UserIQ Overview
This is a summary of the comprehensive capabilities and benefits of UserIQ based on over 1975 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
UserIQ, Pendo, Gainsight PX, Amplitude Analytics, WalkMe Digital Adoption Platform, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if UserIQ is right for your needs? Our Cuspera AI engine can evaluate how UserIQ fits your specific business needs, industry, and context. Get your personalized assessment report today.
UserIQ supports business activities such as:
- Engagement Management
- Training & Onboarding
- Customer Feedback Management
- Playbook Creation
- Helpdesk Management
UserIQ can help you with many business goals, such as Enhance Customer Relationships, Acquire Customers, Launch New Products, Improve Internal Communications, Increase Sales & Revenue, etc. It can help manage these activities if you use Mobile for these needs. As a solution, UserIQ's capabilities include Feedback Surveys, Alerts: Popups & Notifications, Dashboard, etc.
UserIQ was founded in 2014. Marketing and Advertising Vertical is its biggest customer base.
Reviews
"Before UserIQ, we were acting like firefighters. We were forced to be reactive. Now we’re able to prioritize what we do, who we target and when we act. " - Carl Veillette
Cuspera Reviews
39 buyers and buying teams have used Cuspera to assess how well UserIQ solved their Conversion Rate Optimization needs. Cuspera uses 1975 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities peers achieved using UserIQ.
Use Cases
Peers recommend Engagement Management , Training & Onboarding , Customer Feedback Management , as the business use cases that they have been most satisfied while using UserIQ.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Engagement Management with Mobile |
4.84/5 ★ |
"...We lacked the ability to engage with our customers within our application...." Peer review by Evan N, Manager, Customer Success, Information Services |
| engaging and following up |
4.81/5 ★ |
"...User engagement and churn reduction will continue to be big focus areas for BIM One...." Case Study BIM One |
| engaging with scheduling & cadence |
3.85/5 ★ |
"We get 3x the interaction rate on features when we use UserIQ’s tooltips to point them out than when we don’t. Just that extra little nudge has made a huge difference." https://www.useriq.com/about/customer-stories/intellum |
| Training & Onboarding |
4.90/5 ★ |
"...That means that Manheim is able to onboard users and deliver value quicker, as well as drive product and feature adoption at scale...." Case Study Manheim |
| Customer Feedback Management |
4.82/5 ★ |
"...UserIQ allows us to drill down and identify specific customer profiles (based on usage) and deliver to them the messages, training, and direction that allow for higher engagement and customer satisfaction...." Peer review by Nelson P |
| measuring net promoter score |
4.79/5 ★ |
"...UserIQ Plays automate tasks based on events such as renewal date or low NPS score...." UserIQ Customer Success Platform |
| measuring customer satisfaction |
4.48/5 ★ |
"...Over the long run, there s no doubt this will create customer satisfaction, stronger relationships and ultimately boost loyalty...." Peer review by Alana B, Customer Solutions Manager, Computer Software |
| PEER EXPERIENCES | |
|---|---|
| Engagement Management with Mobile |
4.84/5 ★ |
"...We lacked the ability to engage with our customers within our application...." Peer review by Evan N, Manager, Customer Success, Information Services |
|
| engaging and following up |
4.84/5 ★ |
| engaging with scheduling & cadence |
4.84/5 ★ |
| Training & Onboarding |
4.90/5 ★ |
"...That means that Manheim is able to onboard users and deliver value quicker, as well as drive product and feature adoption at scale...." Case Study Manheim |
|
| Customer Feedback Management |
4.82/5 ★ |
"...UserIQ allows us to drill down and identify specific customer profiles (based on usage) and deliver to them the messages, training, and direction that allow for higher engagement and customer satisfaction...." Peer review by Nelson P |
|
| measuring net promoter score |
4.82/5 ★ |
| measuring customer satisfaction |
4.82/5 ★ |
42+ more Business Use Cases
Our AI advisor, Wyz, harnessed 1975 insights from peers and experts to help you assess how these UserIQ use cases fit your Conversion Rate Optimization needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Before UserIQ, we were acting like firefighters. We were forced to be reactive. Now we’re able to prioritize what we do, who we target and when we act. Testimonial By Carl Veillette |
|
We get 3x the interaction rate on features when we use UserIQ’s tooltips to point them out than when we don’t. Just that extra little nudge has made a huge difference. Testimonial By Tad Kozak |
|
We needed a way to analyze usage data, send in-app messages, and track customer health, and UserIQ had the full package of what we were looking for. Testimonial By Andy Schrader |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Carl Veillette Co-Founder and Vice President BIM One |
Before UserIQ, we were acting like firefighters. We were forced to be reactive. Now we’re able to prioritize what we do, who we target and when we act. Testimonial By Carl Veillette |
|
Tad Kozak VP of Client Services Intellum |
We get 3x the interaction rate on features when we use UserIQ’s tooltips to point them out than when we don’t. Just that extra little nudge has made a huge difference. Testimonial By Tad Kozak |
|
Andy Schrader Chief Product Officer Reveal Mobile |
We needed a way to analyze usage data, send in-app messages, and track customer health, and UserIQ had the full package of what we were looking for. Testimonial By Andy Schrader |
Case Studies
| COMPANY | CASE STUDIES |
|---|---|
|
|
Case Study ManheimRead More |
|
|
Case Study Reveal MobileRead More |
|
|
Case Study IntellumRead More |
Frequently Asked Questions(FAQ)
for UserIQ
What is UserIQ?
What is UserIQ used for?
What are the top features of UserIQ?
Who uses UserIQ?
What are UserIQ alternatives?
Where is UserIQ located?
Popular Business Setting
for UserIQ
Top Industries
- Marketing and Advertising
- Construction
- Automotive
Popular in
- Small Business
- Mid Market
- Large Enterprise
Peers used UserIQ to Enhance customer relationships and Acquire customers
UserIQ Alternatives
Peer and Expert Opinion on Features
for UserIQ
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (151) |
| Alerts: popups & Notifications | Read Reviews (65) |
| Dashboard | Read Reviews (50) |
| Personalization | Read Reviews (19) |
| Ticketing | Read Reviews (17) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Feedback surveys | Read Reviews (151) |
| Alerts: popups & Notifications | Read Reviews (65) |
| Dashboard | Read Reviews (50) |
| Personalization | Read Reviews (19) |
| Ticketing | Read Reviews (17) |
IT and Other Capabilities
for UserIQ
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (109) |
| Data Export | Read Reviews (70) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (109) |
| Data Export | Read Reviews (70) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (170) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (12) |
| Phone Support | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (170) |
| Chat Support | Read Reviews (12) |
| Email Support | Read Reviews (12) |
| Phone Support | Read Reviews (17) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (241) |
| Custom Reports | Read Reviews (218) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Analytics | Read Reviews (241) |
| Custom Reports | Read Reviews (218) |
Software Failure Risk Guidance
?for UserIQ
Overall Risk Meter
Top Failure Risks for UserIQ
Vendor Profile Details
HQ Location
1720 Peachtree St NW, Suite 1000 Atlanta, GA 30309
Employees
11-50
Social
Financials
PRIVATE
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