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ServiceMax vs Route4Me: 2025 Ultimate Comparison Guide

Comparison Summary

This comparison report of ServiceMax vs. Route4Me is based on a specific set of business needs and context. The comparison uses 1729 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing ServiceMax and Route4Me

ServiceMax, Route4Me, Salesforce Field Service, FieldEdge, etc., belong to a category of solutions that help Field Service Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

ServiceMax covers Collaboration with Social Media, Training & Onboarding, Sales Document Management with Social Media, Workflow Management with Phone Calls, etc.

Route4Me focuses on Helpdesk Management with Chat, Sales Document Management with Mobile, Telemarketing with Phone Calls, Lead Routing, etc.

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo ServiceMax

Focus area

Software Failure Risk

  • medium

logo Route4Me

Focus area

Software Failure Risk

  • medium

About

Asset-Centric Field Service Management

Mobile Route Optimization App, Route Planning ... - Route4Me

Financials

IPO

Business Need

Total Processes
(we found evidences for)

49

30

Total Goals
(we found evidences for)

11

7

Top Processes

Evidences indicate better relative satisfaction



training & onboarding


sales document management

contract management


workflow management


customer feedback management

measuring customer satisfaction



communication management

sending & publishing communications



social media management

social media analytics


contact list management


engagement management

engaging and following up


knowledge management


products & pricelist management


helpdesk management





advocacy management







Top Goals

Goals Achieved

  • Acquire customers

  • Enhance customer relationships

  • Increase sales & revenue

  • Improve efficiency

  • Grow market share

  • Establish thought leadership

  • Launch new products

  • Enter new markets internationally or locally

  • Scale best practices

  • Improve internal communications

  • Improve visibility

  • See 8 more
  • Enhance customer relationships

  • Acquire customers

  • Launch new products

  • Improve navigation

  • Improve visibility

  • Increase sales & revenue

  • Shorten ramp up time

  • See 4 more

Top Channels

Channels Used

  • mobile

  • chat

  • mobile app

  • phone calls

  • website

  • offline

  • on premises

  • mass media

  • radio

  • television

  • point of sale

  • See 8 more
  • mobile

  • chat

  • mobile app

  • phone calls

  • website

  • offline

  • on premises

  • mass media

  • radio

  • television

  • point of sale

  • See 8 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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medium

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Security & Privacy Risk

medium

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medium

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Integration Risk

medium

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medium

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Migration Risk

medium

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medium

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Business Setting