Cuspera Reviews

11 buyers and buying teams have used Cuspera to assess how well AnswerHub solved their Knowledge Management needs. Cuspera uses 639 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities peers achieved using AnswerHub.

Other priorities:

  • Acquire Customers
  • Enter New Markets Internationally Or Locally
  • Establish Thought Leadership
  • Build Brand Awareness
  • Scale Best Practices
  • Improve ROI
See all business priorities See less business priorities

Use Cases

Peers recommend Engagement Management , Helpdesk Management , Knowledge Management , as the business use cases that they have been most satisfied while using AnswerHub.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Engagement Management

4.95/5

Read Reviews (49)

"...-Gamification/recognition was good motivation for team members to engage with the platform...."
engaging and following up

4.93/5

Read Reviews (35)

"...* Built a robust community where users could engage in Q&A and regularly contribute quality content...."
Helpdesk Management

4.96/5

Read Reviews (43)

"...If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you...."
Knowledge Management with User Generated Content and Blogs

4.84/5

Read Reviews (34)

"...Support teams create a knowledge base of most frequently asked questions, tagging the best answer...." Developers Enabling Developers
sharing knowledge

4.76/5

Read Reviews (11)

"...The AnswerHub is another way to share knowledge among employees, partners and customers and is a great solution for reducing barriers between people, departments and companies...."
creating knowledge base

3.32/5

Read Reviews (1)

"...Support teams create a knowledge base of most frequently asked questions, tagging the best answer...."
PEER EXPERIENCES
Engagement Management

4.95/5

Read Reviews (49)

"...-Gamification/recognition was good motivation for team members to engage with the platform...." Peer review by Pete Franco
engaging and following up

4.95/5

Read Reviews (35)

Helpdesk Management

4.96/5

Read Reviews (43)

"...If you're support organization needs help to track issues and get help from user communities, or have user communities help themselves, this is the product for you...." Peer review by Verified Reviewer
Knowledge Management with User Generated Content and Blogs

4.84/5

Read Reviews (34)

"...Support teams create a knowledge base of most frequently asked questions, tagging the best answer...." Developers Enabling Developers
sharing knowledge

4.84/5

Read Reviews (11)

creating knowledge base

4.84/5

Read Reviews (1)

19+ more Business Use Cases

Our AI advisor, Wyz, harnessed 639 insights from peers and experts to help you assess how these AnswerHub use cases fit your Knowledge Management needs.

Popular Business Setting

for AnswerHub

Top Industries

  • Computer Software
  • Insurance
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Large Enterprise

Peers used AnswerHub to Improve internal communications and Enhance customer relationships

Peer and Expert Opinion on Features

for AnswerHub

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Gamification

4.84/5

Read Reviews (35)
Ticketing

3.99/5

Read Reviews (16)
Alerts: popups & Notifications

2.25/5

Read Reviews (11)
Widgets

0.52/5

Read Reviews (9)
Rewards

4.50/5

Read Reviews (7)
FEATURES RATINGS AND REVIEWS
Gamification

4.84/5

Read Reviews (35)
Ticketing

3.99/5

Read Reviews (16)
Alerts: popups & Notifications

2.25/5

Read Reviews (11)
Widgets

0.52/5

Read Reviews (9)
Rewards

4.50/5

Read Reviews (7)

IT and Other Capabilities

for AnswerHub

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.47/5

Read Reviews (16)
Data Import

3.90/5

Read Reviews (35)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

4.47/5

Read Reviews (16)
Data Import

3.90/5

Read Reviews (35)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.80/5

Read Reviews (19)
Email Support

4.80/5

Read Reviews (19)
Phone Support

4.78/5

Read Reviews (18)
24/7 Support

4.46/5

Read Reviews (128)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Chat Support

4.80/5

Read Reviews (19)
Email Support

4.80/5

Read Reviews (19)
Phone Support

4.78/5

Read Reviews (18)
24/7 Support

4.46/5

Read Reviews (128)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.01/5

Read Reviews (1)
Custom Reports

2.48/5

Read Reviews (53)
Analytics

2.40/5

Read Reviews (35)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.01/5

Read Reviews (1)
Custom Reports

2.48/5

Read Reviews (53)
Analytics

2.40/5

Read Reviews (35)

Software Failure Risk Guidance

?

for AnswerHub

Overall Risk Meter

Low Medium High

Top Failure Risks for AnswerHub

Vendor Profile Details

Company Name

Devada

Company Website

https://devada.com

HQ Location

600 Park Offices Drive, STE 150, Raleigh-Durham, North Carolina 27560, US

Employees

51-200

Social

Financials

Private