Overview: ServiceMax and Field Nation as Field Service Management Category solutions.
ServiceMax is robust in enhancing customer relationships and sales, offering features like AI, compliance, and extensive customer support. It appeals broadly from small businesses to enterprises in medical and IT sectors. Field Nation excels in efficiency and market expansion with a focus on data integration. It suits enterprises, especially in the IT and telecommunications industries, emphasizing stakeholder relations and risk management. Both offer distinct benefits tailored to different strategic goals.
ServiceMax: ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!
Field Nation: Field Nation connects service companies with skilled IT technicians, completing over 1 million work orders with a 98% success rate. Over 7,000 companies utilize this platform across 425K+ sites and 20+ skillsets.
ServiceMax and Field Nation: Best Use cases based on the customer satisfaction data
Key Capabilities Supported
ServiceMax supports collaboration and sales document management, aligning with customer-centric and operational process needs. read more →
Field Nation emphasizes engagement and helpdesk management, which supports effective customer interaction and query resolution. read more →
Business Goals
ServiceMax helps enhance customer relationships and increase revenue, vital for businesses focusing on growth and market presence. read more →
Field Nation aids in entering new markets and managing risks, catering to businesses aiming for international expansion and stability. read more →
Core Features
ServiceMax shines with AI-powered functions, comprehensive analytics, and seamless data import-export, addressing complex business needs. read more →
Field Nation offers reliable integration and compliance tools with a focus on data handling and stakeholder communication. read more →
Vendor Support
ServiceMax provides 24/7 knowledgeable support through phone, email, and chat, ensuring prompt assistance. read more →
Field Nation offers robust email and live chat support, focusing on availability and accessibility for quick response. read more →
Segments and Industries
ServiceMax is favored by small to large enterprises in medical devices and IT, reflecting its adaptability and industry focus. read more →
Field Nation is predominantly used by large enterprises in IT and telecommunications, indicating its strength in tech-driven environments. read more →
Operational Alignment
ServiceMax delivers advanced integration and workflow management aimed at complex and varied business operations. read more →
Field Nation fits within enterprise environments, aiding operational efficiency and strategic partnerships in tech industries. read more →
Applying your context and needs changes the comparison
Failure Risk Guidance?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
ServiceMax in Action: Unique Use Cases
How efficiently Does ServiceMax manage your Collaboration?
How does ServiceMax facilitate Workflow Management?
What benefits does ServiceMax offer for Customer Feedback Management?
Field Nation in Action: Unique Use Cases
How can Field Nation enhance your Engagement Management process?
Integrations
Few ServiceMax Integrations
News
Latest ServiceMax News
PTC to Announce Fiscal Q3'25 Results on Wednesday, July 30th, 2025 - Yahoo Finance
PTC will announce its fiscal Q3 2025 results on July 30, 2025, after market close. A live webcast and conference call will follow to review the results.
Latest Field Nation News
See Whats New: May 2025 Releases
Field Nation released several product updates in May 2025. Enhancements include custom selection rules in the new Provider Match, updates to Provider Match functionality, and the introduction of pre-approved additional charges. These updates aim to streamline IT field service management, improve technician matching, and optimize cost control for businesses using the Field Nation platform.
