Brightpearl Overview

Brightpearl serves as a Retail Operating System tailored for retailers and wholesalers seeking hyper scalability. It automates back-office operations, allowing businesses to reclaim time and focus on growth. In real-world applications, Brightpearl streamlines inventory management, order processing, and customer data handling, reducing manual errors and enhancing efficiency. Retailers using Brightpearl can adapt swiftly to supply chain disruptions and maintain profitability by optimizing resource allocation. The system's integration capabilities ensure businesses can meet customers wherever they shop, whether online or offline. Brightpearl's support infrastructure provides expert guidance, ensuring seamless adoption and ongoing success.

Use Cases

Customers recommend Order Management, Proposal & Quote Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Brightpearl.

Other use cases:

  • Touchpoint Management
  • Products & Pricelist Management
  • Channel Management
  • Account Management
  • Contact List Management
  • Communication Management
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Brightpearl.

Other priorities:

  • Increase Sales & Revenue
  • Improve Digital And Social Presence
  • Improve Internal Communications
  • Scale Best Practices
  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
  • Improve Consistency
  • Improve Efficiency
  • Improve ROI
  • Increase Customer Life Time Value
  • Grow Market Share
  • Improve Brand Engagement
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Brightpearl Use-Cases and Business Priorities: Customer Satisfaction Data

Brightpearl works with different mediums / channels such as Offline. Point Of Sale. Review Sites etc.

Brightpearl's features include Recording, Personalization, Ticketing, etc. and Brightpearl support capabilities include Chat Support, Email Support, Phone Support, etc. also Brightpearl analytics capabilities include Analytics, and Custom Reports.

Reviews

"We’ve been delivering 99% of orders as next day delivery during the pandemic – with less staff. Brightpearl has been essential to our success." - Rob Cooper

Brightpearl, Openbravo Commerce Cloud, RetailNext, Tagshop, SPS Commerce Analytics, etc., all belong to a category of solutions that help Commerce and Sales. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Brightpearl offers automated order management for retailers, wholesalers, and multichannel brands. Orders from all channels are efficiently processed and managed in one place.

Popular Business Setting

for Brightpearl

Top Industries

  • Retail
  • Wholesale
  • Apparel & Fashion

Popular in

  • Small Business
  • Mid Market
  • Enterprise

Brightpearl is popular in Retail, Wholesale, and Apparel & Fashion and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on Brightpearl Use Cases

What Are the key features of Brightpearl for Order Management?

What solutions does Brightpearl provide for Proposal & Quote Management?

How can Brightpearl optimize your Helpdesk Management Workflow?

What solutions does Brightpearl provide for Touchpoint Management?

What solutions does Brightpearl provide for Products & Pricelist Management?

39+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Brightpearl solved their Commerce and Sales needs. Cuspera uses 3197 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Commerce and Sales needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Brightpearl testimonial

Rob Cooper

Fairfax & Favor
We’ve been delivering 99% of orders as next day delivery during the pandemic – with less staff. Brightpearl has been essential to our success. Testimonial By Rob Cooper
Brightpearl testimonial

Ahmed Haider

Zookal
We’re now able to synchronize inventory seamlessly and remove hurdles in our picking and packing process, which has resulted in a huge reduction in time spent getting orders out of the door. It means our customers are getting their educational materials faster than ever. Testimonial By Ahmed Haider
Brightpearl testimonial

Bruce Gibson

Electric Tobacconist
Two years ago we were processing 1300 orders a month, and post-Brightpearl, we’re processing approximately 25,000 orders a month. Testimonial By Bruce Gibson
CUSTOMERS TESTIMONIALS
Brightpearl testimonial

Rob Cooper

Fairfax & Favor
We’ve been delivering 99% of orders as next day delivery during the pandemic – with less staff. Brightpearl has been essential to our success. Testimonial By Rob Cooper
Brightpearl testimonial

Ahmed Haider

Zookal
We’re now able to synchronize inventory seamlessly and remove hurdles in our picking and packing process, which has resulted in a huge reduction in time spent getting orders out of the door. It means our customers are getting their educational materials faster than ever. Testimonial By Ahmed Haider
Brightpearl testimonial

Bruce Gibson

Electric Tobacconist
Two years ago we were processing 1300 orders a month, and post-Brightpearl, we’re processing approximately 25,000 orders a month. Testimonial By Bruce Gibson

Case Studies

Consumer Goods

CASE STUDY Wolverson Fitness

Brightpearl helped Wolverson Fitness fix manual order and stock problems. The company used Brightpearl to connect Shopify and automate order fulfillment. This saved them a full-time hire and 40 hours... each month. Productivity went up by 300%. Brightpearl's analytics let them see sales and stock in real time. The system was easy to set up and use, and the team liked the customer service.

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Apparel & Fashion

CASE STUDY Wild Rye

Brightpearl helped Wild Rye, a women's outdoor apparel brand, fix their manual inventory and order management. Before, the team spent hours on spreadsheets and often made mistakes. With Brightpearl, ...they now have one central system for wholesale and direct-to-consumer sales. Automation saves them 80 hours a month by handling orders, inventory, and shipping. The team can now focus on growth and serving customers better.

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CASE STUDY Vape HQ

Brightpearl helps Vape HQ grow their business. The customer success team gives insights and advice to improve operations. Vape HQ can focus more on growth. The team provides support and helps Vape HQ... use the system better.

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Food & Beverages

CASE STUDY Biscuiteers

Brightpearl helped Biscuiteers manage rapid growth and complex operations. The company needed a system to track stock, sales, and orders across multiple channels. Brightpearl automated back office ta...sks and unified sales, accounting, and inventory. This gave Biscuiteers a clear view of business operations and improved analytics. Sales doubled during lockdown, reaching £11.5 million, and Brightpearl was implemented in under three months.

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Retail

CASE STUDY Wexel Art

Brightpearl helped Wexel Art, a female-led Austin framing retailer, fix their inventory and order management. Before Brightpearl, they used manual spreadsheets and had big inventory swings. They swit...ched to Brightpearl in 2020 and finished setup in five months. Now, Brightpearl automates inventory updates and order tracking. The team saves time and has better visibility into their business. Wexel Art grew 89% in one year and became the fastest-growing homeware retailer in the USA.

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Consumer Goods

CASE STUDY USA Lab

Brightpearl helped USA Lab fix inventory and order management problems. USA Lab struggled with overselling and out-of-stock issues after rapid growth. Cin7 failed to meet their needs, especially with... QuickBooks integration. Brightpearl managed the setup in 90 days and provided expert training. Automation features now save USA Lab 60 hours each month. The system makes warehouse and stock management easy and fast.

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Frequently Asked Questions(FAQ)

for Brightpearl

What is Brightpearl?

Brightpearl is the Retail Operations Platform that puts orders, inventory, financials, POS and CRM in one place. Its a platform for retailers, wholesalers and brands. It helps to enhance customer relationships and increase customer life time value.

Brightpearl gives effective request processing workflows to guarantee that orders from all channels are overseen in one spot and mechanized at every possible opportunity. Its automated order management has all of the features to control the orders across all sales channels, and maintain the customer loyalty and client relationships.

What is Brightpearl used for?

Brightpearl is a Commerce and Sales Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Order Management, Proposal & Quote Management and Helpdesk Management .

What are the top features of Brightpearl?

Recording, Personalization and Ticketing are some of the top features of Brightpearl.

Who uses Brightpearl?

Brightpearl is used by Retail, Wholesale and Apparel & Fashion among other industries.

What are Brightpearl alternatives?

Openbravo Commerce Cloud, RetailNext, Tagshop and SPS Commerce Analytics are popular alternatives for Brightpearl.

Where is Brightpearl located?

Brightpearl is headquartered at Limited North Park Newcastle upon Tyne NE13 9AA.
lightning

Peers used Brightpearl for order management and proposal & quote management

Brightpearl Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (104)
Custom Reports

3.32/5 ★

Read Reviews (458)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

2.50/5 ★

Read Reviews (4)
Analytics

4.39/5 ★

Read Reviews (104)
Custom Reports

3.32/5 ★

Read Reviews (458)

Software Failure Risk Guidance

?

for Brightpearl

Overall Risk Meter

Low Medium High

Top Failure Risks for Brightpearl

Sage Group plc News

Product

MineralTree, Sage Launch Vendor Payments Solution

MineralTree and Sage have launched a joint vendor payments solution, integrating Sage's accounting software with MineralTree's automated accounts payable platform. This collaboration streamlines invoice processing, enhances payment automation, and helps mid-sized businesses improve cash flow management and reduce manual workloads.

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Partnership

Sage and Tractics Announce Partnership to Deliver a Powerhouse Cloud Solution for Heavy Civil Contractors - Yahoo Finance

Sage and Tractics are partnering to offer a cloud solution for heavy civil contractors.

Read more →
Partnership

Sage and Tractics Announce Partnership to Deliver a Powerhouse ...

Sage and Tractics have announced a partnership to enhance their offerings.

Read more →
Awards

Sage Wins TrustRadius 2025 Buyers Choice Awards

Sage has won the TrustRadius 2025 Buyers Choice Awards.

Read more →

Sage Group plc Profile

Company Name

Sage Group plc

Company Website

https://www.sage.com/en-gb/

Year Founded

2002

HQ Location

Limited North Park Newcastle upon Tyne NE13 9AA

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

M&A