Customer stories

Product Business Settings

Webex CPaaS is popular in Hospitality industry and is widely used by Small Business, Enterprise.

Webex CPaaS Product Overview

Webex CPaaS is a cloud-based technology that enhances CX by embedding video, voice, and messaging capabilities into customer communications. Speak to an expert today.

How satisfied the customers are with Webex CPaaS use-cases

Webex CPaaS Customer Insights, Testimonials and Case Studies

 

Georgetown University Selects Cisco for Campus Network Refresh - Cisco Newsroom

Cisco and Georgetown University have formed a multi-year partnership to modernize the university's network with one of the largest Wi-Fi 7 deployments in higher education. This initiative will enhanc...e connectivity across campus, supporting digital learning and research with faster speeds and lower latency. The collaboration also includes Cisco's enterprise switching and wireless solutions, focusing on automation, analytics, and security to streamline operations and protect digital assets.

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Nine - Entertainment - Large

Cisco IP Fabric for Media helped Nine, Australia's top TV network, move to an all-IP broadcasting solution. The new infrastructure improved reliability and sped up production. Nine became the first f...ree-to-air network in Australia to deploy an all-IP solution. The migration was fast and had no disruptions. Cisco Customer Experience (CX) provided strong support and expertise throughout the transition.

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IFEMA MADRID - Entertainment - Medium

Cisco Advanced Services helped IFEMA MADRID secure its network for a major global event. The team reinforced the switching layer to handle high service demand. They ensured secure cable services with... Cisco telephony and connectivity. Constant equipment monitoring and on-site support kept operations smooth. IFEMA MADRID achieved high security and excellent connectivity for global leaders.

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Logicalis Group - Information Technology And Services - Large

Logicalis Group used Cisco Lifecycle Services and the CX Success Portfolio to help customers reduce environmental impact. The Logicalis Managed Digital Fabric Platform gave a real-time view of digita...l ecosystems. This improved carbon efficiency and cut water and energy use. The Cisco Takeback and Reuse Program supported sustainability goals. Logicalis and Cisco CX worked together to drive measurable progress against climate change.

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Atea - Information Technology And Services - Large

Cisco's Connected Lighting System helped Atea build a smart office in Stavanger. The system uses Power-over-Ethernet to power and control lights, cutting the need for extra wiring. Sensors collect da...ta and send it to the cloud for analysis. The project acts as a living lab for smart building technology. Atea saw better energy efficiency and improved building management.

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Telecom Egypt - Telecommunications - Very Large

Cisco Sustainability Priority Assessment helped Telecom Egypt build a clear roadmap for sustainability. The company wanted to address the climate crisis and cut carbon emissions. Cisco delivered a pl...an with governance, automation, and carbon reduction steps. Telecom Egypt now tracks results with success measurements. The CTO praised the actionable guidance from Cisco.

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How to quickly build CPaaS applications with the Webex Connect Flow Builder | Developer Webinar

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Peers used Webex CPaaS for relationship management and loyalty management

Webex CPaaS Features

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FEATURE RATINGS AND REVIEWS
Analytics

3.66/5 ★

Read Reviews (2)
Custom Reports

2.82/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.66/5 ★

Read Reviews (2)
Custom Reports

2.82/5 ★

Read Reviews (3)

Webex CPaaS Integrations

Webex CPaaS integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.59/5 ★

Read Reviews (2)
Data Import

2.62/5 ★

Read Reviews (2)

Few API Integrations for Webex CPaaS

Copper

4.5 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Viber

4.33 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lessonly

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for Webex CPaaS

Top Failure Risks for Webex CPaaS

Cisco Systems, Inc. News

Product
 

Personal AI Agents like OpenClaw Are a Security Nightmare - Cisco Blogs

Cisco's AI Threat and Security Research team has developed an open-source Skill Scanner tool to identify security vulnerabilities in AI agents like OpenClaw. The tool revealed critical issues, such as data exfiltration and prompt injection, in OpenClaw's skills. Cisco emphasizes the risks of AI agents in enterprises and encourages responsible use with proper security measures.

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Partnership
 

Cisco Launches New Cisco 360 Partner Program, Built with Partners for the AI Era - Cisco Newsroom

Cisco has launched the Cisco 360 Partner Program, developed in collaboration with partners to enhance AI-driven customer outcomes. The program introduces new partner designations, tools, and incentives, including the Cisco Partner Incentive, to streamline earnings and align with Cisco's roadmap. It aims to empower partners with AI-ready solutions and improve customer engagement across Cisco's portfolios.

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Product
 

Introducing Cisco's Integrated AI Security and Safety Framework

Cisco has introduced its Integrated AI Security and Safety Framework, a comprehensive approach to managing AI risks. This framework addresses AI security and safety by integrating threats and harms, considering the AI lifecycle, and accounting for multi-agent and multimodal risks. It provides a unified taxonomy for AI threats, offering clarity for organizations to build robust AI systems. The framework is part of Cisco AI Defense, enhancing AI security across industries.

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Executive
 

Microsoft Veteran Steve Clayton Joins Cisco as Chief Communications Officer

Steve Clayton, a veteran from Microsoft, joins Cisco as Chief Communications Officer. With 28 years at Microsoft, Clayton is known for his innovative storytelling and communication skills. His move to Cisco comes as the company experiences growth in AI-driven networking solutions. Clayton's expertise is expected to enhance Cisco's global communications and narrative in the competitive tech landscape.

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Cisco Systems, Inc. Profile

Company Name

Cisco Systems, Inc.

Company Website

https://www.cisco.com/site/us/en/index.html

Year Founded

1984

HQ Location

Corporate Headquarters, 170 West Tasman Dr., San Jose, CA 95134, USA

Employees

10001+

Social

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Financials

IPO