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RingCentral Contact Center vs Amazon Chime: 2024 Ultimate Comparison Guide

Failure Risk Guidance Security Report ?

Failure Risk for RingCentral Contact Center low Failure Risk for Amazon Chime low
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Comparison Summary

This comparison report of RingCentral Contact Center vs. Amazon Chime is based on a specific set of business needs and context. The comparison uses 4263 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.

Introducing RingCentral Contact Center and Amazon Chime

RingCentral Contact Center, ReadyMode (Formerly XenCALL), CircleLoop, etc., belong to a category of solutions that help Auto Dialer, whereas Amazon Chime, TeamViewer Meeting, Whereby, etc., belong to a category of solutions that help Webinar and Conferencing. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.

RingCentral Contact Center covers Sales Call Management with Phone Calls, Collaboration with Video, Helpdesk Management with Phone Calls, Conference Call Management with Offline, etc.

Amazon Chime focuses on Collaboration with Offline, Conference Call Management with Offline, Sales Call Management with Phone Calls, Helpdesk Management with Offline, etc.

"Any company that switches to RingCentral Contact Center and sets up skill-based routing the way we did should be able to save at least a minute per support call almost right away. It’s such an easy win. " - John Monreal

"We love the ease of use of Chime and low cost. It integrates nicely with our single-sign-on solution so that there is no additional management headache. We recommend it for any company who wants a simple, cost-effective online meeting and video-co...nferencing solution. " - John Peak

Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.


logo RingCentral Contact Center

Focus area

RingCentral Contact Center is better than Amazon Chime for

Software Failure Risk

  • low

logo Amazon Chime

Focus area

Amazon Chime is better than RingCentral Contact Center for

Software Failure Risk

  • low

About

Digital Customer Engagement Software for Greater Customer Experience

Communication and collaboration software enabling all types of communications

Age

2003

1994

Financials

IPO

IPO

Business Need

Total Processes
(we found evidences for)

46

30

Total Goals
(we found evidences for)

8

8

Top Processes

Evidences indicate better relative satisfaction

sales call management

Read Reviews (257)

Read Reviews (71)

call recording

Read Reviews (220)

Read Reviews (17)

call analytics

Read Reviews (13)

Read Reviews (27)

meeting management

Read Reviews (11)

Read Reviews (25)

collaboration

Read Reviews (174)

Read Reviews (297)

helpdesk management

Read Reviews (132)

Read Reviews (35)

conference call management

Read Reviews (125)

Read Reviews (85)

communication management

Read Reviews (90)

Read Reviews (13)

tracking & monitoring communications

Read Reviews (55)

Read Reviews (0)

sending & publishing communications

Read Reviews (31)

Read Reviews (12)

contact list management

Read Reviews (27)

Read Reviews (1)

workflow management

Read Reviews (25)

Read Reviews (1)

social media management

Read Reviews (20)

Read Reviews (0)

social media analytics

Read Reviews (20)

Read Reviews (0)

training & onboarding

Read Reviews (9)

Read Reviews (10)

sales document management

Read Reviews (8)

Read Reviews (15)

contract management

Read Reviews (6)

Read Reviews (4)

proposal & quote management

Read Reviews (1)

Read Reviews (4)

engagement management

Read Reviews (8)

Read Reviews (5)

engaging and following up

Read Reviews (6)

Read Reviews (4)

content management

Read Reviews (5)

Read Reviews (25)

content sharing

Read Reviews (5)

Read Reviews (25)

competitive intelligence

Read Reviews (5)

Read Reviews (0)

customer feedback management

Read Reviews (3)

Read Reviews (0)

measuring customer satisfaction

Read Reviews (2)

Read Reviews (0)

generation of new leads

Read Reviews (2)

Read Reviews (1)

lead qualification

Read Reviews (1)

Read Reviews (4)

customer case management

Read Reviews (0)

Read Reviews (3)

SeealllessActivities

Top Goals

Goals Achieved

  • Improve internal communications

  • Enhance customer relationships

  • Acquire customers

  • Improve efficiency

  • Manage risk

  • Increase sales & revenue

  • Improve stakeholder relations

  • Improve ROI

  • See 5 more

  • Improve internal communications

  • Improve efficiency

  • Acquire customers

  • Increase sales & revenue

  • Launch new products

  • Enter new markets internationally or locally

  • Grow market share

  • Improve digital and social presence

  • See 5 more

Top Channels

Channels Used

  • phone calls

  • offline

  • video

  • review sites

  • Amazon

  • events

  • trade shows

  • chat

  • text SMS

  • mobile

  • mobile app

  • e-mail

  • point of sale

  • Slack

  • on premises

  • omnichannel

  • social media

  • support groups

  • games

  • website

  • See 17 more

  • phone calls

  • offline

  • video

  • review sites

  • Amazon

  • events

  • trade shows

  • chat

  • text SMS

  • mobile

  • mobile app

  • e-mail

  • point of sale

  • Slack

  • on premises

  • omnichannel

  • social media

  • support groups

  • games

  • website

  • See 17 more

Failure Risk Guidance Security Report?

Low Medium High
Low Medium High

Compliance Risk

low

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low

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Security & Privacy Risk

medium

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low

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Integration Risk

low

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low

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Migration Risk

low

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medium

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IT and Other Capabilities

  • Low
  • Medium
  • High

Business Setting