Comparison Summary
This comparison report of SupportBee vs. Salesforce Service Cloud is based on a specific set of business needs and context. The comparison uses 12314 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SupportBee and Salesforce Service Cloud
SupportBee, Salesforce Service Cloud, Help Scout, NABD, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SupportBee covers Knowledge Management, Collaboration with E-Mail, Helpdesk Management, Engagement Management, etc.
Salesforce Service Cloud focuses on Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than SupportBee for
Software Failure Risk
About
SupportBee |Ticketing System for High Touch Customer Service
Service Cloud: Customer Support & Call Centre Software
Age
2010
1999
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
50
109
Total Goals
(we found evidences for)
9
18
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Acquire customers
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Build brand awareness
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Improve internal communications
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Increase sales & revenue
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Improve efficiency
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Improve digital and social presence
-
Launch new products
- See 6 more
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Enhance customer relationships
-
Acquire customers
-
Increase sales & revenue
-
Improve internal communications
-
Improve stakeholder relations
-
Improve ROI
-
Scale best practices
-
Improve brand engagement
-
Improve digital and social presence
-
Improve efficiency
-
Build brand awareness
-
Launch new products
-
Shorten ramp up time
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Improve visibility
-
Enter new markets internationally or locally
-
Grow market share
-
Increase average basket value
-
Manage risk
- See 15 more
Top Channels
Channels Used
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e-mail
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phone calls
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social media
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user generated content
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blogs
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chat
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Twitter
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Facebook
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website
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offline
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omnichannel
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mobile
-
point of sale
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on premises
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Slack
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events
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trade shows
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support groups
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games
-
video
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text SMS
-
channel partners
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mobile app
-
promotions
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Instagram
-
review sites
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Amazon
- See 24 more
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e-mail
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phone calls
-
social media
-
user generated content
-
blogs
-
chat
-
Twitter
-
Facebook
-
website
-
offline
-
omnichannel
-
mobile
-
point of sale
-
on premises
-
Slack
-
events
-
trade shows
-
support groups
-
games
-
video
-
text SMS
-
channel partners
-
mobile app
-
promotions
-
Instagram
-
review sites
-
Amazon
- See 24 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
