AMC Technology Overview

AMC Technology offers a distinctive solution that enhances contact center capabilities through seamless integration of tech stacks. A standout feature is its real-time transcription expertise, which leverages AI to improve generative AI applications without disrupting existing operations. This integration bridges on-premise and cloud systems, ensuring a smooth transition for businesses. AMC Technology's platform supports a wide range of applications, including Microsoft Dynamics, Salesforce Service Cloud Voice, and ServiceNow, among others. With over three decades of industry experience, AMC Technology addresses unique challenges faced by contact centers, making it a trusted partner for enterprises looking to enhance their channel partner management strategies.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Creating Contact List, as the business use cases that they have been most satisfied with while using AMC Technology.

Other use cases:

  • Coaching
  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Sending & Publishing Communications
  • Workflow Management
  • Lead Qualification: Technographic
  • Measuring Customer Satisfaction
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Business Priorities

Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using AMC Technology.

Other priorities:

  • Scale Best Practices
  • Enhance Customer Relationships
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AMC Technology Use-Cases and Business Priorities: Customer Satisfaction Data

AMC Technology works with different mediums / channels such as Chat. Phone Calls. Text SMS etc.

AMC Technology's features include Personalization, and Recording. and AMC Technology support capabilities include 24/7 Support, Phone Support, Email Support, etc. also AMC Technology analytics capabilities include Custom Reports, and Analytics.

Reviews

"...When your business and customer interaction requires improvement and you want motivated agents, a CTI integration is a step into the right direction...." Peer review by Melanie Albrecht, Specialist, Unified Communication Systems, Continental Tire

AMC Technology, ZINFI, LeadMethod, Allbound PRM, eZee Centrix, etc., all belong to a category of solutions that help Channel Partner Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AMC Technology's DaVinci unifies systems for CX organizations, triggering workflows for seamless customer interactions. The platform enhances efficiency through interaction orchestration.

Comprehensive Insights on AMC Technology Use Cases

What Are the key features of AMC Technology for Engagement Management?

How efficiently Does AMC Technology manage your Helpdesk Management?

How does AMC Technology address your Creating Contact List Challenges?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well AMC Technology solved their Channel Partner Management needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Channel Partner Management needs.

Case Studies

Consumer Services

CASE STUDY Darby Dental Supply

DaVinci helped Darby Dental Supply streamline outbound call center operations. The company integrated DaVinci with Salesforce and Avaya to enable click-to-dial for over 230 agents. This made it easie...r for agents to make 30 to 40 outbound calls each day. During the pandemic, Darby Dental's agents moved to remote work with no issues using DaVinci. The company has used DaVinci for 10 years to improve customer experience and efficiency.

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Financial Services

CASE STUDY Canon Financial Services

AMC Technology's DaVinci Toolkit helped Canon Financial Services improve their contact center by integrating Salesforce and Avaya. Canon needed blended agents who could handle phone, email, and chat ...in one system. AMC's solution let managers move agents between channels easily using Salesforce's Omni-Channel Supervisor. Agents now use a single interface, which reduced call handling and disposition times. The new system is easy to use, and agents like the screen pop feature best.

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Consumer Services

CASE STUDY Carnival Cruise Line

Carnival Cruise Line used AMC Technology's DaVinci platform to modernize its contact center. The company faced challenges with inconsistent sales reporting and manual call logging. DaVinci automated ...call logging and provided real-time insights, helping sales managers track performance and improve lead conversion. The integration with NICE CXOne and Oracle Siebel SCAPI enabled a smooth transition to the cloud and enhanced agent productivity. Carnival now plans to expand DaVinci across its other cruise lines for better data and strategic planning.

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Consumer Services

CASE STUDY Scope Metals Group

DaVinci by AMC Technology helped Scope Metals Group improve their call center operations. Scope Metals needed better integration between their SAP CRM and phone system to show customer data during ca...lls. DaVinci provided a single pane of glass for agents, making it easier to handle calls and find information. This increased agent efficiency and improved customer service. Scope Metals also praised AMC Technology for their fast and helpful support.

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Manufacturing

CASE STUDY Continental Tire

DaVinci Toolkit helped Continental Tire cut call-handling time and reduce mistakes. Before using the solution, agents had to search for customers manually, leading to errors and wrong deliveries. Wit...h Contact Canvas integrated with SAP and Avaya, call centers improved service and handled calls faster. The number of faulty orders and complaints dropped. Agents and customers became more satisfied. The CTI integration encouraged other markets to adopt the system.

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Financial Services

CASE STUDY Ameris Bank

DaVinci helped Ameris Bank improve secure authentication in their contact center. Before DaVinci, agents had to check four to five systems to verify customers, which took a lot of time. With DaVinci'...s screen pop, 99% of needed information appears instantly when a call comes in. This made calls faster and easier, especially during the pandemic when call volume increased. Agents and managers say DaVinci saved time and money and improved customer experience.

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lightning

Peers used AMC Technology for engagement management and helpdesk management

AMC Technology Features

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FEATURE RATINGS AND REVIEWS
Custom Reports

4.41/5 ★

Read Reviews (14)
Analytics

4.19/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.41/5 ★

Read Reviews (14)
Analytics

4.19/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for AMC Technology

Overall Risk Meter

Low Medium High

Top Failure Risks for AMC Technology

AMC Technology, LLC. Profile

Company Name

AMC Technology, LLC.

Company Website

https://www.amctechnology.com/

HQ Location

1707 Summit Avenue , 201, Richmond, VA 23230, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE