Introducing Tenfold and TCN
Tenfold, Twilio Programmable Voice, Oracle CX Service, etc., belong to a category of solutions that help Customer Experience Management, whereas TCN belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Tenfold covers Engagement Management with Phone Calls, Communication Management with Phone Calls, Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, etc.
TCN focuses on Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Tenfold and TCN: Best activities based on customer satisfaction
Tenfold in Action: Unique Activities
How does Tenfold facilitate Engagement Management?
"...I love that I can take notes during and after my calls and can easily reference those during follow up conversations...." Peer review by Anonymous Reviewer, Internet
How efficiently Does Tenfold manage your Workflow Management?
"...Complete context at your reps fingertips Streamline case management and data capture workflow Increase Productivity Click to Call Automatically log..." Peer review
What solutions does Tenfold provide for Contact List Management?
"...It breaks down the amount of calls that each rep has conducted as well as hot spots during the day that appear to be the best times to contact current customers or even prospects...." Peer review by Simon V., Director of Business Development, Medical Devices
TCN in Action: Unique Activities
How can TCN enhance your Helpdesk Management process?
"...Check out TCN's collection of resources and discover how we can help your call center "bridge the gap" in your customer service. ..." Resources Archive
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
-
Increase sales & revenue
-
Acquire customers
-
Improve ROI
-
Enhance customer relationships
-
Improve efficiency
-
Improve consistency
-
Improve visibility
-
Scale best practices
-
Establish thought leadership
-
Improve stakeholder relations
-
Grow market share
-
Improve digital and social presence
-
Enter new markets internationally or locally
- See 10 more
-
Enter new markets internationally or locally
-
Launch new products
-
Improve efficiency
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
| Tenfold | TCN | |
|---|---|---|
| Peer score | 4.6 | 4.3 |
| Peer insights | 3296 | 240 |
| Top industries |
Internet 22.0%
Financial Services 18.0%
Education 12.0%
|
Financial Services 48.0%
Human Resources 28.0%
Hospital & Health Care 24.0%
|
| SMB and Mid-Market | 57.0% | 72.0% |
| Enterprise | 43.0% | 28.0% |
| Pricing | Tenfold |
News
Latest TCN news
TCN + Abstrakt: Bringing Next-Generation AI Agent Assist to the Contact Center
TCN has acquired Abstrakt, enhancing its Workforce Optimization product with Abstrakt's AI agent assist and QA automation capabilities. This acquisition aims to improve performance and compliance in contact centers by integrating Abstrakt's technology into TCN's platform, offering real-time insights and a unified billing process for existing customers.