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Toluna Start vs UsefulFeedback: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of Toluna Start vs. UsefulFeedback is based on a specific set of business needs and context. The comparison uses 2191 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Toluna Start and UsefulFeedback

Toluna Start, UsefulFeedback, Alida, SurveyLegend, etc., belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Toluna Start covers Engaging Conversational Surveys, Collecting Feedback with Social Media, Social Media Management, Market Research, etc.

UsefulFeedback focuses on Customer Experience Management, Automated Workflows, Engaging Conversational Surveys with Chat, Collaboration, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Toluna Start

Focus area

Toluna Start is better than UsefulFeedback for

Software Failure Risk

  • medium

logo UsefulFeedback

Focus area

UsefulFeedback is better than Toluna Start for

Software Failure Risk

  • medium

About

End-to-End Consumer Intelligence Platform to conduct quantitative and qualitative research

Complaint Management Software and Systems - UsefulFeedback

Financials

PRIVATE

M&A

Business Need

Total Processes
(we found evidences for)

47

30

Total Goals
(we found evidences for)

8

7

Top Processes

Evidences indicate better relative satisfaction


engagement management

engaging and following up


customer feedback management

measuring customer satisfaction

measuring net promoter score


social media management

social media analytics

engaging on social media




content management



helpdesk management




segmentation and targeting


campaign management


loyalty management

identify target customers


communication management

sending & publishing communications



products & pricelist management



business development



training & onboarding


lead qualification



competitive intelligence


sales incentive management


sales document management


contact list management


customer case management


workflow management




sales call management


conference call management


performance management


Top Goals

Goals Achieved

  • Build brand awareness

  • Enhance customer relationships

  • Grow market share

  • Acquire customers

  • Enter new markets internationally or locally

  • Launch new products

  • Establish thought leadership

  • Improve efficiency

  • See 5 more
  • Establish thought leadership

  • Scale best practices

  • Enhance customer relationships

  • Manage risk

  • Acquire customers

  • Improve brand engagement

  • Improve internal communications

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • chat

  • e-mail

  • social media

  • offline

  • LinkedIn

  • promotions

  • website

  • events

  • trade shows

  • causes and charity

  • Twitter

  • user generated content

  • blogs

  • Facebook

  • Instagram

  • mobile

  • mobile app

  • See 15 more
  • phone calls

  • chat

  • e-mail

  • social media

  • offline

  • LinkedIn

  • promotions

  • website

  • events

  • trade shows

  • causes and charity

  • Twitter

  • user generated content

  • blogs

  • Facebook

  • Instagram

  • mobile

  • mobile app

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

medium

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

medium

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medium

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Business Setting