Overview: UserWay and New Relic as Digital Analytics Category solutions.
UserWay excels in custom reporting and ease of migration, assisting large enterprises in computer software with customer acquisition and relationship enhancement. New Relic is robust with extensive capabilities like helpdesk and performance management, used across various industries for efficiency improvement and best practice scaling. Each product offers unique features and support tailored to distinct business needs, from compliance to analytics.
UserWay: UserWay ensures ADA & WCAG compliance with web accessibility solutions including widgets, scanners, audits, and PDF remediation. Their tools make the web accessible to all.
New Relic: New Relic allows engineers to monitor, debug, and improve their entire stack using an all-in-one observability platform. Sign-up is free and requires no credit card.
UserWay and New Relic: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
UserWay specializes in white labeling and provides a feature-rich suite that enhances sales review processes, with a focus on contact list management. read more →
New Relic offers capabilities in helpdesk management and performance tracking, facilitating smooth communication management and collaboration. read more →
Business Goals
UserWay assists in acquiring new customers and improving customer relationships, aligning well with strategic growth needs. read more →
New Relic focuses on enhancing efficiency, scaling practices, and improving ROI, targeting fast-growing, ROI-focused organizations. read more →
Core Features
UserWay's standout is its custom reporting and easy migration, supported by its compliance focus and integration capabilities. read more →
New Relic offers comprehensive analytics and extensive integration, featuring robust training and onboarding resources for effective use. read more →
Vendor Support
UserWay provides dedicated 24/7 support, ensuring constant availability for large enterprises. read more →
New Relic is equipped with varied support options, including email, chat, phone, and 24/7 availability, catering to diverse operational needs. read more →
Segments and Industries
UserWay is predominantly used by large enterprise customers within the computer software industry. read more →
New Relic is utilized across multiple segments from small businesses to large enterprises within IT, software, and other technology sectors. read more →
Operational Alignment
UserWay integrates seamlessly into operations for large-scale enterprises focused on compliance and data management. read more →
New Relic fits well with operations across various scales, offering broad deployment options ideal for optimizing technology infrastructure. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
UserWay in Action: Unique Use Cases
What makes UserWay ideal for White Labeling?
New Relic in Action: Unique Use Cases
How efficiently Does New Relic manage your Helpdesk Management?
How efficiently Does New Relic manage your Communication Management?
What benefits does New Relic offer for Collaboration?
Alternatives
Integrations
Few New Relic Integrations
News
Latest New Relic News
Bangkok Bank Standardizes on New Relic Intelligent Observability Platform , Powered by Digital Experience Monitoring , to Expand Mobile Banking Ecosystem
Bangkok Bank has expanded its multi-year agreement with New Relic to enhance its mobile banking ecosystem. The bank will utilize New Relic's Intelligent Observability Platform, including Digital Experience Monitoring, to improve operational stability and customer experience. Key features include intelligent service monitoring dashboards and dynamic mapping, which have reduced downtime and improved system performance metrics significantly.
