Home Channel Partner Management AMC Technology

AMC Technology: Use-Cases, Insights and Reviews | 2025 Cuspera

4.0 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

CRM and Contact Center Integration Software | AMC Technology

AMC Technology Overview

AMC Technology offers a distinctive solution that enhances contact center capabilities through seamless integration of tech stacks. A standout feature is its real-time transcription expertise, which leverages AI to improve generative AI applications without disrupting existing operations. This integration bridges on-premise and cloud systems, ensuring a smooth transition for businesses. AMC Technology's platform supports a wide range of applications, including Microsoft Dynamics, Salesforce Service Cloud Voice, and ServiceNow, among others. With over three decades of industry experience, AMC Technology addresses unique challenges faced by contact centers, making it a trusted partner for enterprises looking to enhance their channel partner management strategies.

Use Cases

Customers recommend Engagement Management, Helpdesk Management, Creating Contact List, as the business use cases that they have been most satisfied with while using AMC Technology.

Other use cases:

Coaching
Engaging On Social Media
Scheduling Post To Social Media
Sending & Publishing Communications
Workflow Management
Lead Qualification: Technographic
Measuring Customer Satisfaction

See all use cases See less use cases

Business Priorities

Acquire Customers and Enter New Markets Internationally Or Locally are the most popular business priorities that customers and associates have achieved using AMC Technology.

Other priorities:

Scale Best Practices
Enhance Customer Relationships

See all business priorities See less business priorities

AMC Technology Use-Cases and Business Priorities: Customer Satisfaction Data

AMC Technology works with different mediums / channels such as Chat. Phone Calls. Text SMS etc.

AMC Technology's features include Personalization, and Recording. and AMC Technology support capabilities include 24/7 Support, Phone Support, Email Support, etc. also AMC Technology analytics capabilities include Custom Reports, and Analytics.

Reviews

"...When your business and customer interaction requires improvement and you want motivated agents, a CTI integration is a step into the right direction...." Peer review by Melanie Albrecht, Specialist, Unified Communication Systems, Continental Tire

AMC Technology, ZINFI, LeadMethod, Allbound PRM, eZee Centrix, etc., all belong to a category of solutions that help Channel Partner Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

AMC Technology's DaVinci unifies systems for CX organizations, triggering workflows for seamless customer interactions. The platform enhances efficiency through interaction orchestration.

Comprehensive Insights on AMC Technology Use Cases

Why is AMC Technology the best choice for Engagement Management?

Why is AMC Technology the best choice for Helpdesk Management?

How can AMC Technology enhance your Creating Contact List process?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well AMC Technology solved their Channel Partner Management needs. Cuspera uses 256 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Channel Partner Management needs.

Case Studies

Manufacturing

CASE STUDY A leading global manufacturer of precision instruments

DaVinci helped a leading global manufacturer of precision instruments modernize its communication system. The company faced problems with old call control and CRM systems that did not work well toget...her. DaVinci's cloud telephony solution made it easy to connect these systems and add new tools like Microsoft Teams. The company saw better productivity, improved customer service, and a smooth digital transformation. DaVinci's flexible features let the company tailor its contact center and stay ahead in its industry.

Retail

CASE STUDY A leading manufacturer and distributor of household and personal care brands

DaVinci by AMC Technology helped a leading household and personal care retailer unify customer interactions during their move from SAP CRM to SAP C4C. The company faced problems with fragmented data ...and multiple CTI systems like Five9 and Genesys. DaVinci integrated these systems, managed agent profiles, and enabled seamless data flow between internal and external teams. The solution automated case generation, improved agent efficiency, and boosted customer satisfaction. Agents now access all call data in one place, making support faster and more effective.

Consumer Services

CASE STUDY Scope Metals Group

DaVinci by AMC Technology helped Scope Metals Group improve their call center operations. The company needed better integration between their SAP CRM and Cisco UCCX phone system. DaVinci enabled scre...en pop with customer details for over 60 sales agents handling 900 calls daily. Agents now work faster with a single pane of glass experience. Scope Metals Group values AMC's dedicated and responsive support team.

Food & Beverages

CASE STUDY Coca-Cola South Africa Contact Center

DaVinci integrated with Dynamics 365 at Coca-Cola South Africa Contact Center. The center needed to improve call handling, email management, and order capture. DaVinci unified Genesis telephony and D...ynamics 365, giving agents a single interface. Agents answered 95% of calls within 20 seconds, surpassing SLA targets. The solution improved efficiency and customer satisfaction, setting a model for expansion across Africa.

Consumer Services

CASE STUDY Darby Dental Supply

DaVinci helped Darby Dental Supply streamline outbound call center operations. The company integrated DaVinci with Salesforce and Avaya, enabling click-to-dial for over 230 agents. Each agent makes 3...0 to 40 outbound calls daily. During the pandemic, agents moved to remote work with no changes needed to DaVinci. Darby Dental has used DaVinci for 10 years, citing consistent performance and reliability.

Automotive

CASE STUDY Luxury Auto Group

DaVinci helped Luxury Auto Group improve customer support and loyalty program management. The group faced problems with disconnected CRM systems and inefficient customer management. They used DaVinci... to integrate Salesforce CRM and Cisco, and built a custom app for better agent workflows. Agents now get customer history with inbound screen-pop and can select dealership locations easily. This led to more efficient calls, better appointment scheduling, and stronger customer relationships.