AMC Technology Overview

AMC Technology's DaVinci unifies systems for CX organizations, triggering workflows for seamless customer interactions. The platform enhances efficiency through interaction orchestration.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Creating Contact List, as the business use cases that they have been most satisfied with while using AMC Technology.

Other use cases:

  • Coaching
  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Sending & Publishing Communications
  • Workflow Management
  • Lead Qualification: Technographic
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using AMC Technology.

Other priorities:

  • Scale Best Practices
  • Enhance Customer Relationships
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AMC Technology Use-Cases and Business Priorities: Customer Satisfaction Data

AMC Technology works with different mediums / channels such as Chat, Phone Calls, Text SMS, etc.

AMC Technology's features include Personalization, and Recording.

Reviews

"...RedBrick Health has been using AMC technologies for the last 2 1/2 years and have had great success with the integration of Cisco Call Center and Salesforce...." Peer review by Chris Hansen, Red Brick Health, RedBrick Health

AMC Technology, belong to a category of solutions that help Channel Partner Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on AMC Technology Use Cases

What solutions does AMC Technology provide for Engagement Management?

AMC empowers customer interactions for companies worldwide through its platform and expertise. This platform helps businesses improve customer service by enabling quick and personalized interactions between customers and agents. AMC offers a variety of tools and resources to help companies build and customize their ideal contact centers.
"...To help increase your overall customer service, empower your agents with the ability to engage with customers directly in Zendesk via AMC s DaVinci. ..." AMC Technology

What makes AMC Technology ideal for Helpdesk Management?

AMC Technology specializes in contact center integrations. The company offers solutions for various platforms, including Cisco, Salesforce, Zendesk, and Microsoft Dynamics. AMC Technology also provides integration support for Oracle solutions.
"...If their product is half as good as their service I know it will be a hit with our call center...." Peer review by Don Baumgartner, Salesforce Team Senior Manager, ACT

What makes AMC Technology ideal for Creating Contact List?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well AMC Technology solved their Channel Partner Management needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Channel Partner Management needs.

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Peers used AMC Technology for engagement management and helpdesk management

AMC Technology Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.41/5 ★

Read Reviews (14)
Analytics

4.19/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.41/5 ★

Read Reviews (14)
Analytics

4.19/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for AMC Technology

Overall Risk Meter

Low Medium High

Top Failure Risks for AMC Technology

AMC Technology Profile

Company Name

AMC Technology

Company Website

https://www.amctechnology.com/

HQ Location

1707 Summit Avenue , 201, Richmond, VA 23230, US

Employees

11-50

Social

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Financials

PRIVATE