Riverbed Overview
Riverbed's AI-driven observability platform addresses the challenge of maintaining exceptional digital experiences by improving performance and resolving IT issues. It offers a solution for businesses struggling with tool sprawl and the need for seamless user interactions. The platform leverages artificial intelligence to provide insights that enhance digital operations, ensuring reliable and efficient service delivery. This approach not only helps in identifying and fixing issues proactively but also supports an organization's broader strategic goals by delivering consistent user satisfaction and reducing operational complexities.
Use Cases
Customers recommend Collaboration, Competitive Intelligence, Contract Management, as the business use cases that they have been most satisfied with while using Riverbed.
Business Priorities
Improve Efficiency and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Riverbed.
Riverbed Use-Cases and Business Priorities: Customer Satisfaction Data
Riverbed works with different mediums / channels such as Chat. Skype. E-Mail etc.
Riverbed's features include Ticketing, Alerts: Popups & Notifications, and Dashboard. and Riverbed support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Riverbed analytics capabilities include Analytics, and Custom Reports.
Reviews
"The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service." - Mike Plichta
Peer review evidence (same sources as the product rating summary)
"...End User Services Provide high performing devices and collaboration apps to enable employees to work anytime and anywhere. ..." Solutions Overview
"...Benchmarking Employee Experience. ..." Optimize App Performance to Improve End User Experience
"...Use an Experience Level Agreement (XLA) to validate that business activity performance across all applications meets expectations, by geography, department, and data center. ..." Application Performance Visibility to Improve User Experience
Riverbed, Quadient CCM platform, Contentsquare, Whatfix, RapidSpike, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Optimizing digital experiences is made accessible by Riverbed. The full potential of digital possibilities is illuminated and accelerated.
Popular Business Setting
for Riverbed
Top Industries
- Legal Services
Popular in
- Enterprise
Riverbed is popular in Legal Services, and is widely used by Enterprise,
Riverbed Customer wins, Customer success stories, Case studies
How can Riverbed enhance your Collaboration process?
How can Riverbed enhance your Competitive Intelligence process?
How can Riverbed optimize your Contract Management Workflow?
How can Riverbed optimize your Performance Management Workflow?
11 buyers and buying teams have used Cuspera to assess how well Riverbed solved their Digital Experience Platform needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta |
|
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mike Plichta PC Experience Supervisor Winston & Strawn |
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta |
|
Jeremy Hoyland Managing Partner Simmons & Simmons |
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland |
A 70+-year-old multinational provider of investment services - Financial Services - Very Large
The Key to Brewing a Better User Experience Instant Visibility at the Point of Consumption
Peers used Riverbed for collaboration and competitive intelligence
Riverbed Competitors
Riverbed Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (31) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (7) |
| Analytics | Read Reviews (74) |
| Custom Reports | Read Reviews (31) |
Software Failure Risk Guidance
?for Riverbed
Overall Risk Meter
Top Failure Risks for Riverbed
Riverbed Technology News
Riverbed Earns Leader Status in 2026 IDC MarketScape
Riverbed has been recognized as a Leader in the IDC MarketScape: Worldwide Digital Employee Experience 2026 Vendor Assessment. This recognition highlights Riverbed's Aternity platform, which integrates AI governance and observability to enhance digital employee experiences. The platform's architecture supports autonomous IT operations and has seen significant adoption, particularly in regulated industries.
Riverbed Named a Leader in IDC MarketScape for Digital Employee ...
NR Reason: The article discusses Riverbed being recognized as a leader in the IDC MarketScape for Digital Employee Experience, which is an award recognition and not a commercial partnership or customer adoption.
Riverbed named Leader in IDC MarketScape for worldwide digital employee ...
Riverbed has been named a Leader in the IDC MarketScape for Worldwide Digital Employee Experience 2026 Vendor Assessment. This recognition highlights Riverbed's Aternity platform, which integrates endpoint, application, and network telemetry with AI governance. The platform's Orion agentic AI framework enhances autonomous execution and governance, supporting enterprises in improving employee productivity and IT operations.
Riverbed Named a Leader in the 2026 IDC MarketScape for Worldwide ...
Riverbed has been recognized as a Leader in the 2026 IDC MarketScape for Worldwide Digital Employee Experience. This accolade highlights Riverbed's Aternity platform, which integrates endpoint, application, and network telemetry to enhance digital employee experiences. The recognition underscores Riverbed's strategy of advancing AI-powered operations for improved productivity and resilience.
Riverbed Technology Profile
HQ Location
125 Cambridgepark Drive Cambridge, MA
Employees
101-250
Social
Financials
SERIES D
