Comparison Summary
This comparison report of Salesforce Service Cloud vs. ProProfs Help Desk is based on a specific set of business needs and context. The comparison uses 11329 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Service Cloud and ProProfs Help Desk
Salesforce Service Cloud, ProProfs Help Desk, Freshservice, Zoho Desk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Service Cloud covers Helpdesk Management with Phone Calls, Customer Case Management, Engagement Management, Knowledge Management with User Generated Content, etc.
ProProfs Help Desk focuses on Helpdesk Management, Knowledge Management with Chat, Collaboration with E-Mail, Customer Feedback Management, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Salesforce Service Cloud
Focus area
Salesforce Service Cloud is better than ProProfs Help Desk for
Software Failure Risk
ProProfs Help Desk
Focus area
ProProfs Help Desk is better than Salesforce Service Cloud for
Software Failure Risk
About
Service Cloud: Customer Support & Call Centre Software
#1 Help Desk Ticketing System - proprofs.com
Age
1999
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
109
29
Total Goals
(we found evidences for)
18
6
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve internal communications
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Improve stakeholder relations
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Improve ROI
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Scale best practices
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Improve brand engagement
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Improve digital and social presence
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Improve efficiency
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Build brand awareness
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Launch new products
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Shorten ramp up time
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Improve visibility
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Enter new markets internationally or locally
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Grow market share
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Increase average basket value
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Manage risk
- See 15 more
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Enhance customer relationships
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Acquire customers
-
Improve efficiency
-
Improve visibility
-
Scale best practices
-
Build brand awareness
- See 3 more
Top Channels
Channels Used
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e-mail
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chat
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mobile
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offline
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promotions
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events
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trade shows
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phone calls
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mobile app
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point of sale
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website
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review sites
- See 9 more
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e-mail
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chat
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mobile
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offline
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promotions
-
events
-
trade shows
-
phone calls
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mobile app
-
point of sale
-
website
-
review sites
- See 9 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
