Tenfold: Tenfold provides customer care and sales agents with real-time contextual insights. Best-in-class customer experiences are enabled through these insights.
Upstream Works: Upstream Works offers omnichannel contact center solutions designed to enhance agent and customer experiences. Enterprise-ready and agent-first desktop tools are provided.
This comparison report of Tenfold vs. Upstream Works is based on a specific set of business needs and context. The comparison uses 3375 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Tenfold and Upstream Works
Tenfold, Twilio Programmable Voice, Oracle CX Service, etc., belong to a category of solutions that help Customer Experience Management, whereas Upstream Works belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
Upstream Works focuses on Engagement Management with Omnichannel, Social Media Management with Omnichannel, Contact List Management with Omnichannel, Collaboration, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tenfold and Upstream Works: Best activities based on customer satisfaction
Tenfold in Action: Unique Activities
What solutions does Tenfold provide for Engagement Management?
"...Ability to schedule follow-ups while dispositioning the call improves efficiency!..." Peer review by Linda B., Business Account Manager, Internet
Why is Tenfold the best choice for Helpdesk Management?
"...This is such an amazing tool to connect FreePBX to SalesForce, it also keeps nice stats about the call center agents...." Peer review by Richard Johnson, Orlantech, Orlantech
How efficiently Does Tenfold manage your Workflow Management?
"...When it works, it's seamless with Salesforce and streamlines notes and workflow...." Peer review by Agency
Upstream Works in Action: Unique Activities
What solutions does Upstream Works provide for Contact List Management?
"...Showpad Brings TRANSFORM 2019, the World s Largest Sales Enablement Conference to London and Chicago Aceyus and Upstream Works together have the omnichannel contact center management expertise and experience to enhance business performance, increase customer satisfaction, and improve bottom line profitability for business across a range of industries. ..." Upstream Works Software Partners with Aceyus on Customer Experience Management Solutions
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Increase sales & revenue
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Acquire customers
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Improve ROI
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Enhance customer relationships
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Improve efficiency
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Improve consistency
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Improve visibility
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Scale best practices
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Establish thought leadership
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Improve stakeholder relations
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Grow market share
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Improve digital and social presence
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Enter new markets internationally or locally
- See 10 more
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Acquire customers
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Enhance customer relationships
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Improve efficiency
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Enter new markets internationally or locally
- See 1 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Tenfold | Upstream Works | |
|---|---|---|
| Peer score | 4.6 | 4.0 |
| Peer insights | 3296 | 79 |
| Top industries |
Internet 22.0%
Financial Services 18.0%
Education 12.0%
|
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| SMB and Mid-Market | 57.0% | 0.0% |
| Enterprise | 43.0% | 0.0% |
| Pricing | Tenfold |
News
Latest Upstream Works news
Upstream Works launches Totalixâ„¢, a contact center that goes live in minutes inside the apps teams already use
Upstream Works launched Totalixâ„¢, a Version 8 omnichannel contact center platform, designed to integrate seamlessly within existing business applications. Totalix offers rapid deployment, going live in minutes, and features a fixed cost per agent per month. It includes editions for Cisco, Amazon Connect, and mobile users, with AI-driven tools for enhanced customer interactions. The platform will be generally available from December 1, 2026.