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UserIQ vs FullStory: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of UserIQ vs. FullStory is based on a specific set of business needs and context. The comparison uses 4300 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing UserIQ and FullStory

UserIQ, FullStory, Pendo, Gainsight PX, etc., belong to a category of solutions that help Conversion Rate Optimization. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

UserIQ covers Engagement Management with Mobile, Training & Onboarding, Customer Feedback Management, Helpdesk Management, etc.

FullStory focuses on Engagement Management with Website, Products & Pricelist Management, Helpdesk Management with Chat, Customer Feedback Management, etc.

"We needed a way to analyze usage data, send in-app messages, and track customer health, and UserIQ had the full package of what we were looking for. " - Andy Schrader

"Solving mobile issues can be extremely difficult. With other analytics platforms, we could only get a fraction of the story—but FullStory makes decision-making easier by grouping all of our mobile data together in one place. Since implementing FullS...tory on our native mobile apps, we’ve been able to resolve significant mobile issues in days rather than months, and decrease churn associated with frustrating mobile experiences. " - Joshua Lowe

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo UserIQ

Focus area

UserIQ is better than FullStory for

Software Failure Risk

  • low

logo FullStory

Focus area

Software Failure Risk

  • medium

About

UserIQ - Deliver Success in Every Moment, Starting with User ...

FullStory - Digital Experience Analytics, Session Replay, Heatmaps

Age

2014

Financials

PRIVATE

SERIES C

Business Need

Total Processes
(we found evidences for)

60

64

Total Goals
(we found evidences for)

15

12

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


training & onboarding


customer feedback management

measuring net promoter score

measuring customer satisfaction



helpdesk management


products & pricelist management


lifetime value management


segmentation and targeting


competitive intelligence


loyalty management

identify target customers


communication management

sending & publishing communications

tracking & monitoring communications


content management


conference call management



social media management

social media analytics


sales document management

contract management


workflow management



lead qualification

lead qualification: technographic


trade show marketing


knowledge management




generation of new leads



rating and review management


usage based segmentation



account management



contact list management


sales review & feedback




customer case management


conversion management



Top Goals

Goals Achieved

  • Enhance customer relationships

  • Acquire customers

  • Launch new products

  • Improve internal communications

  • Increase sales & revenue

  • Scale best practices

  • Improve ROI

  • Enter new markets internationally or locally

  • Grow market share

  • Manage risk

  • Improve consistency

  • Improve digital and social presence

  • Improve brand engagement

  • Build brand awareness

  • Establish thought leadership

  • See 12 more
  • Enhance customer relationships

  • Acquire customers

  • Improve digital and social presence

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve internal communications

  • Improve efficiency

  • Grow market share

  • Improve ROI

  • Establish thought leadership

  • See 9 more

Top Channels

Channels Used

  • website

  • chat

  • user generated content

  • blogs

  • mobile

  • offline

  • phone calls

  • e-mail

  • social media

  • promotions

  • mobile app

  • games

  • point of sale

  • video

  • Slack

  • Twitter

  • LinkedIn

  • movies

  • display advertisement

  • on premises

  • events

  • trade shows

  • review sites

  • Amazon

  • See 21 more
  • website

  • chat

  • user generated content

  • blogs

  • mobile

  • offline

  • phone calls

  • e-mail

  • social media

  • promotions

  • mobile app

  • games

  • point of sale

  • video

  • Slack

  • Twitter

  • LinkedIn

  • movies

  • display advertisement

  • on premises

  • events

  • trade shows

  • review sites

  • Amazon

  • See 21 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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low

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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medium

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Migration Risk

low

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medium

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Business Setting