Comparison Summary
This comparison report of SolarWinds Service Desk vs. Supportbench is based on a specific set of business needs and context. The comparison uses 7271 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing SolarWinds Service Desk and Supportbench
SolarWinds Service Desk, Supportbench, SysAid, Freshservice, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
SolarWinds Service Desk covers Helpdesk Management, Workflow Management, Knowledge Management with User Generated Content, Sales Document Management, etc.
Supportbench focuses on Customer Case Management with Mobile, Customer Feedback Management, Helpdesk Management, Workflow Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
SolarWinds Service Desk: An IT service management (ITSM) solution that understands what it takes to successfully....
Supportbench - Beautiful and intelligent customer support software ...
Financials
M&A
PRIVATE
Business Need
Total Processes
(we found evidences for)
61
34
Total Goals
(we found evidences for)
13
3
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Scale best practices
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Improve internal communications
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Improve ROI
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Manage risk
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Improve visibility
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Acquire customers
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Launch new products
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Improve efficiency
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Improve consistency
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Increase sales & revenue
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Shorten ramp up time
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Establish thought leadership
- See 10 more
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Enhance customer relationships
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Acquire customers
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Scale best practices
Top Channels
Channels Used
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user generated content
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blogs
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mobile
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mobile app
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e-mail
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social media
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phone calls
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promotions
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text SMS
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offline
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point of sale
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omnichannel
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chat
- See 10 more
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user generated content
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blogs
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mobile
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mobile app
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e-mail
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social media
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phone calls
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promotions
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text SMS
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offline
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point of sale
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omnichannel
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chat
- See 10 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
