UserIQ Overview

UserIQ helps SaaS companies enhance customer relationships through feature usage analytics and engagement tools. It enables proactive decisions and targeted messaging to drive customer success.

Use Cases

Customers recommend Engagement Management, Onboarding, Customer Feedback Management, as the business use cases that they have been most satisfied with while using UserIQ.

Other use cases:

  • Playbook Creation
  • Helpdesk Management
  • Products & Pricelist Management
  • Lifetime Value Management
  • Segmentation And Targeting
  • Competitive Intelligence
  • Identify Target Customers
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Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using UserIQ.

Other priorities:

  • Launch New Products
  • Improve Internal Communications
  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Enter New Markets Internationally Or Locally
  • Grow Market Share
  • Manage Risk
  • Improve Consistency
  • Improve Digital And Social Presence
  • Improve Brand Engagement
  • Build Brand Awareness
  • Establish Thought Leadership
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UserIQ Use-Cases and Business Priorities: Customer Satisfaction Data

UserIQ works with different mediums / channels such as Mobile,

UserIQ's features include Feedback Surveys, Alerts: Popups & Notifications, Dashboard, etc.

Reviews

"Thanks to UserIQ, Cox Automotive has been able to successfully optimize the customer onboarding journey for hundreds of users, both internal and external. Using UserIQ’s in-app guided tours, we’ve helped customers to increase long-term product usage... and now know exactly who is using each feature." - Chuck K.

UserIQ, Pendo, Gainsight PX, Amplitude Analytics, WalkMe Digital Adoption Platform, etc., all belong to a category of solutions that help Conversion Rate Optimization. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for UserIQ

Top Industries

  • Marketing and Advertising
  • Construction
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

UserIQ is popular in Marketing And Advertising, Construction, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on UserIQ Use Cases

Why is UserIQ the best choice for Engagement Management?

UserIQ helps businesses understand how customers interact with their products, identify potential issues, and proactively engage customers through targeted messaging and training. UserIQ enables businesses to improve customer satisfaction, increase product adoption, and reduce customer churn. While UserIQ offers powerful features, it lacks customizable dashboards for visualizing engagement data.
"...UserIQ has the experience and expertise for both platform and mobile applications that will enable the success of your organization in adoption, training, usage and ongoing interactions with your customer base...." Peer review by Executive Sponsor

What solutions does UserIQ provide for Onboarding?

UserIQ empowers businesses to streamline onboarding processes, promote product adoption, and improve customer retention. It provides tools for creating walkthroughs, tracking user engagement, and delivering targeted announcements. UserIQ assists businesses in effectively guiding customers through their product journeys.
"...They ve also been able to create in-app announcements and guided tours to aid their customer success team with onboarding new users and transitioning new customer accounts from the sales team...." Case Study BIM One

Why is UserIQ the best choice for Customer Feedback Management?

What Are the key features of UserIQ for Playbook Creation?

How does UserIQ address your Helpdesk Management Challenges?

42+ more Business Use Cases

39 buyers and buying teams have used Cuspera to assess how well UserIQ solved their Conversion Rate Optimization needs. Cuspera uses 1975 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Conversion Rate Optimization needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
UserIQ testimonial

Chuck K.

Director of User Experience (UX)

Cox Automotive

Thanks to UserIQ, Cox Automotive has been able to successfully optimize the customer onboarding journey for hundreds of users, both internal and external. Using UserIQ’s in-app guided tours, we’ve helped customers to increase long-term product usage and now know exactly who is using each feature. Testimonial By Chuck K.
UserIQ testimonial

Tad Kozak

VP of Client Services

Intellum

We get 3x the interaction rate on features when we use UserIQ’s tooltips to point them out than when we don’t. Just that extra little nudge has made a huge difference. Testimonial By Tad Kozak
UserIQ testimonial

Carl Veillette

Co-Founder and Vice President

BIM One

Before UserIQ, we were acting like firefighters. We were forced to be reactive. Now we’re able to prioritize what we do, who we target and when we act. Testimonial By Carl Veillette
CUSTOMERS TESTIMONIALS
UserIQ testimonial

Chuck K.

Director of User Experience (UX)

Cox Automotive

Thanks to UserIQ, Cox Automotive has been able to successfully optimize the customer onboarding journey for hundreds of users, both internal and external. Using UserIQ’s in-app guided tours, we’ve helped customers to increase long-term product usage and now know exactly who is using each feature. Testimonial By Chuck K.
UserIQ testimonial

Tad Kozak

VP of Client Services

Intellum

We get 3x the interaction rate on features when we use UserIQ’s tooltips to point them out than when we don’t. Just that extra little nudge has made a huge difference. Testimonial By Tad Kozak
UserIQ testimonial

Carl Veillette

Co-Founder and Vice President

BIM One

Before UserIQ, we were acting like firefighters. We were forced to be reactive. Now we’re able to prioritize what we do, who we target and when we act. Testimonial By Carl Veillette

Case Studies

COMPANY CASE STUDIES
UserIQ case study
Case Study Reveal Mobile

How Reveal Mobile Drives Customer Success with UserIQ

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UserIQ case study
Case Study Manheim

Manheim Sees 400% Increase in Feature Adoption with UserIQ

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UserIQ case study
Case Study Intellum

Find out how Intellum Sees 3x Higher Feature Usage using UserIQ

Read More

Video

Overview of UserIQ

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Frequently Asked Questions(FAQ)

for UserIQ

What is UserIQ?

UserIQ is a customer success platform that unites product usage, customer health and user engagement tools to fight churn, grow accounts & align business. It helps to enhance customer relationships and increase sales and revenue.

UserIQ helps businesses understand the potential of customer success by providing the professionals the ability to focus every team on enabling their customers to achieve their desired outcomes. It's a platform that enables businesses and their customers to center on success.

UserIQ’s features that drive to deliver success include getting the data required to make proactive decisions, uncover potential problems, and take steps towards success, deliver the right message to the right user at the right time.

What is UserIQ used for?

UserIQ is a Conversion Rate Optimization Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Engagement Management, Onboarding and Customer Feedback Management .

What are the top features of UserIQ?

Feedback surveys, Alerts: popups & Notifications and Dashboard are some of the top features of UserIQ.

Who uses UserIQ?

UserIQ is used by Marketing And Advertising, Construction and Automotive among other industries.

What are UserIQ alternatives?

Pendo, Gainsight PX, Amplitude Analytics and WalkMe Digital Adoption Platform are popular alternatives for UserIQ.

Where is UserIQ located?

UserIQ is headquartered at 1720 Peachtree St NW, Suite 1000 Atlanta, GA 30309.
lightning

Peers used UserIQ for engagement management and onboarding

UserIQ Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.71/5

Read Reviews (2)
Analytics

4.77/5

Read Reviews (241)
Custom Reports

4.28/5

Read Reviews (218)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.71/5

Read Reviews (2)
Analytics

4.77/5

Read Reviews (241)
Custom Reports

4.28/5

Read Reviews (218)

Software Failure Risk Guidance

?

for UserIQ

Overall Risk Meter

Low Medium High

Top Failure Risks for UserIQ

UserIQ Profile

Company Name

UserIQ

Company Website

https://www.useriq.com/

Year Founded

2014

HQ Location

1720 Peachtree St NW, Suite 1000 Atlanta, GA 30309

Employees

11-50

Social

Financials

PRIVATE