Comparison Summary
This comparison report of Salesforce Essentials vs. LiveAgent is based on a specific set of business needs and context. The comparison uses 15361 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Salesforce Essentials and LiveAgent
Salesforce Essentials, Siebel CRM, Vtiger One, etc., belong to a category of solutions that help CRM, whereas LiveAgent, Freshservice, freshdesk, etc., belong to a category of solutions that help Help Desk. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Salesforce Essentials covers Engagement Management, Helpdesk Management with Social Media, Sales Document Management with Social Media, Knowledge Management with Social Media, etc.
LiveAgent focuses on Helpdesk Management with Chat, Knowledge Management with Chat, Engagement Management with Social Media, Contact List Management with Chat, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
About
Build stronger customer relationships, with the CRM built for small business
Simple customer support software for teams
Age
1999
Financials
IPO
PRIVATE
Business Need
Total Processes
(we found evidences for)
82
89
Total Goals
(we found evidences for)
16
14
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Enhance customer relationships
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Acquire customers
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
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Increase customer life time value
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Improve efficiency
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Improve brand engagement
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Build brand awareness
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Grow market share
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Increase average basket value
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Improve digital and social presence
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Improve internal communications
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Scale best practices
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Launch new products
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Establish thought leadership
- See 13 more
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Enhance customer relationships
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Acquire customers
-
Increase sales & revenue
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Improve internal communications
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Improve digital and social presence
-
Enter new markets internationally or locally
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Improve ROI
-
Improve efficiency
-
Scale best practices
-
Launch new products
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Grow market share
-
Improve visibility
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Improve brand engagement
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Build brand awareness
- See 11 more
Top Channels
Channels Used
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chat
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social media
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phone calls
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e-mail
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website
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Facebook
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Twitter
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mobile
-
user generated content
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blogs
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video
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mobile app
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offline
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Slack
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point of sale
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omnichannel
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on premises
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text SMS
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Skype
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support groups
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promotions
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Whatsapp
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Facebook page
- See 20 more
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chat
-
social media
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phone calls
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e-mail
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website
-
Facebook
-
Twitter
-
mobile
-
user generated content
-
blogs
-
video
-
mobile app
-
offline
-
Slack
-
point of sale
-
omnichannel
-
on premises
-
text SMS
-
Skype
-
support groups
-
promotions
-
Whatsapp
-
Facebook page
- See 20 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
Popular in Industry
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Manufacturing (22.0%)
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Information Technology And Services (21.0%)
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Consumer Electronics (13.0%)
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Information Technology And Services (17.0%)
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Internet (11.0%)
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Computer Software (11.0%)
Popular in Segments
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SMB and MidMarket (69.0%)
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Enterprise (31.0%)
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SMB and MidMarket (88.0%)
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Enterprise (12.0%)