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Vyopta vs HaloITSM: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Vyopta vs. HaloITSM is based on a specific set of business needs and context. The comparison uses 1668 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Vyopta and HaloITSM

Vyopta, and HaloITSM belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Vyopta covers Collaboration, Engagement Management, Performance Management, Lead Qualification, etc.

HaloITSM focuses on Helpdesk Management, Workflow Management, Collaboration, Engagement Management, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Vyopta

Focus area

Vyopta is better than HaloITSM for

Software Failure Risk

  • low

logo HaloITSM

Focus area

HaloITSM is better than Vyopta for

Software Failure Risk

  • medium

About

Vyopta: Performance & Analytics for UC, Rooms, Video, Voice ...

Intuitive ITSM Software to deliver ITIL-aligned service

Financials

SERIES B

Business Need

Total Processes
(we found evidences for)

29

24

Total Goals
(we found evidences for)

7

4

Top Processes

Evidences indicate better relative satisfaction



engagement management

engaging and following up


performance management


lead qualification

lead qualification: technographic


sales call management


social media management

social media analytics


communication management

sending & publishing communications

tracking & monitoring communications


sales document management

contract management


conference call management



workflow management


helpdesk management


measuring customer satisfaction


customer feedback management

measuring customer satisfaction



knowledge management


relationship management



contact list management


Top Goals

Goals Achieved

  • Improve ROI

  • Improve efficiency

  • Acquire customers

  • Scale best practices

  • Enhance customer relationships

  • Launch new products

  • Improve internal communications

  • See 4 more
  • Enhance customer relationships

  • Acquire customers

  • Improve internal communications

  • Scale best practices

  • See 1 more

Top Channels

Channels Used

  • e-mail

  • user generated content

  • blogs

  • mobile

  • phone calls

  • mass media

  • television

  • See 4 more
  • e-mail

  • user generated content

  • blogs

  • mobile

  • phone calls

  • mass media

  • television

  • See 4 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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high

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Business Setting