ThinkSurvey and ProProfs Survey Maker, An In-Depth Comparison 2026

Comparison Summary

ThinkSurvey: ThinkSurvey assists in reaching first-time buyers and retaining them. Customer engagement and retention are enhanced effectively.

ProProfs Survey Maker: Proprofs-survey-maker enables the creation of engaging surveys for data-driven decisions. Signup is free, making it accessible to everyone.

This comparison report of ThinkSurvey vs. ProProfs Survey Maker is based on a specific set of business needs and context. The comparison uses 504 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ThinkSurvey and ProProfs Survey Maker

ThinkSurvey belong to a category of solutions that help Customer Journey and Experience, whereas ProProfs Survey Maker belong to a category of solutions that help Customer Feedback Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ThinkSurvey covers Market Research, Competitive Intelligence, Content Management, Engagement Management.

ProProfs Survey Maker focuses on Customer Feedback Management with Promotions, Market Research with Social Media, Social Media Management with Social Media, Lead Analytics, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.

ThinkSurvey and ProProfs Survey Maker: Best activities based on customer satisfaction


ProProfs Survey Maker in Action: Unique Activities

What makes ProProfs Survey Maker ideal for Customer Feedback Management?
ProProfs Survey Maker facilitates the collection of customer feedback through customizable online surveys. The software offers pre-designed templates for Net Promoter Score surveys, which can be used to measure customer loyalty and satisfaction. Businesses can utilize the collected feedback to make data-driven decisions.
"...We use it to collect and store customer feedback...." Peer review by Administrator

Top Processes

Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.

Evidences indicate better relative satisfaction



competitive intelligence


engagement management

engaging and following up


measuring net promoter score


measuring customer satisfaction


customer feedback management

measuring net promoter score

measuring customer satisfaction


scheduling post to social media


social media analytics


social media management

scheduling post to social media

social media analytics



customise loyalty program


loyalty management

customise loyalty program


courses & assessment



knowledge management


helpdesk management


Top Goals

Goals Achieved

  • Enhance customer relationships

  • Scale best practices

  • Reduce bounce

  • Grow market share

  • Improve efficiency

  • Acquire customers

  • Launch new products

  • See 4 more

Business Setting

ThinkSurvey peer evidence is 100% Enterprise. ProProfs Survey Maker peer evidence is 94% SMB and Mid-Market.

ThinkSurvey ProProfs Survey Maker
Peer score 4.1 4.3
Peer insights 35 469
Top industries
Marketing And Advertising 30.0%
Oil & Energy 26.0%
Education 14.0%
SMB and Mid-Market 0.0% 94.0%
Enterprise 100.0% 6.0%

Integrations

Ecosystem partners each product commonly connects with.

News

Latest ProProfs Survey Maker news

Proprofs Live Chat review

The TechRadar review of ProProfs Live Chat highlights its effectiveness in managing customer communication through real-time chat integration. The software offers a free version and paid plans with features like visitor tracking, ticketing, and data analytics. It is praised for its ease of use, customization options, and ability to integrate with platforms like Salesforce and Microsoft Office 365, making it suitable for businesses of all sizes.

04/05/2026 - source