RingCentral Contact Center: RingCentral-Contact-Center offers omnichannel customer experiences and boosts satisfaction rates. Workforce empowerment is achieved with their AI-led platform.
Cisco Jabber: Cisco Jabber offers instant messaging, voice/video calls, voice messaging, desktop sharing, conferencing, and presence. It enables effective collaboration anywhere on any device by identifying availability.
This comparison report of RingCentral Contact Center vs. Cisco Jabber is based on a specific set of business needs and context. The comparison uses 12324 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing RingCentral Contact Center and Cisco Jabber
RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas Cisco Jabber, Ryver, Wire Collaboration Patform, etc., belong to a category of solutions that help Team Collaboration. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.
Cisco Jabber focuses on Collaboration with Phone Calls, Communication Management with E-Mail, Conference Call Management with Offline, Helpdesk Management with Phone Calls, etc.
"RingCentral gives us the mobility and flexibility we need to keep our employees connected and productive from anywhere. And for our national retail operations, RingCentral makes it easy to open new stores, manage the phone capabilities at those stor...es, and even gain business intelligence into customer patterns and trends. That’s a lot to ask from a phone system, but RingCentral delivers all of it. " - Rodney Dybedahl
"Team members are joining meetings and rooms quicker. And, productivity is up with meeting time reduced to 30 minutes because the technology works. " - Scott Sylliaasen
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
RingCentral Contact Center and Cisco Jabber: Best activities based on customer satisfaction
RingCentral Contact Center in Action: Unique Activities
How efficiently Does RingCentral Contact Center manage your Helpdesk Management?
"...The other issue is that half the time I call there customer support department I have to tell them how to do there..." Peer review by Josh, Spendsmart Networks
Cisco Jabber in Action: Unique Activities
Why is Cisco Jabber the best choice for Collaboration?
"...Cisco Jabber is simple and easy collaboration tool for audio/video calling, screen-share and file-sharing...." Peer review by Abhinav K., Sr Software Integrator, Computer Software
Why is Cisco Jabber the best choice for Communication Management?
"...It offers a wide variety of options to communicate easily, messages, calls, videos, desktop sharing...." Peer review by Freddy M, Administrador de cuenta
How efficiently Does Cisco Jabber manage your Conference Call Management?
"...This tool has a great ability to let colleagues contact other colleagues over chat, phone call, conference...." Peer review by Shreyans C, Scrum Master
How efficiently Does Cisco Jabber manage your Contact List Management?
"...Easy to manage all the contacts Easy to share documents and screen sharing through this tool..." Peer review by sathishkumar v., QA Director
Top Processes
Customer evidence for the processes each product supports. Click Read Reviews to open peer feedback.
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Improve internal communications
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Enhance customer relationships
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Acquire customers
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Improve efficiency
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Manage risk
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Increase sales & revenue
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Improve stakeholder relations
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Improve ROI
- See 5 more
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Improve internal communications
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Acquire customers
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Enhance customer relationships
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Improve efficiency
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Improve digital and social presence
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Improve stakeholder relations
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Improve ROI
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Establish thought leadership
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Improve visibility
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Scale best practices
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Increase sales & revenue
- See 8 more
IT and Other Capabilities
- Low
- Medium
- High
Data
Support
Others
Business Setting
RingCentral Contact Center peer evidence is 69% SMB and Mid-Market. Cisco Jabber peer evidence is 70% Enterprise.
| RingCentral Contact Center | Cisco Jabber | |
|---|---|---|
| Peer score | 4.2 | 4.2 |
| Peer insights | 3043 | 9281 |
| Top industries |
Hospital & Health Care 23.0%
Retail 18.0%
Non Profit Organization Management 9.0%
|
Information Technology And Services 18.0%
Computer Software 17.0%
Hospital & Health Care 8.0%
|
| SMB and Mid-Market | 69.0% | 30.0% |
| Enterprise | 31.0% | 70.0% |
Integrations
Ecosystem partners each product commonly connects with.
RingCentral Contact Center
News
Latest RingCentral Contact Center news
RingCentral Sees AI Driving Upsell, Growth and Stronger Customer Retention
RingCentral is enhancing its AI-driven customer engagement strategy through a partnership with NiCE. The collaboration involves RingCentral selling NiCE's CXone product and NiCE selling RingCentral's RingEX offering, aiming to provide integrated UCaaS and contact-center-as-a-service solutions. This strategic move targets enterprise customers, leveraging AI to drive upsell opportunities and improve customer retention.
Latest Cisco Jabber news
The old new thing: Cisco and retro tech are back and forming the AI buildouts backbone
Cisco is experiencing renewed relevance as its networking hardware, including routers and switches, becomes integral to AI infrastructure and data center connectivity. The company's shift to support cloud providers and invest in optical technologies has positioned it as a key player in the AI buildout, supplementing its core business growth.