AnswerHub Overview

This is a summary of the comprehensive capabilities and benefits of AnswerHub based on over 639 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

AnswerHub, inSided, Shelf.io, Answerbase, ComAround Knowledgeâ„¢, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if AnswerHub is right for your needs? Our Cuspera AI engine can evaluate how AnswerHub fits your specific business needs, industry, and context. Get your personalized assessment report today.

AnswerHub supports business activities such as:

  • Engagement Management
  • Helpdesk Management
  • Knowledge Management
  • Community Building
  • Training & Onboarding

AnswerHub can help you with many business goals, such as Improve Internal Communications, Enhance Customer Relationships, Acquire Customers, Enter New Markets Internationally Or Locally, Establish Thought Leadership, etc. It can help manage these activities if you use User Generated Content and Blogs for these needs. As a solution, AnswerHub's capabilities include Gamification, Ticketing, Alerts: Popups & Notifications, etc.

AnswerHub Computer Software Vertical is its biggest customer base.

Reviews

"...Engaged users...." Peer review by Administrator

Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well AnswerHub solved their Knowledge Management needs. Cuspera uses 639 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities peers achieved using AnswerHub.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using AnswerHub.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.95/5 ★

Read Reviews (49)

"...Engaged users...."
engaging and following up

4.93/5 ★

Read Reviews (35)

"...Engage the Customer Success Team as they can quickly get you the answers you need to make your decision..."
Helpdesk Management

4.96/5 ★

Read Reviews (43)

"...Excellent help and support...."
Knowledge Management with User Generated Content and Blogs

4.84/5 ★

Read Reviews (34)

"...The enormous knowledge base, which is built by experts who answer users` questions about our products...."
sharing knowledge

4.76/5 ★

Read Reviews (11)

"...Users can capture, organize, and share knowledge in a variety of ways including questions and answers, ideas, and knowledge base articles...."
creating knowledge base

3.32/5 ★

Read Reviews (1)

"...Support teams create a knowledge base of most frequently asked questions, tagging the best answer...."
PEER EXPERIENCES
Engagement Management

4.95/5 ★

Read Reviews (49)

"...Engaged users...." Peer review by Administrator
engaging and following up

4.95/5 ★

Read Reviews (35)

Helpdesk Management

4.96/5 ★

Read Reviews (43)

"...Excellent help and support...." Peer review by Jeff Bischoff, Insurance
Knowledge Management with User Generated Content and Blogs

4.84/5 ★

Read Reviews (34)

"...The enormous knowledge base, which is built by experts who answer users` questions about our products...." Peer review by Sylwia G., Computer Software
sharing knowledge

4.84/5 ★

Read Reviews (11)

creating knowledge base

4.84/5 ★

Read Reviews (1)

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 639 insights from peers and experts to help you assess how these AnswerHub use cases fit your Knowledge Management needs.

Frequently Asked Questions(FAQ)

for AnswerHub

What is AnswerHub used for?

AnswerHub is a Knowledge Management Software mainly used by its customers to Improve Internal Communications and Enhance Customer Relationships by Engagement Management, Helpdesk Management and Knowledge Management .

What are the top features of AnswerHub?

Gamification, Ticketing and Alerts: popups & Notifications are some of the top features of AnswerHub.

Who uses AnswerHub?

AnswerHub is used by Computer Software, Insurance and Internet among other industries.

What are AnswerHub alternatives?

InSided, Shelf.Io, Answerbase and ComAround Knowledgeâ„¢ are popular alternatives for AnswerHub.

Where is AnswerHub located?

AnswerHub is headquartered at 600 Park Offices Drive, STE 150, Raleigh-Durham, North Carolina 27560, US.

Popular Business Setting

for AnswerHub

Top Industries

  • Computer Software
  • Insurance
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used AnswerHub to Improve internal communications and Enhance customer relationships

Peer and Expert Opinion on Features

for AnswerHub

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.84/5 ★

Read Reviews (35)
Ticketing

3.99/5 ★

Read Reviews (16)
Alerts: popups & Notifications

2.25/5 ★

Read Reviews (11)
Widgets

0.52/5 ★

Read Reviews (9)
Rewards

4.50/5 ★

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Gamification

4.84/5 ★

Read Reviews (35)
Ticketing

3.99/5 ★

Read Reviews (16)
Alerts: popups & Notifications

2.25/5 ★

Read Reviews (11)
Widgets

0.52/5 ★

Read Reviews (9)
Rewards

4.50/5 ★

Read Reviews (7)

IT and Other Capabilities

for AnswerHub

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.47/5 ★

Read Reviews (16)
Data Import

3.90/5 ★

Read Reviews (35)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.47/5 ★

Read Reviews (16)
Data Import

3.90/5 ★

Read Reviews (35)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.80/5 ★

Read Reviews (19)
Email Support

4.80/5 ★

Read Reviews (19)
Phone Support

4.78/5 ★

Read Reviews (18)
24/7 Support

4.46/5 ★

Read Reviews (128)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.80/5 ★

Read Reviews (19)
Email Support

4.80/5 ★

Read Reviews (19)
Phone Support

4.78/5 ★

Read Reviews (18)
24/7 Support

4.46/5 ★

Read Reviews (128)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.01/5 ★

Read Reviews (1)
Custom Reports

2.48/5 ★

Read Reviews (53)
Analytics

2.40/5 ★

Read Reviews (35)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.01/5 ★

Read Reviews (1)
Custom Reports

2.48/5 ★

Read Reviews (53)
Analytics

2.40/5 ★

Read Reviews (35)

Software Failure Risk Guidance

?

for AnswerHub

Overall Risk Meter

Low Medium High

Top Failure Risks for AnswerHub

Vendor Profile Details

Company Name

Devada

Company Website

https://devada.com

HQ Location

600 Park Offices Drive, STE 150, Raleigh-Durham, North Carolina 27560, US

Employees

51-200

Social

Financials

PRIVATE