AMC Technology: Use-Cases, Insights and Reviews | 2025 Cuspera

DaVinci helped CAA Club Group improve their contact center operations. Before DaVinci, agents spent too much time searching for member details and calls took longer. DaVinci’s integration with SAP CR...M and Avaya gave agents instant access to customer information. This saved an average of 40 seconds per call. In Q4 2024, agents saved 3,845 hours in total. Members got faster help and did not have to repeat their information. CAA now uses DaVinci for roadside, membership, and travel calls.
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DaVinci helped a leading global manufacturer of precision instruments modernize its communication system. The company faced problems with old call control and CRM systems that did not work well toget...her. DaVinci's cloud telephony solution made it easy to connect these systems and add new tools like Microsoft Teams. The company saw better productivity, improved customer service, and a smooth digital transformation. DaVinci's flexible features let the company tailor its contact center and stay ahead in its industry.
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DaVinci by AMC Technology helped a leading household and personal care retailer unify customer interactions during their move from SAP CRM to SAP C4C. The company faced problems with fragmented data ...and multiple CTI systems like Five9 and Genesys. DaVinci integrated these systems, managed agent profiles, and enabled seamless data flow between internal and external teams. The solution automated case generation, improved agent efficiency, and boosted customer satisfaction. Agents now access all call data in one place, making support faster and more effective.
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DaVinci integrated with Dynamics 365 at Coca-Cola South Africa Contact Center. The center needed to improve call handling, email management, and order capture. DaVinci unified Genesis telephony and D...ynamics 365, giving agents a single interface. Agents answered 95% of calls within 20 seconds, surpassing SLA targets. The solution improved efficiency and customer satisfaction, setting a model for expansion across Africa.
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DaVinci helped Luxury Auto Group improve customer support and loyalty program management. The group faced problems with disconnected CRM systems and inefficient customer management. They used DaVinci... to integrate Salesforce CRM and Cisco, and built a custom app for better agent workflows. Agents now get customer history with inbound screen-pop and can select dealership locations easily. This led to more efficient calls, better appointment scheduling, and stronger customer relationships.
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DaVinci helped Alghanim Industries improve their call center. Before, agents had to switch between screens and log in many times. This slowed them down and caused mistakes. With DaVinci, agents use o...ne login and a single interface. Warm transfer lets agents keep customers on the line while connecting to sales. This made handoffs faster and improved customer service. Alghanim now works more efficiently and gives better support.
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