.ai Announces Major Restructuring Amid Steep Revenue Decline

C3.ai is undergoing a major restructuring following a 46% revenue decline in Q3 2026. The company plans to cut over 25% of its workforce and focus on large-scale enterprise contracts. Despite financial challenges, C3.ai maintains $622 million in cash reserves and no long-term debt, providing a buffer for its turnaround strategy.

Financial

C3.ai's Financial Struggles and Restructuring Amid Defense Contract ...

C3.ai is undergoing significant restructuring due to a 46% revenue decline in late 2025, implementing a $135 million cost-cutting plan and reducing its workforce by 26%. The shift to a consumption-based pricing model has increased revenue volatility, impacting subscription revenue. Despite a $500 million defense contract, the company faces challenges in stabilizing revenue and achieving profitability by 2027.

Company

C3.ai slashes 26% of staff as CEO admits failure to deliver and ...

C3.ai announced a 26% workforce reduction following a disappointing fiscal third quarter, with revenue falling 50% year-over-year to $53.3 million, missing expectations. CEO Stephen Ehikian admitted to overspending and aims to restructure costs and simplify management to capture AI market opportunities. The company also revised its full-year revenue guidance downwards, reflecting a reassessment of its growth trajectory.

C3.ai, Inc. Profile

Company Name

C3.ai, Inc.

Company Website

//c3.ai

HQ Location

1300 Seaport Blvd., Suite 500, Redwood City, CA 94063, US

Employees

201-500

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