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UserWay vs New Relic: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of UserWay vs. New Relic is based on a specific set of business needs and context. The comparison uses 2617 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserWay and New Relic

UserWay, and New Relic belong to a category of solutions that help Digital Analytics. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserWay covers White Labeling, Sales Review & Feedback, Contact List Management.

New Relic focuses on Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Collaboration with Chat, Performance Management with Mobile, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserWay

Focus area

Software Failure Risk

  • low

logo New Relic

Focus area

Software Failure Risk

  • low

About

UserWay - Web Accessibility Widget

Deliver more perfect software and optimize your entire software stack

Financials

NA

SERIES C

Business Need

Total Processes
(we found evidences for)

3

52

Total Goals
(we found evidences for)

2

9

Top Processes

Evidences indicate better relative satisfaction



sales review & feedback


helpdesk management


tracking & monitoring communications


sending & publishing communications


communication management

tracking & monitoring communications

sending & publishing communications



performance management


engaging and following up


engagement management

engaging and following up


training & onboarding


content management


competitive intelligence


community building



lifetime value management


contract management


sales document management

contract management


social media analytics


social media management

social media analytics


generation of new leads


workflow management



measuring customer satisfaction


customer feedback management

measuring customer satisfaction


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Enhance customer relationships

  • Scale best practices

  • Improve ROI

  • Increase sales & revenue

  • Enter new markets internationally or locally

  • Manage risk

  • Improve digital and social presence

  • See 6 more

Top Channels

Channels Used

  • phone calls

  • e-mail

  • website

  • mobile

  • Slack

  • chat

  • mobile app

  • review sites

  • Amazon

  • promotions

  • omnichannel

  • See 8 more
  • phone calls

  • e-mail

  • website

  • mobile

  • Slack

  • chat

  • mobile app

  • review sites

  • Amazon

  • promotions

  • omnichannel

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

low

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low

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Integration Risk

medium

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low

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Migration Risk

low

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low

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Business Setting