Overview: Zultys and Glance Guided CX as Collaboration and Productivity Category solutions.
Zultys MXIE Software focuses on internal communications and comprehensive support, catering mainly to large enterprises and industries like financial services. It's equipped with strong integration and custom reporting features, ensuring robust operational capabilities. Glance Visual Engagement Platform, on the other hand, prioritizes customer engagement and ROI improvements. Its features emphasize customer lifecycle management and AI-powered insights, making it appealing for dynamic customer interaction environments.
Zultys: Zultys-MXIE software integrates and manages communication functions in a desktop client application. It provides a unified interface for various communication needs.
Glance Guided CX: Glance provides powerful CX solutions including Cobrowsing, Screen Share, Mobile App Share, and Video. Human-to-human guidance is delivered in a digital environment.
Zultys and Glance Guided CX: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
Zultys MXIE Software facilitates collaboration, helpdesk, and sales call management, addressing enterprise needs with comprehensive communication tools. read more →
Glance Visual Engagement Platform supports engagement and follow-up processes, offering dynamic management of customer interactions. read more →
Business Goals
Zultys MXIE Software targets improved internal communications and customer relationship enhancements crucial for large organizations. read more →
Glance Visual Engagement Platform aims to enhance customer relationships and ROI, which is vital for businesses focused on maximizing customer lifetime value. read more →
Core Features
Zultys MXIE Software boasts easy migration, custom reporting, and robust integration, appealing to enterprises needing detailed analytics. read more →
Glance Visual Engagement Platform delivers custom reporting, AI-powered insights, and advanced analytics to support customer engagement strategies. read more →
Vendor Support
Zultys MXIE Software offers 24/7, phone, email, and chat support, reflecting its commitment to maintaining seamless operations for users. read more →
Glance Visual Engagement Platform provides 24/7 and multi-channel support, aligning with the need for constant customer interaction. read more →
Segments and Industries
Zultys MXIE Software is favored by large enterprises in marketing, financial, and governmental sectors, suiting their intensive operational requirements. read more →
Glance Visual Engagement Platform does not specify primary segments but fits diverse industries needing enhanced engagement tools. read more →
Operational Alignment
Zultys MXIE Software integrates easily into existing workflows, ideal for enterprises seeking efficient communication and data handling. read more →
Glance Visual Engagement Platform enhances interactive customer interfaces, making it suitable for environments focused on real-time customer engagement. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Zultys in Action: Unique Use Cases
What makes Zultys ideal for Helpdesk Management?
What solutions does Zultys provide for Collaboration?
What Are the key features of Zultys for Conference Call Management?
What makes Zultys ideal for Communication Management?
Glance Guided CX in Action: Unique Use Cases
How can Glance Guided CX optimize your Engagement Management Workflow?
What Are the key features of Glance Guided CX for Customer Feedback Management?
What benefits does Glance Guided CX offer for Contact List Management?
News
Latest Zultys News
Zultys Delivers Powerful Release 18.2 with New Integrations and Application Enhancements - Business Wire
Zultys has launched Release 18.2 with new integrations and enhancements for its applications.
Latest Glance Guided CX News
Glance Cobrowse for Microsoft Dynamics 365 Contact Center now available in Microsoft AppSource - Morningstar
Glance Cobrowse for Microsoft Dynamics 365 Contact Center is now available in Microsoft AppSource. This integration enables contact center agents to visually engage with customers in real time, enhancing digital customer experience within the Dynamics 365 platform. The solution streamlines support workflows and improves customer satisfaction by allowing seamless cobrowsing directly from the Microsoft environment.
