UVdesk: Uvdesk is an open-source helpdesk system for eCommerce, marketplaces, and multichannel support. Built on PHP/Symfony, it offers features like workflow automation, email piping, and knowledgebase integration.
Infigo: Infigo offers fully branded web-to-print e-commerce storefronts. Powerful personalisation and efficient print workflows are provided for seamless print production.
Introducing UVdesk and Infigo
UVdesk, Mojo Helpdesk, HaloITSM, etc., belong to a category of solutions that help Help Desk, whereas Infigo belong to a category of solutions that help Print Software and Services. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
UVdesk covers Helpdesk Management, Workflow Management with E-Mail, Engagement Management with E-Mail, Social Media Management, etc.
Infigo focuses on Workflow Management, Helpdesk Management, Engagement Management, Social Media Management with Social Media, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
UVdesk and Infigo: Best activities based on customer satisfaction
UVdesk in Action: Unique Activities
How efficiently Does UVdesk manage your Helpdesk Management?
"...UVdesk Helpdesk is an eCommerce Helpdesk System which is built for providing you the supreme quality of support...." Peer review
How does UVdesk address your Engagement Management Challenges?
"...UVdesk provides multi-channel support and third-party integrations, support ticket management, task and email management, customer follow-up tracking and more...." Peer review
How does UVdesk facilitate Knowledge Management?
"...Another very important feature is that it has a knowledge base that can generate frequent questions and answers...." Peer review by Samuel G, Arquitecto de datos
Infigo in Action: Unique Activities
How does Infigo address your Workflow Management Challenges?
"...The team has been outstanding in teaching me and figuring out workarounds to work in our workflow...." Peer review by Mark Sarpa
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Scale best practices
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Improve brand engagement
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Improve efficiency
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Improve internal communications
- See 3 more
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Acquire customers
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Increase sales & revenue
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Enhance customer relationships
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Enter new markets internationally or locally
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Build brand awareness
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Improve brand engagement
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Grow market share
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Improve digital and social presence
- See 5 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| UVdesk | Infigo | |
|---|---|---|
| Peer score | 4.2 | 4.6 |
| Peer insights | 692 | 395 |
| Top industries |
Retail 55.0%
Computer & Network Security 36.0%
Hospitality 5.0%
|
Consumer Services 29.0%
Manufacturing 25.0%
Consumer Goods 23.0%
|
| SMB and Mid-Market | 70.0% | 76.0% |
| Enterprise | 30.0% | 24.0% |
Integrations
Ecosystem partners each product commonly connects with.
News
Latest UVdesk news
Webkul Product Auction for Shopify
Webkul has introduced the Product Auction app for Shopify, enhancing eCommerce stores with robust auction and bidding features. This app integrates with Shopify's Multi-Vendor Marketplace, allowing merchants to manage auctions, enable real-time bid updates, and offer advanced features like proxy and popcorn bidding. The app aims to streamline auction workflows and improve customer engagement in online auctions.
Latest Infigo news
Infigo partners with BCC Software to bring address cleansing and real-time postage pricing to web-to-print
Infigo has integrated BCC Software's Architect REACHâ„¢ service into its web-to-print platform. This integration automates address cleansing and real-time postage pricing, offering up to 42% postage savings. Customers benefit from accurate postage pricing and cleaner mailing lists within the Infigo ordering workflow.