AMC Technology: Product updates, Customer stories, and Insights | 2026 Cuspera

AMC Technology helped a national RV retailer use real-time transcription in Salesforce Voice with Azure. The retailer needed better call data and secure, PII-redacted transcription. AMC designed a so...lution that transcribes only important calls, cutting costs and data exposure. The plan saves over $600,000 in the first year compared to other options. The retailer now has a scalable, AI-ready platform for hundreds of users.
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DaVinci helped CAA Club Group improve their contact center operations. Before DaVinci, agents spent too much time searching for member details and calls took longer. DaVinci’s integration with SAP CR...M and Avaya gave agents instant access to customer information. This saved an average of 40 seconds per call. In Q4 2024, agents saved 3,845 hours in total. Members got faster help and did not have to repeat their information. CAA now uses DaVinci for roadside, membership, and travel calls.
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DaVinci helped Alghanim Industries improve their call center. Before, agents had to switch between screens and log in many times. This slowed them down and caused mistakes. With DaVinci, agents use o...ne login and a single interface. Warm transfer lets agents keep customers on the line while connecting to sales. This made handoffs faster and improved customer service. Alghanim now works more efficiently and gives better support.
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DaVinci helped Luxury Auto Group improve customer support and loyalty program management. The group faced problems with disconnected CRM systems and inefficient customer management. They used DaVinci... to integrate Salesforce CRM and Cisco, and built a custom app for better agent workflows. Agents now get customer history with inbound screen-pop and can select dealership locations easily. This led to more efficient calls, better appointment scheduling, and stronger customer relationships.
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DaVinci by AMC Technology helped Continental Tire cut call-handling time and reduce mistakes. Before using DaVinci, agents had to search for customers manually, leading to errors and wrong deliveries.... With the CTI integration for SAP and Avaya, 245 users improved service and accuracy. The number of faulty orders and complaints dropped. Calls are now handled faster, making customers and agents happier. The solution supports 20 tire sales call centers and 3 additional centers, handling 27,500 calls per month.
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DaVinci helped Ameris Bank improve secure authentication in their contact center. Before DaVinci, agents had to check four to five systems to verify customers, slowing down calls. With DaVinci’s scre...en pop, 99% of needed information appears instantly when a call comes in. This saved time and money, especially during the pandemic when call volume rose. Agents now have a better experience and can help customers faster.
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