AMC Technology Overview
This is a summary of the comprehensive capabilities and benefits of AMC Technology based on over 256 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
AMC Technology, belong to a category of solutions that help Channel Partner Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if AMC Technology is right for your needs? Our Cuspera AI engine can evaluate how AMC Technology fits your specific business needs, industry, and context. Get your personalized assessment report today.
AMC Technology supports business activities such as:
- Engagement Management
- Helpdesk Management
- Creating Contact List
- Coaching
- Engaging On Social Media
AMC Technology can help you with many business goals, such as Acquire Customers, Enter New Markets Internationally Or Locally, Scale Best Practices, and Enhance Customer Relationships. It can help manage these activities if you use Chat Phone Calls Text SMS etc. for these needs. As a solution, AMC Technology's capabilities include Personalization, and Recording.
Reviews
"...Implementing AMC CTI integration laid solid foundations for a leap in Colmobil's Customer Interaction Centers behavior and performance...." Peer review by Gil Katz, CIO , Colmobil Corporation
Cuspera Reviews
11 buyers and buying teams have used Cuspera to assess how well AMC Technology solved their Channel Partner Management needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Channel Partner Management needs.
Business Priorities
Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities peers achieved using AMC Technology.
Use Cases
Peers recommend Engagement Management , Helpdesk Management , Creating Contact List , as the business use cases that they have been most satisfied while using AMC Technology.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management |
4.74/5 ★ |
"...Implementing AMC CTI integration laid solid foundations for a leap in Colmobil's Customer Interaction Centers behavior and performance...." Peer review by Gil Katz, CIO , Colmobil Corporation |
| engaging and following up |
4.53/5 ★ |
"...To help increase your overall customer service, empower your agents with the ability to engage with customers directly in Zendesk via AMC s DaVinci. ..." AMC Technology |
| Helpdesk Management with Phone Calls, Chat and Text SMS |
4.61/5 ★ |
"...Are you ready to discover how our solution can help shave seconds off of your contact center call times & agent work activities? ..." Salesforce Integration Solutions |
| Creating Contact List |
4.28/5 ★ |
"...Create the contact center you want with the flexibility of DaVinci. ..." ServiceNow Multi-Channel Integration |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management |
4.74/5 ★ |
"...Implementing AMC CTI integration laid solid foundations for a leap in Colmobil's Customer Interaction Centers behavior and performance...." Peer review by Gil Katz, CIO , Colmobil Corporation |
|
| engaging and following up |
4.74/5 ★ |
| Helpdesk Management with Phone Calls, Chat and Text SMS |
4.61/5 ★ |
"...Are you ready to discover how our solution can help shave seconds off of your contact center call times & agent work activities? ..." Salesforce Integration Solutions |
|
| Creating Contact List |
4.28/5 ★ |
"...Create the contact center you want with the flexibility of DaVinci. ..." ServiceNow Multi-Channel Integration |
|
12+ more Business Use Cases
Our AI advisor, Wyz, harnessed 256 insights from peers and experts to help you assess how these AMC Technology use cases fit your Channel Partner Management needs.
Peers used AMC Technology to Acquire customers and Enter new markets internationally or locally
Peer and Expert Opinion on Features
for AMC Technology
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (17) |
| Recording | Read Reviews (8) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (17) |
| Recording | Read Reviews (8) |
IT and Other Capabilities
for AMC Technology
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (11) |
| Data Export | Read Reviews (11) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (32) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (32) |
| Phone Support | Read Reviews (9) |
| Email Support | Read Reviews (3) |
| Chat Support | Read Reviews (3) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (8) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (14) |
| Analytics | Read Reviews (8) |
Software Failure Risk Guidance
?for AMC Technology
Overall Risk Meter
Top Failure Risks for AMC Technology
Vendor Profile Details
Company Name
AMC Technology
Company Website
https://www.amctechnology.com/HQ Location
1707 Summit Avenue , 201, Richmond, VA 23230, US
Employees
11-50
Social
Financials
PRIVATE
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