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Talkdesk vs Amazon Connect: 2024 Ultimate Comparison Guide

Comparison Summary

This comparison report of Talkdesk vs. Amazon Connect is based on a specific set of business needs and context. The comparison uses 11197 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing Talkdesk and Amazon Connect

Talkdesk, Amazon Connect, NICE CXone, Five9, etc., belong to a category of solutions that help Contact Center Software. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

Talkdesk covers Sales Call Management with Phone Calls, Helpdesk Management with Phone Calls, Communication Management with Phone Calls, Contact List Management with Phone Calls, etc.

Amazon Connect focuses on Sales Call Management with Phone Calls, Helpdesk Management with Review Sites, Contact List Management with Review Sites, Engagement Management with Review Sites, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo Talkdesk

Focus area

Talkdesk is better than Amazon Connect for

Software Failure Risk

  • low

logo Amazon Connect

Focus area

Software Failure Risk

  • medium

About

Talkdesk | Combines Enterprise Performance With Consumer Simplicity for Customer Satisfaction, Increase Productivity

Amazon Connect: Simple to use, cloud-based contact center

Age

2011

1994

Financials

SERIES B

IPO

Business Need

Total Processes
(we found evidences for)

90

51

Total Goals
(we found evidences for)

20

7

Top Processes

Evidences indicate better relative satisfaction


sales call management

meeting management



communication management

tracking & monitoring communications

sending & publishing communications


contact list management

creating contact list

enriching contact list


engagement management

engaging and following up


social media management

social media analytics

engaging on social media

scheduling post to social media


workflow management



customer feedback management

measuring customer satisfaction

measuring net promoter score


training & onboarding



conference call management


competitive intelligence


loyalty management

customise loyalty program

identify target customers


knowledge management


sales document management

contract management

proposal & quote management


rating and review management


revenue cycle management



customer case management


lead qualification

lead qualification: technographic



generation of new leads



products & pricelist management




performance management



lifetime value management




content management


sales review & feedback



account management


international marketing




conversion management




touchpoint management


campaign management

campaign analytics




courses & assessment


Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Enter new markets internationally or locally

  • Improve internal communications

  • Scale best practices

  • Improve ROI

  • Launch new products

  • Improve digital and social presence

  • Build brand awareness

  • Grow market share

  • Manage risk

  • Improve brand engagement

  • Establish thought leadership

  • Increase customer life time value

  • Improve consistency

  • Shorten ramp up time

  • Improve visibility

  • Improve stakeholder relations

  • See 17 more
  • Enhance customer relationships

  • Launch new products

  • Scale best practices

  • Improve internal communications

  • Acquire customers

  • Improve consistency

  • Grow market share

  • See 4 more

Top Channels

Channels Used

  • phone calls

  • review sites

  • Amazon

  • offline

  • point of sale

  • text SMS

  • mobile

  • on premises

  • omnichannel

  • events

  • trade shows

  • chat

  • social media

  • Facebook

  • video

  • user generated content

  • blogs

  • causes and charity

  • See 15 more
  • phone calls

  • review sites

  • Amazon

  • offline

  • point of sale

  • text SMS

  • mobile

  • on premises

  • omnichannel

  • events

  • trade shows

  • chat

  • social media

  • Facebook

  • video

  • user generated content

  • blogs

  • causes and charity

  • See 15 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

low

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low

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Migration Risk

low

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medium

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Business Setting