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Aternity

4.48 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆
(1083 Reviews, Testimonials & Expert Opinions)
(1083 Reviews, Testimonials & Expert Opinions)

The Digital Experience Management Company

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About Aternity

Aternity is a Digital Experience Management platform that provides AI-powered analytics and self-healing control to improve employee productivity and customer satisfaction. It gets to market fast with high quality apps, drive down the cost of IT operations, and mitigate the risk of IT transformation. It helps to bring business context to every end-user, application and activity to inform remediation, drive down costs and improve productivity.

Aternity delivers a complete view of digital experience for the business, their employees and their customers. It ensures quality SaaS app performance by monitoring what users actually see. Its key capabilities include end-user experience monitoring, application performance monitoring, device performance monitoring (DPM) and Benchmarking.

Some of its features include automatic discovery, click to render, change validation, ensure better service with an Experience Level Agreement (XLA), validate the impact of change, track adoption, extract business and app intelligence with AI and data analytics and more.

Evaluating Aternity for your Digital Experience Platform need?

wyz, your personal AI advisor

Our AI advisor, Wyz, harnessed 1083 insights from peers and experts who used Aternity to help you determine how well it fits your Digital Experience Platform needs.

Reviews

Cuspera curates public sources on the Interest such as peer reviews, customer case studies and testimonials and expert blogs along with software vendor provided installation data to help you assess how well Aternity solves your Digital Experience Platform needs.

Peer and Expert Opinions
for Aternity

Goals

Improve efficiency and Improve digital and social presence are the most popular goals peers achieved using Aternity .

Other goals:

  • Enhance customer relationships
  • Enter new markets internationally or locally
  • Increase sales & revenue
  • Acquire customers
  • Manage risk
  • Scale best practices
See all goals See less goals

Channels

It is the best suited for e-mail, phone calls, mobile, channels.

Other channels:

  • chat
  • mobile app
  • website
  • Skype
  • video
  • Slack
  • offline
  • on premises
See all channels See less channels

Processes

Peers recommend collaboration, helpdesk management, competitive intelligence, as the business processes that they have been most satisfied while using Aternity .

Read Peer and Expert Experience for Business Use Cases

BUSINESS USE CASE

SATISFACTION

PEER EXPERIENCES

Collaboration With E mail

"...Winston & Strawn s attorneys and staff depend on desktop applications for every phase of a case: email communications with clients, collaboration with colleagues, drafting and reviewing legal documents, and more...."
Winston & Strawn LLP

Helpdesk management With Phone calls

"...A consumer to consumer retailer improved their call center application performance by 34%...."
IT Service Benchmarking: Leverage Data to Improve Performance

Competitive intelligence

"...Aternity SaaS manages millions of endpoints, so we have a vast trove of IT service benchmark data...."
IT Service Benchmarking: Leverage Data to Improve Performance

+22 more business use cases

Our AI advisor, Wyz, harnessed 1083 insights from peers and experts to help you assess how these Aternity use cases fit your Digital Experience Platform needs.

Peers used Aternity to Improve efficiency and Improve digital and social presence

Verify if it works for you

Peer and Expert Opinion on Features
for Aternity

  • Low
  • Medium
  • High

Dashboard

Ticketing

Alerts: popups & Notifications

Feedback surveys

IT and Other Capabilities
for Aternity

  • Low
  • Medium
  • High

data

Data Import

Data Export

Support

24/7 Support

Chat Support

Phone Support

Email Support

Other

AI Powered

Analytics

Custom Reports

Failure Risk Guidance Security Report ?

Overall Risk Meter

Low Medium High

Top Failure Risks for Aternity

Vendor Profile Details

Company Name Aternity
Company Website https://www.aternity.com/
Year Founded 2004
HQ Location 125 Cambridgepark Drive Cambridge, MA
Employees 101-250
Social