Comparison Summary
This comparison report of Relay Network vs. Sinch Engage (formerly MessengerPeople) is based on a specific set of business needs and context. The comparison uses 921 Cuspera insights based on peer reviews, case studies, testimonials, and expert opinions across 50+ sources.
Introducing Relay Network and Sinch Engage (formerly MessengerPeople)
Relay Network, Sinch Engage (formerly MessengerPeople), Ushur, Genesys Cloud, etc., belong to a category of solutions that help Customer Experience Management. Different products excel in different areas, so the best platform for your business will depend on your specific needs and requirements.
Relay Network covers Engagement Management with Mobile, Helpdesk Management with Phone Calls, Training & Onboarding with Mobile, Lifetime Value Management, etc.
Sinch Engage (formerly MessengerPeople) focuses on Communication Management with Chat, Engagement Management with Chat, Helpdesk Management with Phone Calls, Customer Feedback Management with Offline, etc.
Unsure which of these solutions is right for you? Our Cuspera AI engine can compare them based on your needs and specific to your industry and context. Get your personalized report today.
Relay Network
Focus area
Relay Network is better than Sinch Engage (formerly MessengerPeople) for
Software Failure Risk
Sinch Engage (formerly MessengerPeople)
Focus area
Sinch Engage (formerly MessengerPeople) is better than Relay Network for
Software Failure Risk
About
Customer Experience platform to improve customer engagement
Platform for SMS & WhatsApp — made for conversion
Financials
PRIVATE
IPO
Business Need
Total Processes
(we found evidences for)
38
22
Total Goals
(we found evidences for)
5
4
Top Processes
Evidences indicate better relative satisfaction
Top Goals
Goals Achieved
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Acquire customers
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Enhance customer relationships
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Increase customer life time value
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Scale best practices
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Improve efficiency
- See 2 more
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Enhance customer relationships
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Scale best practices
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Improve ROI
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Acquire customers
- See 1 more
Top Channels
Channels Used
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chat
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social media
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Facebook
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phone calls
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Whatsapp
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offline
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point of sale
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website
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user generated content
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blogs
- See 7 more
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chat
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social media
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Facebook
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phone calls
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Whatsapp
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offline
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point of sale
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website
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user generated content
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blogs
- See 7 more
Failure Risk Guidance Security Report?
Compliance Risk
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Security & Privacy Risk
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Integration Risk
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Migration Risk
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IT and Other Capabilities
- Low
- Medium
- High
